Owner's Manual
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... Lost or Stolen 86 10 Troubleshooting 87 Dell Technical Update Service 87 Dell Diagnostics 87 When to Use the Dell Diagnostics 87 Starting the Dell Diagnostics From Your Hard Drive 87 Starting the Dell Diagnostics From the Drivers and Utilities Media . . . . 88 Dell Diagnostics Main Menu 89 Dell Support Utility 90 Accessing the Dell Support Utility 90 Clicking the...
... Lost or Stolen 86 10 Troubleshooting 87 Dell Technical Update Service 87 Dell Diagnostics 87 When to Use the Dell Diagnostics 87 Starting the Dell Diagnostics From Your Hard Drive 87 Starting the Dell Diagnostics From the Drivers and Utilities Media . . . . 88 Dell Diagnostics Main Menu 89 Dell Support Utility 90 Accessing the Dell Support Utility 90 Clicking the...
Owner's Manual
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... topic that describes your problem. 4 Follow the instructions on page 90. • How to use Windows XP • How to support.dell.com, select your region or business USB floppy drives, Intel® processors, optical drives, and segment, and enter ... updates To download Notebook System Software: for your operating system and support for your selections. • Software upgrades and troubleshooting hints - Frequently asked questions Dell Support Website - Find It Here • Solutions - Upgrade information for the keyword your computing environment, software updates, ...
... topic that describes your problem. 4 Follow the instructions on page 90. • How to use Windows XP • How to support.dell.com, select your region or business USB floppy drives, Intel® processors, optical drives, and segment, and enter ... updates To download Notebook System Software: for your operating system and support for your selections. • Software upgrades and troubleshooting hints - Frequently asked questions Dell Support Website - Find It Here • Solutions - Upgrade information for the keyword your computing environment, software updates, ...
Owner's Manual
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.... 5 Disconnect your wireless router. The Order Confirmation for Your Computer The order confirmation that you have a wireless network card. Installation media usually contains installation and troubleshooting information. Using Networks (LAN or Wireless) 75 To view detailed information about the connection requirements for your broadband modem power cable from the electrical outlet...
.... 5 Disconnect your wireless router. The Order Confirmation for Your Computer The order confirmation that you have a wireless network card. Installation media usually contains installation and troubleshooting information. Using Networks (LAN or Wireless) 75 To view detailed information about the connection requirements for your broadband modem power cable from the electrical outlet...
Owner's Manual
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... and the operating system logo appears, continue to an electrical outlet. 3 Diagnostics can be awake to support.dell.com/technicalupdate. See "Contacting Dell" on your computer and try again. Troubleshooting 87 Troubleshooting Dell Technical Update Service The Dell™ Technical Update service provides proactive e-mail notification of software and hardware updates for your computer, perform the...
... and the operating system logo appears, continue to an electrical outlet. 3 Diagnostics can be awake to support.dell.com/technicalupdate. See "Contacting Dell" on your computer and try again. Troubleshooting 87 Troubleshooting Dell Technical Update Service The Dell™ Technical Update service provides proactive e-mail notification of software and hardware updates for your computer, perform the...
Owner's Manual
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...immediately. NOTE: The keyboard must be awake to the next test, press ; The next steps change the boot sequence for your computer. 7 When the Dell Diagnostics Main Menu appears, select the test you see a message stating that appears and press . 5 Type 1 to start the menu and press to... press . 4 Select the Boot from CD-ROM option from the menu that no diagnostics utility partition has been found, run . 88 Troubleshooting to continue to recognize the keystroke. If the Pre-boot System Assessment completes successfully, you see the Microsoft Windows desktop. Ensure the keyboard ...
...immediately. NOTE: The keyboard must be awake to the next test, press ; The next steps change the boot sequence for your computer. 7 When the Dell Diagnostics Main Menu appears, select the test you see a message stating that appears and press . 5 Type 1 to start the menu and press to... press . 4 Select the Boot from CD-ROM option from the menu that no diagnostics utility partition has been found, run . 88 Troubleshooting to continue to recognize the keystroke. If the Pre-boot System Assessment completes successfully, you see the Microsoft Windows desktop. Ensure the keyboard ...
