Diagnostics Guide
Page 14
...-Product User Guide the application layer, the persistent storage layer and the ISAM layer. The resulting PIF streams are very large. In r11 this new version all files inside the PIF are compressed with the compress / LZW algorithm. Common Application Framework and Startup Multiple instance install (uses instance names) Enhanced package version numbering (a.b.c.d) Support for multi-CD installs Web Services Web Services provide high level public interfaces into Unicenter DSM...
...-Product User Guide the application layer, the persistent storage layer and the ISAM layer. The resulting PIF streams are very large. In r11 this new version all files inside the PIF are compressed with the compress / LZW algorithm. Common Application Framework and Startup Multiple instance install (uses instance names) Enhanced package version numbering (a.b.c.d) Support for multi-CD installs Web Services Web Services provide high level public interfaces into Unicenter DSM...
Diagnostics Guide
Page 22
... of the desktop, is invoked persistently whenever a user logs in to a system. These include tables, columns, views, and procedures. This is running a full Unicenter DSM Domain Manager with all products (UAM, URC, USD) and components installed (including Scalability Server, Agent and Web components) boots up and then starts all of re-usable, shared functionality. The MDB manages operational and transactional data, as well as the analytical data used for...
... of the desktop, is invoked persistently whenever a user logs in to a system. These include tables, columns, views, and procedures. This is running a full Unicenter DSM Domain Manager with all products (UAM, URC, USD) and components installed (including Scalability Server, Agent and Web components) boots up and then starts all of re-usable, shared functionality. The MDB manages operational and transactional data, as well as the analytical data used for...
Diagnostics Guide
Page 23
... (for example, Enterprise Manager, Domain Manager). Note: The information gathered will also help you begin troubleshooting the problem, identify: The Unicenter DSM version, patch level, and list of the environment. For information about Computer Associates Technical Support, see the chapter "Working with Support" later in mind that problem and lead you need to the online Reference Guide. The exact architecture and configuration of deployed components (for example server and agent installations...
... (for example, Enterprise Manager, Domain Manager). Note: The information gathered will also help you begin troubleshooting the problem, identify: The Unicenter DSM version, patch level, and list of the environment. For information about Computer Associates Technical Support, see the chapter "Working with Support" later in mind that problem and lead you need to the online Reference Guide. The exact architecture and configuration of deployed components (for example server and agent installations...
Diagnostics Guide
Page 35
... run firewall software, for example, Windows Firewall in Windows XP Professional SP2, you can pull from "Guest only - deleted groups on an enterprise manager computer groups are : 4104 - At that point you must perform the following firewall settings. replacement scripts using the r11 agent installer, uninstallation using the USD jobs, manual uninstallation using the add/remove programs controls or any uninstall icons available in the start menu. Change Security Policy "Network Acess: Sharing and security model for local...
... run firewall software, for example, Windows Firewall in Windows XP Professional SP2, you can pull from "Guest only - deleted groups on an enterprise manager computer groups are : 4104 - At that point you must perform the following firewall settings. replacement scripts using the r11 agent installer, uninstallation using the USD jobs, manual uninstallation using the add/remove programs controls or any uninstall icons available in the start menu. Change Security Policy "Network Acess: Sharing and security model for local...
Diagnostics Guide
Page 36
... more secure and in Windows Server 2003 domains, access rights may be configured to the library through firewall and NAT" presentation on Windows operating environments. 5-6 Unicenter IT Resource Management Diagnostics Guide Instead, Software Delivery relies that belong to the domain by default, be used to provide these agents access to machine accounts as well as user accounts. working through their machine domain accounts. Apply the Cure and Document...
... more secure and in Windows Server 2003 domains, access rights may be configured to the library through firewall and NAT" presentation on Windows operating environments. 5-6 Unicenter IT Resource Management Diagnostics Guide Instead, Software Delivery relies that belong to the domain by default, be used to provide these agents access to machine accounts as well as user accounts. working through their machine domain accounts. Apply the Cure and Document...
Diagnostics Guide
Page 37
..., or Windows Server 2003, manually create a dedicated user account on Windows Server 2003 and where the Local Security Policy "Network Access: Restrict anonymous access to take effect. Disabled' 2. To resolve the access issues for example, when performing repair or self healing. Chapter 5: Troubleshooting Installation and Migration 5-7 Software Delivery Agents Connecting to Software Delivery Scalability Servers The following applies only when Software Delivery agents connect to Software Delivery managers running on the scalability server machine and add it to use anonymous access and...
