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Western Digital WD1200U017 Support Question

Western Digital WD1200U017 Support Question

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Question posted by alexbernald on February 20th, 2019

My Apple Don't Recognize It

It used to work perfectly, but i connect it today and its not possible, the lap can't find it,

Current Answers

Answer #1: Posted by kcmjr on February 27th, 2019 11:57 PM
This answer was accepted by the poster of the original question.
kcmjr

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Portable disks tend to be very fragile, regardless of what the store may tell you. If it's dropped or hit it may die. When using portable disks solid state is always best.

That being said, I found this on an Apple support forum:

Plug in the external disk, make sure it sounds like the disk is spinning up. If not then the following will fail and the disk is likely bad.

In Disk Utility (Utilities folder) select the drive in the left column (the drive, all the way at the left, not the volume indented below it).

At the bottom of the window make sure "S.M.A.R.T. Status" shows "Verified". This means the drive is not indicating any hardware errors.

In the "First Aid" tab, click the "Verify" button to check the directory structure.

If these tests fail the disk or cable is probably defective. If it's still under warranty take it back, quick. If not it may be trash. Run the tests first and see what happens. Also, try it on a Windows PC to see if it works there.


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Related Western Digital WD1200U017 Manual Pages

Quick Install Guide (pdf) - Page 1

... are using any of the drive to the Trash icon. 2. For Windows, go to the Start menu and select Windows Update. WD Passport Portable Hard Drive ! 22-inch USB 2.0 certified cable ! IMPORTANT: This product is guaranteed compatible with limited bus power ! Available USB port ! WD Passport™ Portable HARD DRIVE Quick Install Guide 1 Connect the USB cable to the drive 2 Connect...
Quick Install Guide (pdf) - Page 2

...Your original box and packaging materials should be rectified because of damage occurring before connecting the external drive. This limited warranty period shall commence on the purchase date appearing on your purchase...WD, the WD logo, WD Passport, and WD Sync are in its normal use , or performance of the Product, even if WD has been advised of the possibility of such damages. For more ...
Product Specifications (pdf) - Page 1

...files between computers. ! Cool-running hard drive and specially designed case make this a cool, safe place for your business files, music, video, and games. ! Safety tested - Compatibility Windows® ! Available USB port ! WD Passport Portable USB Drive ! 22-inch USB 2.0 certified interface cable ! High-speed, easy-to-use - Product Features ! the portable headquarters...
Product Specifications (pdf) - Page 2

....20.4467651 North America Spanish Asia Pacific EMEA Western Digital and WD are required to change without notice. © 2006 Western Digital Technologies, Inc. WD Passport Portable Hard Drives Performance Specifications Buffer Data transfer rate1 Rotational speed Read seek time 2 MB Up to 480 Mb/sec 5400 RPM 12.0 ms (average) Product Dimensions...

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