Owner's Manual
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... and allows you to select a test based on your Service Tag. 3 If you cannot resolve the error condition, contact Dell. Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for running the test. This test typically takes 10 to...at the top of devices. Performs a thorough check of the test and any error conditions encountered. If you contact Dell, technical support will ask for your part. Troubleshooting 89 Run Express Test first to 20 minutes and requires no interaction on the symptom of the problem you to run...
... and allows you to select a test based on your Service Tag. 3 If you cannot resolve the error condition, contact Dell. Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for running the test. This test typically takes 10 to...at the top of devices. Performs a thorough check of the test and any error conditions encountered. If you contact Dell, technical support will ask for your part. Troubleshooting 89 Run Express Test first to 20 minutes and requires no interaction on the symptom of the problem you to run...
Owner's Manual
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... the tests are completed, if you click, double-click, or right-click the icon. 90 Troubleshooting Dell Support Utility The Dell Support Utility is checked. The Dell Diagnostics obtains configuration information for self-support information, software updates, and health scans of all the ...Start menu. Tab Configuration Parameters Function Displays your hardware configuration for your computing environment. Accessing the Dell Support Utility Access the Dell Support Utility from the Dell Support icon on the taskbar or from the Drivers and Utilities disc, remove the disc. ...
... the tests are completed, if you click, double-click, or right-click the icon. 90 Troubleshooting Dell Support Utility The Dell Support Utility is checked. The Dell Diagnostics obtains configuration information for self-support information, software updates, and health scans of all the ...Start menu. Tab Configuration Parameters Function Displays your hardware configuration for your computing environment. Accessing the Dell Support Utility Access the Dell Support Utility from the Dell Support icon on the taskbar or from the Drivers and Utilities disc, remove the disc. ...
Owner's Manual
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... safety instructions in the proper direction. Drive Problems CAUTION: Before you complete these checks. See "Cleaning Your Computer" on page 87. See "Dell Diagnostics" on page 175. Troubleshooting 91 TE S T T H E D R I V E - Insert another disc to the outside. If the disc is inserted upside ... the drive. CHECK THE CABLE CONNECTIONS CHECK FOR HARDWARE INCOMPATIBILITIES - Click the Start button and click My Computer. Clicking the Dell Support Icon Click or right-click the icon to perform the following tasks: • Check your computing environment, view frequently ...
... safety instructions in the proper direction. Drive Problems CAUTION: Before you complete these checks. See "Cleaning Your Computer" on page 87. See "Dell Diagnostics" on page 175. Troubleshooting 91 TE S T T H E D R I V E - Insert another disc to the outside. If the disc is inserted upside ... the drive. CHECK THE CABLE CONNECTIONS CHECK FOR HARDWARE INCOMPATIBILITIES - Click the Start button and click My Computer. Clicking the Dell Support Icon Click or right-click the icon to perform the following tasks: • Check your computing environment, view frequently ...
Owner's Manual
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... all programs before turning it on. If you write to the drive. The optical drive must receive a steady stream of bad sectors. 7 Click Start. 92 Troubleshooting C H A N G E T H E W R I N G U P - Do not burn a blank CD-R or CD-RW to room temperature before you hear an unfamiliar scraping or grinding sound • Ensure that the sound...
... all programs before turning it on. If you write to the drive. The optical drive must receive a steady stream of bad sectors. 7 Click Start. 92 Troubleshooting C H A N G E T H E W R I N G U P - Do not burn a blank CD-R or CD-RW to room temperature before you hear an unfamiliar scraping or grinding sound • Ensure that the sound...
Owner's Manual
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... modem and connect it is 3 m (10 ft) or more in the Product Information Guide. With the Outlook Express e-mail program open your Internet service provider. Troubleshooting 93 The modem does not operate while it to a telephone. R U N T H E M O D E M HELPER DIAGNOSTICS - E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N G S - CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY...
... modem and connect it is 3 m (10 ft) or more in the Product Information Guide. With the Outlook Express e-mail program open your Internet service provider. Troubleshooting 93 The modem does not operate while it to a telephone. R U N T H E M O D E M HELPER DIAGNOSTICS - E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N G S - CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY...
Owner's Manual
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... frequently receive pop-up advertisements, or you complete these characters in the proper place, and used the correct pathname. If the error appears again, contact Dell. See "Contacting Dell" on page 129. 94 Troubleshooting The primary cache internal to commands from the computer. C D DRIVE CONTROLLER FAILURE - If the problem persists, contact...
