Vtech InnoTab Pink Interactive Learning App Tablet Support Question
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Question posted by cdlccb on July 7th, 2014
Hy Is My Innotab Saying It Isn't Connected When It Is Plugged In
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Current Answers
Answer #1: Posted by freginold on September 22nd, 2014 6:00 PM
According to the user guide, if it's not showing that it's connected when you think it should, it's likely either because of a bad USB connection or because the Innotab is connected to a USB hub rather than to a computer. For the first case, unplug and reattach the USB cable to both the Innotab and computer and see if that makes a difference -- if it doesn't, try a new USB cable if possible.
For the second case, you'll have to connect the Innotab directly to your computer -- you can't attach it to a USB hub and then attach the hub to your computer.
If you've tried the above solutions and the problem is not resolved, contact VTech tech support at 1-800-521-2010.
For the second case, you'll have to connect the Innotab directly to your computer -- you can't attach it to a USB hub and then attach the hub to your computer.
If you've tried the above solutions and the problem is not resolved, contact VTech tech support at 1-800-521-2010.
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