Troubleshooting Guide
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Send documentation comments to mdsfeedback-doc@cisco.com Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x Cisco MDS SAN-OS for Release 3.3(1) May 2008 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-9285-05
Send documentation comments to mdsfeedback-doc@cisco.com Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x Cisco MDS SAN-OS for Release 3.3(1) May 2008 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-9285-05
Troubleshooting Guide
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...PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. CCDE, CCENT, Cisco Eos, Cisco HealthPresence, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, Cisco TelePresence, Cisco WebEx, DCE, and Welcome to mdsfeedback-doc@cisco.com THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ... to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are service marks; Any use of the UNIX operating system. Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x © 2009...
...PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. CCDE, CCENT, Cisco Eos, Cisco HealthPresence, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, Cisco TelePresence, Cisco WebEx, DCE, and Welcome to mdsfeedback-doc@cisco.com THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ... to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are service marks; Any use of the UNIX operating system. Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x © 2009...
Troubleshooting Guide
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... Document Conventions i-xxix Related Documentation i-xxx Release Notes i-xxx Compatibility Information i-xxx Regulatory Compliance and Safety Information i-xxx Hardware Installation i-xxx Cisco Fabric Manager i-xxxi Command-Line Interface i-xxxi Troubleshooting and Reference i-xxxi Installation and Configuration Note i-xxxi Obtaining Documentation, Obtaining Support, and ... Primary Troubleshooting Flowchart 1-9 System Messages 1-10 System Message Text 1-10 Syslog Server Implementation 1-10 Implementing Syslog with Fabric Manager 1-11 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x iii
... Document Conventions i-xxix Related Documentation i-xxx Release Notes i-xxx Compatibility Information i-xxx Regulatory Compliance and Safety Information i-xxx Hardware Installation i-xxx Cisco Fabric Manager i-xxxi Command-Line Interface i-xxxi Troubleshooting and Reference i-xxxi Installation and Configuration Note i-xxxi Obtaining Documentation, Obtaining Support, and ... Primary Troubleshooting Flowchart 1-9 System Messages 1-10 System Message Text 1-10 Syslog Server Implementation 1-10 Implementing Syslog with Fabric Manager 1-11 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x iii
Troubleshooting Guide
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... Guidelines for Reboots 2-4 Disruptive Module Upgrades 2-4 Troubleshooting a Nondisruptive Upgrade on a Fabric Switch 2-4 Troubleshooting Fabric Manager Installations 2-5 Verifying Cisco SAN-OS Software Installations 2-6 Troubleshooting Cisco SAN-OS Software Upgrades and Downgrades 2-7 Software Installation Reports an Incompatibility 2-7 Diagnosing Compatibility Issues 2-7 Software Installation Ends with Error 2-9... States 2-25 Switch or Process Resets 2-26 Recoverable System Restarts 2-27 Unrecoverable System Restarts 2-31 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x iv OL-9285-05
... Guidelines for Reboots 2-4 Disruptive Module Upgrades 2-4 Troubleshooting a Nondisruptive Upgrade on a Fabric Switch 2-4 Troubleshooting Fabric Manager Installations 2-5 Verifying Cisco SAN-OS Software Installations 2-6 Troubleshooting Cisco SAN-OS Software Upgrades and Downgrades 2-7 Software Installation Reports an Incompatibility 2-7 Diagnosing Compatibility Issues 2-7 Software Installation Ends with Error 2-9... States 2-25 Switch or Process Resets 2-26 Recoverable System Restarts 2-27 Unrecoverable System Restarts 2-31 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x iv OL-9285-05
