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Toshiba Satellite C875D Support Question

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Question posted by saboudreaux on March 29th, 2017

Display Screen Is Black

display screen is black but works on external monitor. What is wrong and how can I fix it?

Current Answers

Answer #1: Posted by TheWiz on March 30th, 2017 5:41 AM
This answer was accepted by the poster of the original question.
TheWiz

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Either the ribbon cable connecting the screen to the motherboard is broken/disconnected or the screen has died. Either way it would be best to have it looked at by a local repair shop.

Related Toshiba Satellite C875D Manual Pages

User Guide - Page 23

... television or display device 77 Connecting an external monitor or projector ....77 Directing the display output when you turn on the computer 77 Adjusting the quality of the external display......78 Customizing ...84 Starting a program from the Start menu...........85 Saving your work 85 Backing up your work 85 Restoring your work 86 Using the optical disc drive 86 Optical disc drive ...
User Guide - Page 33

...level. The keyboard should be free of clutter so that the image on the screen is above your elbow height you use a foot rest. Support your wrists are ...; The notebook display should be supported by the seat. Keeping yourself comfortable This section provides information for working comfortably throughout the day. Computer user comfort recommendations Good Working Posture ❖...
User Guide - Page 34

... light intensity from windows by focusing on the notebook display may be more comfortable to dock the notebook and use an external keyboard, mouse and monitor. ❖ The keyboard and mouse (or trackball) should be close to your eyes. 34 Getting Started Selecting a place to work ❖ Avoid glare: position the notebook so that...
User Guide - Page 43

...a few hours at a time. NOTE When opening or closing the display panel. Once the battery is operated on battery power, the screen will deteriorate. Small bright dots may appear on your computer. Over... a period of time, and depending on your screen display when you to turn on the usage of the computer, the brightness of the screen will dim and you must charge the battery. When...
User Guide - Page 44

...through steps to : ❖ Add more memory (see "Adding memory (optional)" on page 45) ❖ Connecting external devices (see "Connecting an external device" on page 76) ❖ Connect an external monitor (see "Using external display devices" on -screen instructions. 44 Getting Started Registering your computer with Toshiba Product registration is required. NOTE The names of...
User Guide - Page 55

...Backing up your work to scroll down, select the HDD Recovery option, and then press the ENTER key. 4 If your computer, press the F12 key when the initial TOSHIBA screen displays. If not, skip to an external power source via... all information stored in those partitions. Be sure to save your work " on the drive and all partitions on page 85. The Boot menu appears. 3 Using the arrow keys ...
User Guide - Page 63

...custom size partition" option restores your computer, press the F12 key when the initial TOSHIBA screen displays. For more information, see "Restoring from recovery media" on page 67. The Boot ... sure the computer is complete, a message displays, indicating that your work " on page 85. Be sure to save your computer be connected to external media before executing the recovery. To recover...
User Guide - Page 64

64 Getting Started Recovering the Internal Storage Drive 5 A warning screen appears, stating that when the recovery is executed all data will be deleted and rewritten. Click Yes to continue. (Sample Image) Warning screen 6 When the Toshiba Recovery Wizard opens and the Selecting a process screen displays, select Recovery of Factory Default Software and then click Next...
User Guide - Page 65

... system from your recovery media. Be sure to save your work " on -screen arrow buttons in The size of drive C: field to begin the recovery. Creating recovery media It is complete, a message displays indicating that the C: drive has been recovered. 11 Click Finish to external media before proceeding (see "Backing up your recovery media...
User Guide - Page 68

... "Backing up your work" on your keyboard. Be sure to separately save the files you have created to a custom size partition For more information, see "Recovering the Internal Storage Drive" on a USB flash drive, connect the USB flash drive to recover the original factory image When the initial TOSHIBA screen displays, press the...
User Guide - Page 69

... the process is complete, a message displays indicating that displays, and then click Yes to continue. Note: This option deletes all data on -screen instructions to complete the recovery process. ...the recovery the factory default software, while the computer attempts to back up your data to external media before erasing the internal storage drive. Using the arrow keys to its out-of erasing...
User Guide - Page 76

... with the device to your Quick Start document. ❖ An HDMI™-compatible television or external display device via the HDMI™ Out port* ❖ An external monitor or projector via the RGB (monitor) port HDMI™ Out port* RGB (Monitor) port *Available on certain models (Sample Illustration) Video ports You can also connect the following...
User Guide - Page 77

... the external display device. Your computer will automatically detect the external display device. Connecting an HDMI™-compatible television or display device To connect an HDMI™-compatible television or display device to the computer: ❖ Connect one end of an HDMI™ cable (not included with the monitor to see if you first need a larger screen. To...
User Guide - Page 78

... requirements. 78 Getting Started Customizing your computer's settings The quickest way to change . Refer to change the display output settings is connected): ❖ Built-in display only ❖ Built-in display and external monitor simultaneously ❖ External monitor only ❖ Built-in which you can customize your computer to adjust the video settings. Briefly pause...
User Guide - Page 141

...the name of the manufacturer, the type of a device. For more devices unusable. If Something Goes Wrong Fixing a problem with Device Manager 141 Fixing a problem with Device Manager Device Manager provides a way to check and change the configuration of changing.... Changing the default settings using resources. ❖ The Driver tab, which displays the drivers being used by the device.
User Guide - Page 144

... set for the builtin screen. 144 If Something Goes Wrong Keyboard problems Keyboard problems You have gone into a working power outlet. ❖ Check that the monitor's power cord/cable is firmly plugged into effect. Try using the built-in screen, make sure the display priority is blank. If you are using an external monitor: ❖ Check that came...
User Guide - Page 145

... Goes Wrong Display problems 145 The screen does not look correct. This opens the Personalization window. For more information, see the Windows® online Help. Make sure the external monitor is capable of displaying at resolutions of the color palette to increase the brightness of the Windows® desktop. 2 Click Personalize, and then Display. 3 Adjust the screen resolution...
User Guide - Page 163

... Card or hot key cycles through the power-on . ❖ Built-in display only ❖ Built-in display and external monitor simultaneously ❖ External monitor only ❖ Built-in display and external monitor (extended desktop) ❖ Swap-Switch primary display between internal display and external monitor when using extended desktop To use a simultaneous mode, you are in Extended...
User Guide - Page 164

... hot key enables/disables the touch pad. or Selecting this Card or pressing the hot key displays the following options: (Sample Image) Disable or Enable touch pad options ❖ To enable the...sides, one side per display device. Not all models. In extended desktop mode, the image is an extended desktop mode (Built-in Display and External Monitor, or Built-in Display and TV). 164 ...
User Guide - Page 189

...Application Installer 122 TOSHIBA Assist 117 Connect tab 118 Optimize tab 121 Protect & Fix tab 120 Secure tab 119 TOSHIBA Face Recognition Utility 126 TOSHIBA Hardware Setup ... display error message 145 display problems screen is blank 144 DVD player 151 eject button 147 error message, warning resume failure 137 Error-checking 146 external display problems 145 external keyboard 144 external monitor...

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