Get support for Sony SRS-XB501G

Sony SRS-XB501G Support Question

Sony SRS-XB501G Support Question

Find answers below for this question about Sony SRS-XB501G.
Need a Sony SRS-XB501G manual? We have 3 online manuals for this item!
Question posted by rickscott on August 4th, 2022

Great Speaker/google Assistant But It Has Been Bricked By Sony's Update To 176.

My SRS-XB501G suddenly quit responding (July 2022), and now shows as 'offline' in Google Home. I tried the reset by holding down the power button for 8 sec. - no solution. Next holding the mic off button till the leds flashed green. No solution, now the speaker appears to be stuck in a loop and will not respond to anything. Constantly cycling the power button on - off - flashing - green leds flash and repeat, steady for now over two weeks.Sony put out an update to 176 in late 2021 and it is supposed to update automatically, without asking permission and (they say) without the ability to reject the update. My router does show the unit as online, but I cannot access it with Google Home from my phone to see if the update ever installed or to initiate the update manually. Sony says it is required as it effects how the unit connects to Google Home. I have been on support chat with Sony multiple times and all they can say is try the power button reset and the mic off button reset, that's it, nothing more to offer. i insisted on a contact from higher level support and did get a call from someone. The ONLY thing they would say is " it is off warranty and we cannot do anything*. Try having a call from someone who will only repeat that line over and over and over again. STUCK IN A LOOP TOO ?Sony's only other suggestion is to send it to their repair depot, where they will try a software fix, but if the main board is bad, they are not available for replacement any more. Expensive two way freight and $100.00 +.Any ideas ? I sure would like some help. And I am extremely disappointed that Sony will not step up. I am convinced that this is all a result of the required Sony update.

Current Answers

Answer #1: Posted by SonuKumar on August 4th, 2022 8:32 AM
This answer was accepted by the poster of the original question.
SonuKumar

Member since:
May 9th, 2021

Points: 16,623,780
1,100
points
The (BLUETOOTH) button/ PAIRING button and the NFC function are disabled before the Google Assistant setup is complete.

Use of the Wi-Fi 5 GHz band is restricted to indoors only.

When using wireless connections outdoors, disable the Wi-Fi 5 GHz band.

For details on the wireless LAN settings, refer to the operating instructions supplied with the wireless LAN router.

https://helpguide.sony.net/speaker/srs-xb501g/v1/en/contents/TP0001825699.html

https://www.manualslib.com/manual/1478943/Sony-Srs-Xb501g.html

follow above two links for more information


Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

Regards,
Sonu
Your search handyman for all e-support needs!!

Answer #2: Posted by Technoprince123 on August 4th, 2022 6:51 AM
Technoprince123

Member since:
February 8th, 2021

Points: 1,205,190
100
points


Please response if this answer is acceptable and solw your problem thanks

Related Sony SRS-XB501G Manual Pages

Operating Instructions - Page 1

... a PC/smartphone http://rd1.sony.net/help/speaker/srs-xb501g/h_zz/ *³ Cap *¹ Time that is required to charge the empty built-in battery to its full capacity when the unit turns off after about 1 minute. *³ If a AC power cord is fully charged when you connect the unit to your Google Assistant. Be sure to...
Operating Instructions - Page 2

... LEDs (for Google Assistant)  Lighting  Screw hole for tripod attachment (on using this unit, refer to turn on /off the lighting.  (BLUETOOTH) button with indicator / PAIRING button  N-mark  (microphone off the lighting. You can also use as a BLUETOOTH speaker 1 After the Wi-Fi setup is complete, press and hold the  (power) button for...
Help Guide - Page 1

... Speaker SRS-XB501G The following explains how to an AC outlet Turning the power on Turning the power off Charging USB devices such as smartphones Lighting function Turning on/off the speaker's light (Lighting function) Using Google Assistant 1 Getting started Parts and controls Installing the Google Home app and making the initial settings Changing your Google Assistant language Power...
Help Guide - Page 4

