Setup and Quick Reference Guide
Page 4
3 Specifications 23 4 Troubleshooting 35 Tools 35 Power Lights 35 Beep Codes 35 Error Messages 37 Dell Diagnostics 42 Solving Problems 44 Power Problems 45 Memory Problems 46 Lockups and Software Problems 47 Dell™ Technical Update Service 49 Dell Support Utility 49 5 Reinstalling Software 51 Drivers 51 Identifying Drivers 51 Reinstalling Drivers and Utilities 51 Restoring Your Operating System 54 Using Microsoft Windows System Restore . . . . . 54 Using Dell™ PC Restore and Dell Factory Image Restore 56 Using the Operating System Media 59 4 Contents
3 Specifications 23 4 Troubleshooting 35 Tools 35 Power Lights 35 Beep Codes 35 Error Messages 37 Dell Diagnostics 42 Solving Problems 44 Power Problems 45 Memory Problems 46 Lockups and Software Problems 47 Dell™ Technical Update Service 49 Dell Support Utility 49 5 Reinstalling Software 51 Drivers 51 Identifying Drivers 51 Reinstalling Drivers and Utilities 51 Restoring Your Operating System 54 Using Microsoft Windows System Restore . . . . . 54 Using Dell™ PC Restore and Dell Factory Image Restore 56 Using the Operating System Media 59 4 Contents
Setup and Quick Reference Guide
Page 5
6 Finding Information 61 7 Getting Help 63 Obtaining Assistance 63 Technical Support and Customer Service . . . . . 64 DellConnect 64 Online Services 64 AutoTech Service 65 Automated Order-Status Service 65 Problems With Your Order 65 Product Information 66 Returning Items for Warranty Repair or Credit . . . . . 66 Before You Call 67 Contacting Dell 69 Index 71 Contents 5
6 Finding Information 61 7 Getting Help 63 Obtaining Assistance 63 Technical Support and Customer Service . . . . . 64 DellConnect 64 Online Services 64 AutoTech Service 65 Automated Order-Status Service 65 Problems With Your Order 65 Product Information 66 Returning Items for Warranty Repair or Credit . . . . . 66 Before You Call 67 Contacting Dell 69 Index 71 Contents 5
Setup and Quick Reference Guide
Page 13
... it is designed to accumulate in this section, follow the safety instructions that shipped with your computer. Do not store your computer or at support.dell.com. Do not use a battery from other external cables from the wall connector and computer, and remove any of fire or explosion. For... more information about the battery, see the Dell Technology Guide on the fan when the computer gets hot. The battery is running. Restricting the airflow can damage the computer or cause a fire...
... it is designed to accumulate in this section, follow the safety instructions that shipped with your computer. Do not store your computer or at support.dell.com. Do not use a battery from other external cables from the wall connector and computer, and remove any of fire or explosion. For... more information about the battery, see the Dell Technology Guide on the fan when the computer gets hot. The battery is running. Restricting the airflow can damage the computer or cause a fire...
Setup and Quick Reference Guide
Page 14
For information about the wireless switch, see "Connecting to the Internet" on your computer or at support.dell.com. Wireless Switch Use the wireless switch to locate networks or to the Internet, see the Dell Technology Guide on page 17. 14 About Your Computer For more information about connecting to enable or disable wireless network devices.
For information about the wireless switch, see "Connecting to the Internet" on your computer or at support.dell.com. Wireless Switch Use the wireless switch to locate networks or to the Internet, see the Dell Technology Guide on page 17. 14 About Your Computer For more information about connecting to enable or disable wireless network devices.
Setup and Quick Reference Guide
Page 22
...On the Now go to your old computer screen on the screen. The wizard reads the collected files and settings and applies them to the Dell™ Knowledge Base document may not be available in progress. NOTE: Access to your settings and files and click Next. Microsoft Windows Vista... 7 Click Finish. 3 On the Files and Settings Transfer Wizard welcome screen, click Next. 4 On the Which computer is this procedure, search support.dell.com for transferring your new computer. screen, select the method you chose for document #154781 (What Are The Different Methods To Transfer Files From ...
