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Contents ES-400/ES-500W User's Guide ...7 Scanner Basics...8 Scanner Parts Locations ...8 Scanner Parts...8 Scanner Buttons and Lights...11 User Replaceable Epson Scanner Parts and Accessories 14 Changing the Power Off and Sleep Timer Settings 15 Loading Originals...17 Loading Originals in the Input Tray...17 Loading Multiple Sizes of Originals in the Input Tray 23 Original Document Specifications 26 Loading Plastic and Laminated Cards in the Input Tray 27 Plastic and Laminated Card Specifications 32 Loading Special Originals...32 Special Original Specifications ...38...
Contents ES-400/ES-500W User's Guide ...7 Scanner Basics...8 Scanner Parts Locations ...8 Scanner Parts...8 Scanner Buttons and Lights...11 User Replaceable Epson Scanner Parts and Accessories 14 Changing the Power Off and Sleep Timer Settings 15 Loading Originals...17 Loading Originals in the Input Tray...17 Loading Multiple Sizes of Originals in the Input Tray 23 Original Document Specifications 26 Loading Plastic and Laminated Cards in the Input Tray 27 Plastic and Laminated Card Specifications 32 Loading Special Originals...32 Special Original Specifications ...38...
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...Settings or Scan Jobs 55 Starting a Scan Using the Epson Scan 2 Icon 57 Starting a Scan from Your Android Device 71 Scanning Special Projects...73 Scanning Two Originals onto One Sheet (Stitching Images) - Windows 83 Scanning to a SharePoint Server or Cloud Service 85 Using the Optional Flatbed Scanner Dock 88 Flatbed Scanner Dock Parts ...88 Scanning from the Flatbed Scanner Dock 89 Scanning from the Docked Flatbed Scanner 89 Scanning from the Network Interface Unit - Connecting the Network Interface Unit 51 Scanning to Network Computers from the ADF with Document Capture...
...Settings or Scan Jobs 55 Starting a Scan Using the Epson Scan 2 Icon 57 Starting a Scan from Your Android Device 71 Scanning Special Projects...73 Scanning Two Originals onto One Sheet (Stitching Images) - Windows 83 Scanning to a SharePoint Server or Cloud Service 85 Using the Optional Flatbed Scanner Dock 88 Flatbed Scanner Dock Parts ...88 Scanning from the Flatbed Scanner Dock 89 Scanning from the Docked Flatbed Scanner 89 Scanning from the Network Interface Unit - Connecting the Network Interface Unit 51 Scanning to Network Computers from the ADF with Document Capture...
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...100 Cleaning Inside Your Scanner...100 Checking the Scanner Roller Counter 105 Replacing the Scanner Rollers ...106 Resetting the Scanner Roller Counter 112 Transporting Your Scanner ...114 Solving Problems ...115 Scanner Light Status ...115 Solving Scanning Problems ...118 Scanner Does Not Turn On or Turns Off Unexpectedly 118 Scanner Button Does Not Work as Expected 118 Scanning Software Does Not Operate Correctly 119 Cannot Start Epson Scan 2 ...120 Original Feeds Incorrectly in Scanner 120 Original Jams in Scanner...121 Scanning is Slow ...123 Solving Network Scanning Problems 124...
...100 Cleaning Inside Your Scanner...100 Checking the Scanner Roller Counter 105 Replacing the Scanner Rollers ...106 Resetting the Scanner Roller Counter 112 Transporting Your Scanner ...114 Solving Problems ...115 Scanner Light Status ...115 Solving Scanning Problems ...118 Scanner Does Not Turn On or Turns Off Unexpectedly 118 Scanner Button Does Not Work as Expected 118 Scanning Software Does Not Operate Correctly 119 Cannot Start Epson Scan 2 ...120 Original Feeds Incorrectly in Scanner 120 Original Jams in Scanner...121 Scanning is Slow ...123 Solving Network Scanning Problems 124...
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sales) or epson.ca (Canadian sales). To find the nearest one, call 800GO-EPSON (800-463-7766). You can purchase genuine Epson accessories at epson.com (U.S. Part Carrier sheet Roller assembly kit Part number B12B819051 B12B819031 14 error light 4 automatic feeding mode light 5 ready light 6 double feed detection skip light 7 slow mode light Parent topic: Scanner Parts Locations User Replaceable Epson Scanner Parts and Accessories You can also purchase accessories from an Epson authorized reseller. ES-500W 1 AP mode light 2 Wi-Fi on/off light 3 !
sales) or epson.ca (Canadian sales). To find the nearest one, call 800GO-EPSON (800-463-7766). You can purchase genuine Epson accessories at epson.com (U.S. Part Carrier sheet Roller assembly kit Part number B12B819051 B12B819031 14 error light 4 automatic feeding mode light 5 ready light 6 double feed detection skip light 7 slow mode light Parent topic: Scanner Parts Locations User Replaceable Epson Scanner Parts and Accessories You can also purchase accessories from an Epson authorized reseller. ES-500W 1 AP mode light 2 Wi-Fi on/off light 3 !
