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Sony NWZ-A728 Support Question

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Question posted by Putelu on April 8th, 2014

Walkman Cannot Play Please Connect To Compliant Software And Update License

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Answer #1: Posted by StLFanMan on April 8th, 2014 6:18 AM

This answer was accepted by the poster of the original question.

StLFanMan

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You can find drivers and software updates here:

http://esupport.sony.com/US/p/model-home.pl?mdl=NWZA728&template_id=1&region_id=1&tab=download#/downloadTab

If this doesn't work, then I would recommend speaking with Sony to see if they can offer some troubleshooting guidance at 1-239-245-6374.

Related Sony NWZ-A728 Manual Pages

Operation Guide - Page 2

...help provided within each software.  Quick Start Guide explains set up, enabling you to import songs, videos and photos to a computer, and to transfer them to the player.  Precautions ...Contents Menu Index Digital Media Player NWZ-A726 / NWZ-A728 / NWZ-A729 About the Manuals The following manuals are looking for from a list of topics in the player's menu. Jumps to the index ...

Operation Guide - Page 8

...57857; Earbuds (Size S,L) (1)  Attachment (1) Use when connecting the player to the optional cradle, etc.  Stand (1)  CD-ROM*1 *2 (1)  MP3 Conversion Tool  Media Manager for WALKMAN  Windows Media Player 11  Operation Guide (PDF file)  Quick Start Guide (1) *1 Do not attempt to play this player is shown on the headphones to prevent...

Operation Guide - Page 9

... Manager for WALKMAN Transferable files: Music (MP3, WMA/AAC*1, WAV), Photo (JPEG), Video (MPEG-4 Simple Profile, AVC (H.264/AVC) Baseline Profile), RSS feed (music, video) Media Manager for WALKMAN. *1 DRM files are not deleted. Table of Contents Menu Index About the bundled software Windows Media Player 11 Transferable files: Music (MP3, WMA), Photo (JPEG) Windows Media Player can import...

Operation Guide - Page 24

...already have Windows Media Player 10 installed may encounter file limitation (AAC, video files, etc.) that can be displayed on the player.  Connect the player to Windows Media Player 11.  ...WALKMAN.] Continued  Insert the connector of the USB cable into the player with the mark facing up.  Select the player on your computer, make sure to check whether your software...

Operation Guide - Page 62

...," and then press the  button to confirm.  "On": Displays the video title, playback status, or the elapsed time, etc.  "Off ": Hides the detailed information of the currently playing video and displays it only when you operate the player. (Default setting)  Hint  The display setting can display or hide the detailed...

Operation Guide - Page 71

...58320; If photos are photos stored in the photo lists.  If there are not compliant with DCF 2.0 (or folder/file name is damaged, appears, and the photo cannot be ...play) ( page 75).  You can be displayed.  If the size of the photo is too large, or the photo file is long., etc.), operation time (to the player by folder. Index Select the player (as [WALKMAN...

Operation Guide - Page 99

...player. Index If the player is displayed. that appears during data transfer is connected to the computer, the builtin flash memory appears in Windows Explorer as [WALKMAN.] Notes  Do not use the supplied software... capable software. The data could be displayed on the player ( page 92).  You cannot change folder names or delete the "MUSIC," "MP_ROOT," "VIDEO," "...

Operation Guide - Page 102

... is stored on the player.  Follow the instructions in the displayed message, and transfer data from the computer.  Transferred files are placing audio MP4 files in a video folder by dragging and dropping.  Place them using the supplied MP3 Conversion Tool.  Songs or videos may not be played back, depending on the...

Operation Guide - Page 106

... into the folder under the "VIDEO" folder. The remaining battery is not displayed. The player cannot format. Cover art information is supported by connecting the player to it.  Reset the player by the player.  Transfer again using the supplied Windows Media player, or another transfer capable software for WALKMAN. Disconnect the player when you start or restart the...

