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Troubleshooting Printout Is Unsatisfactory Printer Does Not Start or Stops Mid-Job Paper Jams or Does Not Feed The POWER Light Flashes Orange An Error Message Appears Other Problems Before You Call for Help Getting Help From Canon Specifications General Specifications System Requirements Using the Optional IS-32 Color Image Scanner Cartridge Using the Scanner Using the Scanner With Windows Using the Scanner With Macintosh Scanner Problems Contents 4
Troubleshooting Printout Is Unsatisfactory Printer Does Not Start or Stops Mid-Job Paper Jams or Does Not Feed The POWER Light Flashes Orange An Error Message Appears Other Problems Before You Call for Help Getting Help From Canon Specifications General Specifications System Requirements Using the Optional IS-32 Color Image Scanner Cartridge Using the Scanner Using the Scanner With Windows Using the Scanner With Macintosh Scanner Problems Contents 4
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Troubleshooting Printout Is Unsatisfactory Printer Does Not Start or Stops Mid-Job Paper Jams or Does Not Feed The POWER Light Flashes Orange An Error Message Appears Other Problems Before You Call for Help Getting Help From Canon Troubleshooting 298
Troubleshooting Printout Is Unsatisfactory Printer Does Not Start or Stops Mid-Job Paper Jams or Does Not Feed The POWER Light Flashes Orange An Error Message Appears Other Problems Before You Call for Help Getting Help From Canon Troubleshooting 298
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... or charts with text, use the optional BC-34e Photo BJ Cartridge. Using the Windows 98/95 Printer Driver Troubleshooting 300 These media provide better color reproduction and brighter colors than plain paper. For printing photographs or illustrations, use of High Resolution Paper, Glossy Photo Paper, or... may also cause printing problems. Print a Nozzle Check Pattern and check the printed patterns. Printing a Nozzle Check Pattern Check 2 ARE PRINTER DRIVER SETTINGS CORRECT FOR MEDIA AND PRINT JOB? Also make sure that the BJ Cartridge and Media Type settings match the BJ cartridge and...
... or charts with text, use the optional BC-34e Photo BJ Cartridge. Using the Windows 98/95 Printer Driver Troubleshooting 300 These media provide better color reproduction and brighter colors than plain paper. For printing photographs or illustrations, use of High Resolution Paper, Glossy Photo Paper, or... may also cause printing problems. Print a Nozzle Check Pattern and check the printed patterns. Printing a Nozzle Check Pattern Check 2 ARE PRINTER DRIVER SETTINGS CORRECT FOR MEDIA AND PRINT JOB? Also make sure that the BJ Cartridge and Media Type settings match the BJ cartridge and...
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... that appear pale green on how the screen is viewed and calibrated. The printed color tones may be clogged. If there are wide differences between displayed and printed colors are printed dark green. Troubleshooting 302 A color display and printer do not match the colors you see in the Choose Print Mode box under the Main tab.
... that appear pale green on how the screen is viewed and calibrated. The printed color tones may be clogged. If there are wide differences between displayed and printed colors are printed dark green. Troubleshooting 302 A color display and printer do not match the colors you see in the Choose Print Mode box under the Main tab.
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Make sure the correct settings are printed. If Color Adjustment is selected for Special Effects, the colors displayed on . You may also want to turn it on the screen may differ from those that the BJ Cartridge and Media Type ...settings. Using the Windows 98/95 Printer Driver Note Windows If Monochrome Effects is off, click the checkbox to click the Advanced button in the printer. then click the Color tab and adjust the color settings such as Color Balance, Output Style and Brightness. Printout Is Unsatisfactory Also make sure that are selected. Troubleshooting 303
Make sure the correct settings are printed. If Color Adjustment is selected for Special Effects, the colors displayed on . You may also want to turn it on the screen may differ from those that the BJ Cartridge and Media Type ...settings. Using the Windows 98/95 Printer Driver Note Windows If Monochrome Effects is off, click the checkbox to click the Advanced button in the printer. then click the Color tab and adjust the color settings such as Color Balance, Output Style and Brightness. Printout Is Unsatisfactory Also make sure that are selected. Troubleshooting 303
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... is selected, click the down-arrow and select Canon S400 from the pull-down list. ARE THE PRINTER AND COMPUTER SECURELY CONNECTED? A faulty or loose connection can generate meaningless characters and symbols to "Set as default". Troubleshooting 304 Note Check 2 If you have selected the wrong printer driver for the print job. make sure that...
