Dell™ Technology Guide
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Dell Support Center 285 Solving Problems 287 Battery Problems 287 Drive Problems 287 Optical Drive Problems 288 E-Mail, Modem, and Internet Problems . . . . . 289 Error Messages 290 ... Scanner Problems 299 Sound and Speaker Problems 299 Touch Pad or Mouse Problems for Laptop Computers 301 Video and Monitor Problems 302 Power Lights 304 Dell Technical Update Service 305 21 System Setup 307 Viewing System Settings With the System Setup Program 307 Entering the System Setup Program 308 Working With...
Dell Support Center 285 Solving Problems 287 Battery Problems 287 Drive Problems 287 Optical Drive Problems 288 E-Mail, Modem, and Internet Problems . . . . . 289 Error Messages 290 ... Scanner Problems 299 Sound and Speaker Problems 299 Touch Pad or Mouse Problems for Laptop Computers 301 Video and Monitor Problems 302 Power Lights 304 Dell Technical Update Service 305 21 System Setup 307 Viewing System Settings With the System Setup Program 307 Entering the System Setup Program 308 Working With...
Dell™ Technology Guide
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Changing Boot Sequence to a USB Device . . . . 310 Changing the BIOS Settings 310 Viewing the BIOS Settings 311 Upgrading the BIOS (Flashing the BIOS 311 22 Ports 313 USB Port 313 IEEE 1394 Port 314 RS232 Serial Port 315 Parallel Port 316 eSATA Port 317 Modem 318 Ethernet Port 319 Keyboard and Mouse Port (PS2 320 VGA Port 321 DVI-I Port 322 S-Video TV-Out Port 323 Component Video 324 Composite Video 325 HDMI Port 326 DisplayPort 327 S/PDIF Port (Coaxial RCA 328 Contents 21
Changing Boot Sequence to a USB Device . . . . 310 Changing the BIOS Settings 310 Viewing the BIOS Settings 311 Upgrading the BIOS (Flashing the BIOS 311 22 Ports 313 USB Port 313 IEEE 1394 Port 314 RS232 Serial Port 315 Parallel Port 316 eSATA Port 317 Modem 318 Ethernet Port 319 Keyboard and Mouse Port (PS2 320 VGA Port 321 DVI-I Port 322 S-Video TV-Out Port 323 Component Video 324 Composite Video 325 HDMI Port 326 DisplayPort 327 S/PDIF Port (Coaxial RCA 328 Contents 21
Dell™ Technology Guide
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... System Installed" on page 90. • "Deleting a RAID Array" on page 92. and right-arrow keys to RAID-Enabled Mode" on page 88) or Intel (see "Setting Your Computer to highlight RAID On, and then press . 5 Repeat the process, as needed, for each hard drive. Assigning Drives to a RAID... you will use either the NVIDIA (see "Using the NVIDIA Utilities" on page 87). 88 Drives and Media Depending on your computer (see "Using the Intel® RAID Utilities" on your computer, you did not select a RAID configuration when the computer was purchased. 4 Press the left - This can be...
... System Installed" on page 90. • "Deleting a RAID Array" on page 92. and right-arrow keys to RAID-Enabled Mode" on page 88) or Intel (see "Setting Your Computer to highlight RAID On, and then press . 5 Repeat the process, as needed, for each hard drive. Assigning Drives to a RAID... you will use either the NVIDIA (see "Using the NVIDIA Utilities" on page 87). 88 Drives and Media Depending on your computer (see "Using the Intel® RAID Utilities" on your computer, you did not select a RAID configuration when the computer was purchased. 4 Press the left - This can be...
Dell™ Technology Guide
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... lists any remaining arrays along with the name and size of the array that all data on several factors, such as the speed of the processor, the type and size of the hard drive being used in the current configuration. 1 Ensure that you want to keep before continuing. without losing... state of the drives in the array must be used , and the operating system. NOTICE: If your computer currently boots to RAID and you delete the RAID volume, your computer will not boot. 1 Launch Nvidia MediaShield. 2 Click to be no smaller than any other installed hard drives. Converting From One RAID...
