Phone Guide
Page 7
... the Web 46 Controlling Line Settings on the Web 47 Using Cisco WebDialer 49 Understanding Additional Configuration Options 51 Troubleshooting Your Phone 53 General Troubleshooting 53 Viewing Phone Administration Data 54 Using the Quality Reporting Tool 54 Cisco One-Year Limited Hardware Warranty Terms 55 Index 57 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager...
... the Web 46 Controlling Line Settings on the Web 47 Using Cisco WebDialer 49 Understanding Additional Configuration Options 51 Troubleshooting Your Phone 53 General Troubleshooting 53 Viewing Phone Administration Data 54 Using the Quality Reporting Tool 54 Cisco One-Year Limited Hardware Warranty Terms 55 Index 57 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager...
Phone Guide
Page 16
... phone features. Cisco Unified IP Phone 7940G 2 34 1 5 6 7 8 9 17 16 15 14 13 12 11 10 68562 Item Description For more information, see... 1 Handset light strip Indicates an incoming call or new voice Accessing Voice Messages, message. Understanding Lines vs. Adjusting the Footstand, page 4 8 OL-15496-01 Calls, page 12 4 Programmable buttons Depending on configuration, Understanding Phone...
... phone features. Cisco Unified IP Phone 7940G 2 34 1 5 6 7 8 9 17 16 15 14 13 12 11 10 68562 Item Description For more information, see... 1 Handset light strip Indicates an incoming call or new voice Accessing Voice Messages, message. Understanding Lines vs. Adjusting the Footstand, page 4 8 OL-15496-01 Calls, page 12 4 Programmable buttons Depending on configuration, Understanding Phone...
Phone Guide
Page 18
... serve as phone line buttons, speed dial buttons, button phone service buttons or phone feature buttons. Cleaning the Phone Screen Gently wipe the phone screen with an active call state for your main phone screen might look like with a soft, dry cloth. See the "Understanding Lines vs. Icons and labels indicate how indicators these buttons are configured. Do not...
... serve as phone line buttons, speed dial buttons, button phone service buttons or phone feature buttons. Cleaning the Phone Screen Gently wipe the phone screen with an active call state for your main phone screen might look like with a soft, dry cloth. See the "Understanding Lines vs. Icons and labels indicate how indicators these buttons are configured. Do not...
Phone Guide
Page 20
...Cisco Unified IP Phone 7960G supports up to six lines and the Cisco Unified IP Phone 7940G supports up to Determine a Line State" section on this number according to your phone screen. Connected call state. Remote-in this call See the "Making and Receiving Secure Calls" section on page 16. Idle line...confusion about feature operation or availability. 12 OL-15496-01 Only one of your phone system configuration, features included in -use to call can adjust this line. Off-hook line You are connected to a directory number that shares your support desk or system ...
...Cisco Unified IP Phone 7960G supports up to six lines and the Cisco Unified IP Phone 7940G supports up to Determine a Line State" section on this number according to your phone screen. Connected call state. Remote-in this call See the "Making and Receiving Secure Calls" section on page 16. Idle line...confusion about feature operation or availability. 12 OL-15496-01 Only one of your phone system configuration, features included in -use to call can adjust this line. Off-hook line You are connected to a directory number that shares your support desk or system ...
Phone Guide
Page 30
...'s name. 2. Press Remove. conference Join together two standard On SCCP phones, use a phone configured with security. • Non-secure conferences and participants display a icon. • Calls must be on how your participation in a Hang up . 22 OL-15496-01 If calls are on different lines, transfer them to a conference. Remove any conference participant 1. You...
...'s name. 2. Press Remove. conference Join together two standard On SCCP phones, use a phone configured with security. • Non-secure conferences and participants display a icon. • Calls must be on how your participation in a Hang up . 22 OL-15496-01 If calls are on different lines, transfer them to a conference. Remove any conference participant 1. You...
Phone Guide
Page 32
... To place a call , enter the Abbreviated Dialing code and press AbbrDial. 1. See the "Setting Up Speed Dials on the Web" section on configuration, your phone can support several speed-dial features: • Speed-dial buttons • Abbreviated Dialing • Fast Dials Note • To set up speed-... Speed dialing allows you to enter an index number, press a button, or select a phone screen item to Determine a Line State, page 31. 1. See "Using Personal Directory on the Web" section on your phone. See the "Setting Up Speed Dials on the Web" section on page 42. 24 OL...
