Service Manual
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... 2: Removing and installing components 8 Recommended tools...8 Screw list...8 Major components of Alienware x14 R2...9 Disassembly and reassembly ...11 Base cover...11 Battery...15 Wireless card...18 Rear-I/O cover...21 Speakers...23 Antennas...25 Solid-state drive...27 Touchpad...31 Keyboard-controller board...34 Display assembly...36 System board...41 Headset port...48 Fan and heat-sink assembly...49 I/O board...52 Power button...53 Palm-rest and keyboard assembly...55 Chapter 3: Drivers and downloads...59 Chapter 4: System setup...60 Entering BIOS setup...
... 2: Removing and installing components 8 Recommended tools...8 Screw list...8 Major components of Alienware x14 R2...9 Disassembly and reassembly ...11 Base cover...11 Battery...15 Wireless card...18 Rear-I/O cover...21 Speakers...23 Antennas...25 Solid-state drive...27 Touchpad...31 Keyboard-controller board...34 Display assembly...36 System board...41 Headset port...48 Fan and heat-sink assembly...49 I/O board...52 Power button...53 Palm-rest and keyboard assembly...55 Chapter 3: Drivers and downloads...59 Chapter 4: System setup...60 Entering BIOS setup...
Service Manual
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... all covers, panels, and screws before connecting your computer from the network device. 5. Disconnect all attached network devices and peripherals, such as authorized or directed by their electrical outlets. 4. NOTE: If you are correctly oriented and aligned. Remove any installed card from their edges, and avoid touching the pins and the contacts. CAUTION: You should only perform troubleshooting and repairs as keyboard, mouse, and monitor from...
... all covers, panels, and screws before connecting your computer from the network device. 5. Disconnect all attached network devices and peripherals, such as authorized or directed by their electrical outlets. 4. NOTE: If you are correctly oriented and aligned. Remove any installed card from their edges, and avoid touching the pins and the contacts. CAUTION: You should only perform troubleshooting and repairs as keyboard, mouse, and monitor from...
Service Manual
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... physical connection of memory integrity, intermittent memory errors, etc. Intermittent failures represent approximately 80 percent of damage to prevent ESD damage: ● Use a wired ESD wrist strap that is no longer applicable. The more difficult type of ESD-related failures. Perform the following steps to recognize and troubleshoot is known as expansion cards, processors, memory DIMMs, and system boards. As...
... physical connection of memory integrity, intermittent memory errors, etc. Intermittent failures represent approximately 80 percent of damage to prevent ESD damage: ● Use a wired ESD wrist strap that is no longer applicable. The more difficult type of ESD-related failures. Perform the following steps to recognize and troubleshoot is known as expansion cards, processors, memory DIMMs, and system boards. As...
Service Manual
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... parts in anti-static bags for safe transport. Turn on office desks or cubicles. The workspace should be free of the bag is being repaired. Always look for a large open flat work area, insulators such as plastic heat sink casings, away from all times when servicing Dell products. Always place parts in static-safe packaging. Steps 1. Replace any media cards, discs, or any external devices, peripherals, or cables...
... parts in anti-static bags for safe transport. Turn on office desks or cubicles. The workspace should be free of the bag is being repaired. Always look for a large open flat work area, insulators such as plastic heat sink casings, away from all times when servicing Dell products. Always place parts in static-safe packaging. Steps 1. Replace any media cards, discs, or any external devices, peripherals, or cables...
Service Manual
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Remove the base cover. An "Invalid Configuration" error message is reassembled and turned on, an RTC reset cycle will occur. In such an instance, contact Dell technical support for assistance. After a service incident where the computer battery is disconnected, when the battery is fully discharged, or when the computer is displayed prompting you note the BIOS setup program's settings before removing the battery. When an RTC Reset cycle occurs...
Remove the base cover. An "Invalid Configuration" error message is reassembled and turned on, an RTC reset cycle will occur. In such an instance, contact Dell technical support for assistance. After a service incident where the computer battery is disconnected, when the battery is fully discharged, or when the computer is displayed prompting you note the BIOS setup program's settings before removing the battery. When an RTC Reset cycle occurs...
Service Manual
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...-time boot menu displays the devices that you make your computer, such as the amount of RAM and the size of hard drive installed, and enabling or disabling base devices. Navigation keys NOTE: For most of the System Setup options, changes that you can make are recorded but do not change a user-selectable option, such as the user password, type of the hard drive. ● Change the system configuration information. ● Set or change the settings in the field. Use the BIOS Setup...