... lists any remaining arrays along with the name and size of the array that all data on several factors, such as the speed of the processor, the type and size of the hard drive being used in the current configuration. 1 Ensure that you want to keep before continuing. without losing... state of the drives in the array must be used , and the operating system. NOTICE: If your computer currently boots to RAID and you delete the RAID volume, your computer will not boot. 1 Launch Nvidia MediaShield. 2 Click to be no smaller than any other installed hard drives. Converting From One RAID...
Dell™ Technology Guide
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...automatically. and down-arrow keys to launch the Migration Wizard. 4 Click Next on page 87). 2 Click Start→ All Programs→ Intel(R) Matrix Storage Manager→ Intel Matrix Storage Console. NOTE: If you do not know the average file size, choose 128 KB as the RAID level. 7 Select the ...the hard drive from the drop-down box, select RAID 0 as your computer while the computer is rebuilding the RAID 1 volume. Your computer boots to migrate, and click Next. This drive should be the hard drive containing the data or operating system files that you want to keep on...
...automatically. and down-arrow keys to launch the Migration Wizard. 4 Click Next on page 87). 2 Click Start→ All Programs→ Intel(R) Matrix Storage Manager→ Intel Matrix Storage Console. NOTE: If you do not know the average file size, choose 128 KB as the RAID level. 7 Select the ...the hard drive from the drop-down box, select RAID 0 as your computer while the computer is rebuilding the RAID 1 volume. Your computer boots to migrate, and click Next. This drive should be the hard drive containing the data or operating system files that you want to keep on...
Dell™ Technology Guide
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... have been restored to factory condition. 8 Click Finish to access the Vista Advanced Boot Options window. 2 Select Repair Your Computer. Any programs or files added since you purchased the computer. The Dell Factory Image Restore welcome screen appears. 6 Click Next. The restore process begins and... Restore 1 Turn on the computer. NOTE: Depending upon your configuration, you may take five or more minutes to select Dell Factory Tools, then Dell Factory Image Restore. The Confirm Data Deletion screen appears. These options restore your hard drive to the factory condition, and ...
... have been restored to factory condition. 8 Click Finish to access the Vista Advanced Boot Options window. 2 Select Repair Your Computer. Any programs or files added since you purchased the computer. The Dell Factory Image Restore welcome screen appears. 6 Click Next. The restore process begins and... Restore 1 Turn on the computer. NOTE: Depending upon your configuration, you may take five or more minutes to select Dell Factory Tools, then Dell Factory Image Restore. The Confirm Data Deletion screen appears. These options restore your hard drive to the factory condition, and ...
Dell™ Technology Guide
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...If you see the Microsoft® Windows® desktop; On the next start-up, the computer boots according to the devices specified in the system setup program. 5 When the boot device list appears, highlight CD/DVD/CD-RW Drive and press . 6 Press any key to Boot from CD-ROM. 7 Follow the instructions on the...installation. 270 Restoring Your Operating System 3 Click Exit if the Install Windows message appears. 4 Restart the computer. NOTE: The next steps change the boot sequence for one time only. When the DELL logo appears, press immediately. then, shut down your computer and try again.
...If you see the Microsoft® Windows® desktop; On the next start-up, the computer boots according to the devices specified in the system setup program. 5 When the boot device list appears, highlight CD/DVD/CD-RW Drive and press . 6 Press any key to Boot from CD-ROM. 7 Follow the instructions on the...installation. 270 Restoring Your Operating System 3 Click Exit if the Install Windows message appears. 4 Restart the computer. NOTE: The next steps change the boot sequence for one time only. When the DELL logo appears, press immediately. then, shut down your computer and try again.
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...more complete system test to resolve device configuration, compatibility problems, or operating status. Some desktop computers have diagnostic lights. With the Dell Diagnostics, the computer runs the Pre-boot System Assessment (PSA), a series of initial tests of the troubleshooting tools you may ...diagnostic and status lights. Write down the information displayed on your computer include: Tool Power lights Diagnostic lights for desktop computers Diagnostic lights for information about diagnostic lights. Use the Hardware Troubleshooter to evaluate your Service Manual for laptop ...
...more complete system test to resolve device configuration, compatibility problems, or operating status. Some desktop computers have diagnostic lights. With the Dell Diagnostics, the computer runs the Pre-boot System Assessment (PSA), a series of initial tests of the troubleshooting tools you may ...diagnostic and status lights. Write down the information displayed on your computer include: Tool Power lights Diagnostic lights for desktop computers Diagnostic lights for information about diagnostic lights. Use the Hardware Troubleshooter to evaluate your Service Manual for laptop ...
