Gateway 510-Series Computer User's Guide
Page 7
... Cleaning the keyboard 172 Cleaning the computer screen 172 Cleaning the mouse 173 12 Restoring Software 175 Using the Restoration CDs 176 Reinstalling device drivers 177 Updating device drivers 179 Reinstalling programs 180 Reinstalling Windows 182 13 Upgrading Your Computer 185 Selecting a place to work 186 Gathering the tools you need 186...
... Cleaning the keyboard 172 Cleaning the computer screen 172 Cleaning the mouse 173 12 Restoring Software 175 Using the Restoration CDs 176 Reinstalling device drivers 177 Updating device drivers 179 Reinstalling programs 180 Reinstalling Windows 182 13 Upgrading Your Computer 185 Selecting a place to work 186 Gathering the tools you need 186...
Gateway 510-Series Computer User's Guide
Page 34
... 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about connecting to the Internet, see "Using the Internet" on page 53. Visit the Gateway eSupport Web site at support.gateway.com. Using eSupport The eSupport site is divided into five major areas: ■...
... 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about connecting to the Internet, see "Using the Internet" on page 53. Visit the Gateway eSupport Web site at support.gateway.com. Using eSupport The eSupport site is divided into five major areas: ■...
Gateway 510-Series Computer User's Guide
Page 35
You can also browse through a step-by-step wizard to get a list of Gateway telephone numbers for BIOS and driver upgrades. Contact Us Click Contact Us to access links to the question you have. For more information, see "Finding your specifications" on topics such...Downloads to walk through the reference area to locate an article specific to technical support with a live technician, including chat and e-mail. www.gateway.com 27 Gateway Web site Support Home To get specific information about your computer, type your serial number into the My Support box, then click Continue, ...
You can also browse through a step-by-step wizard to get a list of Gateway telephone numbers for BIOS and driver upgrades. Contact Us Click Contact Us to access links to the question you have. For more information, see "Finding your specifications" on topics such...Downloads to walk through the reference area to locate an article specific to technical support with a live technician, including chat and e-mail. www.gateway.com 27 Gateway Web site Support Home To get specific information about your computer, type your serial number into the My Support box, then click Continue, ...
Gateway 510-Series Computer User's Guide
Page 183
12 Restoring Software Read this chapter to learn how to: ■ Reinstall device drivers ■ Update device drivers ■ Reinstall programs ■ Reinstall Windows If you are not comfortable with the procedures covered in this chapter, seek help from a more experienced computer user or a computer service technician. 175
12 Restoring Software Read this chapter to learn how to: ■ Reinstall device drivers ■ Update device drivers ■ Reinstall programs ■ Reinstall Windows If you are not comfortable with the procedures covered in this chapter, seek help from a more experienced computer user or a computer service technician. 175
Gateway 510-Series Computer User's Guide
Page 184
...tried these steps do not resolve the problem, use the Gateway Restoration CDs to reinstall device drivers or programs. If reinstalling device drivers or programs does not resolve the problem, reinstall Windows. 176 www.gateway.com For more information about System Restore in Help and Support...9632; See the Troubleshooting section of this guide. Chapter 12: Restoring Software Using the Restoration CDs Use the Gateway Restoration CDs to reinstall device drivers, your Gateway Restoration CDs, make sure that you try to fix a problem by reinstalling software from your operating system, and...
...tried these steps do not resolve the problem, use the Gateway Restoration CDs to reinstall device drivers or programs. If reinstalling device drivers or programs does not resolve the problem, reinstall Windows. 176 www.gateway.com For more information about System Restore in Help and Support...9632; See the Troubleshooting section of this guide. Chapter 12: Restoring Software Using the Restoration CDs Use the Gateway Restoration CDs to reinstall device drivers, your Gateway Restoration CDs, make sure that you try to fix a problem by reinstalling software from your operating system, and...
Gateway 510-Series Computer User's Guide
Page 185
...Agreement (EULA) by the device manufacturer. OR - www.gateway.com 177 To reinstall device drivers: 1 Insert the red Drivers CD into the CD or DVD drive. If you install a new device, you need to reinstall device drivers because you are directed to Step 5. - If the...d:\runmenu.exe (where d is the drive letter of your original computer hardware are installed at Gateway. Reinstalling device drivers Reinstalling device drivers Device drivers are programs that there is a problem with a device driver If you need to Step 2. 2 Click Start, then click Run. If the program starts...
