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Contents 1 Getting Help 1 Gateway Web site 3 Using Support 3 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16 Accessories... dial-up modem 31 Connecting to a cable or DSL modem or to a wired Ethernet network 31 Installing a printer, scanner, or other peripheral device 32 www.gateway.com i
Contents 1 Getting Help 1 Gateway Web site 3 Using Support 3 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16 Accessories... dial-up modem 31 Connecting to a cable or DSL modem or to a wired Ethernet network 31 Installing a printer, scanner, or other peripheral device 32 www.gateway.com i
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... 68 Memory card reader 68 Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a router... Ethernet network 88 Configuring your router 90 Testing your network 92 Troubleshooting Your Ethernet network 93 A Safety, Regulatory, and Legal Information 95 Index 103 www.gateway.com iii
... 68 Memory card reader 68 Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a router... Ethernet network 88 Configuring your router 90 Testing your network 92 Troubleshooting Your Ethernet network 93 A Safety, Regulatory, and Legal Information 95 Index 103 www.gateway.com iii
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Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1
Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1
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...range of -class service and support in good operating condition. We sincerely hope that you will provide you will receive the utmost satisfaction and enjoyment from all of your new Gateway computer for purchasing our computer! Each and every Gateway computer uses the latest technology and... most stringent quality control tests to high-quality, brand-name components at Gateway. 2 www.gateway.com to come. Thanks again, from your new computer. If you for years to provide best-of services and support. Chapter 1: Getting Help Thank you ever have made an excellent decision...
...range of -class service and support in good operating condition. We sincerely hope that you will provide you will receive the utmost satisfaction and enjoyment from all of your new Gateway computer for purchasing our computer! Each and every Gateway computer uses the latest technology and... most stringent quality control tests to high-quality, brand-name components at Gateway. 2 www.gateway.com to come. Thanks again, from your new computer. If you for years to provide best-of services and support. Chapter 1: Getting Help Thank you ever have made an excellent decision...
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Using Support The Support site is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer. Gateway Web site Gateway Web site Gateway's online support is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us www.gateway.com 3 Visit the Gateway Support Web site at support.gateway.com.
Using Support The Support site is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer. Gateway Web site Gateway Web site Gateway's online support is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us www.gateway.com 3 Visit the Gateway Support Web site at support.gateway.com.
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...Click Resources to access utilities to your computer. Click Call Us to view a list of Gateway telephone numbers for both sales and support. Product Support Click Product Support to get drivers specific to help you manage your drivers. By entering your serial number you...Click Contact Us to access links to locate your computer. Chapter 1: Getting Help Support Home Click Support Home, then click Computers. To view support documents for all the products that Gateway supports. Customer Service Click Customer Service to access product documentation, specifications, and guides for...
...Click Resources to access utilities to your computer. Click Call Us to view a list of Gateway telephone numbers for both sales and support. Product Support Click Product Support to get drivers specific to help you manage your drivers. By entering your serial number you...Click Contact Us to access links to locate your computer. Chapter 1: Getting Help Support Home Click Support Home, then click Computers. To view support documents for all the products that Gateway supports. Customer Service Click Customer Service to access product documentation, specifications, and guides for...
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Help and Support opens. Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of your Gateway computer. You can find help information, troubleshooters, and automated support. www.gateway.com 5 To start Help and Support: ■ Click Start, then click Help and Support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of help information by clicking a link, performing a search, or browsing the index.
Help and Support opens. Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of your Gateway computer. You can find help information, troubleshooters, and automated support. www.gateway.com 5 To start Help and Support: ■ Click Start, then click Help and Support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of help information by clicking a link, performing a search, or browsing the index.
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...and conflicts. For each search, you by flashing the blue taskbar icon. These topics are located in Help and Support and are located in Help and Support and contain the words you entered in the Search box. ■ Microsoft Knowledge Base - It automatically gathers information... about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway.com To start BigFix: ■ Click Start...
...and conflicts. For each search, you by flashing the blue taskbar icon. These topics are located in Help and Support and are located in Help and Support and contain the words you entered in the Search box. ■ Microsoft Knowledge Base - It automatically gathers information... about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway.com To start BigFix: ■ Click Start...
