Well Here I Am Again! Not Happy!

I would like to kindly like to say, I finally received my replacement phone and it was an older one. Alcatel 1460gp4. My phone I sent to them was a Alcatel ONETOUCH SONIC lte. It was much more expensive than the replacement phone and 5" touch screen, better Android, WIFI was separate from the phone, so there was not data usage. They told me the replacement phone would be a equivalent to my phone. It wasn't! So I called them they said yes they could see it was much lesser of a phone so they will send me another replacement phone equivalent to the Alcatel ONETOUCH SONIC lte. I still have not received the Fed Ex box yet so I can send back the phone they sent me. I have done everything Tracfone has asked me to do and Tracfone has done nothing they said they were going to do. I don't no why they treat there customers this way. I am sadden by them. I really believed what they said. I am disappointed in them. I do like there air time qualities. Sincerely,Charli64 :o(

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Answer #1: Posted by Odin on May 11th, 2016 5:15 PM

This answer was accepted by the poster of the original question.

Odin

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I'm sorry for your unhappy experiences. Writing us (an independent help site) will however not bring your complaints to more than a very few volunteers, or to the attention of the company.

To complain to corporate, see the contact information here: http://www.corporateofficeowl.com/tracfone/Corporate%20Office.

An additional or alternative course would be to use a complaint site such as https://www.gripeo.com/ or http://www.consumeraffairs.com/, each of which is designed to get action from the offending companies.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Answer #2: Posted by AlexTrac on May 12th, 2016 10:52 AM

AlexTrac

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Hi Charli64. This is Alex of TracFone Wireless. We sincerely apologize for the inconvenience that you have experienced with the service. So we can better assist you, please send us an email at [email protected], or you can chat with us live @ http://bit.ly/18WfOoC. Thank you.