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Whirlpool WTW7990XG Support Question

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Question posted by mattkinlee2012 on July 24th, 2022

Wtw7990xg Smart Washer. How Do You Recalibrate The Level Load On It? It

Passes all on board diagnostics in the service mode I can't figure out why it keeps throwing unbalanced load when it spins perfectly center is there some kind of a firmware update on it and how do I get it

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Related Whirlpool WTW7990XG Manual Pages

Owners Manual - Page 3

... amount of water like with dirty laundry, fill it evenly around the basket wall. When loading the washer with your load or allows time for clothes to determine the correct water level for the best performance. Use only High Efficiency (HE) detergent. The washer automatically adjusts the water level to the load while the basket turns slowly. Using...
Owners Manual - Page 4

...display current options and settings, cycle information, and estimated time remaining. 9 ECO MONITOR Your washer is currently activated. Touch Screen Controls 8 2 TOUCH SCREEN DISPLAY The easy-to help remove ... value. 3 START/PAUSE BUTTON Touch to turn the washer OFF. A blue bar indicates that the selected laundry product is added to the load at the correct time. 7 LEARN MORE Touch Learn ...
Owners Manual - Page 7

... Baby Items Athletic Wear Lingerie Swimwear Sweaters Shoes Whites Load Lights Load Brights Load Mixed Load Darks Load Towels Bed Sheets Blankets Pillows Bath Mats Rubber Mattress Pads Shower Curtains Stuffed Animals Sleeping Bags Quick Wash Hand Wash Sanitary Clean Washer Soak Rinse & Spin Spin Only Additional Information When the washer is recommended for bulky or water resistant items...
Owners Manual - Page 8

.... If you select Stain Assist, the washer will take you may manually choose and ...stain. You may also use the adjustment palette to manually select settings for the load, or select Stain Assist, which will then calculate the best combination of the...such as wash/rinse temperature, spin speed, and soil level. ADJUSTING CYCLES Once a cycle is not available, it will have the option ...
Owners Manual - Page 9

... or any small object can set stains into washer Load garments in loose heaps evenly around basket wall. heat can pass under the impeller and become trapped, causing unexpected ... damage to reduce tangling. Synthetics, knits, and corduroy fabrics will turn on washer • Empty pockets. Load laundry into fabric. • Treat stains promptly. • Close zippers, fasten hooks, ...
Owners Manual - Page 10

... a measured amount of fabric softener based on your load size. Overfilling dispenser will likely result in component failures... the main cycle screen. Do not overfill or dilute. Using Laundry Product Dispensers 4. They will be marked "HE" or "High...cause the bleach or Oxi product to immediately dispense into the washer. • Do not use liquid fabric softener dispenser balls in...
Owners Manual - Page 11

...load was spinning at a later time. Once you have selected. Always read and follow fabric care labels instructions to avoid damage to your washer display. 9. This may also touch the 15 min. Cycles are selected, press START/PAUSE, or touch Delay Start to set the washer... has finished, a "clean" message will unlock once the washer movement has stopped. Touch the and arrows to scroll left ...
Owners Manual - Page 14

...a RINSE AND SPIN cycle to ensure cleaner or bleach have been rinsed from washer. Do not ...washer is OFF. 2. Press POWER. 5. CLEANING YOUR WASHER Keep your washer as clean and fresh as your dispensers. Wipe dry with AFFRESH™ cycle. 6. To keep washer interior odor-free, follow this recommended monthly cleaning procedure: 1. CLEANING YOUR DISPENSERS You may find laundry...
Owners Manual - Page 15

... on RINSE AND SPIN cycle for a medium-size load. 15 Plug in basket and run washer through Blankets cycle to washer. 2. Use only HE High Efficiency detergent. Unplug or disconnect power to clean washer and remove antifreeze, if used. Turn off water supply to washer, to avoid flooding due to locate, level, and connect washer. 2. If washer will not...
Owners Manual - Page 17

....) Unbalanced loading can backup out of a clogged sink or drainpipe. Empty pockets before washing. This is normal operation for loading instructions. Adding wet items to washer or adding more water to drainpipe or laundry tub. Check floor for leaks or clogged sink or drain Washer not loaded as recommended. See "What's New under your washer will not be level...
Owners Manual - Page 18

... a service call. Do not add more than 1 or 2 additional items after cycle has started. To remove suds, cancel cycle. TROUBLESHOOTING First try the solutions suggested here or visit our website at www.whirlpool.com/help for assistance and to outlet. Do not interrupt cycle. Do not use HE detergent. Washer spins the load before...
Owners Manual - Page 19

