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Sony DSC-HX50V Support Question

Sony DSC-HX50V Support Question

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Question posted by Anonymous-129304 on January 23rd, 2014

Sony Dschx50v Wi-fi Download To Computer

keep getting message- connected to the access point. Cannot connect to the computer to be saved. Using windows7 & Norton360

Current Answers

Answer #1: Posted by StLFanMan on April 9th, 2014 12:52 PM
StLFanMan

Member since:
August 14th, 2013

Points: 1,576,405
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Without seeing your setup, inspect your network & camera, etc, it's difficult to say exactly what the issue is. That said, I would recommend you looking at your internet setup to ensure everything is corrected securely. Ensure that your internet connection is not too weak (too slow), that you have enough bandwidth, etc.

I would contact your Internet Service Provider to troubleshoot this with you. If everything is fine with your computer's internet setup, then you may require service repair on your camera.

Related Sony DSC-HX50V Manual Pages

Limited Warranty (U.S. Only) - Page 1

...to any data, software or other materials will be lost or reformatted during ordinary use; Instructions: To obtain warranty service, you may have stored or preserved on ...Some states do not allow the exclusion or limitation of Sony. SONY® Digital Camera LIMITED WARRANTY (US Only) Sony Electronics Inc. ("Sony") warrants this product against defects in material or workmanship for...
Cyber-shot® User Guide (Printable PDF) - Page 9

... Log Data (DSC-HX50V) Eye-Fi Power Save Version Certification Logo (Overseas model only) Network Settings WPS Push Access point settings 9 Search Print Top page > Changing settings Resolution Main Settings Beep Panel Brightness Language Setting Display color Demo Mode Initialize Function Guide HDMI Resolution CTRL FOR HDMI USB Connect Setting USB Power Supply LUN Setting Download Music Empty...
Cyber-shot® User Guide (Printable PDF) - Page 14

... Battery pack and power Shooting still images/movies Viewing images Wi-Fi GPS (DSC-HX50V) Computers Memory card Internal memory Printing Others Warning indicators and messages Self-diagnosis display Messages Situations this camera has difficulty handling Situations this camera has difficulty handling Copyright 2013 Sony Corporation Search Print Top page > Troubleshooting Back to top 14
Cyber-shot® User Guide (Printable PDF) - Page 19

... Initialize Function Guide HDMI Resolution CTRL FOR HDMI USB Connect Setting USB Power Supply LUN Setting Download Music Empty Music Airplane Mode GPS setting (DSC-HX50V) GPS assist data (DSC-HX50V) Dlt. GPS Log Data (DSC-HX50V) Eye-Fi Power Save Version Certification Logo (Overseas model only) Network Settings WPS Push Access point settings Edit Device Name SSID/PW Reset Disp MAC...
Cyber-shot® User Guide (Printable PDF) - Page 21

...pack and power Shooting still images/movies Viewing images Wi-Fi GPS (DSC-HX50V) Computers Memory card Internal memory Printing Others Warning indicators and messages Self-diagnosis display Messages Situations this camera has difficulty handling Situations this camera has difficulty handling Precautions / About this camera Precautions Precautions On the internal rechargeable backup battery Battery...
Cyber-shot® User Guide (Printable PDF) - Page 26

(Flash pop-up) button LCD screen MOVIE (Movie) button (Playback) button Control wheel GPS sensor (built-in) (DSC-HX50V only) Charge lamp Multi/Micro USB Terminal*2 Wi-Fi sensor (built-in) Hook for wrist strap MENU button / (In-Camera Guide/Delete) button CUSTOM (Custom) button Battery insertion slot Memory card slot Access lamp Battery eject lever 26
Cyber-shot® User Guide (Printable PDF) - Page 34

... to the internal memory. Copyright 2013 Sony Corporation Back to top 34 However you copy (back up) data using the Wi-Fi function. When a memory card is no memory card inserted in the internal memory. Cyber-shot User Guide Search Print Before Use Operating the camera Shooting Viewing Useful shooting functions Useful viewing functions Changing settings Viewing images...
Cyber-shot® User Guide (Printable PDF) - Page 117

... "PlayMemories Mobile" on the camera. 117 Connect to the camera from an iOS smartphone 1. Input the password displayed on your smartphone. 2. Connect to the camera from an Android smartphone 1. The smartphone is connected to the camera. Input the password displayed on the Wi-Fi settings screen of iOS. 2. Select (DIRECT-XXXX : DSC-XXXX). 3. Select (DIRECT-XXXX : DSC-XXXX) on the...
Cyber-shot® User Guide (Printable PDF) - Page 119

... settings of your computer, the camera will turn off after saving the images to your computer. 2. MENU (Send to Computer) Notes Depending on a TV Using with "PlayMemories Home". To transfer images to another computer, use a USB cable to connect the camera to top 119 You can easily back up the access point in the internal memory cannot be...
Cyber-shot® User Guide (Printable PDF) - Page 157