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Fan LED is Red 4-6 Troubleshooting the Power Supplies 4-7 Troubleshooting Fan Issues 4-8 Fan Is Not Spinning 4-8 Fan Is Spinning; Contents Send documentation comments to mdsfeedback-doc@cisco.com Recovering the Administrator Password 2-32 Miscellaneous Software Image Issues 2-32 All Ports Down Because of System Health Failure 2-33 Switch Reboots after FCIP Reload 2-... is On 4-6 Power Supply Fan Ok LED is Red 4-8 Troubleshooting a Fan Failure Using Device Manager 4-9 Troubleshooting a Fan Failure Using the CLI 4-10 OL-9285-05 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x v
Fan LED is Red 4-6 Troubleshooting the Power Supplies 4-7 Troubleshooting Fan Issues 4-8 Fan Is Not Spinning 4-8 Fan Is Spinning; Contents Send documentation comments to mdsfeedback-doc@cisco.com Recovering the Administrator Password 2-32 Miscellaneous Software Image Issues 2-32 All Ports Down Because of System Health Failure 2-33 Switch Reboots after FCIP Reload 2-... is On 4-6 Power Supply Fan Ok LED is Red 4-8 Troubleshooting a Fan Failure Using Device Manager 4-9 Troubleshooting a Fan Failure Using the CLI 4-10 OL-9285-05 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x v
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Contents Send documentation comments to mdsfeedback-doc@cisco.com Temperature Threshold Violations 4-11 Troubleshooting Clock Module Issues 4-12 Troubleshooting Other Hardware Issues 4-13 Troubleshooting Supervisor Issues 4-14 Active Supervisor Reboots 4-15 Standby Supervisor ... Module Using the CLI 4-37 Module Resets 4-38 5 C H A P T E R Troubleshooting Mixed Generation Hardware 5-1 Overview 5-1 Port Groups 5-2 Port Speed Mode 5-3 Dynamic Bandwidth Management 5-3 Out-of-Service Interfaces 5-4 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x vi OL-9285-05
Contents Send documentation comments to mdsfeedback-doc@cisco.com Temperature Threshold Violations 4-11 Troubleshooting Clock Module Issues 4-12 Troubleshooting Other Hardware Issues 4-13 Troubleshooting Supervisor Issues 4-14 Active Supervisor Reboots 4-15 Standby Supervisor ... Module Using the CLI 4-37 Module Resets 4-38 5 C H A P T E R Troubleshooting Mixed Generation Hardware 5-1 Overview 5-1 Port Groups 5-2 Port Speed Mode 5-3 Dynamic Bandwidth Management 5-3 Out-of-Service Interfaces 5-4 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x vi OL-9285-05
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Contents Send documentation comments to mdsfeedback-doc@cisco.com Port Index Availability 5-4 Combining Modules and Supervisors 5-7 Initial Troubleshooting Checklist 5-7 Generation 1 and Generation 2 Issues 5-7 Module Does Not Come Online 5-8 Verifying Port ... Multiple Modules 6-8 Grace Period Alerts 6-9 Checking in the Fabric Manager Server License From Device Manager 6-10 License Listed as Missing 6-11 7 C H A P T E R Troubleshooting Cisco Fabric Services 7-1 Overview 7-1 Initial Troubleshooting Checklist 7-2 Verifying CFS Using Fabric Manager 7-3 Verifying CFS Using the CLI 7-3 OL-9285-05...
Contents Send documentation comments to mdsfeedback-doc@cisco.com Port Index Availability 5-4 Combining Modules and Supervisors 5-7 Initial Troubleshooting Checklist 5-7 Generation 1 and Generation 2 Issues 5-7 Module Does Not Come Online 5-8 Verifying Port ... Multiple Modules 6-8 Grace Period Alerts 6-9 Checking in the Fabric Manager Server License From Device Manager 6-10 License Listed as Missing 6-11 7 C H A P T E R Troubleshooting Cisco Fabric Services 7-1 Overview 7-1 Initial Troubleshooting Checklist 7-2 Verifying CFS Using Fabric Manager 7-3 Verifying CFS Using the CLI 7-3 OL-9285-05...
