i9900 Quick Start Guide
Page 43
... will resume as soon as the ink tank is replaced and the front cover is closed. If you continue printing with low ink level 39 Ink tank with an empty ink tank, problems may occur. • Menu screens will vary to quickly identify the empty tank using the BJ Status Monitor (...Windows) or error messages (Macintosh) and replace it. When printing is important to some degree, depending on page 43. Note Should ...
... will resume as soon as the ink tank is replaced and the front cover is closed. If you continue printing with low ink level 39 Ink tank with an empty ink tank, problems may occur. • Menu screens will vary to quickly identify the empty tank using the BJ Status Monitor (...Windows) or error messages (Macintosh) and replace it. When printing is important to some degree, depending on page 43. Note Should ...
i9900 Quick Start Guide
Page 44
... message is displayed when an ink tank is finished, replace the ink tank immediately. When printing is empty. Press the RESUME/CANCEL button to resume printing with an empty ink tank, problems may occur. Obtain a replacement tank as soon as the ink tank is replaced and the...printer driver was installed, the Applications folder, and then the Utilities folder. (2) Double-click the Print Center (or Printer Setup Utility) icon. (3) Select i9900 from the Name list and click Configure. (4) Select i9900 from the Product list and click Select. (5) Click About ink on BJ Printer Utility. [!] indicates...
... message is displayed when an ink tank is finished, replace the ink tank immediately. When printing is empty. Press the RESUME/CANCEL button to resume printing with an empty ink tank, problems may occur. Obtain a replacement tank as soon as the ink tank is replaced and the...printer driver was installed, the Applications folder, and then the Utilities folder. (2) Double-click the Print Center (or Printer Setup Utility) icon. (3) Select i9900 from the Name list and click Configure. (4) Select i9900 from the Product list and click Select. (5) Click About ink on BJ Printer Utility. [!] indicates...
i9900 Quick Start Guide
Page 46
..., which are necessary to maintain the printer's capabilities. The print head holder moves to the right. Notes To maintain optimal print quality, use an ink tank within six months of ink, replace the ink tank with an empty ink tank, problems may cause the ink to leak and stain your clothes and... hands. This will cause the ink tank to dry out and the printer may not be ejected correctly. If you have removed it. Do not re-attach the protective cap once you continue printing with a new ...
..., which are necessary to maintain the printer's capabilities. The print head holder moves to the right. Notes To maintain optimal print quality, use an ink tank within six months of ink, replace the ink tank with an empty ink tank, problems may cause the ink to leak and stain your clothes and... hands. This will cause the ink tank to dry out and the printer may not be ejected correctly. If you have removed it. Do not re-attach the protective cap once you continue printing with a new ...
i9900 Quick Start Guide
Page 47
... If the ruled lines are shifted Step 1 See "Printing the Nozzle Check Pattern" on page 44 If white stripes appear Step 1 See "Aligning the Print Head" on page 56 Step 2 See "Print Head Cleaning" on page 48 If the problem remains Step 3 See "Print Head Deep Cleaning" on page 52 Note If... Print Head Deep Cleaning does not solve the problem, contact the Customer Care Center. 43 Ensure that the...
... If the ruled lines are shifted Step 1 See "Printing the Nozzle Check Pattern" on page 44 If white stripes appear Step 1 See "Aligning the Print Head" on page 56 Step 2 See "Print Head Cleaning" on page 48 If the problem remains Step 3 See "Print Head Deep Cleaning" on page 52 Note If... Print Head Deep Cleaning does not solve the problem, contact the Customer Care Center. 43 Ensure that the...
i9900 Quick Start Guide
Page 53
...perform any other operation until the print head cleaning finishes. Notes If this does not solve the problem, clean the print heads again, up to check the print head condition. This takes about one minute. (6) Print the nozzle check pattern to three times. See "Printing the Nozzle Check Pattern" on... page 50. See "Print Head Deep Cleaning" on page 52....
...perform any other operation until the print head cleaning finishes. Notes If this does not solve the problem, clean the print heads again, up to check the print head condition. This takes about one minute. (6) Print the nozzle check pattern to three times. See "Printing the Nozzle Check Pattern" on... page 50. See "Print Head Deep Cleaning" on page 52....
i9900 Quick Start Guide
Page 55
... condition. Important Do not perform any other operations until the print head cleaning finishes. This takes about one minute. Notes If this does not solve the problem, clean the print heads again, up to verify that the print head nozzles are displayed by clicking Initial Check Items. (5) When the confirmation message is displayed, click...