... is selected, click the down-arrow and select Canon S400 from the pull-down list. ARE THE PRINTER AND COMPUTER SECURELY CONNECTED? A faulty or loose connection can generate meaningless characters and symbols to "Set as default". Troubleshooting 304 Note Check 2 If you have selected the wrong printer driver for the print job. make sure that...
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... right corner, right edge, or bottom edge The text is printing in the Scale box. Windows To disable Scaled Printing, open the Printer Properties dialog box, click the Page Layout tab, and click Normal-size Printing. Printout Is Unsatisfactory s Text cut off at the bottom...100% in the bottom right corner of the paper. Using the Macintosh Printer Driver Troubleshooting 306 If Scaled Printing is set for enlargement in the printer driver, the document is correct. Using the Windows 98/95 Printer Driver Macintosh To disable Scaled Printing, select Page Setup from view. Check...
... right corner, right edge, or bottom edge The text is printing in the Scale box. Windows To disable Scaled Printing, open the Printer Properties dialog box, click the Page Layout tab, and click Normal-size Printing. Printout Is Unsatisfactory s Text cut off at the bottom...100% in the bottom right corner of the paper. Using the Macintosh Printer Driver Troubleshooting 306 If Scaled Printing is set for enlargement in the printer driver, the document is correct. Using the Windows 98/95 Printer Driver Macintosh To disable Scaled Printing, select Page Setup from view. Check...
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Printout Is Unsatisfactory s Single file page prints over two or more pages Check DOES THE PAGE SIZE SETTING IN THE APPLICATION PROGRAM AND PRINTER DRIVER MATCH? Troubleshooting 307 Windows Set the same Page Size setting for the application program and the printer driver. Open the Printer Properties dialog box, click the Page Layout tab, and select the Page Size that matches the Page Size setting in the application program.
Printout Is Unsatisfactory s Single file page prints over two or more pages Check DOES THE PAGE SIZE SETTING IN THE APPLICATION PROGRAM AND PRINTER DRIVER MATCH? Troubleshooting 307 Windows Set the same Page Size setting for the application program and the printer driver. Open the Printer Properties dialog box, click the Page Layout tab, and select the Page Size that matches the Page Size setting in the application program.
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... cartridge in the auto sheet feeder. Check 3 DID YOU PRINT ON THE CORRECT PRINT SIDE OF THE MEDIA? Paper and Other Print Media-Print Side Troubleshooting 308 Re-attaching the tape or cap can cause air bubbles, trap dirt or dust, and clog the ink nozzles. The correct print side is... facing up when you load the media in the printer and clean the print heads immediately. If text or images are streaked, scratched, faint, or if the wrong colors are printed. If the protective tape or cap has been re-attached, remove it. Print a Nozzle...
... cartridge in the auto sheet feeder. Check 3 DID YOU PRINT ON THE CORRECT PRINT SIDE OF THE MEDIA? Paper and Other Print Media-Print Side Troubleshooting 308 Re-attaching the tape or cap can cause air bubbles, trap dirt or dust, and clog the ink nozzles. The correct print side is... facing up when you load the media in the printer and clean the print heads immediately. If text or images are streaked, scratched, faint, or if the wrong colors are printed. If the protective tape or cap has been re-attached, remove it. Print a Nozzle...
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...to the right to Fine in the Printer Properties dialog box. 2 In the Quality panel, drag the slide bar to the right to select Fine. Printout Is Unsatisfactory s Straight lines are broken Check 1 HAVE THE PRINT HEADS BEEN ALIGNED? Troubleshooting 309 Changing Print Quality to select Fine.... If you must align the print heads. Macintosh 1 When using Manual for printing, click the Details button in the printer driver may appear broken or uneven. Each time you install a...
...to the right to Fine in the Printer Properties dialog box. 2 In the Quality panel, drag the slide bar to the right to select Fine. Printout Is Unsatisfactory s Straight lines are broken Check 1 HAVE THE PRINT HEADS BEEN ALIGNED? Troubleshooting 309 Changing Print Quality to select Fine.... If you must align the print heads. Macintosh 1 When using Manual for printing, click the Details button in the printer driver may appear broken or uneven. Each time you install a...
