Dell Technology Guide
Page 2
...to Microsoft® Windows Vista® and Windows® XP refer to Windows Vista Ultimate and Windows XP Professional edition respectively in this text: Dell, the DELL logo, DellConnect, StrikeZone, Wi-Fi Catcher, ExpressCharge, and Dell TravelLite are either the entities claiming the marks and names or...NOTE indicates important information that helps you make better use of data and tells you how to avoid the problem. NOTICE: A NOTICE indicates either potential damage to all Dell systems. © 2007-2008 Dell Inc. NOTE: Steps may not apply to hardware or loss of your computer...
...to Microsoft® Windows Vista® and Windows® XP refer to Windows Vista Ultimate and Windows XP Professional edition respectively in this text: Dell, the DELL logo, DellConnect, StrikeZone, Wi-Fi Catcher, ExpressCharge, and Dell TravelLite are either the entities claiming the marks and names or...NOTE indicates important information that helps you make better use of data and tells you how to avoid the problem. NOTICE: A NOTICE indicates either potential damage to all Dell systems. © 2007-2008 Dell Inc. NOTE: Steps may not apply to hardware or loss of your computer...
Dell Technology Guide
Page 7
...Version of the Driver 79 Using the Drivers and Utilities Media to Reinstall a Driver 80 Manually Reinstalling a Driver 80 Drive Problems 81 Optical Drive Problems 82 Hard Drive Problems 82 Working with RAID 83 RAID Level 0 83 RAID Level 1 84 RAID Level 0+1 Configuration 86 RAID Level 5 ...Configuration 87 Setting Your Computer to RAID-Enabled Mode 87 Configuring RAID 88 7 Shutting Down Your Computer 99 Windows Vista 99 Windows® XP...
...Version of the Driver 79 Using the Drivers and Utilities Media to Reinstall a Driver 80 Manually Reinstalling a Driver 80 Drive Problems 81 Optical Drive Problems 82 Hard Drive Problems 82 Working with RAID 83 RAID Level 0 83 RAID Level 1 84 RAID Level 0+1 Configuration 86 RAID Level 5 ...Configuration 87 Setting Your Computer to RAID-Enabled Mode 87 Configuring RAID 88 7 Shutting Down Your Computer 99 Windows Vista 99 Windows® XP...
Dell Technology Guide
Page 13
... the Internet. . . . . 171 Web Browsers for Viewing Internet Sites . . . . . 172 Web Addresses 173 Setting up Your Internet Connection 173 Windows Vista 173 Windows® XP 174 Troubleshooting Problems Connecting to the Internet 175 Web Browser Settings 175 Setting the Browser Home Page 175 Setting the Way the Browser Displays Web Pages 176...
... the Internet. . . . . 171 Web Browsers for Viewing Internet Sites . . . . . 172 Web Addresses 173 Setting up Your Internet Connection 173 Windows Vista 173 Windows® XP 174 Troubleshooting Problems Connecting to the Internet 175 Web Browser Settings 175 Setting the Browser Home Page 175 Setting the Way the Browser Displays Web Pages 176...
Dell Technology Guide
Page 17
... With the Advanced Button 245 Accessing the Video Card Control Features . . . . 245 Getting Help for Video Display Resolution Problems 245 Adjusting Display Settings With the Vendor Video Card Control Panel 246 Windows Vista 246 Windows XP 246 Using the Wizards 247 Using a Video Card Wizard to Configure Display Settings 247 Contents 17
... With the Advanced Button 245 Accessing the Video Card Control Features . . . . 245 Getting Help for Video Display Resolution Problems 245 Adjusting Display Settings With the Vendor Video Card Control Panel 246 Windows Vista 246 Windows XP 246 Using the Wizards 247 Using a Video Card Wizard to Configure Display Settings 247 Contents 17
Dell Technology Guide
Page 18
... Wizard to Configure Display Settings 248 Getting Help for Video Card Control Panels . . . 249 Troubleshooting Display Settings 249 Where to Find Help 249 Resolving Common Problems 249 17 Security and Privacy 251 Protecting Your Computer-Using Administrator Rights, User Groups, and Passwords 251 Administrator Rights 251 User Groups 252 Passwords 253...
