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I need to close a case that the seller and I were able to resolve -- but I don't know what is needed for me to do that. I have searched for a "Contact Phone Number" to call you and I can't find one. Did you know that for MOST successful Businesses -- COMMUNICATION is the number one -- # 1 resolve of all issues! It would help to be able to call and get a person to talk to. Anyways -- hope this goes thru. Please let me know that you have closed the case! Both ( Seller & Buyer) of us are satisfied!

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Answer #1: Posted by zzed41 on May 17th, 2016 2:24 AM

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zzed41

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Requesting a final value fee credit
... days after you 'll receive a credit to your seller account for the final value fee 7-10 days after you resolve the problem and close the case, you close your case within 36 days of the transaction. You need to review the case, even if you issue a refund after the buyer contacts us . The buyer has up to 45 days after making payment...
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