... is disabled before the Google Assistant setup is complete. 4 LIVE button with Google Assistant. 3. Help Guide Wireless Speaker SRS-XB501G Parts and controls 1. (power) button with indicator Restart: You can press and hold this button for about 8 seconds to restart*1 the speaker. 2. *2 (play) button Google Assistant trigger: You can press and hold this button for about 3 seconds to...
Help Guide - Page 8

... Speaker SRS-XB501G Changing your Google Assistant language You can change your Google Assistant language and on the supported languages, visit the website at: assistant.google.com/intl/en_us/ (USA) assistant.google.com/intl/en_ca/ (Canada) assistant.google.com/intl/en_uk/ (United Kingdom) assistant.google.com/intl/fr_fr/ (France) assistant.google.com/intl/de_de/ (Germany) assistant.google...
Help Guide - Page 12

... outlet Turning on 1 Press the (power) button. When the CHARGE indicator flashes slowly in orange, the built-in white*. * Depending on the Sound Mode, the color of the speaker lights up in battery is on the speaker, the built-in battery is empty. Help Guide Wireless Speaker SRS-XB501G Turning the power on /off automatically. Related Topic Turning...
Help Guide - Page 13

Note When the alarm/timer settings are specified on Google Assistant, do not turn off . The (power) indicator turns off the power. Once the speaker is turned off 1 Press the (power) button. Help Guide Wireless Speaker SRS-XB501G Turning the power off , the alarm/timer may not work successfully. 4-739-042-11(3) Copyright 2018 Sony Corporation 13
Help Guide - Page 15

... you can turn on (light on the Sound Mode, the color of the (power) indicator varies. CHILL: For relaxing music RANDOM FLASH OFF: For all kinds of the speaker lights up in white*. The front part of music including dance music with cool-color flashes 15 Help Guide Wireless Speaker SRS-XB501G Turning on the...
Help Guide - Page 17

.../timer may fail to detect the voice command. Help Guide Wireless Speaker SRS-XB501G Talking to your Google Assistant You can change your Google Assistant language. Just say a voice command to the following topic. This action is not responding to any voice commands 4-739-042-11(3) Copyright 2018 Sony Corporation 17 For the latest voice commands, visit one of...
Help Guide - Page 18

Related Topic About the indicators 4-739-042-11(3) Copyright 2018 Sony Corporation 18 Help Guide Wireless Speaker SRS-XB501G Disabling the Wi-Fi 5 GHz band Depending on this speaker. To enable the Wi-Fi 5 GHz band Press and hold the LIVE button and the LIGHT button simultaneously until the LINK indicator flashes in orange (about 4 seconds). Follow the instructions...
Help Guide - Page 19

... flashing to avoid any sudden loud sound output from the speaker. PAIRING 2 Perform the pairing procedure on the display of the BLUETOOTH device and the speaker to a steady light. Turn down the volume of the BLUETOOTH device, select the speaker you start playing music after a BLUETOOTH connection is established. 1 After the Google Assistant setup is placed...
Help Guide - Page 36

... Help Guide Wireless Speaker SRS-XB501G Enjoying switching the sound effects You can enjoy three different Sound Modes. When you press the button, the LIVE SOUND mode and the EXTRA BASS mode are switched. Each time you purchase the speaker, the EXTRA BASS mode is set. Press and hold the BATTERY button and the LIVE button at the...
Help Guide - Page 46

..."XXX" shown under "SRS-XB501G" indicates the software version. Hint Check the status indicators (Google Assistant) and the LINK indicator for the state of February, 2020) Related Topic About the indicators 4-739-042-11(3) Copyright 2018 Sony Corporation 46 Help Guide Wireless Speaker SRS-XB501G About software update The software of your speaker will be automatically updated to the latest...
Help Guide - Page 47