...Agreement (EULA) by the device manufacturer. OR - www.gateway.com 177 To reinstall device drivers: 1 Insert the red Drivers CD into the CD or DVD drive. If you install a new device, you need to reinstall device drivers because you are directed to Step 5. - If the...d:\runmenu.exe (where d is the drive letter of your original computer hardware are installed at Gateway. Reinstalling device drivers Reinstalling device drivers Device drivers are programs that there is a problem with a device driver If you need to Step 2. 2 Click Start, then click Run. If the program starts...
Gateway 510-Series Computer User's Guide
Page 186
...For more information about reinstalling device drivers in the Search box , then click the arrow. 178 www.gateway.com Depending on the device driver you are reinstalling, you restart your computer to reinstall. (Grayed out drivers are not available for Automatic Installation...To select these drivers, click Manual Installation.) 8 Click Install. 9 Follow any additional on -screen instructions. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 7 Select a single device driver to reinstall. - Type the keyword drivers in Windows ...
...For more information about reinstalling device drivers in the Search box , then click the arrow. 178 www.gateway.com Depending on the device driver you are reinstalling, you restart your computer to reinstall. (Grayed out drivers are not available for Automatic Installation...To select these drivers, click Manual Installation.) 8 Click Install. 9 Follow any additional on -screen instructions. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 7 Select a single device driver to reinstall. - Type the keyword drivers in Windows ...
Gateway 510-Series Computer User's Guide
Page 187
... may only need to restart your modem and telephone line to complete the installation. www.gateway.com 179 If you restart your computer, follow the on -screen instructions. Updating device drivers Updating device drivers The Restoration CDs contain a device driver update utility that works over the Internet. However, if a setup wizard opens when you...
... may only need to restart your modem and telephone line to complete the installation. www.gateway.com 179 If you restart your computer, follow the on -screen instructions. Updating device drivers Updating device drivers The Restoration CDs contain a device driver update utility that works over the Internet. However, if a setup wizard opens when you...
Gateway 510-Series Computer User's Guide
Page 188
... to Step 8. - OR - Otherwise, go to reinstall a program, uninstall the old version first. Type the keyword updating drivers in Windows XP, click Start, then click Help and Support. Chapter 12: Restoring Software Help and Support For more information about updating device... drivers in the Search box , then click the arrow. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 180 www.gateway.com If you want to Step 4.
... to Step 8. - OR - Otherwise, go to reinstall a program, uninstall the old version first. Type the keyword updating drivers in Windows XP, click Start, then click Help and Support. Chapter 12: Restoring Software Help and Support For more information about updating device... drivers in the Search box , then click the arrow. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 180 www.gateway.com If you want to Step 4.
Gateway 510-Series Computer User's Guide
Page 190
... 7. If you through reinstalling Windows XP. To reinstall your computer case. Boot from CD-ROM. 4 Select a language option. 182 www.gateway.com You can find the key on the Microsoft Certificate of Authenticity" on page 180. For more information, see "Microsoft Certificate of Authenticity...to correct the problem: ■ Troubleshooting. For more information, see "Troubleshooting" on your computer will be deleted! 1 Insert the red Drivers CD into the CD or DVD drive. 2 Restart your computer is not working correctly, try the following options to reinstall Windows and other...
... 7. If you through reinstalling Windows XP. To reinstall your computer case. Boot from CD-ROM. 4 Select a language option. 182 www.gateway.com You can find the key on the Microsoft Certificate of Authenticity" on page 180. For more information, see "Microsoft Certificate of Authenticity...to correct the problem: ■ Troubleshooting. For more information, see "Troubleshooting" on your computer will be deleted! 1 Insert the red Drivers CD into the CD or DVD drive. 2 Restart your computer is not working correctly, try the following options to reinstall Windows and other...
Gateway 510-Series Computer User's Guide
Page 191
...Fdisk/Format). 6 Select 1. Automated installation of Windows (XP or 2000). OR - The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 17 When prompted, insert the red Drivers CD, then click OK. 18 When prompted, insert the yellow Applications CD(s), then click ... Regional and Language Options. 16 Click Personal / Home Use, then click Continue. www.gateway.com 183 Installation of Windows w/ special HDD controllers. 12 When prompted, remove the red Drivers CD and insert the blue Operating System CD into the CD or DVD drive, then ...
