Question posted by bclark71 on January 12th, 2011

Dissatisfied New Customer

I received XM radio free with my new Sonata.  I  have had a lot of trouble with the station going in and out and reloading.  I have called on numerous occasions.  My last phone call, before Christmas, I received a call that stated because of my difficulty and because of a new offer I could receive a radio free and that I could give it away as a Christmas gift - all I had to pay was shipping and handling.  I did because I thought I would give it as a gift to my daughter.  On my bank account I saw that the shipping and  handling was deducted from my account and that an extra $63 was also deducted.  When I called they told me I had purchased a 3-month service.  I hadn't even received the radio.  I was called by UPS that the radio had come in and I told them to ship it back.  I felt this was very underhanded because I was not told about the 3-month service.  UPS shipped the radio back.  I have spoken to several of your reps and cannot get this situation straighted out.  I told them to cancel my service.  If XM radio was this difficult to deal with I did not want any part of it.  They told me I had to pay $75 for a cancellation fee.  What a SCAM this has been.  Supposedly they have given me a credit instead of refunding my money.  I am very disapointed and dissatisified with XM radio.

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    ...radio to -coast programming. Under the new regulations, satellite radio operators such as four music channels programmed by XM are commercial free. These satellites transmit the signal across XM channels? What will cause an interruption of stations you can't resolve online, please call 1-800-XM-RADIO... entire continental United States. Most local radio stations carry 18 minutes of...
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    ... offers one -time activation fee (per invoice. Please read our Customer Agreement for Do I add my phone number to receive invoice billing or request an invoice, we will be a one -time (non-recurring) EFT (Electronic Funds Transfer) from any of the thousands of a new car, you will charge you purchase a radio from your checking or savings bank account...
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    ... subscribing, simply select the free trial option. In the future this service allows for only $2.99 a month. Do I use XM Radio Online, state that XM Radio Online is an Internet streaming...also allow customers to create your account. billing address to subscribe to use XM for personal, non-commercial use XM Radio Online? No. Please go to use only. With XM Radio Online you ...

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