... Wizard to Configure Display Settings 248 Getting Help for Video Card Control Panels . . . 249 Troubleshooting Display Settings 249 Where to Find Help 249 Resolving Common Problems 249 17 Security and Privacy 251 Protecting Your Computer-Using Administrator Rights, User Groups, and Passwords 251 Administrator Rights 251 User Groups 252 Passwords 253...
Dell Technology Guide
Page 20
Dell Support Center 285 Solving Problems 287 Battery Problems 287 Drive Problems 287 Optical Drive Problems 288 E-Mail, Modem, and Internet Problems . . . . . 289 Error Messages 290 IEEE 1394 Device Problems 291 Keyboard Problems for External Keyboards . . . 292 Lockups and Software Problems 292 Memory Problems 294 Mouse Problems 295 Network Problems 296 Power Problems 296 Printer Problems 298 Scanner Problems 299 Sound and Speaker Problems 299 Touch Pad...
Dell Support Center 285 Solving Problems 287 Battery Problems 287 Drive Problems 287 Optical Drive Problems 288 E-Mail, Modem, and Internet Problems . . . . . 289 Error Messages 290 IEEE 1394 Device Problems 291 Keyboard Problems for External Keyboards . . . 292 Lockups and Software Problems 292 Memory Problems 294 Mouse Problems 295 Network Problems 296 Power Problems 296 Printer Problems 298 Scanner Problems 299 Sound and Speaker Problems 299 Touch Pad...
Dell Technology Guide
Page 22
S/PDIF Port (Toslink 328 Audio Ports 329 23 Getting Help 331 Obtaining Assistance 331 Dell Support Service 332 Technical Support and Customer Service . . . . 332 DellConnect 332 Online Services 333 AutoTech Service 334 Automated Order-Status Service 334 Problems With Your Order 334 Product Information 334 Returning Items for Warranty Repair or Credit 334 Before You Call 335 Contacting Dell 337 22 Contents
S/PDIF Port (Toslink 328 Audio Ports 329 23 Getting Help 331 Obtaining Assistance 331 Dell Support Service 332 Technical Support and Customer Service . . . . 332 DellConnect 332 Online Services 333 AutoTech Service 334 Automated Order-Status Service 334 Problems With Your Order 334 Product Information 334 Returning Items for Warranty Repair or Credit 334 Before You Call 335 Contacting Dell 337 22 Contents
Dell Technology Guide
Page 25
...Control Panel" on your computer, click Start → Help and Support→ Dell User and System guides (from the Pick a Task options) to view your computer information and to diagnose problems. You can also view more details about your computer information. Finding Information 25 ...Basic Information Click Start → Help and Support→ Tools (from the Pick a Topic options). Windows® XP User's Guides To view the user's...
...Control Panel" on your computer, click Start → Help and Support→ Dell User and System guides (from the Pick a Task options) to view your computer information and to diagnose problems. You can also view more details about your computer information. Finding Information 25 ...Basic Information Click Start → Help and Support→ Tools (from the Pick a Topic options). Windows® XP User's Guides To view the user's...
Dell Technology Guide
Page 64
... screen check box. 3 Click OK. FOR MORE INFORMATION: To learn more information. You then need to reactivate a USB pointing device if any of the following problems occur: • The pointer moves erratically. • The pointer does not respond when you move the pointing device. • Nothing happens when you fail to...
... screen check box. 3 Click OK. FOR MORE INFORMATION: To learn more information. You then need to reactivate a USB pointing device if any of the following problems occur: • The pointer moves erratically. • The pointer does not respond when you move the pointing device. • Nothing happens when you fail to...
Dell Technology Guide
Page 65
You may have problems with the pointing device, check the software driver for moving the cursor around in documents or windows: , , , , , , and arrow keys • Numeric keypad of keys ... information on System Restore see "Using Microsoft® Windows® System Restore" on page 79. See "Determining Whether a Device Driver is the Source of a Device Problem" on page 265 HINT: If you still have to perform different sets of functions: • Alphanumeric keys for typing letters, numbers, punctuation, and symbols •...
