Service Guide
Page 5
... decided for our "global" product offering. These LOCALIZED FEATURES will not be covered in the FRU list of this generic service guide. Veriton Z290G AIO Computer Service Guide v FRU Information Please note WHEN ORDERING FRU PARTS, that you should check the most up-to order FRU parts...is made, it will NOT be noted in the printed service guide. In such cases, please contact your regional Acer office to -date information available on card, modem, or extra memory capability). If, for repair and service of a machine (e.g. To better fit local market requirements and enhance product...
... decided for our "global" product offering. These LOCALIZED FEATURES will not be covered in the FRU list of this generic service guide. Veriton Z290G AIO Computer Service Guide v FRU Information Please note WHEN ORDERING FRU PARTS, that you should check the most up-to order FRU parts...is made, it will NOT be noted in the printed service guide. In such cases, please contact your regional Acer office to -date information available on card, modem, or extra memory capability). If, for repair and service of a machine (e.g. To better fit local market requirements and enhance product...
Service Guide
Page 7
... Drive 37 Removing the System Fan 39 Removing the Heat Sink 40 Removing the Memory Modules 41 Removing the Webcam Cable 42 Removing the Power Button/LED Assembly 42 Removing the Speakers 43 Removing the Mainboard 44 vii Veriton Z290G AIO Computer Service Guide Table of Contents Chapter 1 - Features and Specifications 1 System Features...
... Drive 37 Removing the System Fan 39 Removing the Heat Sink 40 Removing the Memory Modules 41 Removing the Webcam Cable 42 Removing the Power Button/LED Assembly 42 Removing the Speakers 43 Removing the Mainboard 44 vii Veriton Z290G AIO Computer Service Guide Table of Contents Chapter 1 - Features and Specifications 1 System Features...
Service Guide
Page 9
...Antivirus software Description Intel Atom D525 processor Intel NM10 Express Chipset • Number of DIMM slots: Two DDR3 DIMM slots • Maximum memory: 4 GB (using two 2 GB modules) Integrated in the Intel Atom D525 processor • 18.5-inch WXGA TFT LCD panel •...microphone VESA mounting compliant 65 W • Microsoft Windows 7 • Microsoft Windows XP • Linux 2.6 or higher • FreeDOS Norton Internet Security Veriton Z290G AIO Computer Service Guide 1 Headphone jack - USB ports (two) - Ethernet jack (RJ-45) - Microphone jack • Rear panel - Features ...
...Antivirus software Description Intel Atom D525 processor Intel NM10 Express Chipset • Number of DIMM slots: Two DDR3 DIMM slots • Maximum memory: 4 GB (using two 2 GB modules) Integrated in the Intel Atom D525 processor • 18.5-inch WXGA TFT LCD panel •...microphone VESA mounting compliant 65 W • Microsoft Windows 7 • Microsoft Windows XP • Linux 2.6 or higher • FreeDOS Norton Internet Security Veriton Z290G AIO Computer Service Guide 1 Headphone jack - USB ports (two) - Ethernet jack (RJ-45) - Microphone jack • Rear panel - Features ...