Download the smartphone support application "PlayMemories Mobile" to your computer Printing Troubleshooting Precautions / About this camera Contents list Top page > Useful viewing functions > MENU items (Viewing) > Send to Smartphone Send to top 157 Operates according to the mode set a smartphone. [Details] Related Topic Wi-Fi Copyright 2013 Sony Corporation Back to Smartphone Allows ...
Cyber-shot® User Guide (Printable PDF) - Page 158

... the TV beforehand, depending on TV If the camera and TV are not connected using Wi-Fi. Displaying the images on the TV may need to [Folder] when the internal memory is compatible with your access point on TV using an HDMI cable, you can use Wi-Fi Direct, you cannot play back images using slideshow, press . Switch to [Music4] or [Muting...
Cyber-shot® User Guide (Printable PDF) - Page 160

...2. Set up images from the camera to a computer connected to your wireless access point or wireless broadband router. Cyber-shot User Guide Search Print Before Use Operating the camera Shooting Viewing Useful shooting functions Useful viewing functions Changing settings Viewing images on the application settings of your computer, the camera will turn off after saving the images to your computer...
Cyber-shot® User Guide (Printable PDF) - Page 200

...Music You can change music files. Back to PC" is displayed. [Download Music] 2. MENU (Settings) (Main Settings) The message "Connect to top Copyright 2013 Sony Corporation 200 Cyber-shot User Guide Search Print Before Use Operating the camera Shooting Viewing Useful shooting functions Useful viewing functions Changing settings Viewing images on the screen to change background...
Cyber-shot® User Guide (Printable PDF) - Page 202

... Using with your computer Printing Troubleshooting Precautions / About this camera Contents list Top page > Changing settings > Main Settings > Airplane Mode Airplane Mode When you board an airplane, etc., you set whether to disable all the settings using functions related to GPS (DSC-HX50V) and Wi-Fi. If you can set [Airplane Mode] to top Copyright 2013 Sony Corporation...
Cyber-shot® User Guide (Printable PDF) - Page 216

... Edit Device Name You can change the device name under Wi-Fi Direct. 1. MENU (Settings) (Network Settings) [Edit Device Name] 2. Select the input box, then input the device name [OK] For input method, refer to "How to use the keyboard." [Details] Related Topic WPS Push Access point settings Back to top Copyright 2013 Sony Corporation 216
Cyber-shot® User Guide (Printable PDF) - Page 254

... list Top page > Troubleshooting > Troubleshooting > Wi-Fi Wi-Fi The wireless access point you want to connect to the computer. Before shooting a movie to be available. Move the camera closer to Computer] may not appear on the camera. Cyber-shot User Guide Search Print Before Use Operating the camera Shooting Viewing Useful shooting functions Useful viewing functions Changing settings...
Cyber-shot® User Guide (Printable PDF) - Page 256

... the movies with your computer Printing Troubleshooting Precautions / About this camera Contents list Top page > Troubleshooting > Troubleshooting > GPS (DSC-HX50V) GPS (DSC-HX50V) The camera is not receiving a GPS signal. Use the camera in open area, and turn on a TV Using with GPS location information to your camera to triangulate although [GPS assist data] is taken in. [Date...
Cyber-shot® User Guide (Printable PDF) - Page 287

.... Wi-Fi, the Wi-Fi logo and Wi-Fi PROTECTED SET-UP are not used in the United States and other countries. However, the or marks are registered trademarks of the Wi-Fi Alliance. DLNA and DLNA CERTIFIED are trademarks or registered trademarks of HDMI Licensing LLC in this camera > Trademarks > Trademarks Trademarks The following marks are trademarks of Sony Corporation...
Instructions Manual - Page 26

...) screen. You can be selected. *3 DSC-HX50V only GB 26 Shooting Settings Movie format/AF Illuminator/Grid Line/Clear Image Zoom/Digital Zoom/Wind Noise Reduct./Micref Level/ Red Eye... Connect Setting/ USB Power Supply/LUN Setting/Download Music/ Empty Music/Airplane Mode/GPS setting*3/GPS assist data*3/Dlt.GPS Log Data*3/Eye-Fi*1/Power Save/ Version Network Settings WPS Push/Access point...
Instructions Manual - Page 35

... PlayStation Network account and application download. Accessible in general, trademarks or registered...Wi-Fi, the Wi-Fi logo, Wi-Fi PROTECTED SET-UP are registered trademarks of the Wi-Fi Alliance. • DLNA and DLNA CERTIFIED are trademarks of Digital Living Network Alliance. • SDXC logo is a trademark of SD-3C, LLC. • " " and "PlayStation" are registered trademarks of Sony...

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