With Video Calls, I Am Able To See The Person I Am Calling But They Can't See Me

I have a Skype account but don't have a shortcut on my desktop. I get into my account by clicking the Window icon and the letter R, on my keyboard. Could that be the reason for my problem, as follows? I don't know why but when I make a video call, I can see the person I am calling but they can't see me. Peter Locke

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Answer #1: Posted by answers on September 19th, 2011 3:08 AM

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Please see this and follow the instructions and reboot. Please copy/paste the link below into the browser window of your choice:

support.skype.com/en-us/faq/FA10658/How-can-I-ensure-my-DirectX-and-graphics-drivers-are-working-correctly

If the above fails to resolve this issue, please do this:

In your case and your case only.

1. Please stop any and all running Skype Client programs on your system.

2. Using your Windows Control Panel Add/Remove Programs uninstall Skype, when prompted to save your history, choose yes.

3. Using Windows File Explorer ("What you use to view files with") do:

%appdata%\skype

If you find a file called shared.xml right click on it and choose delete.

4. If you see a folder for the Skype name in question, click on it, if you see a file called Config.xml right click on it and choose delete.

5. Using the Windows file Explore enter:

%programfiles%

Right click on the Skype folder and choose delete.

6. Please install the beta version using the instructions below:

You can install the current beta release by doing this from the top of this page:

Get Skype -> Windows -> Choose the beta release.

These instructions have worked for many and is the quickest thing to try to resolve issues such as this.

Also, do you have all Windows updates and updates to any hardware devices by the manufacturers?

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