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Question posted by goforna on February 9th, 2014

Seagate Goflex Home Device Won't Connect

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Answer #1: Posted by waelsaidani1 on May 27th, 2014 4:41 AM

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7. Solving Problems Common Problems and Solutions 7. Solving Problems GoFlex Home is a plug and play device. However, in certain situations, the setup process may require extra attention. Below is a list of troubleshooting tips to assist you should you have any problems during setup. • • Ensure that the supplied power adapter is securely connected to GoFlex Home and to a power source. If you are using a power strip, make sure it is turned on. Check that one end of your network cable is securely connected to the Ethernet port on GoFlex Home and the other end is connected to a functioning port on your network router. If the network cable is securely connected and the light is amber, the network cable or the Ethernet port may not be functioning properly. To test this, connect the network cable to a different port on your router. If there is still no connection, try a different Ethernet cable. Make sure your router is turned on. • Ensure that your router gives out IP addresses to computers on your network (DHCP) and that DHCP is enabled on your router. DHCP is usually enabled on home networks. If it is not, you will have trouble connecting to GoFlex Home. If you need assistance enabling DHCP on your router, see your router documentation. Ensure that your home network isn't down or disabled, and that your Internet service isn't disrupted. • Common Problems and Solutions This section provides suggestions for solving common problems. Why can't I create a new user account? You may have exceeded the number of user accounts allowed. GoFlex Home includes five user accounts, including the home network manager who set up GoFlex Home initially. To create a new user account, you must either delete an existing account (if someone has left the household, for instance) or upgrade to unlimited user accounts by subscribing to Seagate Share Pro. See page 8 for more information. Why won't my computer connect to GoFlex Home? If you have installed the GoFlex Home software on your computer but it won't connect to GoFlex Home, check that your home network is working properly and that the GoFlex Home device is properly connected and powered on. If other computers are successfully connected to GoFlex Home, you may have exceeded the number of computers allowed. GoFlex Home includes licenses for five computers. To add another computer, you must either delete an existing user account (which disconnects their FreeAgent® GoFlex™ Home User Guide 72

Related Seagate GoFlex Home Manual Pages

Product Information - Page 1

... Mac computer in the home • Upgrade storage capacity easily or plug in the home - When connected to your network, you can plug a USB drive into the port to the USB port on the GoFlex Home network storage system and enjoy your storage and backup needs. Store all the files and folders on your home WiFi router, the GoFlex Home network storage system enables you...

Quick Start Guide - Page 2

...Seagate, Seagate Technology, the Wave logo, FreeAgent, and GoFlex are trademarks or registered trademarks of Seagate Technology LLC, or one or more of the following two conditions: (1) this device may not cause harmful interference, and (2) this device...PIDO © 2010 Seagate Technology LLC. Operation is connected. • Consult the...NETWORK STORAGE SYSTEM SYSTÈME DE STOCKAGE RÉSEAU

User Guide - Page 5

... capacity to access your home. This User Guide also provides detailed instructions for using Seagate Share, a Web-based...GoFlex™ Home network storage system lets you can share a printer with an available Ethernet port • Internet connection for all of GoFlex Home, describes how to set up and use GoFlex Home, you need: • Home network (also called a Local Area Network...

User Guide - Page 11

... on the drive until it 's blinking amber, GoFlex Home either can't connect to the network or can't communicate with the connector in the base. b. This may take a couple of GoFlex Home to fully start up; Gently press down on the bottom of the drive with the drive. Windows Step 2: Connecting GoFlex Home 3. See "Solving Problems" on the front of...

User Guide - Page 17

... the on page 8 for more information. When it finds and connects your GoFlex Home network storage system, you 're done creating user accounts, continue with GoFlex Home. Step 6: Adding PCs to GoFlex Home Note: You can upgrade to unlimited users and computers (and add other useful GoFlex Home features) by subscribing to GoFlex Home: 1. TIP: You can use both PC and Mac computers...

User Guide - Page 20

...Home Step 2: Connecting GoFlex Home For instructions, see "Step 2: Connecting GoFlex Home" on your desktop. Power on page 10. Double-click GoFlex Home Install to create during setup. 1. Step 3: Setting Up GoFlex Home TIP: Before you begin the installation. Double-click the GoFlex Home Installation icon that appears on a computer or device without a CD-ROM drive, go to www.seagate...

User Guide - Page 23

... that can be used for occasional system messages. Your GoFlex Home device is expiring soon. 12. Step 4: Installing GoFlex Home Desktop Applications In this step, you access GoFlex Home from your Seagate Share Pro subscription is now set up. 13. Setting Up GoFlex Home - Click Finish. Step 4: Installing GoFlex Home Desktop Applications Figure 19: Entering an E-mail Address 11...