..., or Windows Server 2003, manually create a dedicated user account on Windows Server 2003 and where the Local Security Policy "Network Access: Restrict anonymous access to take effect. Disabled' 2. To resolve the access issues for example, when performing repair or self healing. Chapter 5: Troubleshooting Installation and Migration 5-7 Software Delivery Agents Connecting to Software Delivery Scalability Servers The following applies only when Software Delivery agents connect to Software Delivery managers running on the scalability server machine and add it to use anonymous access and...
Diagnostics Guide
Page 38
... a number of different MSI packages. Merge Modules do so. Log file location 5-8 Unicenter IT Resource Management Diagnostics Guide For existing customers the installer will automatically detect installed products and recommend appropriate actions\Windows During the Installation phase, the appropriate files are copied and the selected components are implemented within the Unicenter DSM r11 Master Setup. Each MSI merge module covers an appropriate Unicenter DSM component. Installation Process Overview For Windows 9x/Me, Software Delivery agents...
... a number of different MSI packages. Merge Modules do so. Log file location 5-8 Unicenter IT Resource Management Diagnostics Guide For existing customers the installer will automatically detect installed products and recommend appropriate actions\Windows During the Installation phase, the appropriate files are copied and the selected components are implemented within the Unicenter DSM r11 Master Setup. Each MSI merge module covers an appropriate Unicenter DSM component. Installation Process Overview For Windows 9x/Me, Software Delivery agents...
Diagnostics Guide
Page 43
... the MS-SQL Server install (default or named) does not use the default TCP/IP port number you will have to the MDB sections where preparation and initial data population are installing. Unicenter DSM r11 Common Application Framework 11.0.8024.234 Showing running DSM services... [1] Asset Management manager (ammanager) [2] Asset Management performance agent (ampmagent) [3] Asset Management server (amrss) [4] Asset Management usage server (amms) [5] Certificate exchange plugin (cfcertex) [6] Common Server (cserver) [7] Common object manager (cmobjectmanager) [8] Configuration agent (ccnfagent...
... the MS-SQL Server install (default or named) does not use the default TCP/IP port number you will have to the MDB sections where preparation and initial data population are installing. Unicenter DSM r11 Common Application Framework 11.0.8024.234 Showing running DSM services... [1] Asset Management manager (ammanager) [2] Asset Management performance agent (ampmagent) [3] Asset Management server (amrss) [4] Asset Management usage server (amms) [5] Certificate exchange plugin (cfcertex) [6] Common Server (cserver) [7] Common object manager (cmobjectmanager) [8] Configuration agent (ccnfagent...
Diagnostics Guide
Page 58
... this problem, update the server configuration to the Agent installs fine. but Job Still Works Symptom: Software Distribution job receives a status of "failed" and an error message of "updating source list using library" error. resulting in situations where an MSI package is deployed to an Agent machine with the Software Delivery packager deployed successfully on the target machine it is added to the Windows Add\Remove Programs list thereby enabling the user to the Agent and...
... this problem, update the server configuration to the Agent installs fine. but Job Still Works Symptom: Software Distribution job receives a status of "failed" and an error message of "updating source list using library" error. resulting in situations where an MSI package is deployed to an Agent machine with the Software Delivery packager deployed successfully on the target machine it is added to the Windows Add\Remove Programs list thereby enabling the user to the Agent and...
Diagnostics Guide
Page 66
... Unmanaged Objects Installing DSM r11.2 with Pre-Existing Common Services Consult the DSM r11.2 Implementation Guide for detailed information on this point the computer is now considered "managed." 9-2 Unicenter IT Resource Management Diagnostics Guide In addition, the DSM Agent has been installed on installing DSM r11.2 with Common Services in an environment which upgrades the NSM components. The DSM r11 discovery application reads the new message and checks the policy to the network...
... Unmanaged Objects Installing DSM r11.2 with Pre-Existing Common Services Consult the DSM r11.2 Implementation Guide for detailed information on this point the computer is now considered "managed." 9-2 Unicenter IT Resource Management Diagnostics Guide In addition, the DSM Agent has been installed on installing DSM r11.2 with Common Services in an environment which upgrades the NSM components. The DSM r11 discovery application reads the new message and checks the policy to the network...
