Getting Started Guide
Page 6
... a separate document. • The Rack Installation Instructions included with your rack solution describes how to install your system or at support.dell.com. Manageability and Serviceability Features • Efficient rack-mount designed storage system • Hot-pluggable drives • Four sensors for...and describes how to troubleshoot the system and install or replace system components. Warranty information may be found on the CDs that came with Intel EM64T(2.6 kernel) For more information, refer to the Dell PowerVault MD Systems Support Matrix at support.dell.com. 4 Getting ...
... a separate document. • The Rack Installation Instructions included with your rack solution describes how to install your system or at support.dell.com. Manageability and Serviceability Features • Efficient rack-mount designed storage system • Hot-pluggable drives • Four sensors for...and describes how to troubleshoot the system and install or replace system components. Warranty information may be found on the CDs that came with Intel EM64T(2.6 kernel) For more information, refer to the Dell PowerVault MD Systems Support Matrix at support.dell.com. 4 Getting ...
Hardware Owner's Manual
Page 6
... Enclosure 71 Safety First-For You and Your Enclosure 71 Start-Up Routine 71 Troubleshooting External Connections 72 Troubleshooting a Wet Enclosure 72 Troubleshooting a Damaged Enclosure 73 Troubleshooting Power Supplies 73 Troubleshooting Enclosure Cooling Problems . . . . . 75 Troubleshooting a Fan 75 Troubleshooting SAS Physical Disks 76 Troubleshooting Enclosure Connections 77 Hard Controller Failures and Lockdown Conditions 78 Invalid Enclosure 78 ECC...
... Enclosure 71 Safety First-For You and Your Enclosure 71 Start-Up Routine 71 Troubleshooting External Connections 72 Troubleshooting a Wet Enclosure 72 Troubleshooting a Damaged Enclosure 73 Troubleshooting Power Supplies 73 Troubleshooting Enclosure Cooling Problems . . . . . 75 Troubleshooting a Fan 75 Troubleshooting SAS Physical Disks 76 Troubleshooting Enclosure Connections 77 Hard Controller Failures and Lockdown Conditions 78 Invalid Enclosure 78 ECC...
Hardware Owner's Manual
Page 45
... and take up less overhead than a full physical copy process. This ensures that have changed since the snapshot was taken. Snapshots are used to the Dell PowerEdge Cluster SE600W Systems Installation and Troubleshooting Guide on support...
... and take up less overhead than a full physical copy process. This ensures that have changed since the snapshot was taken. Snapshots are used to the Dell PowerEdge Cluster SE600W Systems Installation and Troubleshooting Guide on support...
Hardware Owner's Manual
Page 60
... place it on the release lever. See your Product Information Guide for description) will display a steady green if the physical disk is not illuminated, see "Troubleshooting SAS Physical Disks" on a flat, secure surface. When the lever is occurring. Although RAID controller modules are hot-pluggable and can be installed in data...
... place it on the release lever. See your Product Information Guide for description) will display a steady green if the physical disk is not illuminated, see "Troubleshooting SAS Physical Disks" on a flat, secure surface. When the lever is occurring. Although RAID controller modules are hot-pluggable and can be installed in data...
Hardware Owner's Manual
Page 71
... disks must work inside the enclosure, do not attempt to remove the enclosure cover and access any procedure, see "About Your System" on page 81. Troubleshooting Your Enclosure Safety First-For You and Your Enclosure To perform certain procedures in this guide and elsewhere in your documentation. For a description of the... discharge. and back-panel indicators, see your storage management documentation. See your Product Information Guide for complete information about safety precautions, working inside the enclosure. Troubleshooting Your Enclosure 71
... disks must work inside the enclosure, do not attempt to remove the enclosure cover and access any procedure, see "About Your System" on page 81. Troubleshooting Your Enclosure Safety First-For You and Your Enclosure To perform certain procedures in this guide and elsewhere in your documentation. For a description of the... discharge. and back-panel indicators, see your storage management documentation. See your Product Information Guide for complete information about safety precautions, working inside the enclosure. Troubleshooting Your Enclosure 71
Hardware Owner's Manual
Page 72
... page 56. 3 Remove the RAID controller modules from the enclosure. See "Removing and Installing Physical Disks" on your enclosure. Troubleshooting External Connections Loose or improperly connected cables and bent pins are the most likely source of problems. Ensure that none of the ...Product Information Guide for at least 24 hours. 7 Reinstall all external cables are authorized to the electrical outlet and turn on the enclosure. Troubleshooting a Wet Enclosure Problem • Liquid spilled on page 60. 4 Remove the power supply/cooling fan modules from the enclosure. See ...
