Owner's Manual
Page 3
...maintenance and what to do if you have a problem while driving, such as a flat tire or overheated engine, etc. The 1997 GMC Yukon and Suburban Owner's Manual 1-1 Seats and Restraint Systems This section tells you how to use your vehicle. i It also gives you information ...on "Reporting Safety Defects" on the Road This section tells what fluids and lubricants to use. 8- 1 Customer Assistance Information This section tells you how t o contact GMC...
...maintenance and what to do if you have a problem while driving, such as a flat tire or overheated engine, etc. The 1997 GMC Yukon and Suburban Owner's Manual 1-1 Seats and Restraint Systems This section tells you how to use your vehicle. i It also gives you information ...on "Reporting Safety Defects" on the Road This section tells what fluids and lubricants to use. 8- 1 Customer Assistance Information This section tells you how t o contact GMC...
Owner's Manual
Page 47
... I add a snow plow? Yes. Also, the air bag system may cause an air bag inflation. See "Customer Satisfaction Procedure"in addresses for Customer Assistance are Step Two of the Customer Satisfaction Procedurein this ,you should contact Customer Assistance before you relocate any questions about this manual. We've designed our air bag systems to...
... I add a snow plow? Yes. Also, the air bag system may cause an air bag inflation. See "Customer Satisfaction Procedure"in addresses for Customer Assistance are Step Two of the Customer Satisfaction Procedurein this ,you should contact Customer Assistance before you relocate any questions about this manual. We've designed our air bag systems to...
Owner's Manual
Page 230
... youwill tow a trailer, you must add the tongue load to see if the weights are proper. In Canada, write to: General Motors of Canada Limited Customer Communication Centre 1908 Colonel Sam Drive Oshawa, Ontario LlH 8P7 Weight of the Trailer Tongue The tongue load (A) of the total loaded trailer weight (B). A If...
... youwill tow a trailer, you must add the tongue load to see if the weights are proper. In Canada, write to: General Motors of Canada Limited Customer Communication Centre 1908 Colonel Sam Drive Oshawa, Ontario LlH 8P7 Weight of the Trailer Tongue The tongue load (A) of the total loaded trailer weight (B). A If...
Owner's Manual
Page 411
This section also tells how toobtain service you need assistance. Section 8 Customer Assistance Information Here you will find outhow to General Motors Ordering Service and Owner Publications in an Alternative Dispute Resolution Program 8- 10... Safety Defects to the Canadian Government Reporting SafetyDefects to contactGMC if you publications and how to reportany safety defects. 8-2 8-4 8-5 8-7 8-8 8-9 Customer Satisfaction Procedure Customer Assistance forText Telephone (TTY) Users Roadside Assistance Canadian Roadside Assistance Courtesy Transportation GM Participation in Canada 8-1
This section also tells how toobtain service you need assistance. Section 8 Customer Assistance Information Here you will find outhow to General Motors Ordering Service and Owner Publications in an Alternative Dispute Resolution Program 8- 10... Safety Defects to the Canadian Government Reporting SafetyDefects to contactGMC if you publications and how to reportany safety defects. 8-2 8-4 8-5 8-7 8-8 8-9 Customer Satisfaction Procedure Customer Assistance forText Telephone (TTY) Users Roadside Assistance Canadian Roadside Assistance Courtesy Transportation GM Participation in Canada 8-1
Owner's Manual
Page 413
... (French). STEP TWO -- If after contacting amember of dealership management, it appears your concern cannot be resolved by calling 1 -800-GMC-8782 (1 -800-462-8782, Customer Assistance prompt.) In Canada, contact GM of the United States and Canada, call the following numbers as appropriate: In Mexico: (525)... 625-3256 0 0 In the U.S. In Puerto Rico: 1-800-496-9992 (English) or 1-800-496-9993 (Spanish) 8-3 For help , contact the GMC Consumer Relations Manager by the dealership without further help outside of Canada Customer Communication Centre in Canada at (905) 644-4 1 12.
... (French). STEP TWO -- If after contacting amember of dealership management, it appears your concern cannot be resolved by calling 1 -800-GMC-8782 (1 -800-462-8782, Customer Assistance prompt.) In Canada, contact GM of the United States and Canada, call the following numbers as appropriate: In Mexico: (525)... 625-3256 0 0 In the U.S. In Puerto Rico: 1-800-496-9992 (English) or 1-800-496-9993 (Spanish) 8-3 For help , contact the GMC Consumer Relations Manager by the dealership without further help outside of Canada Customer Communication Centre in Canada at (905) 644-4 1 12.
