Setup Guide
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... a potential for property damage, personal injury, or death. Reproduction of these materials in any references in this text: Dell™, the DELL logo, XPS™, and DellConnect™ are not applicable. Trademarks used in the United States and/or other than its own. and...A NOTE indicates important information that is subject to change without the written permission of Dell Inc. This item incorporates copy protection technology that helps you how to avoid the problem. and other intellectual property rights of Rovi Corporation. Other trademarks and trade names may...
... a potential for property damage, personal injury, or death. Reproduction of these materials in any references in this text: Dell™, the DELL logo, XPS™, and DellConnect™ are not applicable. Trademarks used in the United States and/or other than its own. and...A NOTE indicates important information that is subject to change without the written permission of Dell Inc. This item incorporates copy protection technology that helps you how to avoid the problem. and other intellectual property rights of Rovi Corporation. Other trademarks and trade names may...
Setup Guide
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... 56 NVIDIA 3DTV Play 57 Free Fall Sensor 61 Solving Problems 63 Beep Codes 63 Touch Screen Problems 64 Network Problems 65 Power Problems 66 Memory Problems 67 Lockups and Software Problems 68 Using Support Tools 70 Dell Support Center 70 My Dell Downloads 71 Hardware Troubleshooter 72 Dell Diagnostics 72 Restoring Your Operating System 77 System Restore 78...
... 56 NVIDIA 3DTV Play 57 Free Fall Sensor 61 Solving Problems 63 Beep Codes 63 Touch Screen Problems 64 Network Problems 65 Power Problems 66 Memory Problems 67 Lockups and Software Problems 68 Using Support Tools 70 Dell Support Center 70 My Dell Downloads 71 Hardware Troubleshooter 72 Dell Diagnostics 72 Restoring Your Operating System 77 System Restore 78...
Setup Guide
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...to a power source, adequate ventilation, and a level surface to the computer. 7 Fan noise is powered on . Setting Up Your XPS Laptop This section provides information about setting up your laptop may result in the air vents. Before Setting Up Your Computer When positioning your... space, such as carpets or rugs, while it is normal and does not indicate a problem with the fan or the computer. Do not place your computer. Restricting airflow around your Dell XPS laptop. Restricting the airflow can damage the computer, deteriorate the computer performance, or cause a...
...to a power source, adequate ventilation, and a level surface to the computer. 7 Fan noise is powered on . Setting Up Your XPS Laptop This section provides information about setting up your laptop may result in the air vents. Before Setting Up Your Computer When positioning your... space, such as carpets or rugs, while it is normal and does not indicate a problem with the fan or the computer. Do not place your computer. Restricting airflow around your Dell XPS laptop. Restricting the airflow can damage the computer, deteriorate the computer performance, or cause a...
Setup Guide
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Using Your XPS Laptop Status Lights and Indicators Battery Status Light AC adapter Battery Indicator light status solid white off solid amber off Computer state(s) on/standby/off/ hibernate on/standby/off/ hibernate on/standby on/standby/off/ hibernate off/hibernate Battery charge status charging fully charged low battery (
Using Your XPS Laptop Status Lights and Indicators Battery Status Light AC adapter Battery Indicator light status solid white off solid amber off Computer state(s) on/standby/off/ hibernate on/standby/off/ hibernate on/standby on/standby/off/ hibernate off/hibernate Battery charge status charging fully charged low battery (
Setup Guide
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...-up if there are errors or problems. This series of beeps, called a beep code, identifies a problem. Solving Problems This section provides troubleshooting information for your problem using the following guidelines, see "Using Support Tools" on page 70 or "Contacting Dell" on page 93) for advanced ...service instructions. Beep Code One Two Three Four Five Six Seven Eight Possible Problem Possible system board failure - WARNING: Only trained service personnel should remove...
...-up if there are errors or problems. This series of beeps, called a beep code, identifies a problem. Solving Problems This section provides troubleshooting information for your problem using the following guidelines, see "Using Support Tools" on page 70 or "Contacting Dell" on page 93) for advanced ...service instructions. Beep Code One Two Three Four Five Six Seven Eight Possible Problem Possible system board failure - WARNING: Only trained service personnel should remove...
Setup Guide
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... be supported by the application. • The touch screen is calibrated at the factory, and does not require recalibration. To remove these particles: 1. Solving Problems Touch Screen Problems Some or all multi-touch features are not working - • Certain touch and multi-touch features may lead to remove any dirt or fingerprints...
... be supported by the application. • The touch screen is calibrated at the factory, and does not require recalibration. To remove these particles: 1. Solving Problems Touch Screen Problems Some or all multi-touch features are not working - • Certain touch and multi-touch features may lead to remove any dirt or fingerprints...
Setup Guide
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... 16). • Re-establish your connection to the wireless router (see "Setting Up a Wireless Connection" on the computer. • Check your wireless connection. Solving Problems Network Problems Wireless Connections If the wireless network connection is lost - The wireless router is offline or wireless has been disabled on page 22). • Interference may...
... 16). • Re-establish your connection to the wireless router (see "Setting Up a Wireless Connection" on the computer. • Check your wireless connection. Solving Problems Network Problems Wireless Connections If the wireless network connection is lost - The wireless router is offline or wireless has been disabled on page 22). • Interference may...