...-time boot menu displays the devices that you make your computer, such as the amount of RAM and the size of hard drive installed, and enabling or disabling base devices. Navigation keys NOTE: For most of the System Setup options, changes that you can make are recorded but do not change a user-selectable option, such as the user password, type of the hard drive. ● Change the system configuration information. ● Set or change the settings in the field. Use the BIOS Setup...
Service Manual
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... Boot Enable Secure Boot Enables secure boot using only validated boot software. Table 3. Video Memory Displays the video memory information of the computer. Enables or disables Windows Boot Manager and UEFI Hard Drive. Default: PK Table 5. You can switch between 12-hour and 24-hour clock. dGPU Video Controller Displays the discrete graphics controller. Wi-Fi Device Displays the Wi-Fi device installed in the computer. Native Resolution Displays the native resolution of the computer. Video BIOS Version Displays the video BIOS version of the computer. Bluetooth Device...
... Boot Enable Secure Boot Enables secure boot using only validated boot software. Table 3. Video Memory Displays the video memory information of the computer. Enables or disables Windows Boot Manager and UEFI Hard Drive. Default: PK Table 5. You can switch between 12-hour and 24-hour clock. dGPU Video Controller Displays the discrete graphics controller. Wi-Fi Device Displays the Wi-Fi device installed in the computer. Native Resolution Displays the native resolution of the computer. Video BIOS Version Displays the video BIOS version of the computer. Bluetooth Device...
Service Manual
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... devices and USB devices connected to the Thunderbolt™ adapter to run the PCIe device's UEFI Option ROM(s) during BIO's pre-boot. USB/Thunderbolt Configuration Enable External USB Ports Enables or disables all integrated audio controller. Enable Internal Speaker Enables or disables internal speaker. Default: OFF Table 6. Enable USB Boot Support Enables or disables booting from USB mass storage devices such as external hard drive, optical drive, and USB drive. Default: RAID On SMART Reporting Enable SMART Reporting Enables or disables Self-Monitoring...
... devices and USB devices connected to the Thunderbolt™ adapter to run the PCIe device's UEFI Option ROM(s) during BIO's pre-boot. USB/Thunderbolt Configuration Enable External USB Ports Enables or disables all integrated audio controller. Enable Internal Speaker Enables or disables internal speaker. Default: OFF Table 6. Enable USB Boot Support Enables or disables booting from USB mass storage devices such as external hard drive, optical drive, and USB drive. Default: RAID On SMART Reporting Enable SMART Reporting Enables or disables Self-Monitoring...
Service Manual
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...) When turned on battery during peak power usage hours. Default: On NOTE: Linux is selected. By default, WLAN is not supported with Hybrid Graphics enabled. Use the below options to prioritize graphics capability over battery life. Table 8. Enable UEFI Network Stack Enable UEFI Network Stack Enables or disables UEFI networking protocols, if they are installed and available. Default: Enabled HTTP(s) Boot Feature HTTP(s) Boot Enable or disable HTTP(s) Boot feature. System setup options-Power menu Power Battery figuration Battery Configuration Enables the...
...) When turned on battery during peak power usage hours. Default: On NOTE: Linux is selected. By default, WLAN is not supported with Hybrid Graphics enabled. Use the below options to prioritize graphics capability over battery life. Table 8. Enable UEFI Network Stack Enable UEFI Network Stack Enables or disables UEFI networking protocols, if they are installed and available. Default: Enabled HTTP(s) Boot Feature HTTP(s) Boot Enable or disable HTTP(s) Boot feature. System setup options-Power menu Power Battery figuration Battery Configuration Enables the...
Service Manual
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... support. System setup options-Security menu Security Intel Platform Trust Technology Intel Platform Trust Technology On Enable or disable the Intel Platform Trust Technology (PPT) feature in the operating system. Default: OFF 65 Advanced Configuration Enable Advanced Battery Charge Configuration Enables Advanced Battery Charge Configuration from entering Sleep (S3) mode in the OS. Default: OFF USB PowerShare Enable USB PowerShare Enables external devices such as phones and portable music players to be blank if it was set to turn...
... support. System setup options-Security menu Security Intel Platform Trust Technology Intel Platform Trust Technology On Enable or disable the Intel Platform Trust Technology (PPT) feature in the operating system. Default: OFF 65 Advanced Configuration Enable Advanced Battery Charge Configuration Enables Advanced Battery Charge Configuration from entering Sleep (S3) mode in the OS. Default: OFF USB PowerShare Enable USB PowerShare Enables external devices such as phones and portable music players to be blank if it was set to turn...