...On the Now go to your old computer screen on the screen. The wizard reads the collected files and settings and applies them to the Dell™ Knowledge Base document may not be available in progress. NOTE: Access to your settings and files and click Next. Microsoft Windows Vista... 7 Click Finish. 3 On the Files and Settings Transfer Wizard welcome screen, click Next. 4 On the Which computer is this procedure, search support.dell.com for transferring your new computer. screen, select the method you chose for document #154781 (What Are The Different Methods To Transfer Files From ...
Setup and Quick Reference Guide
Page 23
ExpressCard controller integrated Specifications 23 It does NOT support PC Cards. Processor Processor type L2 cache Front-side bus frequency Dell™ Vostro™ 1310, 1510, and 1710: • Intel® Core™2 Duo (1.4-2.6 GHz) • Intel® Celeron® (1.8-2.0 GHz) Vostro 1310, 1510, and 1710: • 2 MB, 3 MB, 4MB, or 6 MB (Intel Core 2 Duo) • 1 MB...
ExpressCard controller integrated Specifications 23 It does NOT support PC Cards. Processor Processor type L2 cache Front-side bus frequency Dell™ Vostro™ 1310, 1510, and 1710: • Intel® Core™2 Duo (1.4-2.6 GHz) • Intel® Celeron® (1.8-2.0 GHz) Vostro 1310, 1510, and 1710: • 2 MB, 3 MB, 4MB, or 6 MB (Intel Core 2 Duo) • 1 MB...
Setup and Quick Reference Guide
Page 24
... installed because some memory is reserved for system files. 24 Specifications ExpressCard (continued) ExpressCard connector Cards supported ExpressCard connector size • 54-mm ExpressCard slot (supports both memory slots must be populated. and PCIe-based interfaces) ExpressCard/54 (54 mm) (2.126 ...inches) 54 mm (2.126 inches) 8-in-1 Memory Card Reader 8-in-1 memory card controller 8-in-1 memory card connector Cards supported O2MICRO OZ129 8-in-1 combo card connector • Secure Digital (SD) • SDIO • MultiMediaCard (MMC) • Memory Stick •...
... installed because some memory is reserved for system files. 24 Specifications ExpressCard (continued) ExpressCard connector Cards supported ExpressCard connector size • 54-mm ExpressCard slot (supports both memory slots must be populated. and PCIe-based interfaces) ExpressCard/54 (54 mm) (2.126 ...inches) 54 mm (2.126 inches) 8-in-1 Memory Card Reader 8-in-1 memory card controller 8-in-1 memory card connector Cards supported O2MICRO OZ129 8-in-1 combo card connector • Secure Digital (SD) • SDIO • MultiMediaCard (MMC) • Memory Stick •...
Setup and Quick Reference Guide
Page 25
... USB-based daughter card with Bluetooth® wireless technology (Dell™ Wireless 360) RJ-45 port Vostro 1310 and 1510: • four USB ports Vostro 1710: • six USB ports 15-pin VGA video connector Communications Modem Network adapter Wireless supports external USB modem Vostro 1310, 1510, and 1710: • 10/100/1000 Ethernet LAN on system...
... USB-based daughter card with Bluetooth® wireless technology (Dell™ Wireless 360) RJ-45 port Vostro 1310 and 1510: • four USB ports Vostro 1710: • six USB ports 15-pin VGA video connector Communications Modem Network adapter Wireless supports external USB modem Vostro 1310, 1510, and 1710: • 10/100/1000 Ethernet LAN on system...
Setup and Quick Reference Guide
Page 36
...motherboard failure. 2 No memory modules 1 If you have two or more serious cause (see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 36 Troubleshooting failure. Continue until you have identified a faulty module or reinstalled all modules without error. 2 If ...available, install good memory of the same type into your computer see your Service Manual at support.dell.com), and then restart the computer. If the computer starts normally, reinstall an additional module. If your computer beeps during start-up...
