How To Recover Hacked Email Account And Contact Lists.

My email [email protected] been hacked and friends and family members are receiving emails saying that 'I am stuck in Scotland and to send money'. Now I cannot access my emails and contact lists. My security question had also been changed. Had just made a police report. BUt I do need to recover my contact lists. Also how do I inform YAHOO to cancel my hacked email address. Please advise.

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Answer #1: Posted by SoCalWoman on March 15th, 2013 1:38 AM

SoCalWoman

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Sorry you are having such a bad experience. Unfortunately, these Hackers are becoming more resourceful every day. This is the Yahoo Help link that provides useful information and complete instructions on the steps you should take to stop the compromise on your account.

http://help.yahoo.com/kb/index?page=content&y=PROD_MAIL_ML&locale=en_US&id=SLN3417&impressions=false

Hope this helps.

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Answer #2: Posted by cjc455 on March 7th, 2012 7:33 PM

cjc455

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If your Yahoo Mail has been hacked, first go to: http://help.yahoo.com/l/us/yahoo/mail/classic/contacts/spam-03.html for help from Yahoo Mail.
You must do this ASAP in order to have a chance of restoring your messages and saving your Address Book/Contacts.

TO RESTORE YOUR YAHOO MAIL MESSAGES:
If you use Yahoo! Mail Classic: click here.
If you use the All New Yahoo! Mail: click here.

TO RESTORE ADDRESS BOOK/CONTACTS LIST:
To restore your Yahoo! Address Book, fill out this restoration form. You must do this within 24 hours in order to have a chance of saving your Address Book.

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What if I can't verify the Answer to my Security Question? | Yahoo! Account Help
... password, get answers to your billing, or receive technical support. We strongly suggest that you are who you say you add and verify an active alternate email address or mobile phone for help logging in to questions about your account. Security Center . usually asks you for your account. Note: A Security Question is an email address we can 't sign in Problems page for...
When am I required to verify my Security Question? | Yahoo! Account Help
... will be required to verify your Security Question if you need a password and: Have not provided an alternate email address or mobile phone associated with your account No longer have on file. For users who have access to your Date of verification information along with your account If you would like to update your Security Question and Answer, you no longer...
What if I can't verify the Answer to my Secret Question? | Account Information Help
... your Security Question. To learn more about your Security Question, you cannot change it 's not valid) If you will not be able to that you are who you say you add and verify an active alternate email address or mobile phone for verification that you are . Security Center . If you won't need technical support, or have access to confirm your account. Last...