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Contents Send documentation comments to mdsfeedback-doc@cisco.com Merge Failure Troubleshooting 7-5 Recovering from a Merge Failure with Fabric Manager 7-6 Recovering from a Merge Failure with the CLI 7-6 Lock Failure Troubleshooting 7-7 Resolving Lock Failure Issues ... State 8-13 Troubleshooting Port Problems 8-15 Port Remains in Initializing State 8-16 Troubleshooting Port Registration Issues Using the CLI 8-17 Unexpected Link Flapping Occurs 8-21 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x viii OL-9285-05
Contents Send documentation comments to mdsfeedback-doc@cisco.com Merge Failure Troubleshooting 7-5 Recovering from a Merge Failure with Fabric Manager 7-6 Recovering from a Merge Failure with the CLI 7-6 Lock Failure Troubleshooting 7-7 Resolving Lock Failure Issues ... State 8-13 Troubleshooting Port Problems 8-15 Port Remains in Initializing State 8-16 Troubleshooting Port Registration Issues Using the CLI 8-17 Unexpected Link Flapping Occurs 8-21 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x viii OL-9285-05
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Contents Send documentation comments to mdsfeedback-doc@cisco.com Link Initialization Flow 8-23 Viewing Port Counters 8-25 Port Bounces Between Initializing and Offline States 8-26 Troubleshooting ELP Issues Using the CLI 8-27 E Port ...-3 Cannot Configure a PortChannel 10-3 Newly Added Interface Does Not Come Online In a PortChannel 10-4 Configuring Port Channel Modes Using Fabric Manager 10-4 Trunking Issues 10-4 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x ix
Contents Send documentation comments to mdsfeedback-doc@cisco.com Link Initialization Flow 8-23 Viewing Port Counters 8-25 Port Bounces Between Initializing and Offline States 8-26 Troubleshooting ELP Issues Using the CLI 8-27 E Port ...-3 Cannot Configure a PortChannel 10-3 Newly Added Interface Does Not Come Online In a PortChannel 10-4 Configuring Port Channel Modes Using Fabric Manager 10-4 Trunking Issues 10-4 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x ix
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Contents Send documentation comments to mdsfeedback-doc@cisco.com Cannot Configure Trunking 10-5 VSAN Traffic Does Not Traverse Trunk 10-5 11 C H A P T E R Troubleshooting VSANs, Domains, and FSPF 11-1 Overview 11-1 Initial Troubleshooting Checklist 11-1 ...-17 Switch Cannot See Other Switches in a VSAN 11-18 FC Domain ID Overlap 11-18 Assigning a New Domain ID Using Fabric Manager 11-19 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x x OL-9285-05
Contents Send documentation comments to mdsfeedback-doc@cisco.com Cannot Configure Trunking 10-5 VSAN Traffic Does Not Traverse Trunk 10-5 11 C H A P T E R Troubleshooting VSANs, Domains, and FSPF 11-1 Overview 11-1 Initial Troubleshooting Checklist 11-1 ...-17 Switch Cannot See Other Switches in a VSAN 11-18 FC Domain ID Overlap 11-18 Assigning a New Domain ID Using Fabric Manager 11-19 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x x OL-9285-05
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Contents Send documentation comments to mdsfeedback-doc@cisco.com Assigning a New Domain ID Using the CLI 11-19 Using Fabric Reconfiguration for Domain ID Assignments 11-20 CFS Distribution of Domain ID List ... 13-1 Configuration Guidelines 13-1 Transit VSANs 13-2 Border Switches 13-2 Limitations and Restrictions 13-2 Initial Troubleshooting Checklist 13-3 Verifying IVR Configuration Using Fabric Manager 13-3 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x xi
Contents Send documentation comments to mdsfeedback-doc@cisco.com Assigning a New Domain ID Using the CLI 11-19 Using Fabric Reconfiguration for Domain ID Assignments 11-20 CFS Distribution of Domain ID List ... 13-1 Configuration Guidelines 13-1 Transit VSANs 13-2 Border Switches 13-2 Limitations and Restrictions 13-2 Initial Troubleshooting Checklist 13-3 Verifying IVR Configuration Using Fabric Manager 13-3 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x xi
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... Verifying IVR Configuration Using the CLI 13-4 IVR Enhancements by Cisco SAN-OS Release 13-5 IVR Issues 13-6 IVR Licensing Issues 13-6 Cannot Enable IVR 13-7 IVR Network Address Translation Fails 13-8 IVR Zone Set Activation ... Default Zone Policy 14-12 Resolving Mismatched Default Zone Policies Using Fabric Manager 14-12 Resolving Mismatched Default Zone Policies Using the CLI 14-13 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x xii OL-9285-05
