I Cannot Access My Email Account

i cannot access my email account which i've had for 12 years. notice says that account was accessed from another device. have not been able to log on because i've forgot the answer to the security question. where was your mother born?? i've entered the correct answer like 100 times, and am locked out for 12 hours. this is a very important email account as its the only means of staying in touch with family. if security question could be changed, that woould be heloful. Thank you for your assistance. Have a wonderful day

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Answer #1: Posted by speel on July 15th, 2012 1:58 PM

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speel

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October 4th, 2011

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Yahoo usually has a helpful link on the log-in screen that says "can't access account". From there you can click the compromised account link and follow those instructions, since you could have had your account compromised. Follow those instructions and that should provide you a way to fix your account. If not, you can always call their help line for more help.

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