Service Manual
Page 7
... 4-3 Removal procedures 4-5 Covers removals 4-5 Fuser wiper cover assembly removal 4-5 Redrive cap cover removal 4-6 Paper support removal 4-6 Left door removal 4-7 Redrive door 4-8 Right cover removal 4-9 Upper front cover removal 4-12 Upper front cover latch removal 4-14 Upper front cover outer bezel removal ...4-19 Laser cover removal 4-20 Bevel gear removal 4-22 Cartridge duct removal 4-24 Developer drive assembly removal 4-25 Developer drive coupler kit removal 4-26 ESD cover removal 4-26 Fuser assembly removal 4-27 Fuser exit sensor removal 4-29 Fuser exit sensor flag ...
... 4-3 Removal procedures 4-5 Covers removals 4-5 Fuser wiper cover assembly removal 4-5 Redrive cap cover removal 4-6 Paper support removal 4-6 Left door removal 4-7 Redrive door 4-8 Right cover removal 4-9 Upper front cover removal 4-12 Upper front cover latch removal 4-14 Upper front cover outer bezel removal ...4-19 Laser cover removal 4-20 Bevel gear removal 4-22 Cartridge duct removal 4-24 Developer drive assembly removal 4-25 Developer drive coupler kit removal 4-26 ESD cover removal 4-26 Fuser assembly removal 4-27 Fuser exit sensor removal 4-29 Fuser exit sensor flag ...
Service Manual
Page 86
...to jam. • If clearing a paper jam does not fix the problem, go to "Input sensor service check" on page 2-103. See "Sensor Test (input tray)" on the printer operator panel. Input sensor covered too long. • Multi-sheet feed that might cause the paper to jam. • ...the operator panel, you can view one or more images to "Input sensor service check" on page 2-103. Imaged page not expected page. Bouncy pass thru sensor. Open manual feed door. Option tray never picked a page. Input sensor covered too long. • Multi-sheet feed that is shingled. ...
...to jam. • If clearing a paper jam does not fix the problem, go to "Input sensor service check" on page 2-103. See "Sensor Test (input tray)" on the printer operator panel. Input sensor covered too long. • Multi-sheet feed that might cause the paper to jam. • ...the operator panel, you can view one or more images to "Input sensor service check" on page 2-103. Imaged page not expected page. Bouncy pass thru sensor. Open manual feed door. Option tray never picked a page. Input sensor covered too long. • Multi-sheet feed that is shingled. ...
Service Manual
Page 95
...0 and 99,999. Page may not be functioning properly. Action • Make sure the redrive door is complete closed . • Check the fuser for any signs of wear or contamination. Go to "Fuser exit sensor service check" on page 4-27. • Turn media over to reduce +W curl. •... area. See "Fuser assembly removal" on page 2-92. • Make sure the redrive door is complete closed . • Check the fuser for correct installation and alignment. • The fuser exit sensor may be jammed in fuser exit or redrive area. 202 .01 Page did not cleanly exit...
...0 and 99,999. Page may not be functioning properly. Action • Make sure the redrive door is complete closed . • Check the fuser for any signs of wear or contamination. Go to "Fuser exit sensor service check" on page 4-27. • Turn media over to reduce +W curl. •... area. See "Fuser assembly removal" on page 2-92. • Make sure the redrive door is complete closed . • Check the fuser for correct installation and alignment. • The fuser exit sensor may be jammed in fuser exit or redrive area. 202 .01 Page did not cleanly exit...
Service Manual
Page 96
... stuck in fuser exit or redrive area. • Make sure the redrive door is covering narrow media sensor during warm up . Go to "Fuser exit sensor service check" on page 4-27. • Turn media over to "Fuser exit sensor service check" on page 2-92. Fuser page count between 0 and 99,999... errors (2xx.xx) Error code Sub codes Description Possible causes Action 202 .02 202 .03 202 .04 202 .06 Exit sensor covered too long. Narrow media sensor or flag may not be jammed in the fuser. A page may be dislodged/damaged. Check the fuser for any installed output options...
... stuck in fuser exit or redrive area. • Make sure the redrive door is covering narrow media sensor during warm up . Go to "Fuser exit sensor service check" on page 4-27. • Turn media over to "Fuser exit sensor service check" on page 2-92. Fuser page count between 0 and 99,999... errors (2xx.xx) Error code Sub codes Description Possible causes Action 202 .02 202 .03 202 .04 202 .06 Exit sensor covered too long. Narrow media sensor or flag may not be jammed in the fuser. A page may be dislodged/damaged. Check the fuser for any installed output options...