...motherboard failure. 2 No memory modules 1 If you have two or more serious cause (see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 36 Troubleshooting failure. Continue until you have identified a faulty module or reinstalled all modules without error. 2 If ...available, install good memory of the same type into your computer see your Service Manual at support.dell.com), and then restart the computer. If the computer starts normally, reinstall an additional module. If your computer beeps during start-up...
Setup and Quick Reference Guide
Page 37
... does not respond to the microprocessor has failed. The primary cache internal to commands from the computer. See your Service Manual at support.dell.com for more information. BA D C O M M A N D O R FILE N A M E - If the message is not listed, see "Dell Diagnostics" on page 69). Possible at support.dell.com for more information. See your Service Manual at...
... does not respond to the microprocessor has failed. The primary cache internal to commands from the computer. See your Service Manual at support.dell.com for more information. BA D C O M M A N D O R FILE N A M E - If the message is not listed, see "Dell Diagnostics" on page 69). Possible at support.dell.com for more information. See your Service Manual at...
Setup and Quick Reference Guide
Page 38
... more information. The file that you are trying to copy is full. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. D I S K D R I V E C O N T R O L L E R F A I V E - Then, shut down the ... computer. The hard drive does not respond to carry out the command. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. GATE A20 FAILURE - GENERAL FAILURE - D I S K D R I V E C O N F I G U R A T I Z E H A S C H A N G E D - ...
... more information. The file that you are trying to copy is full. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. D I S K D R I V E C O N T R O L L E R F A I V E - Then, shut down the ... computer. The hard drive does not respond to carry out the command. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. GATE A20 FAILURE - GENERAL FAILURE - D I S K D R I V E C O N F I G U R A T I Z E H A S C H A N G E D - ...
Setup and Quick Reference Guide
Page 39
... hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see your Service Manual at support.dell.com), and boot the computer from a CD. Shut down the computer, remove the hard drive (see "Dell Diagnostics" on the file, so the file cannot be defective. The operating system is...
... hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see your Service Manual at support.dell.com), and boot the computer from a CD. Shut down the computer, remove the hard drive (see "Dell Diagnostics" on the file, so the file cannot be defective. The operating system is...
Setup and Quick Reference Guide
Page 40
...LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. EXIT SOME PROGRAMS AND TRY AGAIN - A memory module may be faulty or improperly seated. If the hard drive... L O C A T I N T E R R U P T - You have too many programs open the program that the drive is your Service Manual at support.dell.com for more information. A memory module may be faulty or improperly seated. The operating system may be corrupted. Close all windows and open . See your ...
...LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. EXIT SOME PROGRAMS AND TRY AGAIN - A memory module may be faulty or improperly seated. If the hard drive... L O C A T I N T E R R U P T - You have too many programs open the program that the drive is your Service Manual at support.dell.com for more information. A memory module may be faulty or improperly seated. The operating system may be corrupted. Close all windows and open . See your ...
Setup and Quick Reference Guide
Page 41
...; Programs and Features. 2 Select the program you want to open is missing an essential file. If the problem persists, contact Dell (see your Service Manual at support.dell.com). See Windows Help and Support for installation instructions. Run the Windows error-checking utility to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions...
...; Programs and Features. 2 Select the program you want to open is missing an essential file. If the problem persists, contact Dell (see your Service Manual at support.dell.com). See Windows Help and Support for installation instructions. Run the Windows error-checking utility to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions...
Setup and Quick Reference Guide
Page 42
... an electrical outlet to an electrical outlet; TI M E - The time or date stored in the Dell Diagnostics (see "Contacting Dell" on page 47) and run the Dell Diagnostics before you experience a problem with your Service Manual at support.dell.com for the Date and Time options. Correct the settings for more information. Replace the battery...
... an electrical outlet to an electrical outlet; TI M E - The time or date stored in the Dell Diagnostics (see "Contacting Dell" on page 47) and run the Dell Diagnostics before you experience a problem with your Service Manual at support.dell.com for the Date and Time options. Correct the settings for more information. Replace the battery...
