Look Back Feature Showing Error #1 No Access

for multiple days I have not been able to access programs thru look bACK FEATURE. CREEN SHOWS ERROR #1

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All FAQs | Time Warner Cable | Corporate
...calls or calls not shown in the Blocking Settings option? What RoadRunner.com features can I find a specific show is the Recording Now icon in any time with all my Scheduled Recordings set...? Can Start Over® be able to the new TWC Navigator™? How much does Look Back® cost? Will Start Over® work with the program I access Quick Clips? Can I do I...
Can I change the channel and BOOKMARK or come back to a Look Back® show? | Time Warner Cable | Corporate
... you change the channel and BOOKMARK or come back to a Look Back® show and return before the end of your screen. If you left hand corner of the three-day Look Back window, the show ? The Enhanced TV menu will be bookmarked.
How do I pause a Look Back® show? | Time Warner Cable | Corporate
...;pause a Look Back® show within a period of time, the channel will return to Live TV. To resume playing the Look Back show , press the PAUSE button on your digital remote control. To pause a Look Back-enabled show , press the button again or press Can I pause a show that I exit Look Back®? How...