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... optional Epson Network Interface Unit so you are connecting through a direct connection to your scanner, first manually configure your scanner to connect to your computer for network scanning using the Epson Scan 2 Utility. If you are working properly. Then follow the instructions here to set up network scanning to your scanner through the optional Epson Network Interface Unit (ES-400/ES-500W) or through the optional Epson Network Interface Unit, first connect the unit to your computer for network scanning using the Epson Scan 2 Utility. Then follow the instructions here to set...
... optional Epson Network Interface Unit so you are connecting through a direct connection to your scanner, first manually configure your scanner to connect to your computer for network scanning using the Epson Scan 2 Utility. If you are working properly. Then follow the instructions here to set up network scanning to your scanner through the optional Epson Network Interface Unit (ES-400/ES-500W) or through the optional Epson Network Interface Unit, first connect the unit to your computer for network scanning using the Epson Scan 2 Utility. Then follow the instructions here to set...
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...connecting the Network Interface Unit, you need to set up your scanner for instructions on and off) 2 LCD screen (displays status, operations, and error messages) 3 settings button (selects product settings, network settings, and maintenance options) 4 Reset button (returns the LCD to the default screen) 5 Stop button (cancels scanning) 6 OK button and arrows (use the arrows to highlight an option and the OK button to your scanner. Parent topic: Using the Network Interface Unit Related tasks Setting Up Network Scanning 51 Network Interface Unit Control Panel 1 power button (turns...
...connecting the Network Interface Unit, you need to set up your scanner for instructions on and off) 2 LCD screen (displays status, operations, and error messages) 3 settings button (selects product settings, network settings, and maintenance options) 4 Reset button (returns the LCD to the default screen) 5 Stop button (cancels scanning) 6 OK button and arrows (use the arrows to highlight an option and the OK button to your scanner. Parent topic: Using the Network Interface Unit Related tasks Setting Up Network Scanning 51 Network Interface Unit Control Panel 1 power button (turns...
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...start button on your scanner. 3. Note: Make sure Epson Scan 2 and Document Capture Pro (Windows) and Document Capture (OS X) are installed on your product for scanning, start scanning using the start button. Starting a Scan Scanning with Document Capture Pro and Document Capture Scanning in Epson Scan 2 Scan Resolution Guidelines Scanning with NFC from a Scanner Button You can scan original documents or photos and save them as digital files. Load an original in Document Capture Pro (Windows) or Document Capture (OS X). 54 This automatically starts Document Capture Pro (Windows...
...start button on your scanner. 3. Note: Make sure Epson Scan 2 and Document Capture Pro (Windows) and Document Capture (OS X) are installed on your product for scanning, start scanning using the start button. Starting a Scan Scanning with Document Capture Pro and Document Capture Scanning in Epson Scan 2 Scan Resolution Guidelines Scanning with NFC from a Scanner Button You can scan original documents or photos and save them as digital files. Load an original in Document Capture Pro (Windows) or Document Capture (OS X). 54 This automatically starts Document Capture Pro (Windows...
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... network (ES-500W). Launch Epson Scan 2 before scanning from the start button on your scanner is connected to one of the following: • Windows: Click Event Settings. • OS X: Click the icon at the top of the window, then click Event Settings. 55 Click the Manage Job icon from the start button on a computer connected to the wirelessly connected computer (ES-500W). Note: See the Help information in the Document Capture Pro (Windows) or Document Capture (OS X) program. Start Document Capture Pro...
... network (ES-500W). Launch Epson Scan 2 before scanning from the start button on your scanner is connected to one of the following: • Windows: Click Event Settings. • OS X: Click the icon at the top of the window, then click Event Settings. 55 Click the Manage Job icon from the start button on a computer connected to the wirelessly connected computer (ES-500W). Note: See the Help information in the Document Capture Pro (Windows) or Document Capture (OS X) program. Start Document Capture Pro...
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... settings, preview, and change the scanned file settings as necessary. Parent topic: Starting a Scan Scanning with Document Capture Pro and Document Capture When you scan with Document Capture Pro (Windows) or Document Capture (OS X), the program automatically saves your scanned file on the software version you specify. Do one of the following to start Document Capture Pro (Windows) or Document Capture (OS X): • Windows 10: Click and select All Apps > Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows...