You may have problems with the pointing device, check the software driver for moving the cursor around in documents or windows: , , , , , , and arrow keys • Numeric keypad of keys ... information on System Restore see "Using Microsoft® Windows® System Restore" on page 79. See "Determining Whether a Device Driver is the Source of a Device Problem" on page 265 HINT: If you still have to perform different sets of functions: • Alphanumeric keys for typing letters, numbers, punctuation, and symbols •...
Dell Technology Guide
Page 79
...Reinstall your computer to the state that controls your computer after you installed the new driver. Replacing a Driver With a Previous Version of a Device Problem 1 Click Start and right-click Computer. 2 Click Properties→ Device Manager. 3 If a window appears asking permission to continue, click Continue....on page 265) to return your operating system. • Connect or install a new device. If Device Driver Rollback does not resolve the problem, use Windows Device Driver Rollback. 1 Click Start and right-click Computer. 2 Click Properties→ Device Manager. 3 Right-click the ...
...Reinstall your computer to the state that controls your computer after you installed the new driver. Replacing a Driver With a Previous Version of a Device Problem 1 Click Start and right-click Computer. 2 Click Properties→ Device Manager. 3 If a window appears asking permission to continue, click Continue....on page 265) to return your operating system. • Connect or install a new device. If Device Driver Rollback does not resolve the problem, use Windows Device Driver Rollback. 1 Click Start and right-click Computer. 2 Click Properties→ Device Manager. 3 Right-click the ...
Dell Technology Guide
Page 81
If you install drivers obtained from other sources, your computer. Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that the original media is not listed, contact Dell (see "Contacting Dell" on page 280. Click Start→ My Computer. See ".... If the drive is defective. • Insert a bootable disc and restart the computer. Drives and Media 81 HINT: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for driver software. 7 Click Browse, and browse to the location to...
If you install drivers obtained from other sources, your computer. Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that the original media is not listed, contact Dell (see "Contacting Dell" on page 280. Click Start→ My Computer. See ".... If the drive is defective. • Insert a bootable disc and restart the computer. Drives and Media 81 HINT: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for driver software. 7 Click Browse, and browse to the location to...
Dell Technology Guide
Page 82
...regions worldwide and different disc formats, not all DVDs work in the drive or the media. Hard Drive Problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I C S - Optical Drive Problems NOTE: High-speed optical drive vibration is inserted properly. NOTE: Because of the drive, and then ... C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E - The drive tray cannot eject (for your CD, DVD, or BD software. R U N THE DELL D I A G N O S T I T O N - Problems writing to room temperature before turning it stops. RUN CHECK DISK - 82 Drives and Media
...regions worldwide and different disc formats, not all DVDs work in the drive or the media. Hard Drive Problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I C S - Optical Drive Problems NOTE: High-speed optical drive vibration is inserted properly. NOTE: Because of the drive, and then ... C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E - The drive tray cannot eject (for your CD, DVD, or BD software. R U N THE DELL D I A G N O S T I T O N - Problems writing to room temperature before turning it stops. RUN CHECK DISK - 82 Drives and Media
Dell Technology Guide
Page 100
FOR MORE INFORMATION: To learn more about turning off computer dialog box appears. 4 Click the Turn Off button to shut down the computer. 2 Click Start and then select Turn Off menu. 3 The Turn off your computer is not operating properly, restarting Windows often solves the problem. NOTE: Windows operating systems start automatically when you turn on the computer. 100 Shutting Down Your Computer HINT: If your computer properly in Windows, see Windows Help and Support: click Start or → Help and Support.
FOR MORE INFORMATION: To learn more about turning off computer dialog box appears. 4 Click the Turn Off button to shut down the computer. 2 Click Start and then select Turn Off menu. 3 The Turn off your computer is not operating properly, restarting Windows often solves the problem. NOTE: Windows operating systems start automatically when you turn on the computer. 100 Shutting Down Your Computer HINT: If your computer properly in Windows, see Windows Help and Support: click Start or → Help and Support.
Dell Technology Guide
Page 102
... If a program on your computer stops responding or appears frozen, Windows will be lost. In order to continue work, you may have to find the problem and fix it automatically.
... If a program on your computer stops responding or appears frozen, Windows will be lost. In order to continue work, you may have to find the problem and fix it automatically.
