Administration Guide
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Cisco IP Phone Administration Guide for Cisco CallManager 3.3 Cisco IP Phones 7902G, 7905G, and 7912G Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: OL-6313-01
Cisco IP Phone Administration Guide for Cisco CallManager 3.3 Cisco IP Phones 7902G, 7905G, and 7912G Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: OL-6313-01
Administration Guide
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.... • Move the equipment farther away from the television or radio. (That is for Cisco CallManager 3.3, Cisco IP Phones 7902G, 7905G, and 7912G Copyright © 2000-2004 Cisco Systems, Inc. These specifications are designed to Increase Your Internet Quotient, TransPath, and VCO are... service marks of Cisco Systems, Inc.; You can determine whether your authority to comply with the limits for ...
.... • Move the equipment farther away from the television or radio. (That is for Cisco CallManager 3.3, Cisco IP Phones 7902G, 7905G, and 7912G Copyright © 2000-2004 Cisco Systems, Inc. These specifications are designed to Increase Your Internet Quotient, TransPath, and VCO are... service marks of Cisco Systems, Inc.; You can determine whether your authority to comply with the limits for ...
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... Technical Assistance Center xvi Obtaining Additional Publications and Information xvii Document Conventions xviii An Overview of the Cisco IP Phone 1-1 Understanding the Cisco IP Phone 7902G 1-2 Understanding the Cisco IP Phone Models 7905G/7912G 1-4 What Networking Protocols Are Used? 1-7 What Features are Supported on the Cisco IP Phone Models 7902G/7905G/7912G? 1-9 Feature Overview 1-9 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 iii
... Technical Assistance Center xvi Obtaining Additional Publications and Information xvii Document Conventions xviii An Overview of the Cisco IP Phone 1-1 Understanding the Cisco IP Phone 7902G 1-2 Understanding the Cisco IP Phone Models 7905G/7912G 1-4 What Networking Protocols Are Used? 1-7 What Features are Supported on the Cisco IP Phone Models 7902G/7905G/7912G? 1-9 Feature Overview 1-9 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 iii
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... Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G 1-12 Preparing to Install the Cisco IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco IP Telephony Products 2-1 Understanding How the Cisco IP Phone Interacts with Cisco CallManager 2-2 Understanding How the Cisco IP Phone Interacts with the Cisco Catalyst Family of Switches 2-3 Understanding the Phone Startup Process 2-4 Obtaining Power from the Switch...
... Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G 1-12 Preparing to Install the Cisco IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco IP Telephony Products 2-1 Understanding How the Cisco IP Phone Interacts with Cisco CallManager 2-2 Understanding How the Cisco IP Phone Interacts with the Cisco Catalyst Family of Switches 2-3 Understanding the Phone Startup Process 2-4 Obtaining Power from the Switch...
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... the Phone Startup Process 3-9 Configuring Startup Network Settings 3-10 Configuring Network Settings on the Cisco IP Phone 4-1 Configuring Methods 4-1 Accessing Network Configuration Settings from a Cisco IP Phone 4-2 Accessing Network Configuration Settings through a Phone's Web Page 4-3 Verifying Network Settings 4-4 Modifying DHCP Settings 4-9 Enabling DHCP 4-10 Disabling DHCP 4-11 Releasing a DHCP Address 4-13 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL...
... the Phone Startup Process 3-9 Configuring Startup Network Settings 3-10 Configuring Network Settings on the Cisco IP Phone 4-1 Configuring Methods 4-1 Accessing Network Configuration Settings from a Cisco IP Phone 4-2 Accessing Network Configuration Settings through a Phone's Web Page 4-3 Verifying Network Settings 4-4 Modifying DHCP Settings 4-9 Enabling DHCP 4-10 Disabling DHCP 4-11 Releasing a DHCP Address 4-13 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL...
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... Users, Features, and Services 5-1 Configuring Telephony Features Using Cisco CallManager Administration 5-2 Configuring Telephony Features for the Cisco IP Phone models 7902G/7905G/7912G 5-2 Adding Users to Cisco CallManager 5-7 Configuring the Corporate Directory 5-7 Setting Up Services ...Cisco IP Phone 5-9 How Users Get Copies of Cisco IP Phone Manuals 5-9 How Users Subscribe to Services and Configure Phone Features 5-10 How Users Configure Phone Features 5-11 How Users Access Voice Messages 5-11 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G...
... Users, Features, and Services 5-1 Configuring Telephony Features Using Cisco CallManager Administration 5-2 Configuring Telephony Features for the Cisco IP Phone models 7902G/7905G/7912G 5-2 Adding Users to Cisco CallManager 5-7 Configuring the Corporate Directory 5-7 Setting Up Services ...Cisco IP Phone 5-9 How Users Get Copies of Cisco IP Phone Manuals 5-9 How Users Subscribe to Services and Configure Phone Features 5-10 How Users Configure Phone Features 5-11 How Users Access Voice Messages 5-11 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G...