Service Guide
Page 14
... Super I/O Specification Intel NM10 Express Chipset ITE 8757 BIOS Item BIOS chip Setup utility Specification AMI BIOS CMOS Setup Utility Memory Item Controller Number of DIMM slot Maximum memory Data rate Supported capacities DIMM type Supported brands Population rule Specification Integrated in the Intel processor 2 2 GB (using two... 2 GB modules) 1333 MT/s 512 MB, 1 or 2 GB 240-pin DDR3 SO-DIMM Hynix, Kingston, Micron, Unifosa, Samsung You can install memory modules in any combination as long as they match the above specifications. 6 Veriton Z290G AIO Computer Service Guide
... Super I/O Specification Intel NM10 Express Chipset ITE 8757 BIOS Item BIOS chip Setup utility Specification AMI BIOS CMOS Setup Utility Memory Item Controller Number of DIMM slot Maximum memory Data rate Supported capacities DIMM type Supported brands Population rule Specification Integrated in the Intel processor 2 2 GB (using two... 2 GB modules) 1333 MT/s 512 MB, 1 or 2 GB 240-pin DDR3 SO-DIMM Hynix, Kingston, Micron, Unifosa, Samsung You can install memory modules in any combination as long as they match the above specifications. 6 Veriton Z290G AIO Computer Service Guide
Service Guide
Page 15
... Digital (SD) • Memory Stick (MS) • Memory Stick PRO (MS PRO) cards Ethernet Item Controller LAN protocol LAN connector type Specification Realtek RTL8111DL Gigabit Ethernet controller 10/100/1000 Mbps RJ-45 Wireless LAN Item Model Form factor Specification Lite-On WN6602RH (802.11 b/g/n) PCIe Mini Card Veriton Z290G AIO Computer Service Guide 7
... Digital (SD) • Memory Stick (MS) • Memory Stick PRO (MS PRO) cards Ethernet Item Controller LAN protocol LAN connector type Specification Realtek RTL8111DL Gigabit Ethernet controller 10/100/1000 Mbps RJ-45 Wireless LAN Item Model Form factor Specification Lite-On WN6602RH (802.11 b/g/n) PCIe Mini Card Veriton Z290G AIO Computer Service Guide 7
Service Guide
Page 17
...configuration values in CMOS. POST uses these values to run this case, the system cannot retain configuration values in a battery-backed nonvolatile memory called CMOS RAM. Replace the RTC battery with a new one. IMPORTANT If you are already properly configured and optimized, there is normally.... NOTE For ease of the system RAM, which allows configuration data to be simply referred to the BIOS settings. In this utility. Veriton Z290G Service Guide 9 If the values and the actual hardware do not agree, POST generates an error message. Since most systems are prompted ...
...configuration values in CMOS. POST uses these values to run this case, the system cannot retain configuration values in a battery-backed nonvolatile memory called CMOS RAM. Replace the RTC battery with a new one. IMPORTANT If you are already properly configured and optimized, there is normally.... NOTE For ease of the system RAM, which allows configuration data to be simply referred to the BIOS settings. In this utility. Veriton Z290G Service Guide 9 If the values and the actual hardware do not agree, POST generates an error message. Since most systems are prompted ...
Service Guide
Page 20
System asset tag number 12 Veriton Z290G Service Guide System serial number. Field Processor Type Processor Speed System Memory Product Name System Serial Number System BIOS Version BIOS Release Date Asset Tag Number Description Type of processor installed on the system Speed of the processor installed on the system Size of system memory detected during boot-up Official model name of the computer. Product Information . Current system BIOS version Date when the CMOS setup utility was released.
System asset tag number 12 Veriton Z290G Service Guide System serial number. Field Processor Type Processor Speed System Memory Product Name System Serial Number System BIOS Version BIOS Release Date Asset Tag Number Description Type of processor installed on the system Speed of the processor installed on the system Size of system memory detected during boot-up Official model name of the computer. Product Information . Current system BIOS version Date when the CMOS setup utility was released.
Service Guide
Page 23
...controller will be allocated as graphics memory using the Intel Dynamic Video Memory Technology. Value Enabled Disabled Enabled Disabled Enabled Disabled 1 MB 8 MB Fixed DVMT 128 MB 256 MB Maximum Veriton Z290G Service Guide 15 When enabled, some or all of video memory detected during boot-up. ASF ...is useful for Alert Standard Format. Select the Intel Dynamic Video Memory Technology mode. XD Bit is physically installed. Note: This...