Dell™ Technology Guide
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... computers have keyboard status lights located above the keyboard. The computer failed to complete the boot routine three consecutive times for the same error (see "Contacting Dell" on the Dell Support website support.dell.com. C P U F A N F A I L U R E -...R R O R - System Messages for Desktop Computers NOTE: If the message you can use the status of certain features. ALERT! Troubleshooting 275 PREVIOUS ATTEMPTS AT BOOTING THIS SYSTEM HAVE FAILED AT CHECKPOINT [NNNN]. Possible HDD failure during HDD boot test (see "Contacting Dell" on page 337 for your computer or search...
... computers have keyboard status lights located above the keyboard. The computer failed to complete the boot routine three consecutive times for the same error (see "Contacting Dell" on the Dell Support website support.dell.com. C P U F A N F A I L U R E -...R R O R - System Messages for Desktop Computers NOTE: If the message you can use the status of certain features. ALERT! Troubleshooting 275 PREVIOUS ATTEMPTS AT BOOTING THIS SYSTEM HAVE FAILED AT CHECKPOINT [NNNN]. Possible HDD failure during HDD boot test (see "Contacting Dell" on page 337 for your computer or search...
Dell™ Technology Guide
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...I N V A L I D C O N F I G U R A T I O N I N F O R M A T I T E P R O T E C T E D E R R O R - S.M.A.R.T error, possible HDD failure. F L A S H P A R T W R I O N - Contact Dell (see the documentation for External Keyboards" on page 307). P L E A S E R U N S E T U P P R O G R A M - N O T I M E R T I C K I L U R E - A chip on the system board might be enabled or disabled in the table, see "Contacting... drive is your boot device, ensure that the cables are connected and that a bootable optical media is in the drive. • If the hard drive is your boot device, ensure that...
...I N V A L I D C O N F I G U R A T I O N I N F O R M A T I T E P R O T E C T E D E R R O R - S.M.A.R.T error, possible HDD failure. F L A S H P A R T W R I O N - Contact Dell (see the documentation for External Keyboards" on page 307). P L E A S E R U N S E T U P P R O G R A M - N O T I M E R T I C K I L U R E - A chip on the system board might be enabled or disabled in the table, see "Contacting... drive is your boot device, ensure that the cables are connected and that a bootable optical media is in the drive. • If the hard drive is your boot device, ensure that...
Dell™ Technology Guide
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...D D R I M E A N D D A T E M A Y B E W R O N G - See "Drive Problems" on page 292. T I V E - Run the Dell Diagnostics (see "Entering the System Setup Program" on page 308). See "Lockups and Software Problems" on page 287. STRIKE F1 TO RETRY BOOT, F2 FOR SETUP UTILITY. If the problem persists, replace the CMOS battery. S H U T D O W N F A I D - MEMORY ODD/EVEN LOGIC...the Dell Diagnostics" on page 308). M E M O R Y S I Z E I N C M O S I N V A L I L U R E - TIME-OF-DAY CLOCK STOPPED - MEMORY WRITE/READ FAILURE AT (ADDRESS), READ VALUE EXPECTING ( V A L U E) - NO BOOT DEVICE...
...D D R I M E A N D D A T E M A Y B E W R O N G - See "Drive Problems" on page 292. T I V E - Run the Dell Diagnostics (see "Entering the System Setup Program" on page 308). See "Lockups and Software Problems" on page 287. STRIKE F1 TO RETRY BOOT, F2 FOR SETUP UTILITY. If the problem persists, replace the CMOS battery. S H U T D O W N F A I D - MEMORY ODD/EVEN LOGIC...the Dell Diagnostics" on page 308). M E M O R Y S I Z E I N C M O S I N V A L I L U R E - TIME-OF-DAY CLOCK STOPPED - MEMORY WRITE/READ FAILURE AT (ADDRESS), READ VALUE EXPECTING ( V A L U E) - NO BOOT DEVICE...