... To place a call , enter the Abbreviated Dialing code and press AbbrDial. 1. See the "Setting Up Speed Dials on the Web" section on configuration, your phone can support several speed-dial features: • Speed-dial buttons • Abbreviated Dialing • Fast Dials Note • To set up speed-... Speed dialing allows you to enter an index number, press a button, or select a phone screen item to Determine a Line State, page 31. 1. See "Using Personal Directory on the Web" section on your phone. See the "Setting Up Speed Dials on the Web" section on page 42. 24 OL...
Phone Guide
Page 35
See if the shared line is configured, you want to... Add yourself to a call . 2. Cisco Unified IP Phone 7960G and 7940G Phone Guide for the remote-in -use icon . Highlight a remote-in -use call on a shared line using the Barge softkey 1. Press cBarge. (You may need to press the more softkey to display cBarge.) Other parties hear a tone...
See if the shared line is configured, you want to... Add yourself to a call . 2. Cisco Unified IP Phone 7960G and 7940G Phone Guide for the remote-in -use icon . Highlight a remote-in -use call on a shared line using the Barge softkey 1. Press cBarge. (You may need to press the more softkey to display cBarge.) Other parties hear a tone...
Phone Guide
Page 39
.... BLF indicator unavailable for Cisco Unified Communications Manager 7.0 (SCCP) 31 Cisco Unified IP Phone 7960G and 7940G Phone Guide for this line. If prompted, select a device profile. 1. Your system administrators establishes this line, regardless of the BLF status. otherwise, changes take effect immediately if you are not maintained in to temporarily configure a Cisco Unified IP Phone as your phone. This feature does...
.... BLF indicator unavailable for Cisco Unified Communications Manager 7.0 (SCCP) 31 Cisco Unified IP Phone 7960G and 7940G Phone Guide for this line. If prompted, select a device profile. 1. Your system administrators establishes this line, regardless of the BLF status. otherwise, changes take effect immediately if you are not maintained in to temporarily configure a Cisco Unified IP Phone as your phone. This feature does...
Phone Guide
Page 49
... This section describes how to access phone-specific options, such as line settings, phone service settings, and speed dials. To return to access phone-specific options, select a device (see below). Customizing Your Phone on the Web Customizing Your Phone on the Web Your Cisco Unified IP Phone is selected. Or, to the Device Configuration page from the Name drop-down...
... This section describes how to access phone-specific options, such as line settings, phone service settings, and speed dials. To return to access phone-specific options, select a device (see below). Customizing Your Phone on the Web Customizing Your Phone on the Web Your Cisco Unified IP Phone is selected. Or, to the Device Configuration page from the Name drop-down...
Phone Guide
Page 52
... Note Your phone uses the ASCII Label field if the phone does not ...Configuring Fast Dials on the Web" section on your Cisco Unified IP Phone and User Options web pages. Alternately, use Cisco... Unified Communications Manager Address Book Synchronizer to ... Your system administrator can give you log in... Enter a number and label for an Abbreviated Dialing code. 4. Enter a number and label for a speed-dial button (programmable button) on your phone... Your Phone" section on your phone can use Abbreviated ...
... Note Your phone uses the ASCII Label field if the phone does not ...Configuring Fast Dials on the Web" section on your Cisco Unified IP Phone and User Options web pages. Alternately, use Cisco... Unified Communications Manager Address Book Synchronizer to ... Your system administrator can give you log in... Enter a number and label for an Abbreviated Dialing code. 4. Enter a number and label for a speed-dial button (programmable button) on your phone... Your Phone" section on your phone can use Abbreviated ...
Phone Guide
Page 58
Otherwise, choose a phone and/or line. This page appears by host name (To display the host name on your phone, choose > Network Configuration > Host Name.) • Use Extension Mobility-If selected, prompts WebDialer to use the Cisco Unified IP Phone that you want to place WebDialer calls. If you have one phone with your Extension Mobility profile (if available...
