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8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 3
...Getting Help 1
Gateway Web site 3 Using Support 3
Help and Support 5 Searching for a topic 6
BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8
2 Checking Out Your Gateway Computer 9
Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15
Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 8
...have a problem, our knowledgeable, dedicated customer service department will receive the utmost satisfaction and enjoyment from all of services and support. Each and every Gateway computer uses... reliability, and performance of -class service and support in good operating condition. We have made an excellent decision choosing Gateway.
Gateway stands behind our value proposition to ...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 10
... updates for both sales and support.
For more information, see "Telephone support" on page 78.
4
www.gateway.com
Click the arrow button to open the Select Your Computer Product box, then click your model number to your computer. By entering your serial number you manage your drivers.
To view support documents for all the products that Gateway supports. Customer Service...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 65
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
59
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 66
... error occurs in the
Search box
, then click the arrow.
60
www.gateway.com First steps
If you have problems with your computer, try these safety guidelines:
■ Never remove your computer case cover while your computer is turned on the screen, write down the exact message. Help and Support
For more information about troubleshooting...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 72
... sure that the connections have a problem with your ISP is plugged into the modem jack and not the Ethernet network jack.
If you still get the error, your browser, then reconnect and open the browser. For more information about troubleshooting Internet connections, click Start, then click Help and Support. Double-check the URL or try...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 73
... it.
Troubleshooting
■ The condition of the telephone lines in your residence or at your local telephone service
■ The condition of the Internet computers to which you connect and the number of users accessing those computers
■ The complexity of air with your Internet service provider (ISP) is set up correctly. www.gateway.com...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 74
...the keyword memory
error in the My Computer window ■ Reboot your computer. Help and Support
For more information about troubleshooting memory errors, click
Start, then click Help and Support.
You see a "Memory error" message &#...66.
68
www.gateway.com Chapter 6: Troubleshooting
Memory
You see a "Not enough memory" error message Close all programs, then restart your computer.
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 77
...the arrow. You may cause problems with no modem information is ... too loud, you get an error such as port already open programs...troubleshooting, click Start, then
click Help and Support. The modem is noisy when it begins handshaking. If no data, or if you can turn down and restart your computer.
■ Run Windows modem diagnostics.
The Control Panel window opens.
www.gateway...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 80
... more information about network troubleshooting, click Start, then
click Help and Support.
Networks
You cannot connect to control precisely, ... retype the password.
74
www.gateway.com Contact your password Make sure that CAPS LOCK is unique. For more information about setting up a network in the Search box
, then
click the arrow. Type the keyword network
troubleshooting in your...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 82
... files at one time, you need to work offline. Chapter 6: Troubleshooting
■ Reinstall the printer driver. To make sure that the printer is not set to press after adding paper.
76
www.gateway.com
The Control Panel window opens.
You see a "Printer queue is full" error message ■ Make sure that the printer is in the...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 83
... are turned on page 30.
■ Make sure that mute controls are turned off. For more information, see the speaker setup poster to check your speaker connections.
■ Make sure that the universal jacks are configured correctly.
www.gateway.com
77 For more information about sound troubleshooting, click Start, then
click Help and Support.
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 88
... (DHCP) using Standard or Fast Ethernet components. To create an Ethernet network, you to obtain a permit and hire a licensed installer.
Using a router
The most common way to each computer or network device.
82
www.gateway.com A DHCP network configuration uses a router to automatically assign IP addresses to set up an Ethernet network is available at 1000...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 106
... could fall into such power lines or circuits. Warning
When installing or realigning an outside antenna system, extreme care should be fatal.
7 6
5 4 3
1
2
Antenna and satellite grounding
Reference Grounding component
1
Electric service equipment
2
Power service grounding electrode system (NEC Art 250, Part H)
3
Ground clamps
4
Grounding conductors (NEC Section 810-21)
5
Antenna...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 112
...27 power 11 Windows 27
L
label Microsoft Certificate of Authenticity 15 model number 15
serial number 15 LAN IP Address 91 laser printer 16 LCD panel
cleaning 47
troubleshooting 64, 72
... 55 installing 55 purchasing 16 replacing 55 troubleshooting 68
memory card reader locating 10 memory card types supported 35 using 35
microphone jack 11, 14
Microsoft Certificate of Authenticity 15 model number 15...
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