Phone Guide
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Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Phone Guide
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.... Press EditDial, >. Place an intercom call Press intercom button, enter a number if necessary, and speak after dialing a number. Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Close ConfList Confrn Delete Details Open the Details record for a (SCCP only) multiparty call in the Missed...
.... Press EditDial, >. Place an intercom call Press intercom button, enter a number if necessary, and speak after dialing a number. Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Close ConfList Confrn Delete Details Open the Details record for a (SCCP only) multiparty call in the Missed...
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...in a call log is ringing on another line Send or redirect a call to a voice messaging system Join together existing calls to edit (SIP only) Option selected Feature enabled Button Icons Messages Services Help Directories Settings Volume Speaker Mute Headset VidMode Choose a video display mode (SCCP only... PickUp QRT Redial Remove Resume RmLstC Save Search Select Transfer Update Answer a call that is ringing in another group or on another phone in your group Submit call problems to the system administrator Redial the most recently dialed number Remove a conference participant Resume a call...
...in a call log is ringing on another line Send or redirect a call to a voice messaging system Join together existing calls to edit (SIP only) Option selected Feature enabled Button Icons Messages Services Help Directories Settings Volume Speaker Mute Headset VidMode Choose a video display mode (SCCP only... PickUp QRT Redial Remove Resume RmLstC Save Search Select Transfer Update Answer a call that is ringing in another group or on another phone in your group Submit call problems to the system administrator Redial the most recently dialed number Remove a conference participant Resume a call...
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... the Help System on Your Phone 13 Understanding Feature Availability 14 Understanding SIP vs. SCCP 15 Basic Call Handling 16 Placing a Call-Basic Options 16 Placing a Call-Additional Options 17 Answering a Call 20 Ending a Call 21 Using Hold and Resume 22 Using Mute 23 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and...
... the Help System on Your Phone 13 Understanding Feature Availability 14 Understanding SIP vs. SCCP 15 Basic Call Handling 16 Placing a Call-Basic Options 16 Placing a Call-Additional Options 17 Answering a Call 20 Ending a Call 21 Using Hold and Resume 22 Using Mute 23 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and...
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... Using a Headset 49 Using a Speakerphone 50 Using AutoAnswer with a Headset or Speakerphone 51 Changing Phone Settings 52 Customizing Rings and Message Indicators 52 Customizing the Phone Screen 53 Using Call Logs and Directories 54 Using Call Logs 54 Directory Dialing 56 Using Corporate ... Up Phone Services on the Web 66 Controlling User Settings on the Web 67 Controlling Line Settings on the Web 68 Setting Up Phones and Access Lists for Mobile Connect 70 Using Cisco WebDialer 72 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
... Using a Headset 49 Using a Speakerphone 50 Using AutoAnswer with a Headset or Speakerphone 51 Changing Phone Settings 52 Customizing Rings and Message Indicators 52 Customizing the Phone Screen 53 Using Call Logs and Directories 54 Using Call Logs 54 Directory Dialing 56 Using Corporate ... Up Phone Services on the Web 66 Controlling User Settings on the Web 67 Controlling Line Settings on the Web 68 Setting Up Phones and Access Lists for Mobile Connect 70 Using Cisco WebDialer 72 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
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... in the front of your phone's capabilities, or refer to the table below for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Explore your phone on your own Press Use your phone. If you want to...Review safety information Connect your phone Learn what the button lights mean... page 2. You can read it is installed Start with an overview of Your Phone, page 7. See Understanding Buttons and Hardware, page 7. See Connecting Your Phone, page 4. Cisco Unified IP Phone 7962G and 7942G Phone Guide for pointers to your voice messages See softkey and icon definitions Then...on the...
... in the front of your phone's capabilities, or refer to the table below for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Explore your phone on your own Press Use your phone. If you want to...Review safety information Connect your phone Learn what the button lights mean... page 2. You can read it is installed Start with an overview of Your Phone, page 7. See Understanding Buttons and Hardware, page 7. See Connecting Your Phone, page 4. Cisco Unified IP Phone 7962G and 7942G Phone Guide for pointers to your voice messages See softkey and icon definitions Then...on the...
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...the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (such as mobile phones or two-way radios, some audio noise may be found at this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7962G and 7942G Phone Guide for the external device. Caution Cisco Product... quality cables and connectors. Depending on the cables for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) In European Union countries, use only external headsets that you take one or more information about Cisco accessibility features at http://www.access.gpo.gov/bis/ear...
...the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (such as mobile phones or two-way radios, some audio noise may be found at this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7962G and 7942G Phone Guide for the external device. Caution Cisco Product... quality cables and connectors. Depending on the cables for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) In European Union countries, use only external headsets that you take one or more information about Cisco accessibility features at http://www.access.gpo.gov/bis/ear...