Setup and Quick Reference Guide
Page 43
...is active. Troubleshooting 43 NOTE: If you wait too long and the operating system logo appears, continue to wait until you see "Contacting Dell" on page 69. 1 Ensure that the computer is connected to an electrical outlet that is recommended that you begin. It is known... be working properly. 2 Turn on Dell computers. Starting the Dell Diagnostics From Your Hard Drive NOTE: If your computer cannot display a screen image, see the Microsoft® Windows® desktop, and then shut down your computer. See your Service Manual at support.dell.com to review your computer. 3 When...
...is active. Troubleshooting 43 NOTE: If you wait too long and the operating system logo appears, continue to wait until you see "Contacting Dell" on page 69. 1 Ensure that the computer is connected to an electrical outlet that is recommended that you begin. It is known... be working properly. 2 Turn on Dell computers. Starting the Dell Diagnostics From Your Hard Drive NOTE: If your computer cannot display a screen image, see the Microsoft® Windows® desktop, and then shut down your computer. See your Service Manual at support.dell.com to review your computer. 3 When...
Setup and Quick Reference Guide
Page 44
...shut down and restart the computer. NOTE: The procedures in this document were written for the Windows default view, so they may help support personnel to wait until you want to the Windows Classic view. 44 Troubleshooting If multiple versions are listed, select the version that is... added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed (see your Service Manual at support.dell.com). • If a device does not work, ensure that appears and press . 5 Type 1 to start -up, the computer starts according...
...shut down and restart the computer. NOTE: The procedures in this document were written for the Windows default view, so they may help support personnel to wait until you want to the Windows Classic view. 44 Troubleshooting If multiple versions are listed, select the version that is... added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed (see your Service Manual at support.dell.com). • If a device does not work, ensure that appears and press . 5 Type 1 to start -up, the computer starts according...
Setup and Quick Reference Guide
Page 45
... malfunctioning or incorrectly installed. • Remove and then reinstall all memory modules (see your Service Manual at support.dell.com). • Remove and then reinstall any expansion cards, including graphics cards (see your Service Manual at support.dell.com). I F T H E P O W E R L I G H T I S B L I N K I N G A M B E R - Troubleshooting 45 There is a...are plugged into an electrical outlet and are securely connected to the system board (see your Service Manual at support.dell.com). The computer is securely connected to the system board power connector (see "Beep Codes" on page 35...
... malfunctioning or incorrectly installed. • Remove and then reinstall all memory modules (see your Service Manual at support.dell.com). • Remove and then reinstall any expansion cards, including graphics cards (see your Service Manual at support.dell.com). I F T H E P O W E R L I G H T I S B L I N K I N G A M B E R - Troubleshooting 45 There is a...are plugged into an electrical outlet and are securely connected to the system board (see your Service Manual at support.dell.com). The computer is securely connected to the system board power connector (see "Beep Codes" on page 35...
Setup and Quick Reference Guide
Page 46
... ensure that your computer is successfully communicating with the memory. • Ensure that you are following the memory installation guidelines (see your Service Manual at support.dell.com). • Ensure that the memory you begin any open files and exit any of the procedures in this section, follow the safety information that...
... ensure that your computer is successfully communicating with the memory. • Ensure that you are following the memory installation guidelines (see your Service Manual at support.dell.com). • Ensure that the memory you begin any open files and exit any of the procedures in this section, follow the safety information that...
Setup and Quick Reference Guide
Page 49
... the taskbar or from the Start menu, go to support.dell.com/technicalupdate. Dell Support Utility The Dell Support Utility is not available from the Start button. NOTE: If the Dell Support Utility is installed on your computer. The icon in your taskbar: 1 Click Start→ All Programs→ Dell Support→ Dell Support Settings. 2 Ensure that the Show icon on the...
... the taskbar or from the Start menu, go to support.dell.com/technicalupdate. Dell Support Utility The Dell Support Utility is not available from the Start button. NOTE: If the Dell Support Utility is installed on your computer. The icon in your taskbar: 1 Click Start→ All Programs→ Dell Support→ Dell Support Settings. 2 Ensure that the Show icon on the...