Question posted by Anonymous-152410 on June 29th, 2015

Photo Book, Lost Arrangement

I had my photo book all in order last night and went to order and half the pix disappeared. Now showing as uploaded but I can't get them to go in the same. Hearing impaired so can't use the phone.

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Answer #1: Posted by freginold on June 30th, 2015 3:08 AM
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freginold

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Hello, that is very unfortunate that your photo book layout was not saved. If you have all the pictures uploaded, but can't get them laid out the same way, you can live chat with Shutterfly customer support and they can help you to lay out the pictures similarly. They may be able to restore your photo book layout to how it was, but that might be a long shot.



Shutterfly live chat is available during extended business hours. You can start a live chat session here:

http://shutterfly-2.custhelp.com/app/chat/chat_launch

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