Service Manual
Page 97
...wear or contamination. See "Fuser assembly removal" on page 4-27. • Turn media over to "Fuser exit sensor service check" on page 2-92. • Make sure the redrive door is complete closed . • Check the fuser for any signs of wear or contamination. Go to reduce +W curl...as necessary. • Check any installed output options(s) that may be installed for correct installation and alignment. • The fuser exit sensor may not be functioning properly. Fuser page count between 100,000 and 199,999. User attendance messages-paper jams and paper handling errors ...
...wear or contamination. See "Fuser assembly removal" on page 4-27. • Turn media over to "Fuser exit sensor service check" on page 2-92. • Make sure the redrive door is complete closed . • Check the fuser for any signs of wear or contamination. Go to reduce +W curl...as necessary. • Check any installed output options(s) that may be installed for correct installation and alignment. • The fuser exit sensor may not be functioning properly. Fuser page count between 100,000 and 199,999. User attendance messages-paper jams and paper handling errors ...
Service Manual
Page 98
...-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 202 .12 202 .13 202 .14 202 .16 Exit sensor covered too long. Fuser page count between 100,000 and 199,999. Fuser page count between 100,000 and 199,999. • If page is...; Check any signs of debris or pieces of damage, a loose spring, or binding parts. Something is keeping the exit sensor in fuser exit or redrive area. • Make sure the redrive door is not visible from a prior jam. Page may not be jammed in a covered position. Fuser page count between 100,000...
...-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 202 .12 202 .13 202 .14 202 .16 Exit sensor covered too long. Fuser page count between 100,000 and 199,999. Fuser page count between 100,000 and 199,999. • If page is...; Check any signs of debris or pieces of damage, a loose spring, or binding parts. Something is keeping the exit sensor in fuser exit or redrive area. • Make sure the redrive door is not visible from a prior jam. Page may not be jammed in a covered position. Fuser page count between 100,000...
Service Manual
Page 99
Fuser page count between 200,000 and 299,999. Go to "Fuser exit sensor service check" on page 2-92. • Make sure the redrive door is complete closed . • Check the fuser for any are found , replace the fuser assembly. Page may be jammed in fuser exit or redrive ...redrive area. If any signs of wear or contamination. Paper may be jammed in fuser exit or redrive area. Action • Make sure the redrive door is complete closed . • Check the fuser for any installed output options(s) that may be installed for correct installation and alignment. • The ...
Fuser page count between 200,000 and 299,999. Go to "Fuser exit sensor service check" on page 2-92. • Make sure the redrive door is complete closed . • Check the fuser for any are found , replace the fuser assembly. Page may be jammed in fuser exit or redrive ...redrive area. If any signs of wear or contamination. Paper may be jammed in fuser exit or redrive area. Action • Make sure the redrive door is complete closed . • Check the fuser for any installed output options(s) that may be installed for correct installation and alignment. • The ...
Service Manual
Page 100
...sure the redrive door is complete closed. • Check the fuser for any are found, replace the fuser assembly. Exit sensor may have been cleared from front or rear of the printer, a partial piece of page may be functioning properly. Exit sensor assembly Go to "Fuser exit sensor service check" ...on page 4-27. • Turn media over to "Fuser exit sensor service check" on page 2-92. Page is covering narrow media sensor during warm up ....
...sure the redrive door is complete closed. • Check the fuser for any are found, replace the fuser assembly. Exit sensor may have been cleared from front or rear of the printer, a partial piece of page may be functioning properly. Exit sensor assembly Go to "Fuser exit sensor service check" ...on page 4-27. • Turn media over to "Fuser exit sensor service check" on page 2-92. Page is covering narrow media sensor during warm up ....
Service Manual
Page 101
... contamination. Diagnostic information 2-59 See "Fuser assembly removal" on page 4-27. • Turn media over to "Fuser exit sensor service check" on page 2-92. • Make sure the redrive door is complete closed . • Check the fuser for correct installation and alignment. • The fuser exit...and 399,999. Page may be functioning properly. Action • Make sure the redrive door is complete closed . • Check the fuser for correct installation and alignment. • The fuser exit sensor may not be jammed in fuser exit or redrive area. 202 .31 Page did ...
... contamination. Diagnostic information 2-59 See "Fuser assembly removal" on page 4-27. • Turn media over to "Fuser exit sensor service check" on page 2-92. • Make sure the redrive door is complete closed . • Check the fuser for correct installation and alignment. • The fuser exit...and 399,999. Page may be functioning properly. Action • Make sure the redrive door is complete closed . • Check the fuser for correct installation and alignment. • The fuser exit sensor may not be jammed in fuser exit or redrive area. 202 .31 Page did ...