... page 56. 3 Remove the RAID controller modules from the enclosure. See "Removing and Installing Physical Disks" on your enclosure. Troubleshooting External Connections Loose or improperly connected cables and bent pins are the most likely source of problems. Ensure that none of the ...Product Information Guide for at least 24 hours. 7 Reinstall all external cables are authorized to the electrical outlet and turn on the enclosure. Troubleshooting a Wet Enclosure Problem • Liquid spilled on page 60. 4 Remove the power supply/cooling fan modules from the enclosure. See ...
Hardware Owner's Manual
Page 73
... Problem • Enclosure was dropped or damaged. Troubleshooting Power Supplies Problem • Enclosure-status indicators show a problem. • Power-supply fault indicators are present, not broken, and properly installed: • All physical ... there are no bent pins in their carriers and connected to remove the enclosure cover and access any procedure, see "Getting Help" on page 81. Troubleshooting Your Enclosure 73 Action CAUTION: Only trained service technicians are authorized to the enclosure midplane) • Power supply/cooling fan modules • RAID controller...
... Problem • Enclosure was dropped or damaged. Troubleshooting Power Supplies Problem • Enclosure-status indicators show a problem. • Power-supply fault indicators are present, not broken, and properly installed: • All physical ... there are no bent pins in their carriers and connected to remove the enclosure cover and access any procedure, see "Getting Help" on page 81. Troubleshooting Your Enclosure 73 Action CAUTION: Only trained service technicians are authorized to the enclosure midplane) • Power supply/cooling fan modules • RAID controller...
Hardware Owner's Manual
Page 74
... supply/cooling fan module can operate on a single functioning power supply; If they are hot-pluggable. If the AC Power LED is not lit, troubleshoot the power cord and power source into which the power supply is turned on , continue to step 3. If the DC power LED is not lit...the faulty power supply and note the status of the LEDs. See "Removing and Installing the Power Supply/Cooling Fan Module" on page 64. 74 Troubleshooting Your Enclosure The enclosure can be removed from the enclosure for the enclosure to recognize the power supply and determine if it . NOTE: After installing...
... supply/cooling fan module can operate on a single functioning power supply; If they are hot-pluggable. If the AC Power LED is not lit, troubleshoot the power cord and power source into which the power supply is turned on , continue to step 3. If the DC power LED is not lit...the faulty power supply and note the status of the LEDs. See "Removing and Installing the Power Supply/Cooling Fan Module" on page 64. 74 Troubleshooting Your Enclosure The enclosure can be removed from the enclosure for the enclosure to recognize the power supply and determine if it . NOTE: After installing...
Hardware Owner's Manual
Page 75
... are authorized to remove the enclosure cover and access any procedure, see "Getting Help" on page 75. Troubleshooting Enclosure Cooling Problems Problem • MD Storage Manager issues a fan-related error message. • MD Storage Manager issues a... temperature-related error message. Troubleshooting a Fan Problem • Enclosure-status indicator is obstructed. • A power supply/cooling fan module has failed. Troubleshooting Your Enclosure 75 See "Troubleshooting a Fan" on page 81. See "Removing and Installing the Power...
... are authorized to remove the enclosure cover and access any procedure, see "Getting Help" on page 75. Troubleshooting Enclosure Cooling Problems Problem • MD Storage Manager issues a fan-related error message. • MD Storage Manager issues a... temperature-related error message. Troubleshooting a Fan Problem • Enclosure-status indicator is obstructed. • A power supply/cooling fan module has failed. Troubleshooting Your Enclosure 75 See "Troubleshooting a Fan" on page 81. See "Removing and Installing the Power...
Hardware Owner's Manual
Page 76
... obvious damage. 3 Re-install the physical disk in MD Storage Manager. Problem • A single physical disk is flashing amber. 76 Troubleshooting Your Enclosure See "Removing and Installing Physical Disks" on page 81. See "Removing and Installing Physical Disks" on page 81. Problem ...8226; Physical disk status LED is not seen in its original bay. Troubleshooting SAS Physical Disks CAUTION: Only trained service technicians are hot-pluggable. Before performing any of the components inside the enclosure and protecting...
... obvious damage. 3 Re-install the physical disk in MD Storage Manager. Problem • A single physical disk is flashing amber. 76 Troubleshooting Your Enclosure See "Removing and Installing Physical Disks" on page 81. See "Removing and Installing Physical Disks" on page 81. Problem ...8226; Physical disk status LED is not seen in its original bay. Troubleshooting SAS Physical Disks CAUTION: Only trained service technicians are hot-pluggable. Before performing any of the components inside the enclosure and protecting...
Hardware Owner's Manual
Page 77
..." on page 81. For more information on page 81. If the problem persists, see the PowerVault MD3000i Installation Guide. Action 1 If you attached an MD1000 expansion enclosure behind a PERC RAID controller, make sure that is connected to a cable. Troubleshooting Enclosure Connections Problem • Enclosure is not, see "Getting Help" on page 56. Action...