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...Intensity setting (print density) in the Color tab to use High Resolution Paper, Glossy Photo Paper, or other special media, always load the pages with a special coating for better ink absorption. Check 1 ARE YOU PRINTING ON THIN PAPER? IS THE PRINTER DRIVER SET FOR HIGH DENSITY PRINTING? ... curled As printed pages are ejected from the printer, they are printed uneven or broken after changing the setting of the paper thickness lever on the front of these media is treated with the print side (whiter side) facing up. Troubleshooting 310 Printout Is Unsatisfactory Check 3 IS THE...
...Intensity setting (print density) in the Color tab to use High Resolution Paper, Glossy Photo Paper, or other special media, always load the pages with a special coating for better ink absorption. Check 1 ARE YOU PRINTING ON THIN PAPER? IS THE PRINTER DRIVER SET FOR HIGH DENSITY PRINTING? ... curled As printed pages are ejected from the printer, they are printed uneven or broken after changing the setting of the paper thickness lever on the front of these media is treated with the print side (whiter side) facing up. Troubleshooting 310 Printout Is Unsatisfactory Check 3 IS THE...
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...Troubleshooting 311 Note Curling occurs most frequently with small paper sizes (such as A5). To avoid this curling problem, try not to use the Density slide bar to change the Intensity setting. Printout Is Unsatisfactory Windows 1 Open the Printer Properties dialog box and click the Advanced button in the Printer... Properties dialog box. 2 Click the Color panel, and use small paper sizes to change the intensity setting. Macintosh ...
...Troubleshooting 311 Note Curling occurs most frequently with small paper sizes (such as A5). To avoid this curling problem, try not to use the Density slide bar to change the Intensity setting. Printout Is Unsatisfactory Windows 1 Open the Printer Properties dialog box and click the Advanced button in the Printer... Properties dialog box. 2 Click the Color panel, and use small paper sizes to change the intensity setting. Macintosh ...
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... this problem by reducing the black density on the printer driver setting screen. Windows 1 Open the Printer Properties dialog box and click the Advanced button in the Printer Properties dialog box. 2 In the Color panel, use the Black slide bar to perform your printing. Troubleshooting 312 Macintosh 1 When using the optional BC-34e Photo BJ...
... this problem by reducing the black density on the printer driver setting screen. Windows 1 Open the Printer Properties dialog box and click the Advanced button in the Printer Properties dialog box. 2 In the Color panel, use the Black slide bar to perform your printing. Troubleshooting 312 Macintosh 1 When using the optional BC-34e Photo BJ...
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... of print media. Printout Is Unsatisfactory s Ink blurred The ink has blurred in color photographs or illustrations. If you are not sharp and the ink has spread and run together. Cleaning the Print Head Check 3 IS THE PRINTER DRIVER SET FOR HIGH-DENSITY PRINTING? images are using plain paper, use High Resolution... YOU USING PLAIN PAPER? Clogged print head nozzles can cause ink spread and blurring, so clean the print head. Check 2 IS THE PRINT HEAD DIRTY? Troubleshooting 313
... of print media. Printout Is Unsatisfactory s Ink blurred The ink has blurred in color photographs or illustrations. If you are not sharp and the ink has spread and run together. Cleaning the Print Head Check 3 IS THE PRINTER DRIVER SET FOR HIGH-DENSITY PRINTING? images are using plain paper, use High Resolution... YOU USING PLAIN PAPER? Clogged print head nozzles can cause ink spread and blurring, so clean the print head. Check 2 IS THE PRINT HEAD DIRTY? Troubleshooting 313
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Macintosh 1 When using Manual for printing, click the Details button in the Main tab. 2 Click the Color tab. 3 Use the Intensity slide bar to change the intensity setting. Troubleshooting 314 Printout Is Unsatisfactory Windows 1 Open the Printer Properties dialog box and click the Advanced button in the Printer Properties dialog box. 2 In the color panel, use the Density slide bar to change the print density setting.
Macintosh 1 When using Manual for printing, click the Details button in the Main tab. 2 Click the Color tab. 3 Use the Intensity slide bar to change the intensity setting. Troubleshooting 314 Printout Is Unsatisfactory Windows 1 Open the Printer Properties dialog box and click the Advanced button in the Printer Properties dialog box. 2 In the color panel, use the Density slide bar to change the print density setting.