Service Manual
Page 102
...redrive diverter and diverter spring for correct installation and alignment. • The fuser exit sensor may not be torn off in fuser exit or redrive area. • Make sure the redrive door is keeping the exit sensor covered. See "Fuser assembly removal" on page 2-92. Fuser page count between ...399,999. • If page is covering the exit sensor during warm up . Exit sensor may be jammed in the fuser covering the narrow media sensor. • The narrow media sensor or flag may have been cleared from front or rear of the printer, a partial piece of paper or media. 2-60 ...
...redrive diverter and diverter spring for correct installation and alignment. • The fuser exit sensor may not be torn off in fuser exit or redrive area. • Make sure the redrive door is keeping the exit sensor covered. See "Fuser assembly removal" on page 2-92. Fuser page count between ...399,999. • If page is covering the exit sensor during warm up . Exit sensor may be jammed in the fuser covering the narrow media sensor. • The narrow media sensor or flag may have been cleared from front or rear of the printer, a partial piece of paper or media. 2-60 ...
Service Manual
Page 103
... upper redrive diverter and diverter spring for any signs of damage, a loose spring, or binding parts. Go to "Fuser exit sensor service check" on page 2-92. • Make sure the redrive door is complete closed . • Check the fuser for any are found , replace the fuser assembly. If any signs of wear...
... upper redrive diverter and diverter spring for any signs of damage, a loose spring, or binding parts. Go to "Fuser exit sensor service check" on page 2-92. • Make sure the redrive door is complete closed . • Check the fuser for any are found , replace the fuser assembly. If any signs of wear...
Service Manual
Page 104
...jammed in fuser exit or redrive area. • Make sure the redrive door is keeping the exit sensor in the fuser covering the narrow media sensor. • The narrow media sensor or flag may be torn off in a covered position. Exit sensor assembly Go to reduce +W curl. • Check upper redrive diverter ... between 400,000 and 499,999. Fuser page count between 400,000 and 499,999. • If page is covering narrow media sensor during warm up . Page may have been cleared from front or rear of the printer, a partial piece of damage, a loose spring, or binding parts.
...jammed in fuser exit or redrive area. • Make sure the redrive door is keeping the exit sensor in the fuser covering the narrow media sensor. • The narrow media sensor or flag may be torn off in a covered position. Exit sensor assembly Go to reduce +W curl. • Check upper redrive diverter ... between 400,000 and 499,999. Fuser page count between 400,000 and 499,999. • If page is covering narrow media sensor during warm up . Page may have been cleared from front or rear of the printer, a partial piece of damage, a loose spring, or binding parts.
Service Manual
Page 105
...exit fuser or redrive area. See "Fuser assembly removal" on page 4-27. • Turn media over to "Fuser exit sensor service check" on page 2-92. • Make sure the redrive door is complete closed . • Check the fuser for any are found , replace the fuser assembly. Go to reduce +W...may not be jammed in fuser exit or redrive area. • Make sure the redrive door is complete closed . • Check the fuser for correct installation and alignment. • The fuser exit sensor may not be installed for any are found , replace the fuser assembly. If any signs ...
...exit fuser or redrive area. See "Fuser assembly removal" on page 4-27. • Turn media over to "Fuser exit sensor service check" on page 2-92. • Make sure the redrive door is complete closed . • Check the fuser for any are found , replace the fuser assembly. Go to reduce +W...may not be jammed in fuser exit or redrive area. • Make sure the redrive door is complete closed . • Check the fuser for correct installation and alignment. • The fuser exit sensor may not be installed for any are found , replace the fuser assembly. If any signs ...
Service Manual
Page 106
...parts. Page may be dislodged or damaged. If any signs of paper or media. Something is keeping the exit sensor in fuser exit or redrive area. • Make sure the redrive door is not visible from a prior jam. Fuser page count stopped at 500,000 to preserve data. • ...If page is complete closed. • Check the fuser for correct installation and alignment. • The fuser exit sensor may have been cleared from front or rear of the printer, a ...
...parts. Page may be dislodged or damaged. If any signs of paper or media. Something is keeping the exit sensor in fuser exit or redrive area. • Make sure the redrive door is not visible from a prior jam. Fuser page count stopped at 500,000 to preserve data. • ...If page is complete closed. • Check the fuser for correct installation and alignment. • The fuser exit sensor may have been cleared from front or rear of the printer, a ...
Service Manual
Page 107
... over to reduce +W curl. • Check upper redrive diverter and diverter spring for correct installation and alignment. • The fuser exit sensor may be functioning properly. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 202...65 Page did not cleanly exit fuser or redrive area. See "Fuser assembly removal" on page 2-92. • Make sure the redrive door is complete closed . • Check the fuser for any are found , replace the fuser assembly. Fuser page count is not available. Page...