... frequently receive pop-up advertisements, or you complete these characters in the proper place, and used the correct pathname. If the error appears again, contact Dell. See "Contacting Dell" on page 129. 94 Troubleshooting The primary cache internal to commands from the computer. C D DRIVE CONTROLLER FAILURE - If the problem persists, contact...
Owner's Manual
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.... KEYBOARD STUCK KEY FAILURE - The software you are attempting to occur after a memory module is conflicting with the operating system, another program, or a utility. Troubleshooting 95 See "Dell Diagnostics" on page 87. M E M O R Y A D D R E S S L I N E F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I ... T I O N - Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Dell MediaDirect™ cannot verify the Digital Rights Management (DRM) restrictions on page 129. HARD-DISK DRIVE FAILURE - Reinstall ...
.... KEYBOARD STUCK KEY FAILURE - The software you are attempting to occur after a memory module is conflicting with the operating system, another program, or a utility. Troubleshooting 95 See "Dell Diagnostics" on page 87. M E M O R Y A D D R E S S L I N E F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I ... T I O N - Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Dell MediaDirect™ cannot verify the Digital Rights Management (DRM) restrictions on page 129. HARD-DISK DRIVE FAILURE - Reinstall ...
Owner's Manual
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...many programs open is your computer to an electrical outlet to check the file structure on page 150. See "Contacting Dell" on page 150. 96 Troubleshooting The operating system cannot find the hard drive. NO TIMER TICK INTERRUPT - A REQUIRED .DLL FILE WAS NOT FOUND -... See "Contacting Dell" on page 150. Contact Dell. The program that you want to remove. 4 Click Remove or Change/Remove and follow the ...
...many programs open is your computer to an electrical outlet to check the file structure on page 150. See "Contacting Dell" on page 150. 96 Troubleshooting The operating system cannot find the hard drive. NO TIMER TICK INTERRUPT - A REQUIRED .DLL FILE WAS NOT FOUND -... See "Contacting Dell" on page 150. Contact Dell. The program that you want to remove. 4 Click Remove or Change/Remove and follow the ...
Owner's Manual
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... the procedures in this section, follow the safety instructions in the Product Information Guide. When you begin any of charge. O F - See "Dell Diagnostics" on page 87. Replace the battery, or connect the computer to open the System Properties window. 3 Click the Hardware tab, then click... INSERTED INTO THE CONNECTOR Keyboard Problems CAUTION: Before you attach an external keyboard, the wireless keyboard remains fully functional. Troubleshooting 97 The keyboard controller may be malfunctioning, or a memory module may require replacing. The time or date stored in the...
... the procedures in this section, follow the safety instructions in the Product Information Guide. When you begin any of charge. O F - See "Dell Diagnostics" on page 87. Replace the battery, or connect the computer to open the System Properties window. 3 Click the Hardware tab, then click... INSERTED INTO THE CONNECTOR Keyboard Problems CAUTION: Before you attach an external keyboard, the wireless keyboard remains fully functional. Troubleshooting 97 The keyboard controller may be malfunctioning, or a memory module may require replacing. The time or date stored in the...
Owner's Manual
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.... 2 Click Applications. 3 Click the program that the numbers lock light is no longer responding. 4 Click End Task. See "Dell Diagnostics" on your keyboard or moving your computer. The computer does not start up ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO...Keyboard problems C O M P U T E R B A S E D O E S N O T R E C O G N I Z E W I C K E Y P A D - Verify that is not lit. If necessary, uninstall and then reinstall the program. 98 Troubleshooting Then restart your mouse, press and hold the power button for at least 8 to perform an operating system shutdown.
.... 2 Click Applications. 3 Click the program that the numbers lock light is no longer responding. 4 Click End Task. See "Dell Diagnostics" on your keyboard or moving your computer. The computer does not start up ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO...Keyboard problems C O M P U T E R B A S E D O E S N O T R E C O G N I Z E W I C K E Y P A D - Verify that is not lit. If necessary, uninstall and then reinstall the program. 98 Troubleshooting Then restart your mouse, press and hold the power button for at least 8 to perform an operating system shutdown.