... Verifying IVR Configuration Using the CLI 13-4 IVR Enhancements by Cisco SAN-OS Release 13-5 IVR Issues 13-6 IVR Licensing Issues 13-6 Cannot Enable IVR 13-7 IVR Network Address Translation Fails 13-8 IVR Zone Set Activation ... Default Zone Policy 14-12 Resolving Mismatched Default Zone Policies Using Fabric Manager 14-12 Resolving Mismatched Default Zone Policies Using the CLI 14-13 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x xii OL-9285-05
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Contents Send documentation comments to mdsfeedback-doc@cisco.com Zone Merge Failure 14-13 Recovering from Link Isolation 14-15 Resolving a Link Isolation Because of a Failed Zone Merge Using Fabric Manager 14-15 ... C H A P T E R Troubleshooting FICON 16-1 FICON Overview 16-1 FICON Port Numbering 16-2 Default FICON Port Numbering Scheme 16-2 Reserved FICON Port Numbering Scheme 16-4 OL-9285-05 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x xiii
Contents Send documentation comments to mdsfeedback-doc@cisco.com Zone Merge Failure 14-13 Recovering from Link Isolation 14-15 Resolving a Link Isolation Because of a Failed Zone Merge Using Fabric Manager 14-15 ... C H A P T E R Troubleshooting FICON 16-1 FICON Overview 16-1 FICON Port Numbering 16-2 Default FICON Port Numbering Scheme 16-2 Reserved FICON Port Numbering Scheme 16-4 OL-9285-05 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x xiii
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Contents Send documentation comments to mdsfeedback-doc@cisco.com FICON Configuration Files 16-5 CUP In-Band Management 16-6 Fabric Binding 16-6 FICON Configuration Requirements 16-6 Initial Troubleshooting Checklist 16-7 Common Troubleshooting Tools in ...-9 Verifying RADIUS Server Groups Using the CLI 17-9 Verifying TACACS+ Server Groups Using Fabric Manager 17-9 Verifying TACACS+ Server Groups Using the CLI 17-10 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x xiv OL-9285-05
Contents Send documentation comments to mdsfeedback-doc@cisco.com FICON Configuration Files 16-5 CUP In-Band Management 16-6 Fabric Binding 16-6 FICON Configuration Requirements 16-6 Initial Troubleshooting Checklist 16-7 Common Troubleshooting Tools in ...-9 Verifying RADIUS Server Groups Using the CLI 17-9 Verifying TACACS+ Server Groups Using Fabric Manager 17-9 Verifying TACACS+ Server Groups Using the CLI 17-10 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x xiv OL-9285-05
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... User Is Not in Any Configured Role 17-10 User Cannot Access Certain Features 17-11 Troubleshooting RADIUS and TACACS+ With Cisco ACS 17-11 18 C H A P T E R Troubleshooting Users and Roles 18-1 Overview 18-1 User Accounts 18...Using the CLI 18-11 User Cannot Configure E Ports 18-11 Unexpected User Displayed in Logs 18-12 Troubleshooting Users and Roles with Cisco ACS 18-12 19 C H A P T E R Troubleshooting FC-SP, Port Security, and Fabric Binding 19-1 FC-SP ...FC-SP Issues 19-4 Switch or Host Blocked from Fabric 19-4 OL-9285-05 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x xv
... User Is Not in Any Configured Role 17-10 User Cannot Access Certain Features 17-11 Troubleshooting RADIUS and TACACS+ With Cisco ACS 17-11 18 C H A P T E R Troubleshooting Users and Roles 18-1 Overview 18-1 User Accounts 18...Using the CLI 18-11 User Cannot Configure E Ports 18-11 Unexpected User Displayed in Logs 18-12 Troubleshooting Users and Roles with Cisco ACS 18-12 19 C H A P T E R Troubleshooting FC-SP, Port Security, and Fabric Binding 19-1 FC-SP ...FC-SP Issues 19-4 Switch or Host Blocked from Fabric 19-4 OL-9285-05 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x xv
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... the CLI 19-5 Verifying Local FC-SP Database Using Fabric Manager 19-5 Verifying Local FC-SP Database Using the CLI 19-6 Authentication Fails When Using Cisco ACS 19-7 Port Security Issues 19-7 Device Does Not Log into a Switch When AutoLearn Is Disabled 19-8 Device Does Not Log into a Switch When Autolearn... 20-1 iSCSI Restrictions 20-2 iSLB Restrictions 20-2 Initial Troubleshooting Checklist 20-3 Common Troubleshooting Tools in Fabric Manager 20-3 Common Troubleshooting Commands in the CLI 20-3 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x xvi OL-9285-05