Dell Technology Guide
Page 107
... Performance and Ensure Security)" on page 125 • Your system administrator • support.dell.com. See "Replacing a Battery" on . Starting Your Computer in Safe Mode, you are started. If an existing problem does not reappear when you start your computer in the corners of the display to run...If an error message is displayed when the computer stops responding, write down any error messages that may be displayed after you troubleshoot the problem later. Write down the message. You may want to remove and replace the battery for at least 8 seconds. Only the basic files...
... Performance and Ensure Security)" on page 125 • Your system administrator • support.dell.com. See "Replacing a Battery" on . Starting Your Computer in Safe Mode, you are started. If an existing problem does not reappear when you start your computer in the corners of the display to run...If an error message is displayed when the computer stops responding, write down any error messages that may be displayed after you troubleshoot the problem later. Write down the message. You may want to remove and replace the battery for at least 8 seconds. Only the basic files...
Dell Technology Guide
Page 124
... an Application When it Does not Respond Applications tab program not responding End Task button If an application stops responding, Windows tries to find the problem and fix it automatically. You can also end (or close) the application by other than by using the Add or Remove Programs utility, you may...
... an Application When it Does not Respond Applications tab program not responding End Task button If an application stops responding, Windows tries to find the problem and fix it automatically. You can also end (or close) the application by other than by using the Add or Remove Programs utility, you may...
Dell Technology Guide
Page 126
...learn more about maintenance tasks, see "Navigation Devices (Mouse, Keyboard, Touch Pad)" on page 57. Never touch the lens in the Dell™ safety information that come with the playback quality of your optical media, try cleaning the media. 126 Maintenance Tasks (Enhance Performance ... portion of the options provided. Cleaning Your Computer Before You Start Read the safety instructions available in the drive. If you notice problems, such as an overview of the monitor with a soft cloth dampened with your computer's operating system to manage and improve its performance...
...learn more about maintenance tasks, see "Navigation Devices (Mouse, Keyboard, Touch Pad)" on page 57. Never touch the lens in the Dell™ safety information that come with the playback quality of your optical media, try cleaning the media. 126 Maintenance Tasks (Enhance Performance ... portion of the options provided. Cleaning Your Computer Before You Start Read the safety instructions available in the drive. If you notice problems, such as an overview of the monitor with a soft cloth dampened with your computer's operating system to manage and improve its performance...
Dell Technology Guide
Page 128
change how menus and windows appear to optimize performance. and adjust battery usage for errors or problem areas. advanced system tool to view security, application, and system events to check for laptop computers. Adjust power settings...available options to perform maintenance and improve performance on your computer: Component Services - Adjust indexing options - Advanced tools - Event Viewer - Windows® XP 1 Click Start → Control Panel→ Performance and Maintenance→ Administrative Tools. 2 Select one of system services, event viewer, and other...
change how menus and windows appear to optimize performance. and adjust battery usage for errors or problem areas. advanced system tool to view security, application, and system events to check for laptop computers. Adjust power settings...available options to perform maintenance and improve performance on your computer: Component Services - Adjust indexing options - Advanced tools - Event Viewer - Windows® XP 1 Click Start → Control Panel→ Performance and Maintenance→ Administrative Tools. 2 Select one of system services, event viewer, and other...
Dell Technology Guide
Page 129
..., the settings available under the Advanced page of System Setup provide users with ESA, Dell has preinstalled applications for monitoring and "tweaking" the performance of the components. NOTICE: System Setup allows users unrestricted access when setting performance related... to accept an End User License Agreement. Software Based Performance Tuning NVIDIA Enthusiast System Architecture (ESA) is a PC protocol for computer performance to detect problems. FOR MORE INFORMATION: To learn more about ESA, see "System Setup" on page 123. NOTE: When using the Performance section of the NVIDIA...
..., the settings available under the Advanced page of System Setup provide users with ESA, Dell has preinstalled applications for monitoring and "tweaking" the performance of the components. NOTICE: System Setup allows users unrestricted access when setting performance related... to accept an End User License Agreement. Software Based Performance Tuning NVIDIA Enthusiast System Architecture (ESA) is a PC protocol for computer performance to detect problems. FOR MORE INFORMATION: To learn more about ESA, see "System Setup" on page 123. NOTE: When using the Performance section of the NVIDIA...