Phone Guide
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Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Phone Guide
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... or , then hang up the handset. Start a standard Press more Display additional softkeys NewCall Make a new call more > Confrn. OL-14584-01 QUICK REFERENCE Cisco Unified IP Phone 7960G and 7940G for each other countries. Hold/resume a Press Hold or Resume. To dial, highlight a listing and go off -hook before or after dialing a number...
... or , then hang up the handset. Start a standard Press more Display additional softkeys NewCall Make a new call more > Confrn. OL-14584-01 QUICK REFERENCE Cisco Unified IP Phone 7960G and 7940G for each other countries. Hold/resume a Press Hold or Resume. To dial, highlight a listing and go off -hook before or after dialing a number...
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... Feature Availability 12 Basic Call Handling 13 Placing a Call-Basic Options 13 Placing a Call-Additional Options 14 Answering a Call 15 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 5 Contents Softkey Definitions 3 Common Phone Tasks 3 Phone Screen Icons 4 Button Icons 4 Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information...
... Feature Availability 12 Basic Call Handling 13 Placing a Call-Basic Options 13 Placing a Call-Additional Options 14 Answering a Call 15 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 5 Contents Softkey Definitions 3 Common Phone Tasks 3 Phone Screen Icons 4 Button Icons 4 Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information...
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...36 Using Call Logs 36 Directory Dialing 37 Using Corporate Directory on Your Phone 37 Using Personal Directory on Your Phone 38 Accessing Voice Messages 40 Customizing Your Phone on the Web 41 Accessing Your User Options Web Pages 41 Configuring ... 47 Using Cisco WebDialer 49 Understanding Additional Configuration Options 51 Troubleshooting Your Phone 53 General Troubleshooting 53 Viewing Phone Administration Data 54 Using the Quality Reporting Tool 54 Cisco One-Year Limited Hardware Warranty Terms 55 Index 57 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications ...
...36 Using Call Logs 36 Directory Dialing 37 Using Corporate Directory on Your Phone 37 Using Personal Directory on Your Phone 38 Accessing Voice Messages 40 Customizing Your Phone on the Web 41 Accessing Your User Options Web Pages 41 Configuring ... 47 Using Cisco WebDialer 49 Understanding Additional Configuration Options 51 Troubleshooting Your Phone 53 General Troubleshooting 53 Viewing Phone Administration Data 54 Using the Quality Reporting Tool 54 Cisco One-Year Limited Hardware Warranty Terms 55 Index 57 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications ...
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...the "Accessing Voice Messages" section on page 40. Connect your phone's capabilities, or refer to the table below for Cisco Unified Communications Manager 7.0 (SCCP) 1 Learn about the phone screen See the "Understanding Phone Screen Features" section on page 26. Put calls on hold See..."An Overview of Your Phone" section on page 7. Transfer calls See the "Transferring Calls" section on page 32. View your phone as a speakerphone See the "Using a Handset, Headset, and Speakerphone" section on page 18. Cisco Unified IP Phone 7960G and 7940G Phone Guide for pointers to ...
...the "Accessing Voice Messages" section on page 40. Connect your phone's capabilities, or refer to the table below for Cisco Unified Communications Manager 7.0 (SCCP) 1 Learn about the phone screen See the "Understanding Phone Screen Features" section on page 26. Put calls on hold See..."An Overview of Your Phone" section on page 7. Transfer calls See the "Transferring Calls" section on page 32. View your phone as a speakerphone See the "Using a Handset, Headset, and Speakerphone" section on page 18. Cisco Unified IP Phone 7960G and 7940G Phone Guide for pointers to ...
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..., exporters, distributors and users are unable to comply with U.S. Accessibility Features A list of external devices, cables, and connectors. and local laws, return this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7960G and 7940G Phone Guide for compliance with U.S. Cisco Product Security Overview This product contains cryptographic features and is available upon request.
..., exporters, distributors and users are unable to comply with U.S. Accessibility Features A list of external devices, cables, and connectors. and local laws, return this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7960G and 7940G Phone Guide for compliance with U.S. Cisco Product Security Overview This product contains cryptographic features and is available upon request.
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...either the remote party or by both the remote party and the Cisco Unified IP Phone user. To register with the Cisco Unified IP Phones, Cisco does not certify or support products from the top of third-party headsets for Cisco Unified Communications Manager 7.0 (SCCP) 5 An audible hum or buzz... such as this will ensure that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Cisco Unified IP Phone 7960G and 7940G Phone Guide for use of these devices and their proximity to the handset rest. An extension protrudes from headset (or handset) ...