... the CLI 19-5 Verifying Local FC-SP Database Using Fabric Manager 19-5 Verifying Local FC-SP Database Using the CLI 19-6 Authentication Fails When Using Cisco ACS 19-7 Port Security Issues 19-7 Device Does Not Log into a Switch When AutoLearn Is Disabled 19-8 Device Does Not Log into a Switch When Autolearn... 20-1 iSCSI Restrictions 20-2 iSLB Restrictions 20-2 Initial Troubleshooting Checklist 20-3 Common Troubleshooting Tools in Fabric Manager 20-3 Common Troubleshooting Commands in the CLI 20-3 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x xvi OL-9285-05
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Contents Send documentation comments to mdsfeedback-doc@cisco.com IP Issues 20-5 Verifying Basic Connectivity 20-5 Verifying Basic Connectivity Using Device Manager 20-5 Verifying Basic Connectivity Using the CLI 20-5 Verification of Switch ... Special Frame Tunnel Creation and Monitoring 20-30 Configuring and Displaying an FCIP Tunnel with Special Frame Using the CLI 20-31 OL-9285-05 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x xvii
Contents Send documentation comments to mdsfeedback-doc@cisco.com IP Issues 20-5 Verifying Basic Connectivity 20-5 Verifying Basic Connectivity Using Device Manager 20-5 Verifying Basic Connectivity Using the CLI 20-5 Verification of Switch ... Special Frame Tunnel Creation and Monitoring 20-30 Configuring and Displaying an FCIP Tunnel with Special Frame Using the CLI 20-31 OL-9285-05 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x xvii
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Large Iscsi Config Present..." 20-61 xviii Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x OL-9285-05 Contents Send documentation comments to mdsfeedback-doc@cisco.com Special Frame Misconfiguration Example 20-33 Troubleshooting FCIP Link Flaps 20-34 Troubleshooting FCIP ISL Link Failures 20-34 Troubleshooting FCIP and Compression 20-...
Large Iscsi Config Present..." 20-61 xviii Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x OL-9285-05 Contents Send documentation comments to mdsfeedback-doc@cisco.com Special Frame Misconfiguration Example 20-33 Troubleshooting FCIP Link Flaps 20-34 Troubleshooting FCIP ISL Link Failures 20-34 Troubleshooting FCIP and Compression 20-...
Troubleshooting Guide
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Contents Send documentation comments to mdsfeedback-doc@cisco.com iSLB Commit Timeout 20-61 Session Down-"pWWN in Use At Remote Switch" 20-62 Redirected Session Does Not Come Up 20-62 iSLB ...-4 Common Troubleshooting Tools in Fabric Manager 22-4 Common Troubleshooting Commands in the CLI 22-5 IPsec Issues 22-5 Verifying IKE Configuration Compatibility 22-6 OL-9285-05 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x xix
Contents Send documentation comments to mdsfeedback-doc@cisco.com iSLB Commit Timeout 20-61 Session Down-"pWWN in Use At Remote Switch" 20-62 Redirected Session Does Not Come Up 20-62 iSLB ...-4 Common Troubleshooting Tools in Fabric Manager 22-4 Common Troubleshooting Commands in the CLI 22-5 IPsec Issues 22-5 Verifying IKE Configuration Compatibility 22-6 OL-9285-05 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x xix
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Contents Send documentation comments to mdsfeedback-doc@cisco.com Verifying IPsec Configuration Compatibility Using Fabric Manager 22-6 Verifying IPsec Configuration Compatibility Using the CLI 22-7 Verifying Security Policy Databases Compatibility 22-8 Verifying Interface ...-2 PKI Enrollment Support 24-2 Maximum Limits 24-3 Initial Troubleshooting Checklist 24-3 Common Troubleshooting Tools in Fabric Manager 24-3 Common Troubleshooting Commands in the CLI 24-4 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x xx OL-9285-05
Contents Send documentation comments to mdsfeedback-doc@cisco.com Verifying IPsec Configuration Compatibility Using Fabric Manager 22-6 Verifying IPsec Configuration Compatibility Using the CLI 22-7 Verifying Security Policy Databases Compatibility 22-8 Verifying Interface ...-2 PKI Enrollment Support 24-2 Maximum Limits 24-3 Initial Troubleshooting Checklist 24-3 Common Troubleshooting Tools in Fabric Manager 24-3 Common Troubleshooting Commands in the CLI 24-4 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x xx OL-9285-05