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... Creating a New Configuration File 6-17 Symptom: Cisco IP Phone Resetting 6-18 Verifying Physical Connection 6-19 Identifying Intermittent Network Outages 6-19 Verifying DHCP Settings 6-19 Checking Static IP Address Settings 6-19 Verifying Voice VLAN Configuration 6-20 Verifying that the Phones Have Not Been Intentionally Reset 6-20 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 vii
... Creating a New Configuration File 6-17 Symptom: Cisco IP Phone Resetting 6-18 Verifying Physical Connection 6-19 Identifying Intermittent Network Outages 6-19 Verifying DHCP Settings 6-19 Checking Static IP Address Settings 6-19 Verifying Voice VLAN Configuration 6-20 Verifying that the Phones Have Not Been Intentionally Reset 6-20 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 vii
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... the Cisco IP Phone A-21 Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G A-22 IVR System Menu Codes A-22 Entering Data in the IVR System A-24 Navigating the IVR System A-26 Changing the Logo on the Cisco IP Phone LCD Screen A-27 Collecting Information for Troubleshooting A-30 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G viii...
... the Cisco IP Phone A-21 Using the Interactive Voice Response (IVR) System on the Cisco IP Phone 7902G A-22 IVR System Menu Codes A-22 Entering Data in the IVR System A-24 Navigating the IVR System A-26 Changing the Logo on the Cisco IP Phone LCD Screen A-27 Collecting Information for Troubleshooting A-30 Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G viii...
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... engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco IP Phone on your network. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xi The tasks described are considered to be administration-level tasks and are not intended for end-users...
... engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco IP Phone on your network. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xi The tasks described are considered to be administration-level tasks and are not intended for end-users...
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... the Cisco IP Phone on the Describes how to configure network settings, Cisco IP Phone" verify status, and make global changes to the Cisco IP Phone. Chapter 4, "Configuring Network Settings on your network. Appendix B, "Technical Specifications" Provides technical specifications of the Cisco IP Phone. Chapter 6, "Troubleshooting the Cisco IP Phone" Provides tips for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xii OL-6313-01 Cisco IP Phone Administration Guide for troubleshooting the Cisco IP Phones...
... the Cisco IP Phone on the Describes how to configure network settings, Cisco IP Phone" verify status, and make global changes to the Cisco IP Phone. Chapter 4, "Configuring Network Settings on your network. Appendix B, "Technical Specifications" Provides technical specifications of the Cisco IP Phone. Chapter 6, "Troubleshooting the Cisco IP Phone" Provides tips for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xii OL-6313-01 Cisco IP Phone Administration Guide for troubleshooting the Cisco IP Phones...
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... the Web • Cisco IP Phone 7902G Quick Start Guide • At a Glance Cisco IP Phone 7905G • At a Glance Cisco IP Phone 7912G • Cisco IP Phone 7902G User Guide for Cisco CallManager • Cisco IP Phone 7905G/7912G User Guide for Cisco CallManager • Cisco IP Phone 7905G Quick Reference Card for Cisco CallManager • Regulatory Compliance and Safety Information for the Cisco IP Phone 7900 Series For more information about Cisco CallManager, refer to...
... the Web • Cisco IP Phone 7902G Quick Start Guide • At a Glance Cisco IP Phone 7905G • At a Glance Cisco IP Phone 7912G • Cisco IP Phone 7902G User Guide for Cisco CallManager • Cisco IP Phone 7905G/7912G User Guide for Cisco CallManager • Cisco IP Phone 7905G Quick Reference Card for Cisco CallManager • Regulatory Compliance and Safety Information for the Cisco IP Phone 7900 Series For more information about Cisco CallManager, refer to...
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... documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com. Documentation Feedback If you are available in North America, call 800 553-NETS (6387). Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xiv OL-6313-01 Nonregistered CCO users can order documentation through...
... documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com. Documentation Feedback If you are available in North America, call 800 553-NETS (6387). Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xiv OL-6313-01 Nonregistered CCO users can order documentation through...
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.... Otherwise, you can resolve technical issues with Cisco. Warranty or maintenance contract customers can self-register on Cisco documentation using the web, e-mail, a self-addressed stamped response card included in the world. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xv Cisco Connection Online Cisco continues to revolutionize how business is the foundation...
.... Otherwise, you can resolve technical issues with Cisco. Warranty or maintenance contract customers can self-register on Cisco documentation using the web, e-mail, a self-addressed stamped response card included in the world. Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xv Cisco Connection Online Cisco continues to revolutionize how business is the foundation...