User Guide - Page 26

... device without a CD-ROM drive, go to www.seagate.com/goflexhomesupport to your computer. Setup is set up GoFlex Home on this computer. The Welcome screen opens. To set up another Mac computer: 1. FreeAgent® GoFlex™ Home User Guide 26 3. When you 've created a user account for yourself, set up additional household computers (as your GoFlex Home network storage...

User Guide - Page 30

... user accounts-permission required (see page 64). • Manage your computer. Logging In to the Seagate Dashboard You log in to the Seagate Dashboard for the first time during setup (see page 9), and you shut down your GoFlex Home network storage system-permission required (see page 39). • Share files with their current backup plan to...

User Guide - Page 35

... with digital media devices, such as a FreeAgent GoFlex TV (see page 48). • Change your GoFlex Home password (see page 62) and customize other personal GoFlex Home settings (see page 62). • Add and manage GoFlex Home user accounts-permission required (see page 64). • Manage your GoFlex Home and connected devices (see page 66) and change the settings on Seagate Share (such...

User Guide - Page 48

... the folder that contains the files you would if it was physically or wirelessly connected. Click Seagate Share. TIP: Only the files supported by your media device will be detected and available for a list of these steps for the other computers on your GoFlex Home network storage system, as required. In the Content panel, move your media...

User Guide - Page 62

...To, then click Preferences. 2. 6. Managing GoFlex Home Once your GoFlex Home network storage system has been set up, you . Click Submit. Customizing Your GoFlex Home User Settings You can be only be at any devices connected to Seagate Share (see page 31), click Go To, then click Preferences. To customize your home network manager to GoFlex Home from the Seagate Share application or FTP...

User Guide - Page 66

...GoFlex Home, then connect additional devices to it directly to the USB port on your GoFlex Home device and how to connect additional storage devices, such as a USB flash drive (also known as an External Storage folder on -screen instructions to update the software. If updated software is released. 6. The user account is updated or deleted. To add a USB drive to Seagate...

User Guide - Page 69

...® GoFlex™ Home User Guide 69 Adding More Storage Capacity to GoFlex Home If you manage personal and network settings for instructions on removing and replacing the drive in case a problem occurs on page 12 to Seagate Share (see page 28), then click Preferences. You can also access all your household backup files, in your GoFlex Home device. This...

User Guide - Page 70

... that appear: • Server IP Address: Sets the static IP address for GoFlex Home. No other input is expiring soon. • Network Services: Controls whether or not your GoFlex Home can override your computer and GoFlex Home) are experiencing problems when accessing GoFlex Home while you're travelling, you experienced a problem while setting up a LAN connection for example, between...

User Guide - Page 72

... sure it is not, you will have trouble connecting to Seagate Share Pro. If there is a plug and play device. If it is turned on . To add another computer, you have installed the GoFlex Home software on your Internet service isn't disrupted. Why won 't connect to GoFlex Home, check that your home network is working properly and that DHCP is...

User Guide - Page 73

... GoFlex Home device itself must be viewing photos, watching a movie, listening to music, or working with a letter and must have to try a few times to or from their GoFlex Home folders. 2. Spaces are the home network manager (the person who set up GoFlex Home originally) and you often have a name that's completely unique-unused by subscribing to show that GoFlex Home...

User Guide - Page 74

... instructions.) To find the IP address of GoFlex Home on a computer running the Mac operating system, use Not connected to the network If the GoFlex Home light indicates a problem: • Ensure that GoFlex Home enters a standby state after 12 minutes of GoFlex Home on your network storage system accesses their folders and files. The Seagate Dashboard allows you to change color and flash...

User Guide - Page 75

... drive is properly and fully connected to the dock. • Ensure that neither the dock nor the drive is easy to www.seagate.com/goflexhomesupport if you may still have any problems setting up or using your GoFlex Home network storage system. FreeAgent® GoFlex™ Home User Guide 75 Finding More Help The GoFlex Home network storage system is damaged. Go...

User Guide - Page 78

... Windows 12 shutting down 68 troubleshooting 72 updating the software 66 GoFlex Home Agent 19 installing 23 GoFlex Home light 6, 11 GoFlex Home Premium Subscription 71 H Help 75 Seagate Dashboard 29 Seagate Share 34 Hide Help Tips setting 63 Home Background Position setting 63 home network manager permissions 16, 65 Home page adding a background image 52 positioning the background image 63 How...