...Fdisk/Format). 6 Select 1. Automated installation of Windows (XP or 2000). OR - The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 17 When prompted, insert the red Drivers CD, then click OK. 18 When prompted, insert the yellow Applications CD(s), then click ... Regional and Language Options. 16 Click Personal / Home Use, then click Continue. www.gateway.com 183 Installation of Windows w/ special HDD controllers. 12 When prompted, remove the red Drivers CD and insert the blue Operating System CD into the CD or DVD drive, then ...
Gateway 510-Series Computer User's Guide
Page 224
...discs are flawed or become scratched and cannot be read by pressing and holding F1 while your computer restarts. For more information, see "Reinstalling device drivers" on page 199. For more information, see "Cleaning CDs and DVDs" on page 218. ■ Restart your computer, then enter the BIOS ...sure that came with your add-in the drive documentation. ■ Reinstall the device driver. For more information on using the BIOS Setup utility, see "Adding or replacing add-in cards" on page 177. 216 www.gateway.com CD, DVD, or recordable drives The computer does not recognize a disc or ...
...discs are flawed or become scratched and cannot be read by pressing and holding F1 while your computer restarts. For more information, see "Reinstalling device drivers" on page 199. For more information, see "Cleaning CDs and DVDs" on page 218. ■ Restart your computer, then enter the BIOS ...sure that came with your add-in the drive documentation. ■ Reinstall the device driver. For more information on using the BIOS Setup utility, see "Adding or replacing add-in cards" on page 177. 216 www.gateway.com CD, DVD, or recordable drives The computer does not recognize a disc or ...
Gateway 510-Series Computer User's Guide
Page 225
...; Shut down and restart your computer case and make sure that help control DVD title exports and help reduce illegal disc distribution. www.gateway.com 217 Occasionally discs are connected correctly to the CD or DVD drive and the IDE connector on page 179. ■ DVDs and... disc. A DVD movie will not play these CDs on page 218. ■ Reinstall the DVD player program. For more information, see "Updating device drivers" on the system board or controller card. Troubleshooting ■ Open your computer. ■ Clean the disc. For more information, see "Reinstalling programs" ...
...; Shut down and restart your computer case and make sure that help control DVD title exports and help reduce illegal disc distribution. www.gateway.com 217 Occasionally discs are connected correctly to the CD or DVD drive and the IDE connector on page 179. ■ DVDs and... disc. A DVD movie will not play these CDs on page 218. ■ Reinstall the DVD player program. For more information, see "Updating device drivers" on the system board or controller card. Troubleshooting ■ Open your computer. ■ Clean the disc. For more information, see "Reinstalling programs" ...
Gateway 510-Series Computer User's Guide
Page 228
... page 165. Contact your computer restarts. ■ Reinstall the device driver. The hard drive cannot be the result of a defective area on your telephone line, make sure that it is disabled. ■ Make sure that your ... modem ■ Make sure that no one else is using a dial-up correctly. For more information, see "Checking the hard drive for help. 220 www.gateway.com For more information about connecting the hard cables, see "Replacing the hard drive" on page 197. For more information about connecting the hard cables...
... page 165. Contact your computer restarts. ■ Reinstall the device driver. The hard drive cannot be the result of a defective area on your telephone line, make sure that it is disabled. ■ Make sure that your ... modem ■ Make sure that no one else is using a dial-up correctly. For more information, see "Checking the hard drive for help. 220 www.gateway.com For more information about connecting the hard cables, see "Replacing the hard drive" on page 197. For more information about connecting the hard cables...
Gateway 510-Series Computer User's Guide
Page 230
...character keeps repeating or you know works to make sure that came with your computer. ■ Remove all programs, then restart your computer. 222 www.gateway.com Let the keyboard dry before using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the... keys. ■ Try a keyboard that you see "Reinstalling device drivers" on page 207. If the memory module is not stuck. Press each key to loosen a key that a key is failing, replace it upside down to...
...character keeps repeating or you know works to make sure that came with your computer. ■ Remove all programs, then restart your computer. 222 www.gateway.com Let the keyboard dry before using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the... keys. ■ Try a keyboard that you see "Reinstalling device drivers" on page 207. If the memory module is not stuck. Press each key to loosen a key that a key is failing, replace it upside down to...