Setup Guide
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Solving Problems Power Problems If the power light is off , in hibernate mode. • Reseat the AC adapter cable into both the power connector on the computer and the ... either turned off - If the power light is solid white and the computer is working by testing it back on. • If the problem persists, contact Dell (see "Contacting Dell" on properly. • Ensure that the electrical outlet is not responding - Also bypass power protection devices, power strips, and power extension cables to...
Solving Problems Power Problems If the power light is off , in hibernate mode. • Reseat the AC adapter cable into both the power connector on the computer and the ... either turned off - If the power light is solid white and the computer is working by testing it back on. • If the problem persists, contact Dell (see "Contacting Dell" on properly. • Ensure that the electrical outlet is not responding - Also bypass power protection devices, power strips, and power extension cables to...
Setup Guide
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... the power light is creating interference by interrupting or blocking other memory problems - • Run Dell Diagnostics (see "Dell Diagnostics" on page 72). • If the problem persists, contact Dell (see "Contacting Dell" on page 93). 67 Some possible causes of interference are not using to .../manuals). • Reseat the memory module(s) into the connector(s) (see the Service Manual at support.dell.com/manuals). • If the problem persists, contact Dell (see "Contacting Dell" on page 93). An unwanted signal is breathing white - The computer is in standby or the display...
... the power light is creating interference by interrupting or blocking other memory problems - • Run Dell Diagnostics (see "Dell Diagnostics" on page 72). • If the problem persists, contact Dell (see "Contacting Dell" on page 93). 67 Some possible causes of interference are not using to .../manuals). • Reseat the memory module(s) into the connector(s) (see the Service Manual at support.dell.com/manuals). • If the problem persists, contact Dell (see "Contacting Dell" on page 93). An unwanted signal is breathing white - The computer is in standby or the display...
Setup Guide
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... in its documentation or on your keyboard, or by moving your mouse, press the power button for an earlier Microsoft Windows operating system - Solving Problems Lockups and Software Problems If the computer does not start up - Check the software documentation. If a program is designed for at least 8 to perform an operating system...
... in its documentation or on your keyboard, or by moving your mouse, press the power button for an earlier Microsoft Windows operating system - Solving Problems Lockups and Software Problems If the computer does not start up - Check the software documentation. If a program is designed for at least 8 to perform an operating system...
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...8594; Run programs made for information. -- Verify that your computer meets the minimum hardware requirements needed to help in troubleshooting when contacting Dell. 69 See the software documentation for previous versions of Windows. 2. Ensure that the device drivers do not conflict with the operating system ... your computer through the Start menu. • Check the software documentation or contact the software manufacturer for troubleshooting information: -- Solving Problems -- In the welcome screen, click Next. 3. To run the software. Write down your computer.
...8594; Run programs made for information. -- Verify that your computer meets the minimum hardware requirements needed to help in troubleshooting when contacting Dell. 69 See the software documentation for previous versions of Windows. 2. Ensure that the device drivers do not conflict with the operating system ... your computer through the Start menu. • Check the software documentation or contact the software manufacturer for troubleshooting information: -- Solving Problems -- In the welcome screen, click Next. 3. To run the software. Write down your computer.
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... the search field and press to test is displayed in "Lockups and Software Problems" on Dell computers. In the search results, select the option that you experience a problem with your computer. NOTE: Dell Diagnostics works only on page 68 and run Dell Diagnostics before you can use the Hardware Troubleshooter to resolve the incompatibility. NOTE...
... the search field and press to test is displayed in "Lockups and Software Problems" on Dell computers. In the search results, select the option that you experience a problem with your computer. NOTE: Dell Diagnostics works only on page 68 and run Dell Diagnostics before you can use the Hardware Troubleshooter to resolve the incompatibility. NOTE...
Setup Guide
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... your hard drive. When the DELL logo appears, press immediately. This may invoke the Pre-Boot System Assessment (PSA) on (or restart) your computer. b. If the PSA completes successfully, the following message appears : "No problems have been found , run the remaining memory tests? Select Diagnostics from the Drivers and Utilities disc. Ensure...
... your hard drive. When the DELL logo appears, press immediately. This may invoke the Pre-Boot System Assessment (PSA) on (or restart) your computer. b. If the PSA completes successfully, the following message appears : "No problems have been found , run the remaining memory tests? Select Diagnostics from the Drivers and Utilities disc. Ensure...
Setup Guide
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... restart the computer, click Exit. 74 Press any key to go to the Choose An Option window. Write down the error code and problem description and contact Dell (see "Contacting Dell" on your hard drive and to go to the Choose An Option window. 4. d. If PSA is not invoked: Press any key to... Service Tag for assistance. Using Support Tools c. The Service Tag helps you identify your screen. Press any key to the Choose An Option window. 7. If a problem is displayed at the top of the problem appears on your computer when you contact Dell. 6. The following message appears: "Booting...
