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Xerox 6400S Support Question

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Question posted by yayusgayus on October 9th, 2015

Xerox Wiped Hard Drive Stuck At Boot Screen

Hi All,I bought an used Xerox WorkCentre 6400, when turn it on the WC6400 stuck at boot screen and I found out the hard drives (WC6400 Copy Controller HD and WC6400 Network Controller HD) were wiped out by seller.Is it correct the WC 6400 stuck at boot screen because the HDDs were wiped out ?If Yes, how to restore the File System on those HDDs ? The File System is Windows or Linux FS?

Current Answers

Answer #1: Posted by freginold on October 9th, 2015 4:25 PM
This answer was accepted by the poster of the original question.
freginold

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Hello, according to the service manual, the firmware and operating system are loaded onto the hard drives, so if they were wiped, then you very well may not be able to boot up the copier. However, you could try performing the DC361 procedure (outlined on page 6-8) to see if the necessary files can be restored. The copy controller (CC) hard drive seems to be the important one for booting up the copier.

Unfortunately it does not look like the service manual is publicly available, so you may need to purchase it if you can't get a copy.

Related Xerox 6400S Manual Pages

WorkCentre 6400 System Administrator Guide - Page 27

...the Message Type drop-down menu. 5. SLP Network Configuration Devices use it becomes a Service Agent (SA) and announces its services on the network to announce and look up services on page ... for the Directory Agent (DA). WorkCentre 6400 Multifunction Printer 27 System Administrator Guide Note: If your printer is DEFAULT. 4. Scopes are used to be transmitted for Multicast Radius ...
WorkCentre 6400 System Administrator Guide - Page 35

...control panel. Under Login Credentials for the multifunction device to Access the SMTP Server to send automated Emails select System to have the printer authenticate itself using the Login Name and Password set up on the network, select Use...Settings on receipt. 5. WorkCentre 6400 Multifunction Printer 35 System Administrator Guide SMTP Network Configuration Simple Mail Transfer Protocol (...
WorkCentre 6400 System Administrator Guide - Page 36

Click Apply. 36 WorkCentre 6400 Multifunction Printer System Administrator Guide Alternatively, you can access email, select Authenticated User under Login Credentials for the Walkup User to send Scanned Emails to use the credentials of the user to send automated Emails, type in before they can allow this field to default to save new password check...
WorkCentre 6400 System Administrator Guide - Page 38

... IS, click Properties > Connectivity > Protocols > LDAP. 2. Network Configuration 8. Configuring Contexts for in an LDAP database from your primary...Use LDAP Server Timeout to allow the printer to time out based on the printer's control...WorkCentre 6400 Multifunction Printer System Administrator Guide This setting prevents the LDAP Address Book from displaying on the Internet Fax screen...
WorkCentre 6400 System Administrator Guide - Page 73

... select Enabled. 3. Xerox recommends that you must log in a loss of user data and will restart. WorkCentre 6400 Multifunction Printer 73 System Administrator Guide Click Apply. In CentreWare IS, click Properties > Security > User Data Encryption. 2. This may result in as a system administrator. For details, see Accessing CentreWare IS on the printer's hard drive can be encrypted...
WorkCentre 6400 System Administrator Guide - Page 96

Touch Name at the Control Panel on the page: 1. To edit an existing preset, touch Presets, then touch the desired preset. 1. Touch Image Shift Presets. 2. Touch Presets, then touch the desired preset. 3. Touch Save. 96 WorkCentre 6400 Multifunction Printer System Administrator Guide For details, see System Administrator Access at the bottom of presets. 3. Edge Erase...
WorkCentre 6400 System Administrator Guide - Page 100

... feature provides network scanning capability without...instructions explaining how to use this option to ...xerox.com/office/WC6400docs. In CentreWare IS, click Properties > Properties > Services > Scan to Mailbox. For details, see Accessing CentreWare IS on the printer's hard drive. In CentreWare IS, click Properties > Services > Scan to create private folders. 100 WorkCentre 6400 Multifunction...
WorkCentre 6400 System Administrator Guide - Page 114

...Note: If your network in a template...for HTTP and 443 for SMB is locked, you are not using the Xerox Scan Utility (XSU). 1. Note: If you are storing templates ...using a template pool repository, selecting Update Now will always return a partial list of templates that displays at the control panel. The default port number is \directory\directory. Click Apply. 114 WorkCentre 6400 Multifunction...
WorkCentre 6400 User Guide - Page 20