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Chapter 1: Getting Help Gateway contact information To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. TTOeencclhhinSSeuusppupppooprrottrHPt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 8 www.gateway.com
Chapter 1: Getting Help Gateway contact information To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. TTOeencclhhinSSeuusppupppooprrottrHPt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 8 www.gateway.com
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... informational purposes only. TOTeencclhhinSSeuusppupppooprrottrPHt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the side of your computer includes the product key code for your operating system. Gateway Technical Support will need this section are for assistance.
... informational purposes only. TOTeencclhhinSSeuusppupppooprrottrPHt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the side of your computer includes the product key code for your operating system. Gateway Technical Support will need this section are for assistance.
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...Accessory Store at support.gateway.com. Memory Large programs, such as documents. 16 www.gateway.com If your programs are relatively inexpensive, but they should, try adding more memory. See "Installing a printer, scanner, or other peripheral device" on page 3. For more information, see "Using Support" on page ...32 for more information about your computer, such as memory size, memory type, and hard drive size, visit Gateway's Support page at accessories.gateway.com. The most common types are slower than you can attach almost any type of memory. Inkjet printers and...
...Accessory Store at support.gateway.com. Memory Large programs, such as documents. 16 www.gateway.com If your programs are relatively inexpensive, but they should, try adding more memory. See "Installing a printer, scanner, or other peripheral device" on page 3. For more information, see "Using Support" on page ...32 for more information about your computer, such as memory size, memory type, and hard drive size, visit Gateway's Support page at accessories.gateway.com. The most common types are slower than you can attach almost any type of memory. Inkjet printers and...
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... pressure on the back of your thighs. ■ Adjust the back of the chair so it supports the lower curve of your spine. You should be perpendicular to the floor when you use a ...legs. ■ Avoid twisting your chair so the keyboard is tilted to be able to provide extra back support. Working safely ■ Select a flat surface for your computer desk. ■ Adjust the height of...in a relaxed position when you type. ■ Do not slouch forward or lean far back. www.gateway.com 21 This position lets your shoulders relax while you work day, and schedule a variety of tasks...
... pressure on the back of your thighs. ■ Adjust the back of the chair so it supports the lower curve of your spine. You should be perpendicular to the floor when you use a ...legs. ■ Avoid twisting your chair so the keyboard is tilted to be able to provide extra back support. Working safely ■ Select a flat surface for your computer desk. ■ Adjust the height of...in a relaxed position when you type. ■ Do not slouch forward or lean far back. www.gateway.com 21 This position lets your shoulders relax while you work day, and schedule a variety of tasks...
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...has one or more information about installing peripheral devices, click Start, then click Help and Support. Type the keyword installing devices in the Search box , then click the arrow. 32 www.gateway.com For more of the following ports: IEEE 1394 (also known as printers, scanners... usually recognize such a device whenever you install a printer, scanner, or other peripheral device, see "Checking Out Your Gateway Computer" on page 9. IEEE 1394 and USB ports support plug-and-play . When you to connect peripheral devices such as Firewire® or i.Link®), Universal Serial Bus...
...has one or more information about installing peripheral devices, click Start, then click Help and Support. Type the keyword installing devices in the Search box , then click the arrow. 32 www.gateway.com For more of the following ports: IEEE 1394 (also known as printers, scanners... usually recognize such a device whenever you install a printer, scanner, or other peripheral device, see "Checking Out Your Gateway Computer" on page 9. IEEE 1394 and USB ports support plug-and-play . When you to connect peripheral devices such as Firewire® or i.Link®), Universal Serial Bus...
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... reader to transfer pictures from one memory card type to another. Memory card reader slots Activity indicator Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick® Memory Stick PRO™ ...from a digital camera to your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. www.gateway.com 35 Using the memory card reader Using the memory card reader You can use the memory card reader to transfer data between your computer....