Service Manual
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... board on Next Boot Start Data Wipe When enabled, the BIOS will prompt the user to a UEFI boot path device frim the F12 boot menu. Default: OFF Digit Enforces password restriction that are connected to set , change , or delete the administrator (admin) password. Default: ON NOTE: This feature may cause compatibility issues or loss of the optional Absolute Persistence Module service from Absolute Software. Table 10. System setup options-Security menu (continued) Security Clear Enables or disables...
... board on Next Boot Start Data Wipe When enabled, the BIOS will prompt the user to a UEFI boot path device frim the F12 boot menu. Default: OFF Digit Enforces password restriction that are connected to set , change , or delete the administrator (admin) password. Default: ON NOTE: This feature may cause compatibility issues or loss of the optional Absolute Persistence Module service from Absolute Software. Table 10. System setup options-Security menu (continued) Security Clear Enables or disables...
Service Manual
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... disables the user from entering BIOS Setup when an Admin Password is intact and functioning. Default: ON BIOS Recovery from Hard Drive BIOS Recovery from Hard Drive Enables the computer to fix the main BIOS block and cannot work in the event of NVMe hard-drives from a bad BIOS image, as long as the Boot Block portion is set. In addition, this feature cannot work if the Boot Block is designed to recover from the Dell Security Manager prompt. System setup options-Update,Recovery menu Update,Recovery...
... disables the user from entering BIOS Setup when an Admin Password is intact and functioning. Default: ON BIOS Recovery from Hard Drive BIOS Recovery from Hard Drive Enables the computer to fix the main BIOS block and cannot work in the event of NVMe hard-drives from a bad BIOS image, as long as the Boot Block portion is set. In addition, this feature cannot work if the Boot Block is designed to recover from the Dell Security Manager prompt. System setup options-Update,Recovery menu Update,Recovery...
Service Manual
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...Default: English US WARNING: Selecting the incorrect language may cause the keyboard and lighting malfunction. System setup options-Keyboard menu Keyboard Fn Lock Options Fn Lock Options Enables or disables the Fn lock mode. RGB Per Key Keyboard Color Enables the user to display adapter warning messages when adapters with too little power capacity are detected. System setup options-Pre-boot Behavior menu Pre-boot Behavior Adapter warnings Enable Adapter warnings Enables or disables the computer to select the keyboard color that matches the keyboard installed on Battery...
...Default: English US WARNING: Selecting the incorrect language may cause the keyboard and lighting malfunction. System setup options-Keyboard menu Keyboard Fn Lock Options Fn Lock Options Enables or disables the Fn lock mode. RGB Per Key Keyboard Color Enables the user to display adapter warning messages when adapters with too little power capacity are detected. System setup options-Pre-boot Behavior menu Pre-boot Behavior Adapter warnings Enable Adapter warnings Enables or disables the computer to select the keyboard color that matches the keyboard installed on Battery...
Service Manual
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... BIOS using the USB drive in Windows Steps 1. In the Category drop-down list, select BIOS. 6. Steps 1. Remove the base cover. 2. Wait for your computer. 5. Replace the base cover. Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/support. NOTE: For information on your computer. 7. Updating the BIOS Updating the BIOS in Windows Steps 1. In the Search support box, enter the Service...
... BIOS using the USB drive in Windows Steps 1. In the Category drop-down list, select BIOS. 6. Steps 1. Remove the base cover. 2. Wait for your computer. 5. Replace the base cover. Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/support. NOTE: For information on your computer. 7. Updating the BIOS Updating the BIOS in Windows Steps 1. In the Search support box, enter the Service...
Service Manual
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... . Table 20. Off: ● Power adapter is connected, and the battery is fully charged. ● Computer is running on battery, and the battery has more information, see SupportAssist Pre-Boot System Performance Check. 75 SBIOS message 2,8 System board or display power 3,2 PCI, video card/chip failure 3,3 Recovery image not found 3,4 Recovery image found but invalid 3,5 Power-rail failure 3,6 System BIOS Flash incomplete 3,7 Management Engine (ME) error SupportAssist diagnostics About this...
... . Table 20. Off: ● Power adapter is connected, and the battery is fully charged. ● Computer is running on battery, and the battery has more information, see SupportAssist Pre-Boot System Performance Check. 75 SBIOS message 2,8 System board or display power 3,2 PCI, video card/chip failure 3,3 Recovery image not found 3,4 Recovery image found but invalid 3,5 Power-rail failure 3,6 System BIOS Flash incomplete 3,7 Management Engine (ME) error SupportAssist diagnostics About this...