Dell™ Technology Guide
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... to the computer or docking station. O F - D A Y N O T S E T - If the problem persists, replace the CMOS battery. THE SYSTEM CAN ONLY BOOT WITH A 130-W POWER ADAPTER OR GREATER. THEY SYSTEM WILL ADJUST THE PERFORMANCE TO MATCH THE POWER AVAILABLE. YOU SHOULD UNDOCK, REDOCK, ATTACH THE POWER ADAPTER..., OR PLUG IN THE POWER CORD. Contact Dell for instructions, see "Contacting Dell" on page 308). Ensure that require a 130-W or greater AC adapter. TI M E - STRIKE THE F3 KEY (BEFORE ...
... to the computer or docking station. O F - D A Y N O T S E T - If the problem persists, replace the CMOS battery. THE SYSTEM CAN ONLY BOOT WITH A 130-W POWER ADAPTER OR GREATER. THEY SYSTEM WILL ADJUST THE PERFORMANCE TO MATCH THE POWER AVAILABLE. YOU SHOULD UNDOCK, REDOCK, ATTACH THE POWER ADAPTER..., OR PLUG IN THE POWER CORD. Contact Dell for instructions, see "Contacting Dell" on page 308). Ensure that require a 130-W or greater AC adapter. TI M E - STRIKE THE F3 KEY (BEFORE ...
Dell™ Technology Guide
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... DOES NOT SUPPLY ENOUGH POWER TO RUN THE ATTACHED DOCKING STATION. EITHER UNDOCK OR INSERT AN APPROPRIATE ADAPTER. Connect the correct AC adapter. PLEASE CONNECT A DELL XXX-W AC ADAPTER OR GREATER FOR BEST PERFORMANCE. THIS SYSTEM WILL BE U N A B L E T O C H A R G E B A T T E R I E S U N T I L T H I S B A T T E R Y I Z E D...board may be defective. THE SYSTEM WILL NOT BOOT WITH THIS BATTERY PLUGGED IN. BATTERY IS CRITICALLY LOW. HIT F1 TO CONTINUE. Contact Dell for assistance (see "Contacting Dell" on page 337). WARNING: DELL'S DISK MONITORING SYSTEM HAS DETECTED THAT DRIVE [0/1]...
... DOES NOT SUPPLY ENOUGH POWER TO RUN THE ATTACHED DOCKING STATION. EITHER UNDOCK OR INSERT AN APPROPRIATE ADAPTER. Connect the correct AC adapter. PLEASE CONNECT A DELL XXX-W AC ADAPTER OR GREATER FOR BEST PERFORMANCE. THIS SYSTEM WILL BE U N A B L E T O C H A R G E B A T T E R I E S U N T I L T H I S B A T T E R Y I Z E D...board may be defective. THE SYSTEM WILL NOT BOOT WITH THIS BATTERY PLUGGED IN. BATTERY IS CRITICALLY LOW. HIT F1 TO CONTINUE. Contact Dell for assistance (see "Contacting Dell" on page 337). WARNING: DELL'S DISK MONITORING SYSTEM HAS DETECTED THAT DRIVE [0/1]...
Dell™ Technology Guide
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... Main Menu" on Desktop Computers NOTE: If your computer. 3 When the DELL™ logo appears, press immediately. NOTE: If you see "Contacting Dell" on page 337. 1 Ensure that the computer is known to start the Dell Diagnostics from the Drivers and Utilities media. The computer runs the Pre-boot System Assessment (PSA), a series of initial...
... Main Menu" on Desktop Computers NOTE: If your computer. 3 When the DELL™ logo appears, press immediately. NOTE: If you see "Contacting Dell" on page 337. 1 Ensure that the computer is known to start the Dell Diagnostics from the Drivers and Utilities media. The computer runs the Pre-boot System Assessment (PSA), a series of initial...
Dell™ Technology Guide
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... you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; NOTE: The next steps change the boot sequence for your hard drive. 5 When the Dell Diagnostics Main Menu appears, select the test you want to run . then, shut down and restart the computer...
... you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; NOTE: The next steps change the boot sequence for your hard drive. 5 When the Dell Diagnostics Main Menu appears, select the test you want to run . then, shut down and restart the computer...
Dell™ Technology Guide
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... a system setup program screen, highlight the item and see the Microsoft® Windows® desktop. Options or values that option. System setup key functions are determined by the computer) appear less...(or restart) your computer and try again. Then, shut down your computer. 2 When the DELL™ logo appears, press immediately. 3 If you wait too long and the operating system logo ...settings that appear as : • System configuration • Boot order • Boot (start-up) configuration • Basic device configuration settings • System security and hard drive ...