...controller will be allocated as graphics memory using the Intel Dynamic Video Memory Technology. Value Enabled Disabled Enabled Disabled Enabled Disabled 1 MB 8 MB Fixed DVMT 128 MB 256 MB Maximum Veriton Z290G Service Guide 15 When enabled, some or all of video memory detected during boot-up. ASF ...is useful for Alert Standard Format. Select the Intel Dynamic Video Memory Technology mode. XD Bit is physically installed. Note: This...
Service Guide
Page 25
...the AC power loss. Value Yes No S3 (STR) S1 (POS) Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Power Off Power On Last State Veriton Z290G Service Guide 17 The computer remains off until the power button is suspend to RAM, i.e., the system shuts down with the exception of a refresh ... Enables or disables the system to wake up from a power-saving mode when a USB keyboard or mouse is used . The computer reverts to the system memory. Power Management Setup Field ACPI Aware OS ACPI Suspend Mode Power On by RTC Alarm Power On by Onboard LAN Wake Up by PS/2 KB...
...the AC power loss. Value Yes No S3 (STR) S1 (POS) Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Power Off Power On Last State Veriton Z290G Service Guide 17 The computer remains off until the power button is suspend to RAM, i.e., the system shuts down with the exception of a refresh ... Enables or disables the system to wake up from a power-saving mode when a USB keyboard or mouse is used . The computer reverts to the system memory. Power Management Setup Field ACPI Aware OS ACPI Suspend Mode Power On by RTC Alarm Power On by Onboard LAN Wake Up by PS/2 KB...
Service Guide
Page 49
Remove the LCD assembly by following the procedure described on the page 30. 2. Removing the Memory Modules 1. Open the holding clips securing the memory modules (a), then remove the memory modules from the DIMM slots (b). Veriton Z290G AIO Computer Service Guide 41 Remove the heat sink. 4.
Remove the LCD assembly by following the procedure described on the page 30. 2. Removing the Memory Modules 1. Open the holding clips securing the memory modules (a), then remove the memory modules from the DIMM slots (b). Veriton Z290G AIO Computer Service Guide 41 Remove the heat sink. 4.
Service Guide
Page 52
Remove the memory modules by following the procedure described on page 42. 8. Remove the screws securing the mainboard. Remove the webcam cable by following the procedure described on ... 43. 10. Remove the speakers by following the procedure described on page 39. 5. Quantity 5 Color Chrome Torque 4.5 +/- 0.3 kgf.cm Part Number 86.7A554.6R0 44 Veriton Z290G AIO Computer Service Guide Remove the power button/LED assembly by following the procedure described on the page 35. 3. Remove the speakers from the rear...
Remove the memory modules by following the procedure described on page 42. 8. Remove the screws securing the mainboard. Remove the webcam cable by following the procedure described on ... 43. 10. Remove the speakers by following the procedure described on page 39. 5. Quantity 5 Color Chrome Torque 4.5 +/- 0.3 kgf.cm Part Number 86.7A554.6R0 44 Veriton Z290G AIO Computer Service Guide Remove the power button/LED assembly by following the procedure described on the page 35. 3. Remove the speakers from the rear...
Service Guide
Page 56
... Checkpoints may occur during the system startup. Perform keyboard controller BAT test. Verify that flat mode is enabled. 48 Veriton Z290G AIO Computer Service Guide Do additional chipset initialization. Verify that flat mode is still can not be determined, review the... seated. 7. Verify that the processor, memory module(s), and expansion board(s) are Acer-qualified and supported. 10. Early super I /O port 80h. Execute full memory sizing module. If memory sizing module not executed, start memory refresh and do memory sizing in debugging problems that may appear ...
... Checkpoints may occur during the system startup. Perform keyboard controller BAT test. Verify that flat mode is enabled. 48 Veriton Z290G AIO Computer Service Guide Do additional chipset initialization. Verify that flat mode is still can not be determined, review the... seated. 7. Verify that the processor, memory module(s), and expansion board(s) are Acer-qualified and supported. 10. Early super I /O port 80h. Execute full memory sizing module. If memory sizing module not executed, start memory refresh and do memory sizing in debugging problems that may appear ...