Owner's Manual
Page 414
...mileage Nature of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L 1H 8P7 8-4 Judson Street 1607-04 Pontiac, MI 48342-2230 In Canada, write to: General Motors of concern 0 When contacting GMC, please remember that your concern... Assistance Information Refer available to give the Customer Assistance Representative: booklet for addressesof GM Overseas offices. 0 Your name, address, home and business telephone numbers Vehicle Identification Number (This is why we can give your inquiry to: GMC Customer Assistance 3 1 E. That is available from...
...mileage Nature of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L 1H 8P7 8-4 Judson Street 1607-04 Pontiac, MI 48342-2230 In Canada, write to: General Motors of concern 0 When contacting GMC, please remember that your concern... Assistance Information Refer available to give the Customer Assistance Representative: booklet for addressesof GM Overseas offices. 0 Your name, address, home and business telephone numbers Vehicle Identification Number (This is why we can give your inquiry to: GMC Customer Assistance 3 1 E. That is available from...
Owner's Manual
Page 415
...: Installation of spare tire will be covered at no charge (customer is responsible for repair or replacement of the replacement key will be covered at no charge within 10 miles ( 1 6 km). Delivery of tire). GMC's Roadside Assistance provides stranded owners with over-the-phone roadside repairs... following special services: 8-5 Lock Out: Replacement keys or locksmith service will be covered at no charge if you are unable to the nearest GMC dealer for the customer to get to the nearest service station (up to $4.00) will be covered. J u m p Start: No-start situations which require...
...: Installation of spare tire will be covered at no charge (customer is responsible for repair or replacement of the replacement key will be covered at no charge within 10 miles ( 1 6 km). Delivery of tire). GMC's Roadside Assistance provides stranded owners with over-the-phone roadside repairs... following special services: 8-5 Lock Out: Replacement keys or locksmith service will be covered at no charge if you are unable to the nearest GMC dealer for the customer to get to the nearest service station (up to $4.00) will be covered. J u m p Start: No-start situations which require...
Owner's Manual
Page 416
... Interruption service covers expenses such as providing the name of the closest dealer or minor technical advice, etc., is available to retail and retail lease customers operating 1997 GMC light duty trucks for reimbursement. Original receipts should be required to $500.00) when directly associated with warrantydisablement. Maps include points of vehicle or...
... Interruption service covers expenses such as providing the name of the closest dealer or minor technical advice, etc., is available to retail and retail lease customers operating 1997 GMC light duty trucks for reimbursement. Original receipts should be required to $500.00) when directly associated with warrantydisablement. Maps include points of vehicle or...
Owner's Manual
Page 418
...receive. Some state insurance regulations make any changes or discontinue the Courtesy Transportation Program at any time without notification. For additional programdetails contact your GMC dealer. 0 A loaner vehicle willbe made available for overnight warranty repairs upto a five day maximum, or up to a $30 allowance for.../day for rides provided by your GM dealer for overnight warranty repair up to and not to 10 miles (16 km)) for customers when obtaining warranty service. The Commitment Plus Courtesy Transportation Program is offered in lieu of age. If you are under 2 1 ...
...receive. Some state insurance regulations make any changes or discontinue the Courtesy Transportation Program at any time without notification. For additional programdetails contact your GMC dealer. 0 A loaner vehicle willbe made available for overnight warranty repairs upto a five day maximum, or up to a $30 allowance for.../day for rides provided by your GM dealer for overnight warranty repair up to and not to 10 miles (16 km)) for customers when obtaining warranty service. The Commitment Plus Courtesy Transportation Program is offered in lieu of age. If you are under 2 1 ...
Owner's Manual
Page 419
...LINE. Eligibility is very successful. Canadian owners refer to your new vehicle. Both GMC and your GMC dealer are committed to making sure you are not satisfied after following the Customer Satisfaction Procedure,you may be instances where an impartial third party can assist in ...address, your Vehicle Identification Number (VTN) and a statement of the nature of your concern has not been adequately addressed, the Customer Satisfaction Procedure described earlier in this program. General Motors reserves the right to change eligibility limitations and/or discontinue its to settle ...