Gateway 510-Series Computer User's Guide
Page 233
... speed at which you can check modem connection speeds and dial-up server: 1 Insert the red Drivers CD into the appropriate jack on your taskbar). The modem is not recognized by accessing the gateway.your.way dial-up server. to the modem is working and plugged into the CD, DVD, or...If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for current Gateway hardware and software. The server also contains drivers, patches, and updates for example, someone is on the telephone, or another modem is in use it to access the Internet...
... speed at which you can check modem connection speeds and dial-up server: 1 Insert the red Drivers CD into the appropriate jack on your taskbar). The modem is not recognized by accessing the gateway.your.way dial-up server. to the modem is working and plugged into the CD, DVD, or...If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for current Gateway hardware and software. The server also contains drivers, patches, and updates for example, someone is on the telephone, or another modem is in use it to access the Internet...
Gateway 510-Series Computer User's Guide
Page 234
...Properties dialog box opens. 5 Click the Diagnostic tab, then click Query Modem. Help and Support For more information, see "Reinstalling device drivers" on page 199. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you... data, or if you can turn down the modem volume. 226 www.gateway.com For more information, see "Adding or replacing add-in the Search box , then click the arrow. ■ Reinstall the device driver. For more information about the modem appears, the modem passed diagnostics. Handshaking...
...Properties dialog box opens. 5 Click the Diagnostic tab, then click Query Modem. Help and Support For more information, see "Reinstalling device drivers" on page 199. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you... data, or if you can turn down the modem volume. 226 www.gateway.com For more information, see "Adding or replacing add-in the Search box , then click the arrow. ■ Reinstall the device driver. For more information about the modem appears, the modem passed diagnostics. Handshaking...
Gateway 510-Series Computer User's Guide
Page 235
...port on page 177. ■ Open your computer. ■ Check the port and cable for bent or damaged pins. ■ Reinstall the device driver. For more information about changing the screen resolution in the Search box , then click the arrow. If your Control Panel is no picture ■ ... The computer is running but there is in and turned on page 118. For more information, see "Adjusting the screen resolution" on . www.gateway.com 227 Monitor The screen resolution is plugged in Category View, click Printers and Other Hardware. 2 Click/Double-click the Phone and Modem Options ...
...port on page 177. ■ Open your computer. ■ Check the port and cable for bent or damaged pins. ■ Reinstall the device driver. For more information about changing the screen resolution in the Search box , then click the arrow. If your Control Panel is no picture ■ ... The computer is running but there is in and turned on page 118. For more information, see "Adjusting the screen resolution" on . www.gateway.com 227 Monitor The screen resolution is plugged in Category View, click Printers and Other Hardware. 2 Click/Double-click the Phone and Modem Options ...
Gateway 510-Series Computer User's Guide
Page 237
... . Make sure that the mouse port works. ■ Reinstall the device driver. www.gateway.com 229 Troubleshooting Mouse The mouse does not work ■ Make sure that the mouse cable is plugged in correctly. ■ Shut down and restart ...
... . Make sure that the mouse port works. ■ Reinstall the device driver. www.gateway.com 229 Troubleshooting Mouse The mouse does not work ■ Make sure that the mouse cable is plugged in correctly. ■ Shut down and restart ...
Gateway 510-Series Computer User's Guide
Page 238
See the documentation that came with your printer for bent or broken pins. ■ Reinstall the printer driver. To set to test the outlet. You see a "Printer queue is full" error message ■ Make sure... is not set a default printer: 1 Click Start, then click Control Panel. Many printers have selected it on installing the printer driver. If your computer is connected securely to is online. The Control Panel window opens. Printer is on but will not turn on...the correct port. ■ Check the port and cable for instructions on to work offline. 230 www.gateway.com
See the documentation that came with your printer for bent or broken pins. ■ Reinstall the printer driver. To set to test the outlet. You see a "Printer queue is full" error message ■ Make sure... is not set a default printer: 1 Click Start, then click Control Panel. Many printers have selected it on installing the printer driver. If your computer is connected securely to is online. The Control Panel window opens. Printer is on but will not turn on...the correct port. ■ Check the port and cable for instructions on to work offline. 230 www.gateway.com