... a system setup program screen, highlight the item and see the Microsoft® Windows® desktop. Options or values that option. System setup key functions are determined by the computer) appear less...(or restart) your computer and try again. Then, shut down your computer. 2 When the DELL™ logo appears, press immediately. 3 If you wait too long and the operating system logo ...settings that appear as : • System configuration • Boot order • Boot (start-up) configuration • Basic device configuration settings • System security and hard drive ...
Dell™ Technology Guide
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... When the computer finds the files, it stops searching and starts the operating system. Changing the Boot Sequence The boot sequence, or boot order, tells the computer where to look to find the software needed to highlight the Boot tab. 3 Press the up- NOTE: To change its order in your computer, including but ...8226; CD/DVD/CD-RW drive • Modular Bay HDD NOTE: Only devices that are preceded by pressing the downarrow or up files. During the boot routine, the computer starts at the top of the list and scans each enabled device for the operating system start the operating system.
... When the computer finds the files, it stops searching and starts the operating system. Changing the Boot Sequence The boot sequence, or boot order, tells the computer where to look to find the software needed to highlight the Boot tab. 3 Press the up- NOTE: To change its order in your computer, including but ...8226; CD/DVD/CD-RW drive • Modular Bay HDD NOTE: Only devices that are preceded by pressing the downarrow or up files. During the boot routine, the computer starts at the top of the list and scans each enabled device for the operating system start the operating system.
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...wait too long and the Windows logo appears, continue to wait until you see the Windows desktop, then shut down your computer and try again. 4 The Boot Menu appears, listing all available boot devices. 5 Use the arrow keys to select the appropriate device (for certain hardware replacements..... Performing a One-Time Boot You can set a one-time-only boot sequence without entering the system setup program. 1 Shut down your computer and try again. 3 When the boot device list appears, highlight the device from which you want to boot and press . When the DELL logo appears, press immediately....
...wait too long and the Windows logo appears, continue to wait until you see the Windows desktop, then shut down your computer and try again. 4 The Boot Menu appears, listing all available boot devices. 5 Use the arrow keys to select the appropriate device (for certain hardware replacements..... Performing a One-Time Boot You can set a one-time-only boot sequence without entering the system setup program. 1 Shut down your computer and try again. 3 When the boot device list appears, highlight the device from which you want to boot and press . When the DELL logo appears, press immediately....
Dell™ Technology Guide
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...- carnet - An international customs document that allows for measuring data transmission speed. Once recorded, the data cannot be written to boot. Data can use to automatically recognize each other. CD-RW drive - A wireless technology standard for short-range (9 m [...has a virus, ensure that you always have a bootable CD available. The cache enhances the efficiency of heat output. Primary cache stored inside the processor. CD-R - CD recordable - A rewritable version of a CD. A disk that you can transfer information. L1 cache - A recordable version ...
...- carnet - An international customs document that allows for measuring data transmission speed. Once recorded, the data cannot be written to boot. Data can use to automatically recognize each other. CD-RW drive - A wireless technology standard for short-range (9 m [...has a virus, ensure that you always have a bootable CD available. The cache enhances the efficiency of heat output. Primary cache stored inside the processor. CD-R - CD recordable - A rewritable version of a CD. A disk that you can transfer information. L1 cache - A recordable version ...
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... The sharpness and clarity of connector for program instructions and data. ROM, unlike RAM, retains its vertical frequency). Sometimes the processor is lost when you can be seen by the human eye. A type of an image produced by the computer. A ...frequencies are more likely to have an operating system to be deleted or written to by a printer or displayed on a monitor. processor - pre-boot execution environment - R RAID - read -only memory - Typically, readme files provide installation information and describe new product enhancements or corrections...
... The sharpness and clarity of connector for program instructions and data. ROM, unlike RAM, retains its vertical frequency). Sometimes the processor is lost when you can be seen by the human eye. A type of an image produced by the computer. A ...frequencies are more likely to have an operating system to be deleted or written to by a printer or displayed on a monitor. processor - pre-boot execution environment - R RAID - read -only memory - Typically, readme files provide installation information and describe new product enhancements or corrections...