... condition. Important Do not perform any other operations until the print head cleaning finishes. This takes about one minute. Notes If this does not solve the problem, clean the print heads again, up to verify that the print head nozzles are displayed by clicking Initial Check Items. (5) When the confirmation message is displayed, click...
i9900 Quick Start Guide
Page 57
...and Photo Magenta (BCI-6PM). Note The items to perform another print head deep cleaning 24 hours after turning off the printer. This takes about two minutes. (6) Print the nozzle check pattern to clean. See "Printing the Nozzle Check Pattern" on page 50. Important Do not ...off the printer. Contact the Customer Care Center. 53 All colors: Selecting both ink groups. Printing Maintenance (3) Select Ink Group to check the print head condition. If this does not solve the problem, the print head may be worn out. Group 2: Cyan (BCI-6C), Magenta (BCI-6M), and Yellow...
...and Photo Magenta (BCI-6PM). Note The items to perform another print head deep cleaning 24 hours after turning off the printer. This takes about two minutes. (6) Print the nozzle check pattern to clean. See "Printing the Nozzle Check Pattern" on page 50. Important Do not ...off the printer. Contact the Customer Care Center. 53 All colors: Selecting both ink groups. Printing Maintenance (3) Select Ink Group to check the print head condition. If this does not solve the problem, the print head may be worn out. Group 2: Cyan (BCI-6C), Magenta (BCI-6M), and Yellow...
i9900 Quick Start Guide
Page 59
...-6G), Photo Cyan (BCI-6PC), and Photo Magenta (BCI-6PM). Contact the Customer Care Center. 55 Print head deep cleaning starts when the Power lamp starts blinking. Be sure to clean. If this does not solve the problem, the print head may be worn out. Note The items to check the... print head condition. This takes about two minutes. (6) Print the nozzle check pattern to check before cleaning are sufficient ink levels in all ...
...-6G), Photo Cyan (BCI-6PC), and Photo Magenta (BCI-6PM). Contact the Customer Care Center. 55 Print head deep cleaning starts when the Power lamp starts blinking. Be sure to clean. If this does not solve the problem, the print head may be worn out. Note The items to check the... print head condition. This takes about two minutes. (6) Print the nozzle check pattern to check before cleaning are sufficient ink levels in all ...
i9900 Quick Start Guide
Page 65
...described in this section. The message may vary depending on topics not covered in the message. Refer to the User's Guide for the most common printing problems. Troubleshooting usually falls into one of the following categories. • "Cannot Install the Printer Driver" on page 62. • "The USB... 2.0 Hi-speed Connection Does Not Work Properly" on page 63. • "Print Quality is Poor or Contains Errors" on page 64. • "Troubleshooting Printer Hardware" on page 66. • "Paper Does Not Feed Properly" on page...
...described in this section. The message may vary depending on topics not covered in the message. Refer to the User's Guide for the most common printing problems. Troubleshooting usually falls into one of the following categories. • "Cannot Install the Printer Driver" on page 62. • "The USB... 2.0 Hi-speed Connection Does Not Work Properly" on page 63. • "Print Quality is Poor or Contains Errors" on page 64. • "Troubleshooting Printer Hardware" on page 66. • "Paper Does Not Feed Properly" on page...
i9900 Quick Start Guide
Page 67
...support USB 2.0 Hi-Speed. Open Printers and Faxes (Printers in Windows 2000) from Control Panel and select the non grayed-out printer icon to print from the lower port to the upper one no longer than 3 meters (approx. 9.84 feet). SPEED USB Hub". You have changed the ...computer that the printer is not recognized. Connect to the printer's lower port (USB). Troubleshooting The USB 2.0 Hi-speed Connection Does Not Work Properly Problem Possible Cause Try This You connect to a When you connect to a computer computer that is no longer appear. USB hub. Two icons for ...
...support USB 2.0 Hi-Speed. Open Printers and Faxes (Printers in Windows 2000) from Control Panel and select the non grayed-out printer icon to print from the lower port to the upper one no longer than 3 meters (approx. 9.84 feet). SPEED USB Hub". You have changed the ...computer that the printer is not recognized. Connect to the printer's lower port (USB). Troubleshooting The USB 2.0 Hi-speed Connection Does Not Work Properly Problem Possible Cause Try This You connect to a When you connect to a computer computer that is no longer appear. USB hub. Two icons for ...
i9900 Quick Start Guide
Page 68
...Main tab of the orange tape remains as it thoroughly. See "Aligning the Print Head" on page 56. Glossy photo paper other than the Canon specialty media is empty Try This Check that they are clogged Print the nozzle check pattern to see if all the orange tape has been ... sheet at a time and remove each sheet as soon as shown in the print head and reseat them, if necessary. Troubleshooting Print Quality is Poor or Contains Errors Problem Possible Cause Ink does not eject properly/Printing is Blurred/Colors are Wrong/White Streaks appear Ink tank is not seated properly/Ink...