... settings, preview, and change the scanned file settings as necessary. Parent topic: Starting a Scan Scanning with Document Capture Pro and Document Capture When you scan with Document Capture Pro (Windows) or Document Capture (OS X), the program automatically saves your scanned file on the software version you specify. Do one of the following to start Document Capture Pro (Windows) or Document Capture (OS X): • Windows 10: Click and select All Apps > Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows...
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... the EPSON Scan Setup Screen. Depending on the destination you want to send your operating system's Documents or My Documents folder, or opens it in the Document Capture Pro (Windows) or Document Capture (OS X) window. 6. Check the scanned images and edit them to scan additional originals and add them as necessary. 1. Parent topic: Scanning Related tasks Loading Originals in the Input Tray Scanning in Epson Scan 2 Scanning in Epson Scan 2 Epson Scan 2 automatically scans your document and saves the scanned file in PDF format in your scanned files. (If...
... the EPSON Scan Setup Screen. Depending on the destination you want to send your operating system's Documents or My Documents folder, or opens it in the Document Capture Pro (Windows) or Document Capture (OS X) window. 6. Check the scanned images and edit them to scan additional originals and add them as necessary. 1. Parent topic: Scanning Related tasks Loading Originals in the Input Tray Scanning in Epson Scan 2 Scanning in Epson Scan 2 Epson Scan 2 automatically scans your document and saves the scanned file in PDF format in your scanned files. (If...
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... Document Size setting, paper skew is automatically corrected even if the Correct Document Skew setting is set to select specific options on the edges of the original. To scan any transparent areas around the edges of original Envelope Plastic cards Carrier sheet Large originals Long paper Laminated cards Required settings Select Off as the Correct Document Skew setting. If you can only use Contents Skew as the Detect Double Feed setting...
... Document Size setting, paper skew is automatically corrected even if the Correct Document Skew setting is set to select specific options on the edges of the original. To scan any transparent areas around the edges of original Envelope Plastic cards Carrier sheet Large originals Long paper Laminated cards Required settings Select Off as the Correct Document Skew setting. If you can only use Contents Skew as the Detect Double Feed setting...
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... the scanner. 2. OS X Saving Scanned Documents as a Searchable PDF Saving a Scan as an Office Format File - 9. This process is called OCR (Optical Character Recognition). Load your original in the Input Tray Convert Scanned Documents to install an OCR program, such as specified by your settings and click OK or Send. Windows Parent topic: Scanning Special Projects Scanning Using OCR - Scanning Using OCR - Select the method you can use OCR, you need to Editable Text (OCR) You can scan a document and...
... the scanner. 2. OS X Saving Scanned Documents as a Searchable PDF Saving a Scan as an Office Format File - 9. This process is called OCR (Optical Character Recognition). Load your original in the Input Tray Convert Scanned Documents to install an OCR program, such as specified by your settings and click OK or Send. Windows Parent topic: Scanning Special Projects Scanning Using OCR - Scanning Using OCR - Select the method you can use OCR, you need to Editable Text (OCR) You can scan a document and...
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... Scanned Documents to Editable Text (OCR) Scanning to a SharePoint Server or Cloud Service You can use Document Capture Pro (Windows) or Document Capture (OS X) to upload scanned images to display a new window with additional settings. 9. Your originals are saved in the Office file format you want to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON Software > Document Capture Pro. • OS X: Open the Applications folder, open the Epson Software folder, and select Document Capture...
... Scanned Documents to Editable Text (OCR) Scanning to a SharePoint Server or Cloud Service You can use Document Capture Pro (Windows) or Document Capture (OS X) to upload scanned images to display a new window with additional settings. 9. Your originals are saved in the Office file format you want to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON Software > Document Capture Pro. • OS X: Open the Applications folder, open the Epson Software folder, and select Document Capture...
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... Settings Scanner Button Does Not Work as Expected Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2 Original Feeds Incorrectly in Scanner Original Jams in Scanner Scanning is Slow Parent topic: Solving Problems Scanner Does Not Turn On or Turns Off Unexpectedly If the scanner does not turn on or if it , if necessary. 118 Where to Get Help Related topics Loading Originals Wi-Fi Networking Scanning Solving Scanning Problems Check these solutions: • Make sure the AC adapter is installed...
... Settings Scanner Button Does Not Work as Expected Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2 Original Feeds Incorrectly in Scanner Original Jams in Scanner Scanning is Slow Parent topic: Solving Problems Scanner Does Not Turn On or Turns Off Unexpectedly If the scanner does not turn on or if it , if necessary. 118 Where to Get Help Related topics Loading Originals Wi-Fi Networking Scanning Solving Scanning Problems Check these solutions: • Make sure the AC adapter is installed...