...) • Automatic two-sided printing • Color touch screen display on control panel • Tray 1 (MPT) that holds up to 100 sheets • Tray 2 that holds up to 500 sheets • Duplex Automatic Document Feeder (DADF) • Legal size Document Glass • 1GB RAM memory • Hard drive that provides feature support for special job...
WorkCentre 6400 User Guide - Page 25

... pages provide help using copy, fax, and scan features, and provide reference information about the current configuration of your printer, and is useful for network analysis and general troubleshooting. Menu Map The Menu Map information page shows you how to navigate to know the capabilities and setting names of your printer. WorkCentre 6400 Multifunction Printer 25 User...
WorkCentre 6400 User Guide - Page 86

... as to make copies on letterhead, colored paper, or transparencies. Colors in the upper-...Copy tab on the touch screen. 2. Select Independent X-Y% on the page, select Auto Center. Selecting the Tray to Use for the copies: 1. To reduce or enlarge the image proportionally, press the minus or plus button to use trays containing the correct paper size. 86 WorkCentre 6400 Multifunction...
WorkCentre 6400 User Guide - Page 124

... is connected to a network, you can scan from the printer by your system administrator. Note: Print, copy, and fax jobs can be enabled by selecting where you want the scanned image to retrieve a scan. Scanned images can be stored, then retrieve the scanned images from the printer's hard drive. 124 WorkCentre 6400 Multifunction Printer User Guide Note...
WorkCentre 6400 User Guide - Page 125

...right hand corner for more information for each tab. WorkCentre 6400 Multifunction Printer 125 User Guide Scanning Using CentreWare Internet Services CentreWare IS is a tool that ...4. Using CentreWare IS, you with the printer from the printer's internal hard drive. Accessing CentreWare IS 1. These features allow you will make it easier to manage your computer's screen. The...
WorkCentre 6400 User Guide - Page 127

... see Setting Scan Options on the printer's internal hard drive and then download it is located on the printer's control panel. WorkCentre 6400 Multifunction Printer 127 User Guide If it to your computer. Note: When you can do so using CentreWare IS. 1. The Job Progress screen appears on the printer's hard drive. When the scan is enabled by you. Creating...
WorkCentre 6400 User Guide - Page 128

... using CentreWare IS. The Document Management screen is stored in the document feeder. 2. For more information see the System Administrator Guide. 128 WorkCentre 6400 Multifunction Printer User Guide Note: When you don't know your mailbox from the list. 5. Press the Start button. You can then download the file to a mailbox, the default settings create a 1 sided, color...
WorkCentre 6400 User Guide - Page 132

... page 133 132 WorkCentre 6400 Multifunction Printer User Guide For more information see the System Administrator Guide. The Job Progress screen is stored in the folder on the destination computer's hard drive. 7. Note: You must install the scan drivers to use the four tabs at the bottom of your password using the keyboard on the printer's control panel. If...
WorkCentre 6400 User Guide - Page 136

Managing Xerox Scan Utility Folder and Email Profiles This section includes: • Creating or Editing Email Profiles on page 136 • Deleting Email Profiles on page 137 • Creating or Editing Folder Profiles on page 137 • Deleting Folder Profiles on page 135 136 WorkCentre 6400 Multifunction Printer User Guide Profiles eliminate the need for...
WorkCentre 6400 User Guide - Page 141

... Using the Xerox Scan Utility Scanned images displayed in the Xerox Scan Utility are using a profile: 1. Select the Copy to Folder tab. 3. The Xerox ...WorkCentre 6400 Multifunction Printer 141 User Guide Click the Copy to Folder button to copy the selected images to locate the folder. 6. Click the Delete Scanned Image button. Access the Xerox Scan Utility on your computer's hard drive...
WorkCentre 6400 User Guide - Page 171

... panel. 2. Select the Tools tab. 5. On the control panel, select Start to calibrate the scanner regularly. Calibrating the Scanner Maintenance Calibrate the scanner after you have replaced the scanner or the document feeder. Select Troubleshooting, then Calibration. 6. Close the document feeder. 9. WorkCentre 6400 Multifunction Printer 171 User Guide Press the Log In/Out button...
Setup Guide - Page 13

...& Network Setup]. Select [Enabled] and then select [Save]. Wait several seconds for Setup of Scan to PC To use CentreWare...using the [SMB] protocol, enable the [SMB] port. From the [Port Settings] screen, select [FTP Client] and then select [Change Settings]. Press the button on the screen, then select [Confirm]. When using the numeric keypad or the keyboard displayed on the control...

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