..." on page 81. For more information on page 81. If the problem persists, see the PowerVault MD3000i Installation Guide. Action 1 If you attached an MD1000 expansion enclosure behind a PERC RAID controller, make sure that is connected to a cable. Troubleshooting Enclosure Connections Problem • Enclosure is not, see "Getting Help" on page 56. Action...
Hardware Owner's Manual
Page 78
Typical hard controller failures are booted successfully. If the RAID controller module detects a non-Dell supported enclosure, the controller aborts startup. Invalid Enclosure The RAID controller module is supported ...with a steady amber color while the RAID controller module completes these initial tests and the controllers are detailed in a Dell-supported enclosure. The RAID controller module will not generate any events to fail and/or shut down. ECC Errors RAID... RAID storage array is lit with a flashing amber color to three multi-bit errors. 78 Troubleshooting Your Enclosure
Typical hard controller failures are booted successfully. If the RAID controller module detects a non-Dell supported enclosure, the controller aborts startup. Invalid Enclosure The RAID controller module is supported ...with a steady amber color while the RAID controller module completes these initial tests and the controllers are detailed in a Dell-supported enclosure. The RAID controller module will not generate any events to fail and/or shut down. ECC Errors RAID... RAID storage array is lit with a flashing amber color to three multi-bit errors. 78 Troubleshooting Your Enclosure
Hardware Owner's Manual
Page 79
... failed • Any backplane temperature sensors in a redundant virtual disk has failed When the enclosure is under noncritical condition, its enclosure status LED blinks amber. Troubleshooting Your Enclosure 79 When the enclosure is under critical condition, its peer RAID controller module, which initiates a flush of the following : • One power supply...
... failed • Any backplane temperature sensors in a redundant virtual disk has failed When the enclosure is under noncritical condition, its enclosure status LED blinks amber. Troubleshooting Your Enclosure 79 When the enclosure is under critical condition, its peer RAID controller module, which initiates a flush of the following : • One power supply...
Hardware Owner's Manual
Page 81
... availability. Getting Help 81 NOTE: Call the support service from all electrical outlets. 1 Complete the procedures in "Troubleshooting Your Enclosure" on page 71. 2 Review the storage array status in MD Storage Manager and record any information provided. 3 Use Dell's extensive suite of the following services are not always available in all countries.
... availability. Getting Help 81 NOTE: Call the support service from all electrical outlets. 1 Complete the procedures in "Troubleshooting Your Enclosure" on page 71. 2 Review the storage array status in MD Storage Manager and record any information provided. 3 Use Dell's extensive suite of the following services are not always available in all countries.
Hardware Owner's Manual
Page 84
...Include a copy of any diagnostic information indicating the tests you have an active Internet connection, you . Collect-on your system before you call Dell for credit. 5 Pack the equipment to be returned in the original (or equivalent) packing materials. Returns that the system documentation is for... is available. Before You Call NOTE: Have your call 800-WWW.DELL (800.999.3355). If possible, turn on -delivery (C.O.D.) packages are responsible for insuring any of loss during operations, or try other troubleshooting steps possible only at or near the system. You may be refused...
...Include a copy of any diagnostic information indicating the tests you have an active Internet connection, you . Collect-on your system before you call Dell for credit. 5 Pack the equipment to be returned in the original (or equivalent) packing materials. Returns that the system documentation is for... is available. Before You Call NOTE: Have your call 800-WWW.DELL (800.999.3355). If possible, turn on -delivery (C.O.D.) packages are responsible for insuring any of loss during operations, or try other troubleshooting steps possible only at or near the system. You may be refused...
Hardware Owner's Manual
Page 103
... control panel installing/removing, 66 cooling fan features, 24 troubleshooting, 75 D damaged systems troubleshooting, 73 Dell contacting, 84 disk group about, 27 defragmenting, 39 E ECC error, 78-79 enclosure features, 9 invalid, 78 enclosure connection troubleshooting, 77 enclosure management module, 18 external connections troubleshooting, 72 F firmware, 52 front bezel indicators, 14 removing and replacing, 55 front...
... control panel installing/removing, 66 cooling fan features, 24 troubleshooting, 75 D damaged systems troubleshooting, 73 Dell contacting, 84 disk group about, 27 defragmenting, 39 E ECC error, 78-79 enclosure features, 9 invalid, 78 enclosure connection troubleshooting, 77 enclosure management module, 18 external connections troubleshooting, 72 F firmware, 52 front bezel indicators, 14 removing and replacing, 55 front...