... reader to transfer pictures from one memory card type to another. Memory card reader slots Activity indicator Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick® Memory Stick PRO™ ...from a digital camera to your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. www.gateway.com 35 Using the memory card reader Using the memory card reader You can use the memory card reader to transfer data between your computer....
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...Avoid subjecting your computer to -date. Type the keyword Windows Update in the HelpSpot Search box , then click the arrow. 42 www.gateway.com Use Windows Update to choose updates for your computer up-to extreme temperature changes. ■ Keep all liquids away from magnetic fields... ■ When transporting your computer, we recommend that you put it running smoothly. Help and Support For more information about Windows Update, click Start, then click Help and Support. Windows Update scans your computer and provides you with a tailored selection of updates that apply only...
...Avoid subjecting your computer to -date. Type the keyword Windows Update in the HelpSpot Search box , then click the arrow. 42 www.gateway.com Use Windows Update to choose updates for your computer up-to extreme temperature changes. ■ Keep all liquids away from magnetic fields... ■ When transporting your computer, we recommend that you put it running smoothly. Help and Support For more information about Windows Update, click Start, then click Help and Support. Windows Update scans your computer and provides you with a tailored selection of updates that apply only...
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Some viruses go undetected for viruses before installing them. ■ Disabling macros on a certain date. Help and Support For more information about protecting your computer to malfunction. These programs will warn you if a document that you are opening contains a ...that might have a virus. ■ Periodically updating the Norton Internet Security program to protect against viruses, click Start, then click Help and Support. www.gateway.com 43 You received a free limited time subscription to the Norton Internet Security service when you with the highest level of Norton® ...
Some viruses go undetected for viruses before installing them. ■ Disabling macros on a certain date. Help and Support For more information about protecting your computer to malfunction. These programs will warn you if a document that you are opening contains a ...that might have a virus. ■ Periodically updating the Norton Internet Security program to protect against viruses, click Start, then click Help and Support. www.gateway.com 43 You received a free limited time subscription to the Norton Internet Security service when you with the highest level of Norton® ...
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... -screen instructions. To run Microsoft System Restore: 1 Click Start, All Programs, Accessories, System Tools, then click System Restore. 2 Follow the on -screen instructions. 48 www.gateway.com Reinstalling programs and drivers If a program or device on your computer is not working correctly, you may need to use Microsoft System Restore to... HelpSpot Search box , then click the arrow. Type the keyword System Restore in the Control Panel, you may need to an earlier configuration. Help and Support For more information about System Restore, click Start, then click Help and...
... -screen instructions. To run Microsoft System Restore: 1 Click Start, All Programs, Accessories, System Tools, then click System Restore. 2 Follow the on -screen instructions. 48 www.gateway.com Reinstalling programs and drivers If a program or device on your computer is not working correctly, you may need to use Microsoft System Restore to... HelpSpot Search box , then click the arrow. Type the keyword System Restore in the Control Panel, you may need to an earlier configuration. Help and Support For more information about System Restore, click Start, then click Help and...
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Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
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...more information about preventing damage from static electricity, see the program's printed documentation or the online help. The message may help Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation procedures ... If an error occurs in the Search box , then click the arrow. 60 www.gateway.com Help and Support For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in a program, see "Preventing static electricity discharge" on and...
...more information about preventing damage from static electricity, see the program's printed documentation or the online help. The message may help Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation procedures ... If an error occurs in the Search box , then click the arrow. 60 www.gateway.com Help and Support For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in a program, see "Preventing static electricity discharge" on and...
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... more information about restoring deleted files, click Start, then click Help and Support. Help and Support For more information about file management, click Start, then click Help and Support. Hard drive You see an "Insufficient disk space" error message ■ Delete unnecessary files from the ... Cleanup. To fix hard drive problems, run the Error checking program. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin. For instructions on deleting...
... more information about restoring deleted files, click Start, then click Help and Support. Help and Support For more information about file management, click Start, then click Help and Support. Hard drive You see an "Insufficient disk space" error message ■ Delete unnecessary files from the ... Cleanup. To fix hard drive problems, run the Error checking program. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin. For instructions on deleting...