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... rotated tab. Cisco Unified IP Phone 7962G and 7942G Phone Guide for use a wireless headset in conjunction with the Cisco Unified IP Phones, Cisco does not certify or support products from the top of the cradle. Connecting Your Phone Adjusting the Footstand To change the angle of third-party headsets for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) 120521 Headset Support Although Cisco Systems performs limited...
... rotated tab. Cisco Unified IP Phone 7962G and 7942G Phone Guide for use a wireless headset in conjunction with the Cisco Unified IP Phones, Cisco does not certify or support products from the top of the cradle. Connecting Your Phone Adjusting the Footstand To change the angle of third-party headsets for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) 120521 Headset Support Although Cisco Systems performs limited...
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... calls, make conference calls, and so on. Cisco Unified IP Phone 7962G 2 16 1 3 4 5 6 7 8 9 15 14 13 12 11 10 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) 187005 In addition to basic call -handling capabilities. An Overview of Your Phone An Overview of phone features and services from your Cisco Unified CM User Options web pages. • A comprehensive...
... calls, make conference calls, and so on. Cisco Unified IP Phone 7962G 2 16 1 3 4 5 6 7 8 9 15 14 13 12 11 10 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) 187005 In addition to basic call -handling capabilities. An Overview of Your Phone An Overview of phone features and services from your Cisco Unified CM User Options web pages. • A comprehensive...
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... by service). Accessing Voice Messages, page 60 Using Call Logs, page 54 Accessing the Help System on Your Phone, page 13 Cisco Unified IP Phone 7962G and 7942G Phone Guide for example, a Privacy, Hold, or Transfer button) Buttons illuminate to indicate status: Green, steady-Active...Phone lines and intercom lines (line buttons) and intercom lines • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) • Web-based services (for example, a Personal Address Book button) • Call features (for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP...
... by service). Accessing Voice Messages, page 60 Using Call Logs, page 54 Accessing the Help System on Your Phone, page 13 Cisco Unified IP Phone 7962G and 7942G Phone Guide for example, a Privacy, Hold, or Transfer button) Buttons illuminate to indicate status: Green, steady-Active...Phone lines and intercom lines (line buttons) and intercom lines • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) • Web-based services (for example, a Personal Address Book button) • Call features (for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP...
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..., for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) A holding call is sending or receiving one of Your Phone Understanding Line and Call Icons Your phone displays icons to your lines. The intercom line is reverting to help you determine the call on hold . Cisco Unified IP Phone 7962G and 7942G Phone Guide for... Calls, page 32. See Placing or Receiving Intercom Calls, page 32. See Using Hold and Resume, page 22 Another phone that shares your line has a connected call activity on hold Remote-in-use Reverting call Authenticated call Encrypted call is in...
..., for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) A holding call is sending or receiving one of Your Phone Understanding Line and Call Icons Your phone displays icons to your lines. The intercom line is reverting to help you determine the call on hold . Cisco Unified IP Phone 7962G and 7942G Phone Guide for... Calls, page 32. See Placing or Receiving Intercom Calls, page 32. See Using Hold and Resume, page 22 Another phone that shares your line has a connected call activity on hold Remote-in-use Reverting call Authenticated call Encrypted call is in...
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... level in a feature menu Switch among open . Cisco Unified IP Phone 7962G and 7942G Phone Guide for calling features • Help-Tips on your phone • How do I...?-Procedures for common phone tasks • Calling Features-Descriptions and procedures for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Main menu topics include: • About Your Cisco Unified IP Phone-Details about a menu item Get help system...
... level in a feature menu Switch among open . Cisco Unified IP Phone 7962G and 7942G Phone Guide for calling features • Help-Tips on your phone • How do I...?-Procedures for common phone tasks • Calling Features-Descriptions and procedures for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Main menu topics include: • About Your Cisco Unified IP Phone-Details about a menu item Get help system...
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... be configured to work with one of Your Phone Understanding SIP vs. or you can choose Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) To learn which features are protocol-specific. Your system administrator determines this configuration. An Overview of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol...
... be configured to work with one of Your Phone Understanding SIP vs. or you can choose Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) To learn which features are protocol-specific. Your system administrator determines this configuration. An Overview of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol...
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...Speed dial a number Then... page 22 2. Choose > Corporate Directory (exact name can place calls using Cisco WebDialer Use CallBack to that line Cisco Unified IP Phone 7962G and 7942G Phone Guide for Busy Lamp Field indicators. Open a web browser and go off-hook. Click the number that... 2. Press CallBack while listening to Determine a Line State, page 42 See if a line associated with a Look for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) See your system administrator for the new line. Hang up for more information, see... 1. speed-dial, call record,...
...Speed dial a number Then... page 22 2. Choose > Corporate Directory (exact name can place calls using Cisco WebDialer Use CallBack to that line Cisco Unified IP Phone 7962G and 7942G Phone Guide for Busy Lamp Field indicators. Open a web browser and go off-hook. Click the number that... 2. Press CallBack while listening to Determine a Line State, page 42 See if a line associated with a Look for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) See your system administrator for the new line. Hang up for more information, see... 1. speed-dial, call record,...