Microsoft SQL Guide
Page 25
... add virtual Microsoft SQL Server instances to customize the Data Transfer settings, including Virtual Device Striping parameters. Post-Installation Procedures After you have installed the agent, you specify SQL Server authentication, enter the user name and password of CA ARCserve Backup. Chapter 2: Installing the Agent 25 During the installation procedure, after you select the Agent for Microsoft SQL Server for that instance. Enter the appropriate cluster information for that user. If you may need to the configuration window...
... add virtual Microsoft SQL Server instances to customize the Data Transfer settings, including Virtual Device Striping parameters. Post-Installation Procedures After you have installed the agent, you specify SQL Server authentication, enter the user name and password of CA ARCserve Backup. Chapter 2: Installing the Agent 25 During the installation procedure, after you select the Agent for Microsoft SQL Server for that instance. Enter the appropriate cluster information for that user. If you may need to the configuration window...
Microsoft SQL Guide
Page 49
... the damaged parts of CA ARCserve Backup or BrightStor® Enterprise Backup. Chapter 4: Restoring Microsoft SQL Server Databases 49 Note: A database that are not restored are marked as a new database. The dependencies for this happens with a different file name) using the Microsoft SQL Server Enterprise Manager or Management Studio. Restore Options Files and FileGroups restore Restores selected files and FileGroups. Otherwise, the logs will not be unable to restore a database to a different location on disk which is created using a Partial...
... the damaged parts of CA ARCserve Backup or BrightStor® Enterprise Backup. Chapter 4: Restoring Microsoft SQL Server Databases 49 Note: A database that are not restored are marked as a new database. The dependencies for this happens with a different file name) using the Microsoft SQL Server Enterprise Manager or Management Studio. Restore Options Files and FileGroups restore Restores selected files and FileGroups. Otherwise, the logs will not be unable to restore a database to a different location on disk which is created using a Partial...
Microsoft SQL Guide
Page 51
... Backup performs the selection of a database after which is available in Microsoft SQL Server 2000 and Microsoft SQL Server 2005 or later. If you must follow Microsoft SQL Server rules regarding the restore flow. Recovery Completion State Options The Recovery Completion State options let you use . After the recovery process, the database is later than the specified time. For more information, see Microsoft SQL Server documentation. Use this option with the Stop at log...
... Backup performs the selection of a database after which is available in Microsoft SQL Server 2000 and Microsoft SQL Server 2005 or later. If you must follow Microsoft SQL Server rules regarding the restore flow. Recovery Completion State Options The Recovery Completion State options let you use . After the recovery process, the database is later than the specified time. For more information, see Microsoft SQL Server documentation. Use this option with the Stop at log...
Microsoft SQL Guide
Page 68
... Check after the restore. Perform a Transaction Log backup with the Backup only the log tail and leave the database in the [suspect_pages] table of time. Perform an Offline Torn Page Repair Restore of step #4. 3. Open the Restore Manager. c. Offline. Under Recovery Completion State, select Leave database operational. If you have the ability to Original Location, if it is selected. d. Confirm that Automatic Selection is not selected. 68 Agent for Microsoft SQL Server Guide...
... Check after the restore. Perform a Transaction Log backup with the Backup only the log tail and leave the database in the [suspect_pages] table of time. Perform an Offline Torn Page Repair Restore of step #4. 3. Open the Restore Manager. c. Offline. Under Recovery Completion State, select Leave database operational. If you have the ability to Original Location, if it is selected. d. Confirm that Automatic Selection is not selected. 68 Agent for Microsoft SQL Server Guide...
Microsoft SQL Guide
Page 86
... that you must use Windows authentication for this time-out period expires, the waiting job fails with a network error. 86 Agent for Microsoft SQL Server Guide SQL Server does not properly report the size of FILESTREAM data, and the size of records, this data is stored in logical SQL Server files that exist as network errors from the agent. As a result, it chooses the option Leave database non-operational, but able to perform Virtual Devices-based backup and restore...
... that you must use Windows authentication for this time-out period expires, the waiting job fails with a network error. 86 Agent for Microsoft SQL Server Guide SQL Server does not properly report the size of FILESTREAM data, and the size of records, this data is stored in logical SQL Server files that exist as network errors from the agent. As a result, it chooses the option Leave database non-operational, but able to perform Virtual Devices-based backup and restore...
Microsoft SQL Guide
Page 90
... the start of online databases is no longer supported. To use the SkipDSAFiles registry key 1. Set the registry key to Value Name: SkipDSAFiles Type: DWORD Value: 0 to back up and 1 to back up (0 is shut down, the database files will not be skipped. Also, if a SQL Server instance is default) 90 Agent for Microsoft SQL The list of data and transaction log files that are part of a file backup. When performing agent backups: HKEY_LOCAL_MACHINE\SOFTWARE...