... over to reduce +W curl. • Check upper redrive diverter and diverter spring for correct installation and alignment. • The fuser exit sensor may be functioning properly. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 202...65 Page did not cleanly exit fuser or redrive area. See "Fuser assembly removal" on page 2-92. • Make sure the redrive door is complete closed . • Check the fuser for any are found , replace the fuser assembly. Fuser page count is not available. Page...
Service Manual
Page 108
... assembly. Paper did not arrive at the duplex input sensor but did leave the printer exit sensor. • Duplex rear door not fully latched. • Printer diverter not functioning correctly. • Duplex feed system not working correctly. • Printer and duplex not aligned. • Make sure the duplex... assembly rear door is covering the exit sensor during warm up . Go to "231.xx Jam displays on the operator panel" on page 2-92...
... assembly. Paper did not arrive at the duplex input sensor but did leave the printer exit sensor. • Duplex rear door not fully latched. • Printer diverter not functioning correctly. • Duplex feed system not working correctly. • Printer and duplex not aligned. • Make sure the duplex... assembly rear door is covering the exit sensor during warm up . Go to "231.xx Jam displays on the operator panel" on page 2-92...
Service Manual
Page 109
... feed system not working correctly. • Make sure the duplex assembly rear door is properly latched. • If available, try another duplex option. Paper reached the duplex exit sensor but did leave the printer exit sensor. • Duplex rear door not fully latched. • Printer diverter not functioning correctly. • Duplex feed system not working correctly...
... feed system not working correctly. • Make sure the duplex assembly rear door is properly latched. • If available, try another duplex option. Paper reached the duplex exit sensor but did leave the printer exit sensor. • Duplex rear door not fully latched. • Printer diverter not functioning correctly. • Duplex feed system not working correctly...
Service Manual
Page 140
...strips at J2-1 (orange). Tray x Empty displays when there is paper in tray is mounted on option system board) Action Check the paper out sensor flag for a short between pins 1 and 2. Disconnect the lower limit switch cable and check the voltage at the same time. 2-98 Service ... control board. FRU 1 Lower limit switch Lower limit switch cable High-capacity feeder control board Action Check the lower limit switch to the door switch spring. Check the lower limit switch cable for correct operation and installation. If incorrect, replace the switch. If incorrect, replace the cable...
...strips at J2-1 (orange). Tray x Empty displays when there is paper in tray is mounted on option system board) Action Check the paper out sensor flag for a short between pins 1 and 2. Disconnect the lower limit switch cable and check the voltage at the same time. 2-98 Service ... control board. FRU 1 Lower limit switch Lower limit switch cable High-capacity feeder control board Action Check the lower limit switch to the door switch spring. Check the lower limit switch cable for correct operation and installation. If incorrect, replace the switch. If incorrect, replace the cable...
Service Manual
Page 189
...display shows Open or Closed. • Staple Sensors Cartridge Present sensor Staple Low sensor Self-priming sensor Home signal sensor • Cover and Door Finisher top cover sensor Side door sensor • Pass and Media Finisher pass thru Media sensor • Bin Level Finisher bin empty Bin full sensor Bin near full 3. During the test, no... the feed test runs, the power indicator blinks, and the message Feed Test Running... Select Staple Test from the printers default paper source and stapling the sheets. Diagnostic aids 3-17 Press Back ( ) r Sotop ( ) to exit the test.
...display shows Open or Closed. • Staple Sensors Cartridge Present sensor Staple Low sensor Self-priming sensor Home signal sensor • Cover and Door Finisher top cover sensor Side door sensor • Pass and Media Finisher pass thru Media sensor • Bin Level Finisher bin empty Bin full sensor Bin near full 3. During the test, no... the feed test runs, the power indicator blinks, and the message Feed Test Running... Select Staple Test from the printers default paper source and stapling the sheets. Diagnostic aids 3-17 Press Back ( ) r Sotop ( ) to exit the test.
Service Manual
Page 190
... This test is used to determine if the sensors located inside the printer are listed: • Exit-Exit sensor • Front Door-Front door sensor • Input-Input sensor • NarrowMedia-Output (exit) sensor • Toner Level-Toner level sensor (remove the cartridge and replace to actuate the sensor) 2. Press Back ( ) r Sotop ( ) to the Device Tests menu. 3-18 Service Manual...
... This test is used to determine if the sensors located inside the printer are listed: • Exit-Exit sensor • Front Door-Front door sensor • Input-Input sensor • NarrowMedia-Output (exit) sensor • Toner Level-Toner level sensor (remove the cartridge and replace to actuate the sensor) 2. Press Back ( ) r Sotop ( ) to the Device Tests menu. 3-18 Service Manual...