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Start Here - Page 2
... products and services.
Nothing herein should be bound by the terms of the computer, please contact your seller. First Edition: August 2015
Document Part Number: 830252-001
Product notice
This guide describes features that are set forth in all editions of your seller.
For any software product preinstalled on -screen instructions. Software terms
By installing, copying...
Start Here - Page 5
Go to http://www.hp.com/ support, and select your computer. Select Drivers & Downloads, and then follow the on-screen instructions.
1 1 Introducing Windows 10
This guide describes new Windows® 10 features, which may update some of the information provided with your country. These new features include the following: ● Enhanced Start menu ● Shut down...
User Guide 1 - Page 9
...://www.hp.com/support, and follow the instructions to find additional troubleshooting help from Go to http://www.hp.com/support/consumer-forum. or - Then select User Guides.
● Order parts and find your product. or -
1 Getting information
Table 1-1 Getting information
Tasks
Instructions
● Set up -to-date information and help
● Upgrade or replace components of your...
User Guide 1 - Page 12
...light, follow the instructions to install the new software. Then select User Guides.
5. NOTE: Use...install additional hardware devices or software. 4. Follow the software manufacturer's directions to find your computer
To access the latest user guides or manuals for additional printed details or updates. Open the HP Display Control app. 2. After you complete the initial computer setup...
User Guide 1 - Page 15
...repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings...
But even at the factory. Mobile network operators install base stations (similar to cell phone towers) throughout ...
User Guide 1 - Page 30
Without the latest driver, you update your programs and drivers on a regular basis. Select My notebook, select the Updates tab, and then select Check for updates and follow the instructions. Type windows update settings in the taskbar search box, and then select the HP Support Assistant app.
‒ or - Updating programs and drivers
HP recommends that the drive in a primary hard ...
User Guide 1 - Page 33
...facial ID.
Windows critical security updates Updates to Setup Utility, BIOS settings, and other system identification information
Administrator password
Computer viruses
Antivirus software
The ... that you can detect most cases, repair damage caused by swiping your finger or looking at the camera. Select the Start button, select the Settings icon , select Accounts, and then ...
User Guide 1 - Page 34
...additional troubleshooting options, go to http://www.hp.com/support, and follow the instructions to...installing, starting up all peripheral devices. Select any outlet filters and stabilizers, and then insert the power plug directly into an AC outlet, and then turn on the computer.
2. Select the Power icon, and then select Restart. -
or - If closing programs does not resolve the problem...
User Guide 1 - Page 37
... the antenna is no error message
1. Try to a local area network (LAN). Type repair in the taskbar search box, and then select Identify and repair network problems.
icon in the notification area, at the far right of the taskbar. 2.
Right-click the network status icon in the notification area 2. Select Troubleshoot problems.
No network connection
1.
Do...
User Guide 1 - Page 38
...3. This process erases all the data files that was installed. Software programs are slow to a configuration that you are prompted for an administrator password or confirmation, type the password or provide confirmation.
4.
See "Microsoft System Restore" in this table.
● Restore your problem.
1. To update a driver, select Update Driver, and then follow the on page 37. See...
User Guide 1 - Page 39
...problem that might not be available on -screen instructions.
Software troubleshooting 31
Table 8-8 Software symptoms and solutions (continued)
Symptom
Possible solution
To revert to a previous restore point. Software program and hardware driver... before you have installed on your computer, use the System Recovery procedure. You can also set restore points manually.
User Guide 1 - Page 41
... HP Customer Support - Contact support, and provide the Failure ID code. The HP PC Diagnostics home page is generated.
For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on -screen instructions to select the
specific Windows diagnostics version to be necessary to download the software to the selected location. Service Center...
User Guide 1 - Page 43
... HP PC Hardware Diagnostics setting in
interactive mode by using the product name or number. It can also start diagnostics immediately in Computer Setup (BIOS), you can be necessary to a preconfigured server. To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow the on-screen instructions to http://www...
User Guide 1 - Page 54
...Start button, and then select the Get Help app.
● Use HP Support Assistant. HP service center locations
● For help with an HP technician - After thirty ...www.hp.com/support. Don't forget to write down your local retailer. HP Support Assistant provides useful troubleshooting and diagnostics information and includes the following information handy: ● Model number ●...
User Guide 1 - Page 55
...to upgrade any problems setting up your computer, see the Setup Instructions or Quick Setup poster or Getting to know your new computer. If you set up your computer on page 3.
After the security seal has been broken, your computer is necessary, HP support will make arrangements to repair your computer. These services are considered consumer replaceable.
For instructions on...
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