... the start of online databases is no longer supported. To use the SkipDSAFiles registry key 1. Set the registry key to Value Name: SkipDSAFiles Type: DWORD Value: 0 to back up and 1 to back up (0 is shut down, the database files will not be skipped. Also, if a SQL Server instance is default) 90 Agent for Microsoft SQL The list of data and transaction log files that are part of a file backup. When performing agent backups: HKEY_LOCAL_MACHINE\SOFTWARE...
Microsoft SQL Guide
Page 97
... (specified user Message Type: Error cannot access database for Backup Database Status If Database is Selected Explicit If Whole Instance is set to Failure. 3 = Warning message posted. Job result is set to Successful 2 = Error message posted. Job result is set to Incomplete. Note: Removing a value entry is set to Incomplete. 4 = Error message posted. Appendix A: Troubleshooting and Disaster Recovery 97 Add a new Key within "Common" called "Responses". 3. Job result is the same as follows: 0 = Use Agent's default behavior 1 = Warning message posted...
... (specified user Message Type: Error cannot access database for Backup Database Status If Database is Selected Explicit If Whole Instance is set to Failure. 3 = Warning message posted. Job result is set to Successful 2 = Error message posted. Job result is set to Incomplete. Note: Removing a value entry is set to Incomplete. 4 = Error message posted. Appendix A: Troubleshooting and Disaster Recovery 97 Add a new Key within "Common" called "Responses". 3. Job result is the same as follows: 0 = Use Agent's default behavior 1 = Warning message posted...
Microsoft SQL Guide
Page 99
.... Appendix A: Troubleshooting and Disaster Recovery 99 Restore the [master] database in multi-user mode immediately after you make it from Microsoft SQL Server) and delete the files that you restore the msdb database. 4. Restore the distribution database for a Microsoft SQL Server configuration with five databases in the Microsoft SQL Server configuration (create or drop a database or add a device), you restore the master database backup at least one exists. Microsoft SQL Server Disaster Recovery Potential Restore Problems The master database tracks...
.... Appendix A: Troubleshooting and Disaster Recovery 99 Restore the [master] database in multi-user mode immediately after you make it from Microsoft SQL Server) and delete the files that you restore the msdb database. 4. Restore the distribution database for a Microsoft SQL Server configuration with five databases in the Microsoft SQL Server configuration (create or drop a database or add a device), you restore the master database backup at least one exists. Microsoft SQL Server Disaster Recovery Potential Restore Problems The master database tracks...
Microsoft SQL Guide
Page 101
... Is Changed (see page 102) Types of Microsoft SQL Server Authentication Microsoft SQL Server provides two types of access, called sa, but the Agent for the database instance. By default, Microsoft SQL Server creates an account with this role. Authentication Requirements For Microsoft SQL Server authentication, you must specify a user account with system administrator access privileges. Appendix B: Configuring Microsoft SQL Server Security Settings 101 Appendix B: Configuring Microsoft SQL Server Security Settings This appendix explains how to configure Microsoft SQL Server security...
... Is Changed (see page 102) Types of Microsoft SQL Server Authentication Microsoft SQL Server provides two types of access, called sa, but the Agent for the database instance. By default, Microsoft SQL Server creates an account with this role. Authentication Requirements For Microsoft SQL Server authentication, you must specify a user account with system administrator access privileges. Appendix B: Configuring Microsoft SQL Server Security Settings 101 Appendix B: Configuring Microsoft SQL Server Security Settings This appendix explains how to configure Microsoft SQL Server security...
Microsoft SQL Guide
Page 136
... tree in a Microsoft SQL Virtual Server 2000 • 77 Restore Database Files As option • 54 Restore files to their original locations option • 57, 60, 77, 80 Restricted User Access After Restore option • 54 security • 57, 60, 77, 80 SQL Agent Filter option • 63 to alternate disk location • 63 types • 47 types of backup sessions • 124 uncommitted transactions • 123 using restore by session •...
... tree in a Microsoft SQL Virtual Server 2000 • 77 Restore Database Files As option • 54 Restore files to their original locations option • 57, 60, 77, 80 Restricted User Access After Restore option • 54 security • 57, 60, 77, 80 SQL Agent Filter option • 63 to alternate disk location • 63 types • 47 types of backup sessions • 124 uncommitted transactions • 123 using restore by session •...