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To avoid problems, print only in the Main tab. 2 Click the Color tab. 3 Use the Intensity slide bar to change the print density setting. Printing Area Troubleshooting 316 Check 4 Printout Is Unsatisfactory ARE YOU EXECUTING A HIGH-DENSITY PRINT ON PLAIN PAPER? Lower the Intensity setting. Check 5 Note...page. If you print outside the recommended printing area, the print heads may scratch the surface of the page. Windows 1 Open the Printer Properties dialog box, and click the Advanced button in the recommended printing area. If you execute a high-density print job on High ...
To avoid problems, print only in the Main tab. 2 Click the Color tab. 3 Use the Intensity slide bar to change the print density setting. Printing Area Troubleshooting 316 Check 4 Printout Is Unsatisfactory ARE YOU EXECUTING A HIGH-DENSITY PRINT ON PLAIN PAPER? Lower the Intensity setting. Check 5 Note...page. If you print outside the recommended printing area, the print heads may scratch the surface of the page. Windows 1 Open the Printer Properties dialog box, and click the Advanced button in the recommended printing area. If you execute a high-density print job on High ...
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... rest. Check 2 IS THE SHEET FEEDER OVERLOADED? Check 3 DID YOU RAISE THE PAPER REST? Media Sizes You Can Use With the Printer Media Types You Cannot Use With the Printer Troubleshooting 333 Check 4 IS THE PAPER FOLDED OR CURLED? Before you load media other media thicker than envelopes in the auto sheet feeder...
... rest. Check 2 IS THE SHEET FEEDER OVERLOADED? Check 3 DID YOU RAISE THE PAPER REST? Media Sizes You Can Use With the Printer Media Types You Cannot Use With the Printer Troubleshooting 333 Check 4 IS THE PAPER FOLDED OR CURLED? Before you load media other media thicker than envelopes in the auto sheet feeder...
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Media Types You Cannot Use With the Printer Troubleshooting 337 Note Paper Jams or Does Not Feed • If the paper cannot be removed, press the POWER button twice to eject the paper automatically and start the print job again. • Paper within the range of 17 to 28 lb (64 to 105 g/m2) can be loaded in the auto sheet feeder. Media Sizes You Can Use With the Printer • To avoid misfeeds and paper jams, do not load wrinkled, folded, or curled paper in the auto sheet feeder.
Media Types You Cannot Use With the Printer Troubleshooting 337 Note Paper Jams or Does Not Feed • If the paper cannot be removed, press the POWER button twice to eject the paper automatically and start the print job again. • Paper within the range of 17 to 28 lb (64 to 105 g/m2) can be loaded in the auto sheet feeder. Media Sizes You Can Use With the Printer • To avoid misfeeds and paper jams, do not load wrinkled, folded, or curled paper in the auto sheet feeder.
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... and send the print job directly to use. After the POWER light is on, the printer is warming up. Click the button for "Print directly to the printer." Troubleshooting 343 Check 3 IS PRINT SPOOLING OPERATING CORRECTLY? Select Properties. 2 Click the Details tab and click the Spool Settings button. Highlight the Canon S400 icon and rightclick.
... and send the print job directly to use. After the POWER light is on, the printer is warming up. Click the button for "Print directly to the printer." Troubleshooting 343 Check 3 IS PRINT SPOOLING OPERATING CORRECTLY? Select Properties. 2 Click the Details tab and click the Spool Settings button. Highlight the Canon S400 icon and rightclick.
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... and click the Spool Settings button. 3 In the Spool Settings dialog box, click the button for "Enable bi-directional support for this printer." Operation of the BJ Status Monitor requires bi-directional data transfer between the computer and printer. Troubleshooting 355 Other Problems s BJ Status Monitor does not open Windows Check 1 DOES YOUR...
... and click the Spool Settings button. 3 In the Spool Settings dialog box, click the button for "Enable bi-directional support for this printer." Operation of the BJ Status Monitor requires bi-directional data transfer between the computer and printer. Troubleshooting 355 Other Problems s BJ Status Monitor does not open Windows Check 1 DOES YOUR...