...LINE. Eligibility is very successful. Canadian owners refer to your new vehicle. Both GMC and your GMC dealer are committed to making sure you are not satisfied after following the Customer Satisfaction Procedure,you may be instances where an impartial third party can assist in ...address, your Vehicle Identification Number (VTN) and a statement of the nature of your concern has not been adequately addressed, the Customer Satisfaction Procedure described earlier in this program. General Motors reserves the right to change eligibility limitations and/or discontinue its to settle ...
Owner's Manual
Page 420
... decision. REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you believe that your dealer or General Motors. We prefer you utilize the Customer Satisfaction Procedure before filing a claim with a separatewarranty booklet that contains detailed warranty information. The arbitrator will attempt to : NHTSA, U.S. ...program before you may either call the Auto Safety Hotline toll-free at 1-800-GMC-8782 ( 1 -800-462-8782). For further information, contact the BBB at 1-800-955-5 100 or the GMC Customer Assistance Center at 1-800-424-9393 (or 366-0123 in addition to AUTO LINE...
... decision. REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you believe that your dealer or General Motors. We prefer you utilize the Customer Satisfaction Procedure before filing a claim with a separatewarranty booklet that contains detailed warranty information. The arbitrator will attempt to : NHTSA, U.S. ...program before you may either call the Auto Safety Hotline toll-free at 1-800-GMC-8782 ( 1 -800-462-8782). For further information, contact the BBB at 1-800-955-5 100 or the GMC Customer Assistance Center at 1-800-424-9393 (or 366-0123 in addition to AUTO LINE...
Owner's Manual
Page 421
Or, write: General Motors of Canada Limited. Please call us at 1-800-GMC-8782 ( 1-800-462-8782) or write: GMC Consumer Relations 3 1 E. REPORTING SAFETY DEFECTS TO GENERAL MOTORS In addition to notifying NHTSA (or Transport Canada) in a situation ...like this, we certainly hope you should immediately notify Transport Canada, in addition to notifying General Motors of Canada Limited Customer Communication Centre 1908 Colonel...
Or, write: General Motors of Canada Limited. Please call us at 1-800-GMC-8782 ( 1-800-462-8782) or write: GMC Consumer Relations 3 1 E. REPORTING SAFETY DEFECTS TO GENERAL MOTORS In addition to notifying NHTSA (or Transport Canada) in a situation ...like this, we certainly hope you should immediately notify Transport Canada, in addition to notifying General Motors of Canada Limited Customer Communication Centre 1908 Colonel...
Owner's Manual
Page 423
... is needed, write to make checks payable in U.S. do not send Michigan Purchasers add 6% sales tax U.S. CUSTOMER SIGNATURE -GMC-ORD97 *(Prices are quoted in U.S. funds. Mail completed order form to the above address for delivery.) Note to Canadian...cannot be applied against the original order. 1 9 9 7 PUBLICATION FORM NUMBER ITEM DESCRIPTION Service Manual Car & Light Truck Transmission Unit Repair VEHICLE MODEL NAME YEAR 1997 1997 1997 1997 QTY' PRICE EACH* $90.00 $40.00 $1 5.00 $1 0.00 TOTAL PRICE ~~ ~~ - please write to : HELM, INCORPORATED P.O. order processing. ...
... is needed, write to make checks payable in U.S. do not send Michigan Purchasers add 6% sales tax U.S. CUSTOMER SIGNATURE -GMC-ORD97 *(Prices are quoted in U.S. funds. Mail completed order form to the above address for delivery.) Note to Canadian...cannot be applied against the original order. 1 9 9 7 PUBLICATION FORM NUMBER ITEM DESCRIPTION Service Manual Car & Light Truck Transmission Unit Repair VEHICLE MODEL NAME YEAR 1997 1997 1997 1997 QTY' PRICE EACH* $90.00 $40.00 $1 5.00 $1 0.00 TOTAL PRICE ~~ ~~ - please write to : HELM, INCORPORATED P.O. order processing. ...
