Phone Guide
Page 7
... 54 Directory Dialing 56 Using Corporate Directory on Your Phone 56 Using Personal Directory on Your Phone 57 Accessing Voice Messages 60 Using the User Options Web Pages 61 Accessing Your User Options Web Pages 61 Configuring Features and Services on the Web 62 Using Personal... the Web 65 Setting Up Phone Services on the Web 66 Controlling User Settings on the Web 67 Controlling Line Settings on the Web 68 Setting Up Phones and Access Lists for Mobile Connect 70 Using Cisco WebDialer 72 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and...
... 54 Directory Dialing 56 Using Corporate Directory on Your Phone 56 Using Personal Directory on Your Phone 57 Accessing Voice Messages 60 Using the User Options Web Pages 61 Accessing Your User Options Web Pages 61 Configuring Features and Services on the Web 62 Using Personal... the Web 65 Setting Up Phone Services on the Web 66 Controlling User Settings on the Web 67 Controlling Line Settings on the Web 68 Setting Up Phones and Access Lists for Mobile Connect 70 Using Cisco WebDialer 72 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and...
Phone Guide
Page 8
Understanding Additional Configuration Options 74 Troubleshooting Your Phone 76 General Troubleshooting 76 Viewing Phone Administration Data 77 Using the Quality Reporting Tool 77 Cisco One-Year Limited Hardware Warranty Terms 78 Index 79 vi OL-19613-01
Understanding Additional Configuration Options 74 Troubleshooting Your Phone 76 General Troubleshooting 76 Viewing Phone Administration Data 77 Using the Quality Reporting Tool 77 Cisco One-Year Limited Hardware Warranty Terms 78 Index 79 vi OL-19613-01
Phone Guide
Page 15
Understanding Buttons and Hardware You can provide enhanced productivity features that displays information on configuration, your phone supports: • Access to network data, XML applications, and web-based services. • Online customizing of Your Phone The Cisco Unified IP Phone 7962G and 7942G are full-feature telephones that provide voice communication over the same data network that your personal...
Understanding Buttons and Hardware You can provide enhanced productivity features that displays information on configuration, your phone supports: • Access to network data, XML applications, and web-based services. • Online customizing of Your Phone The Cisco Unified IP Phone 7962G and 7942G are full-feature telephones that provide voice communication over the same data network that your personal...
Phone Guide
Page 17
...configuration, programmable buttons provide access to: • Phone lines and intercom lines (line buttons) and intercom lines • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) • Web-based services (for example, a Personal Address Book button) • Call features (for Cisco Unified...3 4 5 6 Phone screen Footstand button Messages button Directories button Help button Shows phone features. Understanding Phone Screen Features, page 12 Allows you to access call on Your Phone, page 13 Cisco Unified IP Phone 7962G and 7942G Phone Guide for example,...
...configuration, programmable buttons provide access to: • Phone lines and intercom lines (line buttons) and intercom lines • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) • Web-based services (for example, a Personal Address Book button) • Call features (for Cisco Unified...3 4 5 6 Phone screen Footstand button Messages button Directories button Help button Shows phone features. Understanding Phone Screen Features, page 12 Allows you to access call on Your Phone, page 13 Cisco Unified IP Phone 7962G and 7942G Phone Guide for example,...
Phone Guide
Page 18
... to scroll through menus and highlight items. When the phone is on , the button is on configuration. Toggles the speakerphone on or off . For more information, see how many lines as you to control phone screen contrast and ring sounds. When the headset is on...look at any time; Indicates an incoming call can support multiple calls. When the speakerphone is lit. The Cisco Unified IP Phone 7962G supports one to six lines and the Cisco Unified IP Phone 7942G supports one call or new voice message. other calls are automatically placed on -hook). You have directory numbers...
... to scroll through menus and highlight items. When the phone is on , the button is on configuration. Toggles the speakerphone on or off . For more information, see how many lines as you to control phone screen contrast and ring sounds. When the headset is on...look at any time; Indicates an incoming call can support multiple calls. When the speakerphone is lit. The Cisco Unified IP Phone 7962G supports one to six lines and the Cisco Unified IP Phone 7942G supports one call or new voice message. other calls are automatically placed on -hook). You have directory numbers...
Phone Guide
Page 20
... view). See Understanding Feature Buttons and Menus, page 13. 2 3 4 5 6 7 Cleaning the Phone Screen Use only a soft, dry cloth to wipe the phone screen. Indicates call state for your main phone screen might look like with active calls and several feature tabs are configured. Each indicates an open feature menu. Softkey labels Status line Call...
... view). See Understanding Feature Buttons and Menus, page 13. 2 3 4 5 6 7 Cleaning the Phone Screen Use only a soft, dry cloth to wipe the phone screen. Indicates call state for your main phone screen might look like with active calls and several feature tabs are configured. Each indicates an open feature menu. Softkey labels Status line Call...
Phone Guide
Page 22
... You can access many features either by using softkeys and line buttons to you or might work differently on your phone system configuration, features included in this Phone Guide might not be available to access features: Feature Call Back Call Forward Call Park Call PickUp Conference Conference List... Participant Transfer Video or or Malicious Call ID 14 OL-19613-01 Here are some features but your phone. Understanding Feature Availability Depending on your system administrator controls most of them. You can configure some details about feature operation or availability.