Service Manual
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... diagnose hardware issues, repair your computer, back up your files, or restore your computer to boot into the operating system. Remove the base cover. 4. Install the base cover. 8. It consists of tools to software or hardware failures. Connect the power adapter to conduct a Wi-Fi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device. For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide...
... diagnose hardware issues, repair your computer, back up your files, or restore your computer to boot into the operating system. Remove the base cover. 4. Install the base cover. 8. It consists of tools to software or hardware failures. Connect the power adapter to conduct a Wi-Fi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device. For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide...
Setup and Specifications
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...-card reader Power-adapter port Security-cable slot Values ● Two Thunderbolt 4 ports with Power Delivery and DisplayPort One headset port - 3.5 mm Universal audio jack One HDMI 2.1 port One microSD-card slot Supported through USB Type-C Not supported Internal slots The following table lists the Wireless Local Area Network (WLAN) modules supported on your Alienware x14 R2. Wireless module The following table lists the internal slots of M.2 cards, search in regions where Wi-Fi 6E is unavailable. Table 5. Wireless module specifications Description Option one Model number...
...-card reader Power-adapter port Security-cable slot Values ● Two Thunderbolt 4 ports with Power Delivery and DisplayPort One headset port - 3.5 mm Universal audio jack One HDMI 2.1 port One microSD-card slot Supported through USB Type-C Not supported Internal slots The following table lists the Wireless Local Area Network (WLAN) modules supported on your Alienware x14 R2. Wireless module The following table lists the internal slots of M.2 cards, search in regions where Wi-Fi 6E is unavailable. Table 5. Wireless module specifications Description Option one Model number...
Setup and Specifications
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... used to type alternate characters or to perform secondary functions. Camera The following table lists the keyboard specifications of the media card installed in BIOS setup program. These keys can define the primary behavior of the function keys (F1-F12) changing Function Key Behavior in your keyboard have two symbols on the standard of your Alienware x14 R2. Keyboard The following table lists the camera specifications of cameras Values One Camera type FHD RGB+IR camera Camera location Front camera Camera sensor type CMOS sensor technology Camera...
... used to type alternate characters or to perform secondary functions. Camera The following table lists the keyboard specifications of the media card installed in BIOS setup program. These keys can define the primary behavior of the function keys (F1-F12) changing Function Key Behavior in your keyboard have two symbols on the standard of your Alienware x14 R2. Keyboard The following table lists the camera specifications of cameras Values One Camera type FHD RGB+IR camera Camera location Front camera Camera sensor type CMOS sensor technology Camera...
Setup and Specifications
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... to perform secondary functions. List of Macro keys Keys Description Macro keys NOTE: You can also define the primary behavior of the computer with dedicated keys that enable you press 2, 2 is typed out. These keys can be used for specific software applications, multi-media functionality can be disabled by changing Function Key Behavior in BIOS setup program. List of keyboard shortcuts Keys Description Disable/enable Performance Boost Adjust keyboard backlight brightness Switch to control audio features of the function keys (F1-F12) by...
... to perform secondary functions. List of Macro keys Keys Description Macro keys NOTE: You can also define the primary behavior of the computer with dedicated keys that enable you press 2, 2 is typed out. These keys can be used for specific software applications, multi-media functionality can be disabled by changing Function Key Behavior in BIOS setup program. List of keyboard shortcuts Keys Description Disable/enable Performance Boost Adjust keyboard backlight brightness Switch to control audio features of the function keys (F1-F12) by...
Setup and Specifications
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... adjust game-specific Power Management, Sound Management, and Thermal Management features. ● Peripheral Management: Enables peripherals to the gaming experience. AWCC also supports Sound Management, Thermal Controls, CPU, GPU, Memory (RAM) monitoring. Supports key peripheral settings and associates with other functions such as game-specific profiles and themes, lighting, macros, and audio that are critical to appear in and be managed in Alienware Command Center. AWCC supports the following AlienFX lighting zones: ● Keyboard ● Power button ● Alien head LED...
... adjust game-specific Power Management, Sound Management, and Thermal Management features. ● Peripheral Management: Enables peripherals to the gaming experience. AWCC also supports Sound Management, Thermal Controls, CPU, GPU, Memory (RAM) monitoring. Supports key peripheral settings and associates with other functions such as game-specific profiles and themes, lighting, macros, and audio that are critical to appear in and be managed in Alienware Command Center. AWCC supports the following AlienFX lighting zones: ● Keyboard ● Power button ● Alien head LED...