Owner's Manual
Page 427
Setting the ...3- 1 1 Comfort Controls ...3-2 Comfort Guides. I3 Courtesy Transportation ...8-8 Cruise Control ...2-37 2-50.2-51. 2-52 Cupholders ...Customer Assistance for Text Telephone Users ...8-4 Customer Assistance Information ...8-3 Customer Satisfaction Procedure ...8-2 Dama. Finish ...Damage. I 2-72 5-3 X- 1 0 4-2 3- Engine ...Recovery Tank ...5- Clock. oe. Rearview Mirror with ...2-44 6-38 Composite Headlamps ...Console Storage ...2-5 1 Control of a Vehicle ...4-6 Convenience Net ...2-...
Setting the ...3- 1 1 Comfort Controls ...3-2 Comfort Guides. I3 Courtesy Transportation ...8-8 Cruise Control ...2-37 2-50.2-51. 2-52 Cupholders ...Customer Assistance for Text Telephone Users ...8-4 Customer Assistance Information ...8-3 Customer Satisfaction Procedure ...8-2 Dama. Finish ...Damage. I 2-72 5-3 X- 1 0 4-2 3- Engine ...Recovery Tank ...5- Clock. oe. Rearview Mirror with ...2-44 6-38 Composite Headlamps ...Console Storage ...2-5 1 Control of a Vehicle ...4-6 Convenience Net ...2-...
Owner's Manual
Page 429
... ...11 GVWR ...4-42 H a l o g e n Bulbs ...6-37 Hazard Warning Flashers ...5-2 1-6 HeadRestraints ...Headlamps ...2-40 BulbReplacement ...6.37.6.38. 6.67 HigNLow Beam Changer ...2-34 OnReminder ...2-41 Wiring ...6-62 Hearing Impaired, Customer Assistance ...8-4 3-8 Heating ...High-Beam Headlamps ...2-34 4-35 Highway Hypnosis ...Hill and Mountain Roads ...4-36 4-49 Hitches, Trailer ...Hood 6-8 Checking Things Under ...Release ...6-9 Horn ...2-33 Hydroplaning...
... ...11 GVWR ...4-42 H a l o g e n Bulbs ...6-37 Hazard Warning Flashers ...5-2 1-6 HeadRestraints ...Headlamps ...2-40 BulbReplacement ...6.37.6.38. 6.67 HigNLow Beam Changer ...2-34 OnReminder ...2-41 Wiring ...6-62 Hearing Impaired, Customer Assistance ...8-4 3-8 Heating ...High-Beam Headlamps ...2-34 4-35 Highway Hypnosis ...Hill and Mountain Roads ...4-36 4-49 Hitches, Trailer ...Hood 6-8 Checking Things Under ...Release ...6-9 Horn ...2-33 Hydroplaning...
Owner's Manual
Page 433
... Belt Height Adjuster ...1.24. 1-43 SignalingTurns ...2-34 1-31 SIR ...Skidding ...4-13 Sound Equipment. Customer Assistance ...8-4 Speedometer ...2-63 6-54 Stains. Cleaning ...7-45 Starter Switch Check ...Starting Your Engine ... (2-Door Utility) ...1-8 Folding the Rear (4-Door Utility) ...1 . 10 Folding the Second (Suburban) ...1 . 12 Lumbar Adjustment ...1-4 1-2 ManualFront ...Power ...1-3 1-8 Rear ...Removing the Rear (Third) Seat (Suburban) ...I . 15 16 Replacing the Rear (Third) Seat (Suburban) ...I . 1. 1 Restraint Systems ...Seatcontrols ...1-2 Securing a Child Restraint ...1-5 I 1 8-...
... Belt Height Adjuster ...1.24. 1-43 SignalingTurns ...2-34 1-31 SIR ...Skidding ...4-13 Sound Equipment. Customer Assistance ...8-4 Speedometer ...2-63 6-54 Stains. Cleaning ...7-45 Starter Switch Check ...Starting Your Engine ... (2-Door Utility) ...1-8 Folding the Rear (4-Door Utility) ...1 . 10 Folding the Second (Suburban) ...1 . 12 Lumbar Adjustment ...1-4 1-2 ManualFront ...Power ...1-3 1-8 Rear ...Removing the Rear (Third) Seat (Suburban) ...I . 15 16 Replacing the Rear (Third) Seat (Suburban) ...I . 1. 1 Restraint Systems ...Seatcontrols ...1-2 Securing a Child Restraint ...1-5 I 1 8-...