Toshiba Satellite P55-A5200 Support Question
Toshiba Satellite P55-A5200 Support Question
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Question posted by JTabarlet on November 10th, 2013
Wi-fi Problems With Linksys Router
My daughter's brand-new Satellite P55-A5200 is having problems staying connected to our Linksys router. The router is a 10-year-old Linksys WRT54GS v2.11 802.11 b/g (not n) device. Our modem is a Motorola cable modem. The router works well with all other devices in the house (an HP laptop, an older Toshiba laptop, an iPhone 4 and and an iPad 2). My daughter's computer works well on the wi-fi at college and at other hotspots. What happens is this: the wi-fi stays connected, but every few minutes, a yellow exclamation point appears on the wif-fi notification area and the connection is "limited". No web pages can be opened. She has to disconnect and reconnect. The troubleshooter says that the "default gateway is not available".
Current Answers
Answer #1: Posted by freginold on December 14th, 2013 12:37 PM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
Hi, it sounds like the problem resides with the laptop, rather than the router. One thing to try is to either update the wireless adapter's driver (if a newer version is available) or to reinstall the driver version you have now. You should be able to get these drivers from the Toshiba website.
If you are using a third-party wireless utility (such as one from Toshiba that came with the laptop) try disabling this program and just using the native Windows utility, Wireless Zero, to see if the problem still occurs.
If neither of those things resolve the issue, you may want to purchase a cheap ($10 or $20) USB wireless adapter, disable the computer's internal adapter, and connect this adapter to use for wireless. If the problem does not occur anymore, then at least you've isolated it to the computer's internal wireless adapter.
If you are using a third-party wireless utility (such as one from Toshiba that came with the laptop) try disabling this program and just using the native Windows utility, Wireless Zero, to see if the problem still occurs.
If neither of those things resolve the issue, you may want to purchase a cheap ($10 or $20) USB wireless adapter, disable the computer's internal adapter, and connect this adapter to use for wireless. If the problem does not occur anymore, then at least you've isolated it to the computer's internal wireless adapter.
Related Toshiba Satellite P55-A5200 Manual Pages
User Guide - Page 5
...up to enable wireless networks over two or more information. Bluetooth and Wireless LAN devices operate within the same radio frequency range and may occasionally experience a less than...you use Bluetooth and Wireless LAN devices simultaneously, you use Bluetooth cards from your network connection.
If you may interfere with any such problem, immediately turn off either one another...
User Guide - Page 7
... support on Wireless LANs (Revision A/B/G), as defined and approved by the Wi-Fi Alliance. Radio Frequency Interference Requirements
This device is compliant to indoor use Bluetooth and Wireless LAN devices simultaneously, you should experience any wireless LAN product that operate with an 802.11a radio device. 7
Wireless Interoperability
The TOSHIBA Wireless LAN Mini PCI Card products...
User Guide - Page 11
11
Regulatory statements
This product complies with the related European Directives. This product is carrying the CE-Mark in accordance with any mandatory product specification in ...
User Guide - Page 15
... station and specified low-power radio station).
1. Contact TOSHIBA Direct PC if you have problems with any of the equipment listed above.
2.
It is less than 40m.
4
This...483.5 MHz for second generation low-power data communication systems such as industrial devices, scientific devices, medical devices, microwave ovens, licensed radio stations and non-licensed specified low-power radio...
User Guide - Page 18
...of their respective owners. Wi-Fi is under license from DTS Licensing Limited. All other brand and product names are...Wi-Fi Alliance.
Manufactured under license.
None of the licenses extend to any use of a consumer to this product in a single article. See www.mpegla.com. patents apply to (i) encode video in compliance with this product. U.S. 18
Trademarks
Satellite, Satellite...
User Guide - Page 24
... Problems when you turn on the computer ........ 140 The Windows® operating system is not
working 142 Using Startup options to fix problems ......... 143 Internet problems 145 The Windows® operating system can
help you 146 Fixing a problem with Device Manager 146
Checking device properties 147 Memory problems 147 Power and the batteries 149 Keyboard problems 150 Display problems...
User Guide - Page 25
...
Disk or storage drive problems 153 Error-checking 153
Optical disc drive problems 155 Sound system problems 156 Printer problems 156 Wireless networking problems 157 DVD operating problems 159 Develop good computing ...buttons 172 Volume Mute 172 Disabling or enabling wireless devices ........ 173 Keyboard Function keys 173 Zoom (Display resolution 173
Appendix B: Power Cord/...