Otherwise, choose a phone and/or line. This page appears by host name (To display the host name on your phone, choose > Network Configuration > Host Name.) • Use Extension Mobility-If selected, prompts WebDialer to use the Cisco Unified IP Phone that you want to place WebDialer calls. If you have one phone with your Extension Mobility profile (if available...
Phone Guide
Page 59
...more additional directory numbers for Cisco Unified Communications Manager 7.0 (SCCP) 51 Need more than one phone line Ask your phone. Understanding Additional Configuration Options Understanding Additional Configuration Options Your system administrator can locate Phone Guides and other documents listed...8226; The Cisco Unified Communications Manager Assistant service • A shared line See the: • "Using a Shared Line" section on page 24 • Cisco Unified IP Phone Expansion Module 7914 Phone Guide Another option is to attach the Cisco Unified IP Phone 7914 Expansion...
...more additional directory numbers for Cisco Unified Communications Manager 7.0 (SCCP) 51 Need more than one phone line Ask your phone. Understanding Additional Configuration Options Understanding Additional Configuration Options Your system administrator can locate Phone Guides and other documents listed...8226; The Cisco Unified Communications Manager Assistant service • A shared line See the: • "Using a Shared Line" section on page 24 • Cisco Unified IP Phone Expansion Module 7914 Phone Guide Another option is to attach the Cisco Unified IP Phone 7914 Expansion...
Phone Guide
Page 61
...must press more to reveal additional softkeys. • You must log into a conference call forwarding enabled. Cisco Unified IP Phone 7960G and 7940G Phone Guide for this reason, your phone. Join also requires the selected calls to one call in a fast busy tone You cannot barge an ...softkey. When your barge attempt fails for Cisco Unified Communications Manager 7.0 (SCCP) 53 If necessary, transfer calls to be disconnected from using Barge if the call is not configured to the active call • You must change the line state (for encryption. Join fails Join ...
...must press more to reveal additional softkeys. • You must log into a conference call forwarding enabled. Cisco Unified IP Phone 7960G and 7940G Phone Guide for this reason, your phone. Join also requires the selected calls to one call in a fast busy tone You cannot barge an ...softkey. When your barge attempt fails for Cisco Unified Communications Manager 7.0 (SCCP) 53 If necessary, transfer calls to be disconnected from using Barge if the call is not configured to the active call • You must change the line state (for encryption. Join fails Join ...
Phone Guide
Page 65
..., quality of 6 authenticated calls 29 AutoAnswer 33 B barge and privacy 28 and shared lines 26 using 27 BLF 31 Busy Lamp Field 31 C call activity area, viewing 10 Call Back 14 call forwarding configuring from web page 47 configuring on phone 19 call logs erasing 36 viewing and dialing from 36 call overview mode... muting 16 parking 28 placing 13, 14 prevent barging of 28 prioritizing 30 reporting problems with 54 secure 29 selecting 12 storing and retrieving 28 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 57
..., quality of 6 authenticated calls 29 AutoAnswer 33 B barge and privacy 28 and shared lines 26 using 27 BLF 31 Busy Lamp Field 31 C call activity area, viewing 10 Call Back 14 call forwarding configuring from web page 47 configuring on phone 19 call logs erasing 36 viewing and dialing from 36 call overview mode... muting 16 parking 28 placing 13, 14 prevent barging of 28 prioritizing 30 reporting problems with 54 secure 29 selecting 12 storing and retrieving 28 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 57
Phone Guide
Page 68
... see PAB Personal Directory using from web page 42 using on phone 38 phone lines buttons for 8 description of 12 60 viewing 10 phone screen adjusting contrast of 35 changing language of 35 cleaning 10 features of 10 phone services, configuring 42 PIN, changing 46 placed calls, records of 36 placing... calls, options for 13, 14 prioritizing calls 30 privacy and shared lines 26 using 28 programmable buttons description of 8 labels for 10 Q QRT...
... see PAB Personal Directory using from web page 42 using on phone 38 phone lines buttons for 8 description of 12 60 viewing 10 phone screen adjusting contrast of 35 changing language of 35 cleaning 10 features of 10 phone services, configuring 42 PIN, changing 46 placed calls, records of 36 placing... calls, options for 13, 14 prioritizing calls 30 privacy and shared lines 26 using 28 programmable buttons description of 8 labels for 10 Q QRT...