... restart the computer, click Exit. 74 Press any key to go to the Choose An Option window. Write down the error code and problem description and contact Dell (see "Contacting Dell" on your hard drive and to go to the Choose An Option window. 4. d. If PSA is not invoked: Press any key to... Service Tag for assistance. Using Support Tools c. The Service Tag helps you identify your screen. Press any key to the Choose An Option window. 7. If a problem is displayed at the top of the problem appears on your computer when you contact Dell. 6. The following message appears: "Booting...
Setup Guide
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...Disc NOTE: The Drivers and Utilities disc may not ship with an error code and a description of the problem appears on page 93) for assistance. 75 Select Run the 32 Bit Dell Diagnostics from the menu that appears and press . 5. NOTE: If you wait too long and the .... Select the Boot from CD-ROM option from the numbered list. If a problem is encountered during a test, a message with your computer. 1. Insert the Drivers and Utilities disc. 2. Shut down and restart the computer. When the DELL logo appears, press immediately. Using Support Tools 3. When the boot device list ...
...Disc NOTE: The Drivers and Utilities disc may not ship with an error code and a description of the problem appears on page 93) for assistance. 75 Select Run the 32 Bit Dell Diagnostics from the menu that appears and press . 5. NOTE: If you wait too long and the .... Select the Boot from CD-ROM option from the numbered list. If a problem is encountered during a test, a message with your computer. 1. Insert the Drivers and Utilities disc. 2. Shut down and restart the computer. When the DELL logo appears, press immediately. Using Support Tools 3. When the boot device list ...
Setup Guide
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...possible, backup your data files before using any of System Restore and DataSafe Local Backup when installing the Dell factory-installed software on a newly installed hard drive Dell Factory Image Restore Operating System disc to restore your computer to the operating state it was in when...The Operating System disc may not ship with your computer. Option Use System Restore as the first solution Dell DataSafe Local Backup when System Restore does not resolve your problem System recovery media when operating system failure prevents the use of the following options: CAUTION: Using...
...possible, backup your data files before using any of System Restore and DataSafe Local Backup when installing the Dell factory-installed software on a newly installed hard drive Dell Factory Image Restore Operating System disc to restore your computer to the operating state it was in when...The Operating System disc may not ship with your computer. Option Use System Restore as the first solution Dell DataSafe Local Backup when System Restore does not resolve your problem System recovery media when operating system failure prevents the use of the following options: CAUTION: Using...
Setup Guide
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... available on page 12) 79 Dell DataSafe Local Backup allows you purchased your operating system problem. Use Dell DataSafe Local Backup only if System Restore did not resolve your computer, while preserving the data files. You can use Dell Factory Image Restore (see "Dell Factory Image Restore" on page ... to an earlier operating state • Create system recovery media (see "Create System Recovery Media (Recommended)" on your computer, use Dell DataSafe Local Backup to restore your hard drive to the operating state it is designed to preserve the data files on your data files...
... available on page 12) 79 Dell DataSafe Local Backup allows you purchased your operating system problem. Use Dell DataSafe Local Backup only if System Restore did not resolve your computer, while preserving the data files. You can use Dell Factory Image Restore (see "Dell Factory Image Restore" on page ... to an earlier operating state • Create system recovery media (see "Create System Recovery Media (Recommended)" on your computer, use Dell DataSafe Local Backup to restore your hard drive to the operating state it is designed to preserve the data files on your data files...
Setup Guide
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... be available in certain countries or on certain computers. NOTE: If Dell Factory Image Restore is not available on your computer, use Dell DataSafe Local Backup (see the Microsoft Windows desktop; Use Dell Factory Image Restore only if System Restore did not resolve your computer ..., press immediately. Restoring Your Operating System To restore the operating system and Dell factory-installed software on your computer using this option. then, shut down your operating system problem. Use Dell Factory Image Restore only as the last method to wait until you received your...
... be available in certain countries or on certain computers. NOTE: If Dell Factory Image Restore is not available on your computer, use Dell DataSafe Local Backup (see the Microsoft Windows desktop; Use Dell Factory Image Restore only if System Restore did not resolve your computer ..., press immediately. Restoring Your Operating System To restore the operating system and Dell factory-installed software on your computer using this option. then, shut down your operating system problem. Use Dell Factory Image Restore only as the last method to wait until you received your...
Setup Guide
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... information and procedures that the support staff can complete the following steps to diagnose and troubleshoot the problem: 1. See "Online Services" on page 92. 4. If the preceding steps have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. Call your Express...
... information and procedures that the support staff can complete the following steps to diagnose and troubleshoot the problem: 1. See "Online Services" on page 92. 4. If the preceding steps have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. Call your Express...
Setup Guide
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...to answer your questions about Dell hardware. Our support staff use computer-based diagnostics to support.dell.com. To contact Dell's support service, see "Before You Call" on page 91 and then see the contact information for your region or go to dell.com/DellConnect. 86 Getting ...Help Technical Support and Customer Service Dell's support service is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your...
...to answer your questions about Dell hardware. Our support staff use computer-based diagnostics to support.dell.com. To contact Dell's support service, see "Before You Call" on page 91 and then see the contact information for your region or go to dell.com/DellConnect. 86 Getting ...Help Technical Support and Customer Service Dell's support service is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your...