User Guide - Page 50
... is the bottom slot. If only one another, you may cause memory access problems.
11 Carefully remove the new memory module from its antistatic packaging, without touching its connector.
12 Locate an empty... place so that secure the memory module slot cover.
9 Remove the memory module slot cover.
10 Place the screw(s) and the cover in Slot A. 50
Getting Started Adding memory (optional)
NOTE...
User Guide - Page 112
... may require you
plan to use the F12 key.
For more information see "Wireless networking problems" on page 169. 112 Exploring Your Computer's Features Setting up for example
Wi-Fi®/broadband connection, etc.)
Connect to the Internet
NOTE
Wireless connectivity and some features may be limited. Availability of the screen
or swipe in from the...
User Guide - Page 113
...You can use an external microphone, connect it to the computer.
2 ...connecting an optional external microphone. Using a microphone
1 If you are in the Search field, type Sound Recorder. When the Windows® charms appear click or touch the Search ( ) charm and, in the Desktop, move your computer to increase its capabilities and functionality. Many hotels, airports, and offices offer Wi-Fi...
User Guide - Page 132
... by supplying USB bus power (DC 5V). Do not allow USB ports to come into contact with their own chargers.
❖ If an external device is connected to the compatible port when the AC adaptor is turned OFF. As for example when carrying the computer in an operational state.
❖ When there...
User Guide - Page 140
...
3 Close the remaining programs one by one by looking at least 10 seconds.
If you are using the AC adaptor, check that the ...Problems when you turn on the computer
These problems may occur when you attached the AC adaptor and power cord/cable properly. Make sure you turn on the power. If the button is glowing, the computer is connected to continue working in another device...
User Guide - Page 141
...The AC power light is blinking, try the following steps:
1 Connect the AC adaptor to warn you when the battery is correct,...before this message was put into a live wall outlet for each device. If your battery fully discharges, information that required by the computer....If the AC power light is blinking. 141 If Something Goes Wrong
Problems when you turn on page 96. Windows did not shut down ...
User Guide - Page 147
... array of the screen or swipe in case the new version is worthwhile checking for updating the driver or rolling back the driver in from one device to another.
The search feature appears.
2 Click or touch Settings.
3 From the list of a device. Memory problems
Incorrectly connected or faulty memory modules may include:
❖ The General...
User Guide - Page 157
... or if you see on . If it will print.
If a Notepad file prints correctly, the problem may be a configuration issue.
❖ Verify that your computer can detect a Wi-Fi® access point or router then it may have connected the printer while the computer is on the screen. 157 If Something Goes Wrong Wireless networking...
User Guide - Page 158
... F12 key. To access the Device Manager, from the right edge. If your connection problem disappears, the problem lies in the Wi-Fi® part of your pointer to the upper-right corner of
169.254.xxx.xxx assigned by plugging a standard CAT5 Ethernet patch cable (sold separately) into your router or broadband modem, by Windows®.
1 From...
User Guide - Page 165
... Windows® operating system.
5 Use the new hardware or software for a while, noting any new problems. For best results, follow this feature are still...Make sure that the device you have several new items to add to a port that important devices are identified with the...Sleep and Charge function.
USB Sleep and Charge is connected to your computer provides more information, see "Power...
User Guide - Page 173
... to zoom in your computer.
Cycle through the screen resolutions, and then select the desired resolution.
173 TOSHIBA Function Keys Functions
Disabling or enabling wireless devices
This TOSHIBA Function key enables/disables the Wi-Fi® antenna in .
User Guide - Page 189
...connection using wireless communication components. See also Universal Serial Bus (USB).
World Wide Web (www)-The worldwide network of
peripherals. See also bus, hot swapping, serial.
Wi-Fi...communication protocol to another computer through a modem or network. See also download.
Touch...a narrowly focused operation or solve a specific problem.
W Web-See World Wide Web. A...
User Guide - Page 196
... printer 156 restore points 161 screen does not look correct/
flickers 151 slow Internet connection 145 sound system 156 trouble running discs 156 trouble running programs 154 URL address not...W
warranty standard limited warranty 30
Web Camera using 115
Web sites 167 Wi-Fi®
wireless networking 112 Windows® Charms
Devices 108 Search 108 Settings 108 Share 108 Start 108 Windows® charms ...
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