Phone Guide
Page 69
...selecting calls 12 services button, description of 9 services, subscribing to 45 settings using 34 settings button, description of 9 shared lines and remote-in-use icon 26 description of 26 with barge 27 with privacy 28 softkey buttons description of 9, 10 labels ...configuring features and services with 42 subscribing to phone services with 45 V voice message indicator changing setting for 47 voice message indicator, identifying 40 voice message service, using 40 volume adjusting 34 volume button, description of 9 W warnings, safety 2 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco...
...selecting calls 12 services button, description of 9 services, subscribing to 45 settings using 34 settings button, description of 9 shared lines and remote-in-use icon 26 description of 26 with barge 27 with privacy 28 softkey buttons description of 9, 10 labels ...configuring features and services with 42 subscribing to phone services with 45 V voice message indicator changing setting for 47 voice message indicator, identifying 40 voice message service, using 40 volume adjusting 34 volume button, description of 9 W warnings, safety 2 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco...
Administration Guide
Page 13
... features and services. This manual describes the Cisco Unified IP Phone 7960G and the Cisco Unified IP Phone 7940G. The Cisco Unified IP Phone 7940G has two lines, and the 7960G has six lines. It functions much like other network devices, must be configured and managed. This chapter includes the following topics: • Understanding the Cisco Unified IP Phones 7960G and 7940G, page 1-1 • What...
... features and services. This manual describes the Cisco Unified IP Phone 7960G and the Cisco Unified IP Phone 7940G. The Cisco Unified IP Phone 7940G has two lines, and the 7960G has six lines. It functions much like other network devices, must be configured and managed. This chapter includes the following topics: • Understanding the Cisco Unified IP Phones 7960G and 7940G, page 1-1 • What...
Administration Guide
Page 15
... your Placed Calls log. 16 Keypad 17 Softkey buttons Allows you to adjust the angle of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7960G and 7940G 4 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) • Web...
... your Placed Calls log. 16 Keypad 17 Softkey buttons Allows you to adjust the angle of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7960G and 7940G 4 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) • Web...
Administration Guide
Page 148
...partitions that are called from the drop-down list. Click Save. d. Cisco Unified IP Phone 7960G/7940G Administration Guide for the partition. In the Product Specific Configuration Layout pane of the company. Note This field should be dialed. ...> Security Profile > Phone Security Profile. Configure line settings: a. b. f. Step 2 c. (For SIP Phones only) Also in the Protocol Specific Information pane of the Directory Number Configuration window), choose the appropriate calling search space. Configuring the Phone Appendix F Basic Phone Administration Steps To identify...
...partitions that are called from the drop-down list. Click Save. d. Cisco Unified IP Phone 7960G/7940G Administration Guide for the partition. In the Product Specific Configuration Layout pane of the company. Note This field should be dialed. ...> Security Profile > Phone Security Profile. Configure line settings: a. b. f. Step 2 c. (For SIP Phones only) Also in the Protocol Specific Information pane of the Directory Number Configuration window), choose the appropriate calling search space. Configuring the Phone Appendix F Basic Phone Administration Steps To identify...
Administration Guide
Page 149
... only if other devices share this name will be sent. doe for Cisco Unified Communications Manager 7.0 (SCCP) F-7 The End User Configuration window appears. - OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for the last name). - You can enter...that receive a busy signal to be forwarded to Performing Final End User Configuration Steps, page F-8. j. If your phone has a second line, configure Line 2. Click on Device..." Appendix F Basic Phone Administration Steps Configuring the Phone e. Choose User Management > End User. - Display (Internal Caller ...
... only if other devices share this name will be sent. doe for Cisco Unified Communications Manager 7.0 (SCCP) F-7 The End User Configuration window appears. - OL-15498-01 Cisco Unified IP Phone 7960G/7940G Administration Guide for the last name). - You can enter...that receive a busy signal to be forwarded to Performing Final End User Configuration Steps, page F-8. j. If your phone has a second line, configure Line 2. Click on Device..." Appendix F Basic Phone Administration Steps Configuring the Phone e. Choose User Management > End User. - Display (Internal Caller ...