Question posted by ggordley on March 5th, 2014
How To Reset Password, Forgot One Of The Security Questions, Got Blocked. I Have
Current Answers
Answer #1: Posted by SoCalWoman on March 6th, 2014 12:27 AM
If you saw a message that your account is locked you will need to either
- Contact Yahoo for assistance (which you have already tried)
- Wait the 12 hours for the lock to be lifted. (Any log in attempt made prior to the end of 12 hours will reset the lock for 12 hours again)
You can try contacting Yahoo Customer Support through the following:
- Online Form: Contact Customer Support
- Email: [email protected]
- Phone: 800-730-2669
If you are willing to wait for the lock to be lifted you can use the Yahoo Account Recovery Wizard which offers more than one option for resetting a forgotten password, when available.
More information on this subject can be viewed at the following:
Help to Recover Yahoo ID or Password
Note: Yahoo is working on an issue which affects a large number of Yahoo User's. So the response time will likely be longer than usual.
Much appreciation to those who acknowledge our members for their contribution toward finding a solution.
~It always seems impossible until it is done~
Nelson Mandela
Yahoo Knowledge Base Results
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What if I forgot my password or Yahoo! ID? | Yahoo! Account Help
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