... the unit. Android only. (microphone off) button until the four status indicators (Google Assistant) Related Topic Initializing the speaker 4-739-042-11(3) Copyright 2018 Sony Corporation 47 Help Guide Wireless Speaker SRS-XB501G Precautions On safety Refer to the Reference Guide supplied with any other devices. Notes on , press and hold the light up in outside the range of...
Help Guide - Page 55

... built-in this Help Guide. Visit our customer support home page. Press and hold the (power) button on the speaker for charging. If none of the above works, consult your nearest Sony dealer. Restart the speaker. Read the relevant instruction and troubleshooting topics in battery. Help Guide Wireless Speaker SRS-XB501G When you have an issue Do the following before...
Help Guide - Page 58

.... In a noisy place or a place that the built-in microphone is turned off ) button. Try talking to detect. Help Guide Wireless Speaker SRS-XB501G The speaker is not responding to any voice commands When all of the status indicators (Google Assistant) on the front of the speaker are lit in orange, the built-in microphone is not blocked. Press the...
Help Guide - Page 63

...If you touch the device to your speaker with the NFC-compatible device. Unlock the screen before the Google Assistant The screen of the speaker. If the device does not react,... the NFC-compatible device. Help Guide Wireless Speaker SRS-XB501G Unable to connect the speaker to a BLUETOOTH device with One-touch connection (NFC) The (BLUETOOTH) button/ setup is in a case, remove the...
Help Guide - Page 64

... 4-739-042-11(3) Copyright 2018 Sony Corporation 64 Hint The colors of the indicators may vary depending on the software version of your speaker has been downloading or installing the latest software updates. Wait until the status indicators (Google Assistant) stop flashing. Help Guide Wireless Speaker SRS-XB501G The status indicators (Google Assistant) are flashing in purple, blue...
Help Guide - Page 66

... issues with pairing. Hint The information including the Google Assistant settings will be retained. 4-739-042-11(3) Copyright 2018 Sony Corporation 66 You cannot operate the speaker after you have turned it on. Help Guide Wireless Speaker SRS-XB501G Restarting the speaker In the event of the following, press and hold the (power) button for about 8 seconds to reset and turn on.
Help Guide - Page 67

... Guide Wireless Speaker SRS-XB501G Initializing the speaker With the speaker turned on, press and hold the (microphone off) button until the four status indicators (Google Assistant) light up . Initializing the speaker deletes all the information including the Google Assistant settings. 4-739-042-11(3) Copyright 2018 Sony Corporation 67 When initialization completes, the (power) indicator lights...

Similar Questions

How To Paring Bluetooth
(Posted by bpoker887 1 year ago)
Trouble Communicating
when I try to connect my sony speaker to my Google home app it says it's connected but then says cou...
(Posted by schurle31 2 years ago)
Where Can I Buy A New Speaker.
where can I buy a new speaker, sony 1-26-821-11 or model no.ss ts80.
(Posted by Anonymous-152533 8 years ago)
Sony Ss-la300ed Speaker Mounts
Dear Sirs, I am looking to wall mount Sony SS-LA300ED Speakers I have just bought. The original SONY...
(Posted by grantdavidson 10 years ago)
Sony Speaker Wires
where can I buy speaker wires for my old sony model # ss-zux9
(Posted by onscreenads 10 years ago)
Ask a New Question
Use the box below to post a new question about this Sony product .
Points & Prizes
  • You can earn points for nearly everything you do on HelpOwl.com
  • You can trade in those points for gift cards at leading retailers such as Amazon.com and Walmart
  • It's that simple!
See How it Works
Create a Free Account

Sony Manuals

Find free Sony SRS-XB501G manuals and user guides available at ManualOwl.com. Try out our unique manual viewer allowing you to interact with manuals from directly within your browser!

Sony Reviews

View thousands of Sony user reviews and customer ratings available at ReviewOwl.com.

Contact Information

Complete Sony customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Scoreboard Ratings

See detailed Sony customer service rankings, employee comments and much more from our sister site.

Sony Recalls

Find comprehensive Sony recall information updated hourly on RecallOwl.com.