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... data bits; From Europe, call 408 526-8070 - Technical Assistance Center The Cisco Technical Assistance Center (TAC) is under warranty or covered by e-mail, use www.cisco.com/techsupport. Cisco IP Phone Administration Guide for requesting TAC support, use one of the following: Language English... Assistance Preface You can access CCO in the following ways: • WWW: www.cisco.com • Telnet: cco.cisco.com • Modem using CCO to technical support information and software upgrades and for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xvi OL-6313-01
... data bits; From Europe, call 408 526-8070 - Technical Assistance Center The Cisco Technical Assistance Center (TAC) is under warranty or covered by e-mail, use www.cisco.com/techsupport. Cisco IP Phone Administration Guide for requesting TAC support, use one of the following: Language English... Assistance Preface You can access CCO in the following ways: • WWW: www.cisco.com • Telnet: cco.cisco.com • Modem using CCO to technical support information and software upgrades and for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G xvi OL-6313-01
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... and printed sources. • The Cisco Product Catalog describes the networking products offered by Cisco Systems for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xvii Access the Cisco Product Catalog at this URL: http://www.cisco.com/en/US/products/products_catalog_links_launch.html • Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for executives...
... and printed sources. • The Cisco Product Catalog describes the networking products offered by Cisco Systems for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 xvii Access the Cisco Product Catalog at this URL: http://www.cisco.com/en/US/products/products_catalog_links_launch.html • Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for executives...
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... are optional. Elements in square brackets are in screen font. A nonquoted set of characters. Arguments for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 Current offerings in network training are listed at this URL: http://www.cisco.com/en/US/learning/le31/learning_recommended_training _list.html Document Conventions This document uses the following conventions...
... are optional. Elements in square brackets are in screen font. A nonquoted set of characters. Arguments for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 Current offerings in network training are listed at this URL: http://www.cisco.com/en/US/learning/le31/learning_recommended_training _list.html Document Conventions This document uses the following conventions...
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... Cisco IP Phone Models 7905G/7912G, page 1-4 • What Features are Supported on the Cisco IP Phone Models 7902G/7905G/7912G?, page 1-9 • Understanding the Requirements for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 1-1 Cisco IP Phone Administration Guide for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G, page 1-12 Caution Using a cell phone or mobile phone in close proximity to a Cisco IP Phone might cause interference with a Cisco IP Phone...
... Cisco IP Phone Models 7905G/7912G, page 1-4 • What Features are Supported on the Cisco IP Phone Models 7902G/7905G/7912G?, page 1-9 • Understanding the Requirements for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 1-1 Cisco IP Phone Administration Guide for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G, page 1-12 Caution Using a cell phone or mobile phone in close proximity to a Cisco IP Phone might cause interference with a Cisco IP Phone...
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Understanding the Cisco IP Phone 7902G Chapter 1 An Overview of the Cisco IP Phone 7902G are shown in Figure 1-1. Figure 1-1 Cisco IP Phone 7902G Features Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 1-2 OL-6313-01 The main components of the Cisco IP Phone Understanding the Cisco IP Phone 7902G The Cisco IP Phone 7902G is a basic telephone that you have come to expect from a basic telephone-such as call hold...
Understanding the Cisco IP Phone 7902G Chapter 1 An Overview of the Cisco IP Phone 7902G are shown in Figure 1-1. Figure 1-1 Cisco IP Phone 7902G Features Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G 1-2 OL-6313-01 The main components of the Cisco IP Phone Understanding the Cisco IP Phone 7902G The Cisco IP Phone 7902G is a basic telephone that you have come to expect from a basic telephone-such as call hold...
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... and A paper label, protected by a plastic cover, is used to engage the Redial, Transfer, Conference, Redial and Messages functions. Chapter 1 An Overview of the Cisco IP Phone Understanding the Cisco IP Phone 7902G 1 Cisco IP Phone Indicates the Cisco IP Phone Series to which your phone number. Transfer Conference Messages 4 Volume button Increases or decreases volume for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 1-3
... and A paper label, protected by a plastic cover, is used to engage the Redial, Transfer, Conference, Redial and Messages functions. Chapter 1 An Overview of the Cisco IP Phone Understanding the Cisco IP Phone 7902G 1 Cisco IP Phone Indicates the Cisco IP Phone Series to which your phone number. Transfer Conference Messages 4 Volume button Increases or decreases volume for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 1-3
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... on your voice messaging system). Understanding the Cisco IP Phone Models 7905G/7912G The Cisco IP Phone models 7905G/7912G are designed primarily to fulfill requirements for locations where a single-line phone is needed, such as cafeterias, break rooms, lobbies, and manufacturing floors. Understanding the Cisco IP Phone Models 7905G/7912G Chapter 1 An Overview of the Cisco IP Phone 6 Menu button Provides access to indicate a new...
... on your voice messaging system). Understanding the Cisco IP Phone Models 7905G/7912G The Cisco IP Phone models 7905G/7912G are designed primarily to fulfill requirements for locations where a single-line phone is needed, such as cafeterias, break rooms, lobbies, and manufacturing floors. Understanding the Cisco IP Phone Models 7905G/7912G Chapter 1 An Overview of the Cisco IP Phone 6 Menu button Provides access to indicate a new...