This Number Does Not Go Through On My Landline Line

is there an alternate number that I can use for customer care.

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Answer #1: Posted by SoCalWoman on February 18th, 2014 10:51 PM

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SoCalWoman

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You did not include the number you attempted to call for reaching Virgin Mobile's Customer Service. However, the number listed here, on Helpowl is:

888-322-1122

Hours: Mon-Fri 4 am to 8 pm PST
Sat-Sun 4 am - 7 pm PST

As you would be calling from a landline you will likely need to call during their normal business hours since the automated services usually apply while on a cellular phone. If you had another cell phone around to use (either a friends, relatives, etc) you could use the automated services which offer limited self-service assistance 24 hours a day.

You can also contact Virgin Mobile by submitting their online support form:

https://www1.virginmobileusa.com/about/prepareEmailUs.do

However, you likely would not get a response outside until normal business hours.

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