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... button. 2. Contact your system administrator for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Scroll to or press the index number to find and select an entry. Configuring Fast Dials on the Web, page 63 Using Your Personal Address Book on the Web, page 62 1. Cisco Unified IP Phone 7962G and 7942G Phone Guide for more information. Press the PAB...
... button. 2. Contact your system administrator for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Scroll to or press the index number to find and select an entry. Configuring Fast Dials on the Web, page 63 Using Your Personal Address Book on the Web, page 62 1. Cisco Unified IP Phone 7962G and 7942G Phone Guide for more information. Press the PAB...
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... answer the call on your desktop phone, the remote destinations stop ringing, are using a wired headset Then...Return the handset to its cradle. Ask your system administrator for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) If you want to the wireless...phone or other remote destination Then...Hang up Mobile Connect and answer your phone. Set up the current call from hold first. If you want to...Hang up while using the handset Hang up while using a wireless headset, refer to keep headset mode activate, press EndCall. Cisco Unified IP Phone 7962G and 7942G Phone...
... answer the call on your desktop phone, the remote destinations stop ringing, are using a wired headset Then...Return the handset to its cradle. Ask your system administrator for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) If you want to the wireless...phone or other remote destination Then...Hang up Mobile Connect and answer your phone. Set up the current call from hold first. If you want to...Hang up while using the handset Hang up while using a wireless headset, refer to keep headset mode activate, press EndCall. Cisco Unified IP Phone 7962G and 7942G Phone...
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...between multiple calls on one line Switch between connected calls on hold and the selected call is resumed. Press for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Any active call Then...1. Basic Call Handling • The duration between Hold Reversion alerts is not automatically highlighted, ...call is resumed. Any active call but they cannot hear you want to is determined by your system administrator. Cisco Unified IP Phone 7962G and 7942G Phone Guide for the line that you want to switch to is placed on different lines Switch from a connected call to .
...between multiple calls on one line Switch between connected calls on hold and the selected call is resumed. Press for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Any active call Then...1. Basic Call Handling • The duration between Hold Reversion alerts is not automatically highlighted, ...call is resumed. Any active call but they cannot hear you want to is determined by your system administrator. Cisco Unified IP Phone 7962G and 7942G Phone Guide for the line that you want to switch to is placed on different lines Switch from a connected call to .
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... before transferring it. Talk to cancel. Press Transfer again to complete the transfer or EndCall to answer. 4. Note If your phone has on-hook transfer enabled, complete the call by hanging up . Press Select. 3. Basic Call Handling Transferring Calls Transfer redirects...the transfer by hanging up without talking to a voice message system Press iDivert. Note If your phone, hanging up . Repeat this process for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Cisco Unified IP Phone 7962G and 7942G Phone Guide for the second call , press Transfer. 2.
... before transferring it. Talk to cancel. Press Transfer again to complete the transfer or EndCall to answer. 4. Note If your phone has on-hook transfer enabled, complete the call by hanging up . Press Select. 3. Basic Call Handling Transferring Calls Transfer redirects...the transfer by hanging up without talking to a voice message system Press iDivert. Note If your phone, hanging up . Repeat this process for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Cisco Unified IP Phone 7962G and 7942G Phone Guide for the second call , press Transfer. 2.
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...Do Not Disturb (DND) feature to turn off only the ringer on the phone if the target number that allows the person receiving your settings in a call forwarding chain. Cisco Unified IP Phone 7962G and 7942G Phone Guide for any line other than the primary line, your User Options web... The call forward icon above your primary phone number: • The call forwarding target number in to your phone does not provide you with any confirmation that Call Forward All is enabled for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Your system administrator enables DND for your ...
...Do Not Disturb (DND) feature to turn off only the ringer on the phone if the target number that allows the person receiving your settings in a call forwarding chain. Cisco Unified IP Phone 7962G and 7942G Phone Guide for any line other than the primary line, your User Options web... The call forward icon above your primary phone number: • The call forwarding target number in to your phone does not provide you with any confirmation that Call Forward All is enabled for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Your system administrator enables DND for your ...
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...conference by adding yourself to a call to connect. 4. Add new participants to add additional participants. Cisco Unified IP Phone 7962G and 7942G Phone Guide for the call on most phones. • Join-Allows you to create a standard (ad hoc) conference by calling each participant....standard (ad hoc) conference by calling a conference number. If you want to...Create a conference Then...1. Wait for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Using Conference Conference allows you to call , press Confrn or Conference. (You may need to press the more ...
...conference by adding yourself to a call to connect. 4. Add new participants to add additional participants. Cisco Unified IP Phone 7962G and 7942G Phone Guide for the call on most phones. • Join-Allows you to create a standard (ad hoc) conference by calling each participant....standard (ad hoc) conference by calling a conference number. If you want to...Create a conference Then...1. Wait for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Using Conference Conference allows you to call , press Confrn or Conference. (You may need to press the more ...