...either the remote party or by both the remote party and the Cisco Unified IP Phone user. To register with the Cisco Unified IP Phones, Cisco does not certify or support products from the top of third-party headsets for Cisco Unified Communications Manager 7.0 (SCCP) 5 An audible hum or buzz... such as this will ensure that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Cisco Unified IP Phone 7960G and 7940G Phone Guide for use of these devices and their proximity to the handset rest. An extension protrudes from headset (or handset) ...
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... User Options web pages. • An online help system that extend your phone. Cisco Unified IP Phone 7960G 2 34 1 5 6 7 8 9 17 16 15 14 13 12 11 10 68561 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 7 In addition to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make...
... User Options web pages. • An online help system that extend your phone. Cisco Unified IP Phone 7960G 2 34 1 5 6 7 8 9 17 16 15 14 13 12 11 10 68561 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 7 In addition to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make...
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Understanding Lines vs. Cisco Unified IP Phone 7940G 2 34 1 5 6 7 8 9 17 16 15 14 13 12 11 10 68562 Item Description For more information, see... 1 Handset light strip Indicates an incoming call or new voice Accessing Voice Messages, message. Adjusting the Footstand, page 4 8 OL-15496-01 page 40 2 Phone screen Shows phone features. Understanding Phone Screen Features, page 10...
Understanding Lines vs. Cisco Unified IP Phone 7940G 2 34 1 5 6 7 8 9 17 16 15 14 13 12 11 10 68562 Item Description For more information, see... 1 Handset light strip Indicates an incoming call or new voice Accessing Voice Messages, message. Adjusting the Footstand, page 4 8 OL-15496-01 page 40 2 Phone screen Shows phone features. Understanding Phone Screen Features, page 10...
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... . Use it to scroll through menus. Features, page 10 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 9 Using Phone Settings, page 34 13 Services button Opens/closes the Services menu. 14 Messages button Auto-dials your phone screen). An Overview of Your Phone 6 Directories button Opens/closes the Directories menu. Opens/closes...
... . Use it to scroll through menus. Features, page 10 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 9 Using Phone Settings, page 34 13 Services button Opens/closes the Services menu. 14 Messages button Auto-dials your phone screen). An Overview of Your Phone 6 Directories button Opens/closes the Directories menu. Opens/closes...
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... i or to ... Or, press i or twice quickly with the menu item highlighted. Cisco Unified IP Phone 7960G and 7940G Phone Guide for the menu Learn about a menu item Press i or then quickly select the menu item on your phone and wait a few seconds for Cisco Unified Communications Manager 7.0 (SCCP) 11 An Overview of a menu closes the menu...
... i or to ... Or, press i or twice quickly with the menu item highlighted. Cisco Unified IP Phone 7960G and 7940G Phone Guide for the menu Learn about a menu item Press i or then quickly select the menu item on your phone and wait a few seconds for Cisco Unified Communications Manager 7.0 (SCCP) 11 An Overview of a menu closes the menu...
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... Secure Calls" section on page 29. Idle line (BLF) See the "Using BLF to two lines. The Cisco Unified IP Phone 7960G supports up to six lines and the Cisco Unified IP Phone 7940G supports up to Determine a Line State" section on hold You have , look at any time; call Encrypted ...call is ringing on your phone system configuration, features included in -use to call You are connected to your phone screen. Calls To avoid...
... Secure Calls" section on page 29. Idle line (BLF) See the "Using BLF to two lines. The Cisco Unified IP Phone 7960G supports up to six lines and the Cisco Unified IP Phone 7940G supports up to Determine a Line State" section on hold You have , look at any time; call Encrypted ...call is ringing on your phone system configuration, features included in -use to call You are connected to your phone screen. Calls To avoid...
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Feature availability can perform basic call using a headset Press and enter a number. For more information, see your Cisco Unified IP Phone. Enter a number. Select the listing or scroll to dial the last number. An Overview of features and services. Press Hold. Using ...Call Logs, page 36 2. Tip If you want to place a call using a range of Your Phone, page 7 Place a call on your system administrator for more ...
Feature availability can perform basic call using a headset Press and enter a number. For more information, see your Cisco Unified IP Phone. Enter a number. Select the listing or scroll to dial the last number. An Overview of features and services. Press Hold. Using ...Call Logs, page 36 2. Tip If you want to place a call using a range of Your Phone, page 7 Place a call on your system administrator for more ...
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... a Handset, Headset, and Speakerphone, page 32 Switch from a connected Press Answer or, if the call on another phone Use Call Park. Answer using your Extension Mobility profile Then... 1. page 30 Cisco Unified IP Phone 7960G and 7940G Phone Guide for the page 16 appropriate line. For more information, see ... After the tone, enter a client matter code...