Operation Guide - Page 109

...being used for WALKMAN does not start up. Continued  Connect the player to your computer...Connect the player to another software other than the one used .  Connecting the player via a USB hub may not appear on the player, depending on the software environment that is running another USB port on your computer. The player is being used.  Connecting the player...

Operation Guide - Page 110

... Contents Menu Index Connection with a limited playing period or playing count may not be transferred due to restrictions set by dragging and dropping again. Continued  Before installing the supplied Windows Media Player 11 on your software or service corresponds to Windows Media Player 11. Cause/Remedy  Transferring may be limited files (AAC, video files, etc...

Operation Guide - Page 112

... set to "Off."  Set "Beep Settings" to "On" ( page 82).  The beep does not sound when the player is connected to the optional cradle, or another device.  The player may be reset. Charge the battery until appears on whenever songs change. Index 112 Troubleshooting Table of data is not...

Operation Guide - Page 114

...folders file to compliant software or device transferred, there is running low. Cannot play is not supported.  You are trying to Transfer the file to the connect to the player using the software used for transferring. Updating the firmware failed to the player. information about data transferred to complete. file is expired. Update the license information of the song...

Operation Guide - Page 115

... format, and "Play" from the player using Settings menu.  The built-in flash memory was not formatted properly.  The built-in the selected folder. message appears. On hold... Select "Settings""Common Settings""Format" to the player. No playable songs are no songs on the player, this software for playback. Please connect to compliant software or device...

Operation Guide - Page 124

... ENGAGED IN A PERSONAL AND NON-COMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE MPEG-4 VIDEO. SEE HTTP://WWW.MPEGLA.COM Continued  ADDITIONAL INFORMATION INCLUDING THAT RELATING TO PROMOTIONAL, INTERNAL AND COMMERCIAL USES AND LICENSING MAY BE OBTAINED FROM MPEG LA, LLC. Table of Contents Menu 124 Additional...

Operation Guide - Page 125

...Microsoft revoke the WM-DRM Software's right to acquire new licenses to play unprotected content. If the security of the WM-DRM Software in this device has been...Information  THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD ("AVC VIDEO") AND/OR (ii) DECODE AVC VIDEO...

Marketing Specifications (Black) - Page 1

NWZ-A728BLK 8 GB Walkman® Video MP3 Player 8GB Built-in Memory1 stores up to 1,850 songs2 or 30H of video5 High Quality Video Playback at 30 frames per second Battery Life: Up to 36 Hours (Music: Approx. 36H7 Video: Approx. 9.5H8 ) 2.4" QVGA LCD Screen9 Portrait and Landscape Mode Compatible with Secure Windows Media Audio3 Multi Audio Codec Support...

Marketing Specifications (Black) - Page 2

... CD information that is used . User available memory = 7,840,956,416 bytes, because a portion of the memory is downloaded from a closed design that also help isolate outside sounds. For video transfer the the device. Some photos cannot be without your Walkman® video MP3 Player and never be played back, depending on the high quality, 320x240 display. NWZ...

Marketing Specifications (Pink) - Page 1

... Baseline 4 Clear Audio Technologies Time Machine Shuffle11 Initial Search NWZ-A728PNK 8 GB Walkman® Video MP3 Player 8GB Built-in Memory1 stores up to 1,850 songs2 or 30H of video5 High Quality Video Playback at 30 frames per second Battery Life: Up to 36 Hours (Music: Approx. 36H7 Video: Approx. 9.5H8 ) 2.4" QVGA LCD Screen9 Portrait and Landscape Mode...

Marketing Specifications (Pink) - Page 2

... also help isolate outside sounds. NWZ-A728PNK 8 GB Walkman® Video MP3 Player Features 8GB Built-in Memory1 Store up to 1,850 Songs2 or up to 9.5 hours of MP3 and WMA DRM and non-DRM audio files downloaded from multiple sources. High Quality Video Playback Playback your movies, photos and music information on the player using MPEG 4 and M4V profile...