... water flowing to spin correctly, leaving the load wetter than 4.5" (114 mm). Both hot and cold water faucets must be on load size and soil level. The washer is less efficient at www.whirlpool.com/help for assistance and to drainpipe or tub. Use drain hose form and securely attach to possibly avoid a service call. Check...
Owners Manual - Page 20

... at www.whirlpool.com/help for the type of garments being washed. Load is complete to possibly avoid a service call. Wash action and/or spin speed too fast for clothes to load. This is normal and necessary for load. Additional water lifts the laundry off the impeller, resulting in loose heaps evenly around the basket wall...
Owners Manual - Page 21

... boosters in the dispenser. Incorrect dispenser operation Clogged dispensers or laundry products dispensing too soon. You may not have been damaged before washing. See "Cleaning your load. Use cycle designed for proper flushing of bleach dispenser when loading and unloading washer. Wipe up added incorrectly. Undiluted bleach will damage fabrics. Always read and follow...
Owners Manual - Page 22

...load may be keeping the lid from unlocking. This code will reset and water in display Washer... Washer taking too long to possibly avoid a service ...a basket of laundry, from drain ...washer. uL (unbalanced load) appears in display LF (too long to fill) appears in display Load not balanced. The washer is running a load-balance correction routine. Excessive suds in display Load...
Dimension Guide - Page 1

Top Load Washer PRODUCT MODEL NUMBERS WTW6200V, WTW6500W, WTW6800W WTW6300W, WTW6340W, WTW7300X, WTW7340X, WTW7600X, WTW7800X, WTW7990X Electrical: A 120 volt... must be at least 39" (990 mm) above the floor and no higher than 96" (2.4 m) from the bottom of the washer. The top of the laundry tub must be needed. 39" (990 mm) A B 39" (990 mm) 28" (710 mm) C D Because Whirlpool ...
Installation Instructions - Page 2

....5 mm) Flashlight (optional) 4" min (102 mm) Adjustable or open end wrench 9/16" (14 mm) Wood block Drain hose form Water inlet hoses (2) Flat inlet hose washers (4) Removable Tie Strap Tape measure or ruler Level 2 INSTALLATION REQUIREMENTS TOOLS AND PARTS Gather the required tools and parts before starting installation.
Installation Instructions - Page 3

...(Not supplied with maximum slope of 1" (25 mm) under entire washer. Installing the washer on sides. ■■ Additional spacing should be considered for ease of installation and servicing. ■■ Additional clearances might be required for best performance. ■■ Level floor with washer) Your installation may require additional parts. Proper installation is not...
Installation Instructions - Page 7

...to an additional 1 1/2 turns. 7 Adjust front leveling foot For washers with removable tie strap (A). Record hose installation or ...Laundry Tub Standpipe Wall Attach hot water hose to washer 6. Screw coupling by hand until it is snug. Move washer to check whether all 4 feet were preset at the factory, minor adjustments may enter washer. 4. Level Washer IMPORTANT: Leveling...
Installation Instructions - Page 8

..., you are not tight against the washer cabinet, the washer may have to the washer cabinet. If the washer is level, make sure all 4 feet are in a tight or hard to level the washer. Then place the level on the side of the washer in the crease between the top of washer Place level here 4. Check levelness of the washer and the cabinet.

Whirlpool Knowledge Base Results

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  • Loads are wrinkled - Top-load washer
    ... result in wrinkling. Try selecting a cycle or fabric selection such as Casual or another cycle with high-speed spinning such as the washer cycle ends. What can set in Corners Loads are wrinkled - enter your water inlet hoses for an extended period of time after the end of the cycle, wrinkles...
  • Using Affresh washer cleaner?
    ... monthly. Remove any remaining residue out of odor in my front-load washer How to purchase Affresh washer cleaner, click  To keep your washer does not have the Clean Wash cycle, set it to the washer tub and run the washer on the Clean Wash cycle.  NOTE:  If odor persists, repeat the procedure...
  • Loads are wrinkled - Top-load HE washer with Dispenser Drawer
    ... (perm press), or another cycle with Dispenser Drawer - Did the wrinkling occur while washing a large load? Loads are wrinkled. Top-load washer How to twist and tangle, which also results in . Top-load HE washer with reduced spin speeds. If the load sits for too long after the cycle ended? Make sure the hot-water inlet hose is...

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