Service Guide
Page 57
... Verify that may occur during the boot block recovery portion of the flash part. Restore CPUID value back into memory. Disable ATAPI hardware. Jump back to execute serial flash. Make flash write enabled through chipset and OEM specific method...memory and control is given to the current configuration of the BIOS. Recovery file not found flash part size. Restore CPUID value back into register. Set stack. Leaves all RAM below 1 MB Read-Write including E000 and F000 shadow areas but closing SMRAM. Attempt to "BIOS Recovery" section on media. Veriton Z290G...
... Verify that may occur during the boot block recovery portion of the flash part. Restore CPUID value back into memory. Disable ATAPI hardware. Jump back to execute serial flash. Make flash write enabled through chipset and OEM specific method...memory and control is given to the current configuration of the BIOS. Recovery file not found flash part size. Restore CPUID value back into register. Set stack. Leaves all RAM below 1 MB Read-Write including E000 and F000 shadow areas but closing SMRAM. Attempt to "BIOS Recovery" section on media. Veriton Z290G...
Service Guide
Page 58
...count reg. Uncompress and initialize any OEM specific information. GPNV is initialized at this checkpoint. Initializes different devices through DIM. Allocate memory for EGA, and DMA controllers. Initializes the silent boot module. Initializes DMAC-1 & DMAC-2. Initialize RTC date/time. Checkpoint 03 ..., Runtime data area. Initializes data variables that may occur during the BIOS preboot process. Enable IRQ-0 in the system. 50 Veriton Z290G AIO Computer Service Guide Program the keyboard controller command byte is bad, update CMOS with power-on POST entry and GPNV area...
...count reg. Uncompress and initialize any OEM specific information. GPNV is initialized at this checkpoint. Initializes different devices through DIM. Allocate memory for EGA, and DMA controllers. Initializes the silent boot module. Initializes DMAC-1 & DMAC-2. Initialize RTC date/time. Checkpoint 03 ..., Runtime data area. Initializes data variables that may occur during the BIOS preboot process. Enable IRQ-0 in the system. 50 Veriton Z290G AIO Computer Service Guide Program the keyboard controller command byte is bad, update CMOS with power-on POST entry and GPNV area...
Service Guide
Page 59
... initialization of chipset registers. Check boot password if installed. Fill the free area in memory test. Prepare CPU for IPL detection. Uninstall POST INT1Ch vector and INT09h vector. End of POST initialization of ESCD in NVRam. Veriton Z290G AIO Computer Service Guide 51 Initialize Int-13 and prepare for OS boot including final...
... initialization of chipset registers. Check boot password if installed. Fill the free area in memory test. Prepare CPU for IPL detection. Uninstall POST INT1Ch vector and INT09h vector. End of POST initialization of ESCD in NVRam. Veriton Z290G AIO Computer Service Guide 51 Initialize Int-13 and prepare for OS boot including final...
Service Guide
Page 60
... a problem with the mainboard. DIM Code Checkpoints The Device Initialization Manager (DIM) gets control at 512K base memory or when CMOS is corrupted. 52 Veriton Z290G AIO Computer Service Guide Checkpoint 2A 38 Description Initialize different buses and perform the following functions: Reset, Detect, ...for and initializes any PnP, PCI, or AGP video devices. Function 4 searches for troubleshooting or require that may indicate a defective memory module. POST error messages tell users what failure the system has detected. Others may occur when the hole is set to a hardware...
... a problem with the mainboard. DIM Code Checkpoints The Device Initialization Manager (DIM) gets control at 512K base memory or when CMOS is corrupted. 52 Veriton Z290G AIO Computer Service Guide Checkpoint 2A 38 Description Initialize different buses and perform the following functions: Reset, Detect, ...for and initializes any PnP, PCI, or AGP video devices. Function 4 searches for troubleshooting or require that may indicate a defective memory module. POST error messages tell users what failure the system has detected. Others may occur when the hole is set to a hardware...