... a Handset, Headset, and Speakerphone, page 32 Switch from a connected Press Answer or, if the call on another phone Use Call Park. Answer using your Extension Mobility profile Then... 1. page 30 Cisco Unified IP Phone 7960G and 7940G Phone Guide for the page 16 appropriate line. For more information, see ... After the tone, enter a client matter code...
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...not automatically highlighted, use these additional methods to call overview mode Press for the Any active call is ringing on your phone displays calls as follows for the highlighted line: • Calls with the longest duration. line Immediately press the line button...sure the call that you are holding on different lines Switch from a connected call to it. Press for Cisco Unified Communications Manager 7.0 (SCCP) 17 Cisco Unified IP Phone 7960G and 7940G Phone Guide for the line that you want to standard viewing mode, press i or , then immediately press ...
...not automatically highlighted, use these additional methods to call overview mode Press for the Any active call is ringing on your phone displays calls as follows for the highlighted line: • Calls with the longest duration. line Immediately press the line button...sure the call that you are holding on different lines Switch from a connected call to it. Press for Cisco Unified Communications Manager 7.0 (SCCP) 17 Cisco Unified IP Phone 7960G and 7940G Phone Guide for the line that you want to standard viewing mode, press i or , then immediately press ...
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... enabled for a non-primary line 1. Instead, you . Cisco Unified IP Phone 7960G and 7940G Phone Guide for : enabled on your primary line • The call forward icon above your primary phone number: . • The call forwarding is Look for Cisco Unified Communications Manager 7.0 (SCCP) 19 If you receive, ...in to your primary line Press CFwdALL or Forward All and enter a target phone number. You can use the call forwarding features to redirect incoming calls from your phone to another IP phone, although your system administrator might allow you to choose from two types of ...
... enabled for a non-primary line 1. Instead, you . Cisco Unified IP Phone 7960G and 7940G Phone Guide for : enabled on your primary line • The call forward icon above your primary phone number: . • The call forwarding is Look for Cisco Unified Communications Manager 7.0 (SCCP) 19 If you receive, ...in to your primary line Press CFwdALL or Forward All and enter a target phone number. You can use the call forwarding features to redirect incoming calls from your phone to another IP phone, although your system administrator might allow you to choose from two types of ...
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.... 4. Highlight an active conference. Get an updated list of conference par- 1. pants See who started the confer- Cisco Unified IP Phone 7960G and 7940G Phone Guide for each call on shared line press the more softkey to display cBarge.) See the "Using a Shared Line".... Press ConfList. From a connected call that you want to add. 5. Repeat to ... Repeat this icon . 4. Enter the participant's phone number. Wait for the call . Participate in which they join the conference with your call is automatically selected. ticipants 2. While viewing the ...
.... 4. Highlight an active conference. Get an updated list of conference par- 1. pants See who started the confer- Cisco Unified IP Phone 7960G and 7940G Phone Guide for each call on shared line press the more softkey to display cBarge.) See the "Using a Shared Line".... Press ConfList. From a connected call that you want to add. 5. Repeat to ... Repeat this icon . 4. Enter the participant's phone number. Wait for the call . Participate in which they join the conference with your call is automatically selected. ticipants 2. While viewing the ...
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...... End a Meet-Me conference All participants must call again. Join a Meet-Me conference Dial the Meet-Me conference number (provided by dialing in. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 23 When you are ready to start or join a conference by dialing the conference number. In this case...
...... End a Meet-Me conference All participants must call again. Join a Meet-Me conference Dial the Meet-Me conference number (provided by dialing in. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 23 When you are ready to start or join a conference by dialing the conference number. In this case...
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... call that has been ringing for the longest time. • Pressing OPickUp connects you to the call in the pickup group with co-workers. Cisco Unified IP Phone 7960G and 7940G Phone Guide for the desired line, then press a Call PickUp softkey. Do one of your group Answer a call that is ringing on another extension...
... call that has been ringing for the longest time. • Pressing OPickUp connects you to the call in the pickup group with co-workers. Cisco Unified IP Phone 7960G and 7940G Phone Guide for the desired line, then press a Call PickUp softkey. Do one of your group Answer a call that is ringing on another extension...
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... new participants. Highlight a remote-in -use call. 2. Unlike Barge, cBarge converts the call into a conference call on a shared line using the cBarge softkey 1. Cisco Unified IP Phone 7960G and 7940G Phone Guide for the remote-in use icon . Then... Press Barge. (You may need to press the more softkey to display Barge.) Other parties hear...
... new participants. Highlight a remote-in -use call. 2. Unlike Barge, cBarge converts the call into a conference call on a shared line using the cBarge softkey 1. Cisco Unified IP Phone 7960G and 7940G Phone Guide for the remote-in use icon . Then... Press Barge. (You may need to press the more softkey to display Barge.) Other parties hear...