... You can access many features either by using softkeys and line buttons to you or might work differently on your phone system configuration, features included in this Phone Guide might not be available to access features: Feature Call Back Call Forward Call Park Call PickUp Conference Conference List... Participant Transfer Video or or Malicious Call ID 14 OL-19613-01 Here are some features but your phone. Understanding Feature Availability Depending on your system administrator controls most of them. You can configure some details about feature operation or availability.
Phone Guide
Page 23
... Protocol on the protocol. or you can choose Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) An Overview of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Phone features can be configured to work with one of Your Phone Understanding SIP vs. Your system administrator determines this...
... Protocol on the protocol. or you can choose Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) An Overview of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Phone features can be configured to work with one of Your Phone Understanding SIP vs. Your system administrator determines this...
Phone Guide
Page 27
... Dial line button. 2. Access the contact and select the number. Cisco Unified IP Phone 7962G and 7942G Phone Guide for more information. Basic Call Handling If you want to...Place a call using your PAB Note Before using this option, your system administrator for more information, see...Configuring Fast Dials on the Web, page 63 Using Your Personal...
... Dial line button. 2. Access the contact and select the number. Cisco Unified IP Phone 7962G and 7942G Phone Guide for more information. Basic Call Handling If you want to...Place a call using your PAB Note Before using this option, your system administrator for more information, see...Configuring Fast Dials on the Web, page 63 Using Your Personal...
Phone Guide
Page 34
...• The call is transferred to your voice message system or the voice message system of call and your phone configuration, you receive, according to re-display the menu. Tip If your phone displays a menu that you can also use iDivert to send an active, ringing, or on -hold call to...the call was sent to you directly (not transferred or forwarded to you), or if your selection, you to choose from your system administrator to configure a longer timeout value. Depending on the type of the original called party's voice message system. Sending a Call to a Voice Message System You...
...• The call is transferred to your voice message system or the voice message system of call and your phone configuration, you receive, according to re-display the menu. Tip If your phone displays a menu that you can also use iDivert to send an active, ringing, or on -hold call to...the call was sent to you directly (not transferred or forwarded to you), or if your selection, you to choose from your system administrator to configure a longer timeout value. Depending on the type of the original called party's voice message system. Sending a Call to a Voice Message System You...
Phone Guide
Page 36
...). Tips • When DND is active, DND blocking is turned off only the ringer). - Log in to use the "Alert" setting configured by your phone, calls are enabled, only intercom calls will be forwarded and the caller will be auto-answered. That is, calls will not hear a busy...Precedence and Preemption (MLPP), park reversion and hold reversion all audible and visual notifications) or Ringer Off (to appear on your system administrator configured DND settings to turn off . When DND and Call Forward All are both DND and auto-answer are forwarded and the caller does ...
...). Tips • When DND is active, DND blocking is turned off only the ringer). - Log in to use the "Alert" setting configured by your phone, calls are enabled, only intercom calls will be forwarded and the caller will be auto-answered. That is, calls will not hear a busy...Precedence and Preemption (MLPP), park reversion and hold reversion all audible and visual notifications) or Ringer Off (to appear on your system administrator configured DND settings to turn off . When DND and Call Forward All are both DND and auto-answer are forwarded and the caller does ...
Phone Guide
Page 41
Note . Enter the intercom target number or press a speed-dial number for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) After you log into your desk phone every day using your Extension Mobility profile, make sure that your system administrator configures your target. Cisco Unified IP Phone 7962G and 7942G Phone Guide for your Extension Mobility profile to the caller by pressing...
Note . Enter the intercom target number or press a speed-dial number for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) After you log into your desk phone every day using your Extension Mobility profile, make sure that your system administrator configures your target. Cisco Unified IP Phone 7962G and 7942G Phone Guide for your Extension Mobility profile to the caller by pressing...
Phone Guide
Page 42
...Set up speed-dial buttons. See Using Personal Directory on Your Phone, page 57. • Alternately, your system administrator can configure speed-dial features for your phone depending on your call , press Note (a speed-dial button). If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you...To place a call -handling needs and work environment. See Setting Up Speed Dials on the Web, page 65. 2. Depending on configuration, your phone can see if the speed-dial number is busy before dialing. Speed Dialing Speed dialing allows you want to Determine a Line State,...
...Set up speed-dial buttons. See Using Personal Directory on Your Phone, page 57. • Alternately, your system administrator can configure speed-dial features for your phone depending on your call , press Note (a speed-dial button). If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you...To place a call -handling needs and work environment. See Setting Up Speed Dials on the Web, page 65. 2. Depending on configuration, your phone can see if the speed-dial number is busy before dialing. Speed Dialing Speed dialing allows you want to Determine a Line State,...