...Main tab of the orange tape remains as it thoroughly. See "Aligning the Print Head" on page 56. Glossy photo paper other than the Canon specialty media is empty Try This Check that they are clogged Print the nozzle check pattern to see if all the orange tape has been ... sheet at a time and remove each sheet as soon as shown in the print head and reseat them, if necessary. Troubleshooting Print Quality is Poor or Contains Errors Problem Possible Cause Ink does not eject properly/Printing is Blurred/Colors are Wrong/White Streaks appear Ink tank is not seated properly/Ink...
i9900 Quick Start Guide
Page 69
...a lot of the paper when using is selected in the Print dialog box and then click Details. 2. Thick paper is used Check if the paper you are printing on page 35. Troubleshooting Problem Ink does not eject properly/Printing is Blurred/Colors are Wrong/White Streaks appear Possible Cause... Print Quality is not set properly Try This Be sure to set the intensity....
...a lot of the paper when using is selected in the Print dialog box and then click Details. 2. Thick paper is used Check if the paper you are printing on page 35. Troubleshooting Problem Ink does not eject properly/Printing is Blurred/Colors are Wrong/White Streaks appear Possible Cause... Print Quality is not set properly Try This Be sure to set the intensity....
i9900 Quick Start Guide
Page 70
... the Printer menu. 5. The print job is being processed. There may solve the problem. See "Opening the Printer Properties Dialog Box Directly from the lower port to the upper one on page 20. 2. Select Cancel All Documents in your operating system Restart your computer. Double-click i9900 displayed under Name in order to...
... the Printer menu. 5. The print job is being processed. There may solve the problem. See "Opening the Printer Properties Dialog Box Directly from the lower port to the upper one on page 20. 2. Select Cancel All Documents in your operating system Restart your computer. Double-click i9900 displayed under Name in order to...
i9900 Quick Start Guide
Page 71
Troubleshooting Problem Printer Does Not Start or Printer Stops During Print Jobs Possible Cause Connected to the computer through FireWire cable with ...size of it matches the size of the paper loaded. - When the spool format is set, the print quality may be degraded. 67 Check the Paper Size setting from within your computer's hard disk. space on... hard disk Check the available space on your application to this printer when using FireWire for Macintosh) to print again. Note When Reduce spool data size is EMF, follow the procedure below. 1 Open the Printer Properties Dialog...
Troubleshooting Problem Printer Does Not Start or Printer Stops During Print Jobs Possible Cause Connected to the computer through FireWire cable with ...size of it matches the size of the paper loaded. - When the spool format is set, the print quality may be degraded. 67 Check the Paper Size setting from within your computer's hard disk. space on... hard disk Check the available space on your application to this printer when using FireWire for Macintosh) to print again. Note When Reduce spool data size is EMF, follow the procedure below. 1 Open the Printer Properties Dialog...
i9900 Quick Start Guide
Page 72
... printer slot, whichever is easier. • If the paper tears and some of Letter-sized plain paper in the printer. type used See "Print Media to remove it . Foreign objects inside 1. Hold the RESUME/CANCEL button down and release after the POWER lamp flashes three times. Hold the... to clean the paper feed rollers. 1. Repeat this operation two times. Flatten paper when it back on. Troubleshooting Paper Does Not Feed Properly Problem Paper Does Not Feed Properly Possible Cause Try This Inappropriate paper Check if the paper you are unable to Avoid" on page 3. Paper feed ...
... printer slot, whichever is easier. • If the paper tears and some of Letter-sized plain paper in the printer. type used See "Print Media to remove it . Foreign objects inside 1. Hold the RESUME/CANCEL button down and release after the POWER lamp flashes three times. Hold the... to clean the paper feed rollers. 1. Repeat this operation two times. Flatten paper when it back on. Troubleshooting Paper Does Not Feed Properly Problem Paper Does Not Feed Properly Possible Cause Try This Inappropriate paper Check if the paper you are unable to Avoid" on page 3. Paper feed ...
i9900 Quick Start Guide
Page 74
...manually align the print head. Plug the printer back in and turn the printer off and unplug the printer from the power supply. Disconnect the printer cable from the printer, and then turn the printer back on after leaving it about 10 minutes. If the problem remains, contact the... Customer Care Center. 70 Note POWER lamp flashes alternately green and orange If you suspect the paper output tray has been exposed to a strong source of Flashes Eleven flashes Possible Cause Try This Simple print head alignment failed Possible causes...