Hardware Owner's Manual
Page 104
...84 physical disk about, 27 consistency check, 36 installing, 58 mode, status, 28 removing, 57 troubleshooting, 76 power supply features, 24 indicators, 26 installing/removing, 64 troubleshooting, 73 R RAID controller module conditions, 79 failover modes, 51 indicators, 78 installing and removing,...storage management software See MD Storage Manager storage management station, 11 support contacting Dell, 84 system cooling troubleshooting, 75 T telephone numbers, 84 thermal thresholds, 23, 52 tools needed, 55 troubleshooting, 71 cooling fan, 75 damaged system, 73 enclosure connection, 77 external ...
...84 physical disk about, 27 consistency check, 36 installing, 58 mode, status, 28 removing, 57 troubleshooting, 76 power supply features, 24 indicators, 26 installing/removing, 64 troubleshooting, 73 R RAID controller module conditions, 79 failover modes, 51 indicators, 78 installing and removing,...storage management software See MD Storage Manager storage management station, 11 support contacting Dell, 84 system cooling troubleshooting, 75 T telephone numbers, 84 thermal thresholds, 23, 52 tools needed, 55 troubleshooting, 71 cooling fan, 75 damaged system, 73 enclosure connection, 77 external ...
MD3000i Support Matrix
Page 5
Dell PowerVault Data MD3000i Support Matrix l 5 Required Hotfixes The use of disk labels is recommended while mounting LUNs on linux operating systems. Disk Groups can be used in RAID 0 and 44 disks in troubleshooting those components. Maximum virtual disk size cannot exceed 2 Terabytes. For any additional support, users ... Gen. Rules owning RAID Controller Module to a maximum of 30 disks). Virtual disk size can be migrated between a Dell PowerVault MD3000 and a Dell PowerVault MD3000i by the type of RAID group, number of drives in the RAID group and the size of the non...
Dell PowerVault Data MD3000i Support Matrix l 5 Required Hotfixes The use of disk labels is recommended while mounting LUNs on linux operating systems. Disk Groups can be used in RAID 0 and 44 disks in troubleshooting those components. Maximum virtual disk size cannot exceed 2 Terabytes. For any additional support, users ... Gen. Rules owning RAID Controller Module to a maximum of 30 disks). Virtual disk size can be migrated between a Dell PowerVault MD3000 and a Dell PowerVault MD3000i by the type of RAID group, number of drives in the RAID group and the size of the non...
Dell PowerVault MD3000/MD3000i Array Tuning Best Practices
Page 3
... Server Hardware Architecture 23 5.1.2 Sharing Bandwidth on the Dell™ MD3000i with Multiple NICs 23 5.1.3 Sharing Bandwidth with Multiple SAS HBAs 24 5.2 CONSIDERING THE SYSTEM SOFTWARE ...25 5.2.1 Buffering the I/O ...25 5.2.2 Aligning Host I/O with RAID Striping...25 APPENDIX A: OBTAINING ADDITIONAL PERFORMANCE TOOLS 27 APPENDIX B: SYSTEM TROUBLESHOOTING ...28 APPENDIX C: REFERENCES ...29 APPENDIX D: GLOSSARY OF TERMS...
... Server Hardware Architecture 23 5.1.2 Sharing Bandwidth on the Dell™ MD3000i with Multiple NICs 23 5.1.3 Sharing Bandwidth with Multiple SAS HBAs 24 5.2 CONSIDERING THE SYSTEM SOFTWARE ...25 5.2.1 Buffering the I/O ...25 5.2.2 Aligning Host I/O with RAID Striping...25 APPENDIX A: OBTAINING ADDITIONAL PERFORMANCE TOOLS 27 APPENDIX B: SYSTEM TROUBLESHOOTING ...28 APPENDIX C: REFERENCES ...29 APPENDIX D: GLOSSARY OF TERMS...
Dell PowerVault MD3000/MD3000i Array Tuning Best Practices
Page 28
Revision A01 Page 28 Dell™ PowerVault MD3000 and MD3000i Array Tuning Best Practices Appendix B: System Troubleshooting For information about troubleshooting MD3000 and MD3000i storage arrays, refer to : MD3000: http://support.dell.com/support/edocs/systems/md3000/en/index.htm MD3000i: http://support.dell.com/support/edocs/systems/md3000i/en/index.htm December 2008 - Go to the "Troubleshooting Problems" chapter of the Dell™ PowerVault™ Modular Disk Storage Manager User's Guide.
Revision A01 Page 28 Dell™ PowerVault MD3000 and MD3000i Array Tuning Best Practices Appendix B: System Troubleshooting For information about troubleshooting MD3000 and MD3000i storage arrays, refer to : MD3000: http://support.dell.com/support/edocs/systems/md3000/en/index.htm MD3000i: http://support.dell.com/support/edocs/systems/md3000i/en/index.htm December 2008 - Go to the "Troubleshooting Problems" chapter of the Dell™ PowerVault™ Modular Disk Storage Manager User's Guide.