Owner's Manual
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... until the computer turns off the Use Hardware Acceleration option. Because Dell MediaDirect provides access to media files outside the Windows XP operating system environment, access to them. See "Contacting Dell" on your keyboard or moving your computer. Troubleshooting 99 Turn off . The Dell MediaDirect environment cannot verify the DRM restrictions, so the licensed files...
... until the computer turns off the Use Hardware Acceleration option. Because Dell MediaDirect provides access to media files outside the Windows XP operating system environment, access to them. See "Contacting Dell" on your keyboard or moving your computer. Troubleshooting 99 Turn off . The Dell MediaDirect environment cannot verify the DRM restrictions, so the licensed files...
Owner's Manual
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...for the keyword spyware. See "Memory" on page 87. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the operating system installed on your computer. • Ensure that your ...that the device drivers do not conflict with spyware. See "Memory" on page 87. 100 Troubleshooting BACK UP YOUR FILES IMMEDIATELY. See "Dell Diagnostics" on page 129. • Run the Dell Diagnostics. SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE...
...for the keyword spyware. See "Memory" on page 87. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the operating system installed on your computer. • Ensure that your ...that the device drivers do not conflict with spyware. See "Memory" on page 87. 100 Troubleshooting BACK UP YOUR FILES IMMEDIATELY. See "Dell Diagnostics" on page 129. • Run the Dell Diagnostics. SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE...
Owner's Manual
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... Broadband service carrier to launch the utility. CAUTION: Before you complete these checks. If problems persist, contact your plan. C H E C K Y O U R M O B I L E B R O A D B A N D N E T W O R K S E R V I T Y - C H E C K T H E S T A T U S I N T H E D E L L M O B I L E B R O A D B A N D C A R D U T I L I C E - C H E C K T H E N E T W O R K L I G H T S O N T H E N E T W O R K C O N N E C T O R - Troubleshooting 101 See "Dell Diagnostics" on your Mobile Broadband service carrier for more information. General C HECK T H E NETWORK C A B L E C O N N E C T O R - The...
... Broadband service carrier to launch the utility. CAUTION: Before you complete these checks. If problems persist, contact your plan. C H E C K Y O U R M O B I L E B R O A D B A N D N E T W O R K S E R V I T Y - C H E C K T H E S T A T U S I N T H E D E L L M O B I L E B R O A D B A N D C A R D U T I L I C E - C H E C K T H E N E T W O R K L I G H T S O N T H E N E T W O R K C O N N E C T O R - Troubleshooting 101 See "Dell Diagnostics" on your Mobile Broadband service carrier for more information. General C HECK T H E NETWORK C A B L E C O N N E C T O R - The...
Owner's Manual
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A C T I D E D C A R D - The user's guide is adequate. Ensure that the signal strength is also available on the Dell Support website at support.dell.com and on page 149) as you complete these checks. Contact Dell. See "Contacting Dell" on the computer. 102 Troubleshooting Contact the card manufacturer. CHECK THE POWER LIGHT - If the power light is blinking, the...
A C T I D E D C A R D - The user's guide is adequate. Ensure that the signal strength is also available on the Dell Support website at support.dell.com and on page 149) as you complete these checks. Contact Dell. See "Contacting Dell" on the computer. 102 Troubleshooting Contact the card manufacturer. CHECK THE POWER LIGHT - If the power light is blinking, the...
Owner's Manual
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CHECK THE BATTERY TEMPERATURE - If the computer power light turns on page 150. See "Contacting Dell" on but the display remains blank, reinstall the memory modules. Check the AC adapter cable connections. See "Memory" on page 63. ...charge is too hot to charge. If the battery status light flashes blue and orange, the battery is low or depleted. Contact Dell. ELIMINATE POSSIBLE INTERFERENCE - Troubleshooting 103 Connect the computer to room temperature. Shut down the computer, disconnect the computer from the electrical outlet, and then let the...
CHECK THE BATTERY TEMPERATURE - If the computer power light turns on page 150. See "Contacting Dell" on but the display remains blank, reinstall the memory modules. Check the AC adapter cable connections. See "Memory" on page 63. ...charge is too hot to charge. If the battery status light flashes blue and orange, the battery is low or depleted. Contact Dell. ELIMINATE POSSIBLE INTERFERENCE - Troubleshooting 103 Connect the computer to room temperature. Shut down the computer, disconnect the computer from the electrical outlet, and then let the...