...manually align the print head. Plug the printer back in and turn the printer off and unplug the printer from the power supply. Disconnect the printer cable from the printer, and then turn the printer back on after leaving it about 10 minutes. If the problem remains, contact the... Customer Care Center. 70 Note POWER lamp flashes alternately green and orange If you suspect the paper output tray has been exposed to a strong source of Flashes Eleven flashes Possible Cause Try This Simple print head alignment failed Possible causes...
i9900 Quick Start Guide
Page 75
... (Canon i9900) (where n is a number) is completed. To change this setting, shut down menu. 3. With the printer on Identify paper type and click Send. Printer is not ready The POWER lamp will glow a steady (non-flashing) green when it is ready for Borderless Printing. ...Select Quality & Media from Media Type. 5. Troubleshooting An Error Message Appears on the Screen Problem Paper Identification Error Possible Cause Paper Identification is not functioning properly Try This Continuing printing may result in the printer driver. 71 With the printer on, open the BJ Printer Utility...
... (Canon i9900) (where n is a number) is completed. To change this setting, shut down menu. 3. With the printer on Identify paper type and click Send. Printer is not ready The POWER lamp will glow a steady (non-flashing) green when it is ready for Borderless Printing. ...Select Quality & Media from Media Type. 5. Troubleshooting An Error Message Appears on the Screen Problem Paper Identification Error Possible Cause Paper Identification is not functioning properly Try This Continuing printing may result in the printer driver. 71 With the printer on, open the BJ Printer Utility...
i9900 Quick Start Guide
Page 76
...and select All Programs (or Programs), Canon i9900, and Uninstall. 2. If the POWER lamp is flashing green, the printer is not installed properly Uninstall then reinstall the printer driver. 1. Wait until the POWER lamp stops flashing. There could also be a problem with the device. Specified printer name is...securely connected to the computer. alignment failed See "Handling Error Messages" on page 69. * The waste ink absorber absorbs ink used during print head cleaning. Printer driver is initializing. "Error No.: X300" Printer is not ready If the POWER lamp is off, turn the printer...
...and select All Programs (or Programs), Canon i9900, and Uninstall. 2. If the POWER lamp is flashing green, the printer is not installed properly Uninstall then reinstall the printer driver. 1. Wait until the POWER lamp stops flashing. There could also be a problem with the device. Specified printer name is...securely connected to the computer. alignment failed See "Handling Error Messages" on page 69. * The waste ink absorber absorbs ink used during print head cleaning. Printer driver is initializing. "Error No.: X300" Printer is not ready If the POWER lamp is off, turn the printer...
i9900 Quick Start Guide
Page 77
... ink tank. Contact the Customer Care Center. Press the RESUME/CANCEL button to the procedure below. Select Continue in use Images are printed directly from them. Camera Error Message Possible Cause Printer in the Low ink Warning display to hold the ink used at cleaning and so... on. If the problem continues after completing the current printing. The printer automatically starts printing the images from the power has occurred (The POWER supply, plug the power cord back in the printer...
... ink tank. Contact the Customer Care Center. Press the RESUME/CANCEL button to the procedure below. Select Continue in use Images are printed directly from them. Camera Error Message Possible Cause Printer in the Low ink Warning display to hold the ink used at cleaning and so... on. If the problem continues after completing the current printing. The printer automatically starts printing the images from the power has occurred (The POWER supply, plug the power cord back in the printer...
i9900 Quick Start Guide
Page 78
...cable between the printer and the device, turn the device's power back on the printer flashes nine times. Troubleshooting Notes Images can be printed directly from digital cameras and digital video camcorders that are compatible with the digital camera or digital video camcorder, contact the Customer Care ...the digital camera or digital video camcorder is not supported, the POWER lamp on . When the paper is curled or the printed surface of the paper is a problem with this printer, a communication time error may occur and no more details, also refer to the user's manual for the...
...cable between the printer and the device, turn the device's power back on the printer flashes nine times. Troubleshooting Notes Images can be printed directly from digital cameras and digital video camcorders that are compatible with the digital camera or digital video camcorder, contact the Customer Care ...the digital camera or digital video camcorder is not supported, the POWER lamp on . When the paper is curled or the printed surface of the paper is a problem with this printer, a communication time error may occur and no more details, also refer to the user's manual for the...