Damaged Luggage

My brand new Calvin Klein bag, valued at $250, and used for the very first time, now has a broken extension handle after my flight on 3/24/12. Since I did not notice this until the next day and I live four and one half hours from the airport I flew into, what can be done about it?

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Answer #1: Posted by mslana214 on March 30th, 2012 7:17 AM

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mslana214

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Damaged items should be reported to and viewed by the airport Baggage Service Office immediately after the arrival of your flight, but must be viewed by and reported in writing to United Airlines no later than four hours after flight arrival for flights within or between the United States, Guam, Puerto Rico and the U.S. Virgin Islands, and no later than seven days after arrival for all other international flights. For information regarding damaged items, contact the airport Baggage Service Office where the damage was reported.

Contact the Baggage Resolution Center at 1-800-335-2247 or submit a form online http://www.united.com/web/en-US/content/contact/baggage/BaggageResolution.aspx

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