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... Assigning Start Button Settings or Scan Jobs Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try reinstalling it . • Document Capture Pro (Windows) and Document Capture (OS X) do not support using a USB cable or launch Epson Scan 2 before scanning from the button on your scanner. • Check the status of the lights and make sure the scanner is ready to scan. • When using a wireless connection, start Epson Scan 2 on your computer before scanning from the product (ES-500W). • Make sure Epson Scan 2 and...
... Assigning Start Button Settings or Scan Jobs Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try reinstalling it . • Document Capture Pro (Windows) and Document Capture (OS X) do not support using a USB cable or launch Epson Scan 2 before scanning from the button on your scanner. • Check the status of the lights and make sure the scanner is ready to scan. • When using a wireless connection, start Epson Scan 2 on your computer before scanning from the product (ES-500W). • Make sure Epson Scan 2 and...
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...highresolution image, you have problems scanning over a network, try starting Epson Scan 2 again. • Check the network connection setting in the following locations: • Windows XP: C:\Documents and Settings\(user name)\Local Settings\Temp • Windows (other security software, exclude the TWAIN.log files from the scanner button over a wireless network. Also start Epson Scan 2 before scanning from monitoring or set the TWAIN.log file as read only (Windows). • Make sure your system meets the requirements for your virus protection or security software instructions...
...highresolution image, you have problems scanning over a network, try starting Epson Scan 2 again. • Check the network connection setting in the following locations: • Windows XP: C:\Documents and Settings\(user name)\Local Settings\Temp • Windows (other security software, exclude the TWAIN.log files from the scanner button over a wireless network. Also start Epson Scan 2 before scanning from monitoring or set the TWAIN.log file as read only (Windows). • Make sure your system meets the requirements for your virus protection or security software instructions...
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... your scanner. • Make sure to see the message "Network product is active on a network that supports IPv4. • If the Firewall function is not available: currently being used by user", there may not be a communication error between the scanner and computer. If access restrictions are using a 5 GHz wireless router, set , add your scanner's MAC address to operate in the software. To 125 Parent topic: Solving Network Scanning Problems...
... your scanner. • Make sure to see the message "Network product is active on a network that supports IPv4. • If the Firewall function is not available: currently being used by user", there may not be a communication error between the scanner and computer. If access restrictions are using a 5 GHz wireless router, set , add your scanner's MAC address to operate in the software. To 125 Parent topic: Solving Network Scanning Problems...
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... Scanner Dock Problems Related tasks Scanning in Epson Scan 2 Scanning with Document Capture Pro and Document Capture Line of Dots Appears in Scanned Document Parent topic: Solving Problems Scanned Image Edges are Cropped If the edges of glass cleaner on the scanner glass. Paper towels are cropped, make sure your scanned images, clean the scanner glass with the optional flatbed scanner dock (ES-400). Parent topic: Solving Scanned Image Quality Problems Solving Flatbed Scanner Dock Problems Check these solutions if you have problems scanning with a soft, dry, lint-free cloth or use...
... Scanner Dock Problems Related tasks Scanning in Epson Scan 2 Scanning with Document Capture Pro and Document Capture Line of Dots Appears in Scanned Document Parent topic: Solving Problems Scanned Image Edges are Cropped If the edges of glass cleaner on the scanner glass. Paper towels are cropped, make sure your scanned images, clean the scanner glass with the optional flatbed scanner dock (ES-400). Parent topic: Solving Scanned Image Quality Problems Solving Flatbed Scanner Dock Problems Check these solutions if you have problems scanning with a soft, dry, lint-free cloth or use...
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... Get Help If you do not need to re-install your questions. 133 Double-click Add or Remove Programs. Select the scanner software program and click Change/Remove. 4. OS X In most cases, you need to uninstall your Mac. 4. Note: If you find that re-installing your scanner software before re-installing it. • Windows XP: Open the Windows Control Panel utility. Restart your computer, then see the Start Here sheet for solutions to common problems. You can download...
... Get Help If you do not need to re-install your questions. 133 Double-click Add or Remove Programs. Select the scanner software program and click Change/Remove. 4. OS X In most cases, you need to uninstall your Mac. 4. Note: If you find that re-installing your scanner software before re-installing it. • Windows XP: Open the Windows Control Panel utility. Restart your computer, then see the Start Here sheet for solutions to common problems. You can download...
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... to derive the source code of your scanner. Clean with this product. If there are fuses in performance. (Do not adjust controls that are not going to the plug, replace the cord set or consult a qualified electrician. • If damage occurs to use of any software included with a damp cloth only. the scanner or the AC adapter has been dropped or...
... to derive the source code of your scanner. Clean with this product. If there are fuses in performance. (Do not adjust controls that are not going to the plug, replace the cord set or consult a qualified electrician. • If damage occurs to use of any software included with a damp cloth only. the scanner or the AC adapter has been dropped or...