Service Guide
Page 63
...failure.This message can be displayed if Virus Detection is trying to use the same non-shareable resources (Memory or I /O resource conflict when configured by an ATAPI device using the S.M.A.R.T. A S.M.A.R.T. Two or ...more Static Devices are trying to use the same resource space (usually Memory or I /O conflict Description Error initializing primary DMA controller. This message will prompt the user. capable hard ... /O). There was not used to a data error. Veriton Z290G AIO Computer Service Guide 55
...failure.This message can be displayed if Virus Detection is trying to use the same non-shareable resources (Memory or I /O resource conflict when configured by an ATAPI device using the S.M.A.R.T. A S.M.A.R.T. Two or ...more Static Devices are trying to use the same resource space (usually Memory or I /O conflict Description Error initializing primary DMA controller. This message will prompt the user. capable hard ... /O). There was not used to a data error. Veriton Z290G AIO Computer Service Guide 55
Service Guide
Page 65
.../cables • IDE disk drives • See "Undetermined Problems". • Mainboard Veriton Z290G AIO Computer Service Guide 57 Processor test failed. then reboot the system. • Memory module • Mainboard System works but fails to a check procedure, replace the FRU...requirement before diagnosing any processor problems. Mainboard and Memory-related Symptoms Symptom/Error Action/FRU Memory test failed. • Memory module • Mainboard Incorrect memory size shown or repeated • Insert the memory modules in the check procedure. If the reading...
.../cables • IDE disk drives • See "Undetermined Problems". • Mainboard Veriton Z290G AIO Computer Service Guide 57 Processor test failed. then reboot the system. • Memory module • Mainboard System works but fails to a check procedure, replace the FRU...requirement before diagnosing any processor problems. Mainboard and Memory-related Symptoms Symptom/Error Action/FRU Memory test failed. • Memory module • Mainboard Incorrect memory size shown or repeated • Insert the memory modules in the check procedure. If the reading...
Service Guide
Page 66
... write error. CD/DVD-ROM drive cannot load or eject when the system is turned on and its eject button is damaged. NOTE Ensure the memory modules are installed properly and the contact leads are displayed. • CD may have dirt or foreign material on it . Software asks to light, but... except power cable, then press the eject button to try to master connector or the drive is clean before diagnosing any optical drive problems. 58 Veriton Z290G AIO Computer Service Guide
... write error. CD/DVD-ROM drive cannot load or eject when the system is turned on and its eject button is damaged. NOTE Ensure the memory modules are installed properly and the contact leads are displayed. • CD may have dirt or foreign material on it . Software asks to light, but... except power cable, then press the eject button to try to master connector or the drive is clean before diagnosing any optical drive problems. 58 Veriton Z290G AIO Computer Service Guide
Service Guide
Page 67
...modem, make sure Wake up system from modem adapter card is connected to the mainboard Video and Monitor-related Symptoms Symptom/Error Video memory test failed.Video adapter failed. Action/FRU • Remove all non-factory-installed cards. • Load default settings (if screen... • Monitor • Video adapter card • Mainboard • Monitor signal connection/cable • Video adapter card • Mainboard Veriton Z290G AIO Computer Service Guide 59 but cannot receive/send data/fax Fax/voice modem software program invoked but no sound output. (Data files are ...
...modem, make sure Wake up system from modem adapter card is connected to the mainboard Video and Monitor-related Symptoms Symptom/Error Video memory test failed.Video adapter failed. Action/FRU • Remove all non-factory-installed cards. • Load default settings (if screen... • Monitor • Video adapter card • Mainboard • Monitor signal connection/cable • Video adapter card • Mainboard Veriton Z290G AIO Computer Service Guide 59 but cannot receive/send data/fax Fax/voice modem software program invoked but no sound output. (Data files are ...