Phone Guide
Page 44
... group or in your call pickup group Then...1. Enter the line number with the call that has been ringing for • Depending on how your phone is ringing on a particular extension (line number) Tips • If multiple calls are now connected to the call . 1. If the call rings, press Answer to... a Line State, page 42. 36 OL-19613-01 Answer a call . 3. for the longest time). • If you are now connected to the call that is configured, you might have to go off-hook to pick up . If the call rings, press Answer to connect to the call on that is ringing...
... group or in your call pickup group Then...1. Enter the line number with the call that has been ringing for • Depending on how your phone is ringing on a particular extension (line number) Tips • If multiple calls are now connected to the call . 1. If the call rings, press Answer to... a Line State, page 42. 36 OL-19613-01 Answer a call . 3. for the longest time). • If you are now connected to the call that is configured, you might have to go off-hook to pick up . If the call rings, press Answer to connect to the call on that is ringing...
Phone Guide
Page 47
See Preventing Others from barging your line to view call duration. (See the Privacy section for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Cisco Unified IP Phone 7962G and 7942G Phone Guide for exceptions.) When call information is on the line). • Multi-touch barge allows you to calls...call on the shared line. See Understanding Shared Lines, page 38.) Understanding Barge Features cBarge and Barge Depending on how your phone is configured, you can use barge features (cBarge or Barge) to add yourself to add new participants. Single-button and Multi-touch ...
See Preventing Others from barging your line to view call duration. (See the Privacy section for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Cisco Unified IP Phone 7962G and 7942G Phone Guide for exceptions.) When call information is on the line). • Multi-touch barge allows you to calls...call on the shared line. See Understanding Shared Lines, page 38.) Understanding Barge Features cBarge and Barge Depending on how your phone is configured, you can use barge features (cBarge or Barge) to add yourself to add new participants. Single-button and Multi-touch ...
Phone Guide
Page 48
......See if the shared line is put on hold, transferred, or turned into a conference call on a shared line. With cBarge, other phones that share the line. • If a phone that is using Barge if the call is in use Add yourself to a call on a shared line Then...Look for the shared....) next to display conference details. • When you leave a call that you have joined using the shared line has Privacy disabled and it is configured with Private Line Automated Ringdown (PLAR), the barge and cBarge features will still be available. • You will not appear on the other parties hear...
......See if the shared line is put on hold, transferred, or turned into a conference call on a shared line. With cBarge, other phones that share the line. • If a phone that is using Barge if the call is in use Add yourself to a call on a shared line Then...Look for the shared....) next to display conference details. • When you leave a call that you have joined using the shared line has Privacy disabled and it is configured with Private Line Automated Ringdown (PLAR), the barge and cBarge features will still be available. • You will not appear on the other parties hear...
Phone Guide
Page 50
... monitored line (BLF Pickup only). • BLF Pickup answers the oldest ringing call rings on your phone. Otherwise, the call first (if the line that you are configured for your phone for this line. Your system administrator determines which BLF features are monitoring has more than one of... a phone line that you are monitoring. Line is idle. + BLF indicator unavailable for you to ...See the ...
... monitored line (BLF Pickup only). • BLF Pickup answers the oldest ringing call rings on your phone. Otherwise, the call first (if the line that you are configured for your phone for this line. Your system administrator determines which BLF features are monitoring has more than one of... a phone line that you are monitoring. Line is idle. + BLF indicator unavailable for you to ...See the ...
Phone Guide
Page 51
.... Cisco Unified IP Phone 7962G and 7942G Phone Guide for a security tone at the beginning of the call is receiving and transmitting encrypted audio (your phone might support making and receiving secure calls. Some features, such as an encrypted call or conference Verify that the call . When encrypted calling is configured on how your system administrator has configured your phone...
.... Cisco Unified IP Phone 7962G and 7942G Phone Guide for a security tone at the beginning of the call is receiving and transmitting encrypted audio (your phone might support making and receiving secure calls. Some features, such as an encrypted call or conference Verify that the call . When encrypted calling is configured on how your system administrator has configured your phone...
Phone Guide
Page 54
... make to your EM profile from your own. If prompted, select a device profile. If you to temporarily configure a Cisco Unified IP Phone as your User Options web pages take effect immediately if you out after you want to...Configure Mobile Connect Then...Use the User Options web pages to set up remote destinations and create access...
... make to your EM profile from your own. If prompted, select a device profile. If you to temporarily configure a Cisco Unified IP Phone as your User Options web pages take effect immediately if you out after you want to...Configure Mobile Connect Then...Use the User Options web pages to set up remote destinations and create access...
Phone Guide
Page 55
... 1 and then the remote destination you are calling and your PIN if any phone, dial your mobile phone See Placing a Call-Additional Options, page 17. 1. Press Mobility to change the status. 3. Cisco Unified IP Phone 7962G and 7942G Phone Guide for all configured phones or just one : - Advanced Call Handling If you Connect to Mobile Voice Access Turn on Mobile...
... 1 and then the remote destination you are calling and your PIN if any phone, dial your mobile phone See Placing a Call-Additional Options, page 17. 1. Press Mobility to change the status. 3. Cisco Unified IP Phone 7962G and 7942G Phone Guide for all configured phones or just one : - Advanced Call Handling If you Connect to Mobile Voice Access Turn on Mobile...