Samsung SUR40 Support Question
Samsung SUR40 Support Question
Find answers below for this question about Samsung SUR40.Need a Samsung SUR40 manual? We have 1 online manual for this item!
Question posted by ratchai on April 4th, 2013
Unresponsive Multitouch
The sur40 has a problem with touch sensitivity.It often becomes unresponsive. The quick fix is to restart the sur40. But our customer feels uncomfortable with it. Please help support and troubleshoot this issue.
Current Answers
Related Samsung SUR40 Manual Pages
User Manual - Page 1
BN46-00030A-02
SUR40 for Microsoft® Surface®
User Manual
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User Manual - Page 3
...
17
Connecting to a Source Device
Chapter. 4 USING THE PRODUCT
19
About Surface
19
Product Features
19
Creating a Windows user account
20
Preparing a Venue for Samsung SUR40
for Microsoft® Surface®
23
Surface Mode
24
Bing™ for Microsoft® Surface®
26
Re-installing Windows 7
Chapter. 5 ON SCREEN DISPLAY MENU...
User Manual - Page 4
Chapter. 6 USING THE CALIBRATION TOOL
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Chapter. 7 TROUBLESHOOTING GUIDE
29
Requirements Before Contacting
Samsung Customer Service Center
29
Check the following.
Chapter. 8 SPECIFICATIONS
31
General
32
Power Consumption
32
Screen Water Ingress Conditions
33
Dimensions
Chapter. 9 APPENDIX
34
Contact SAMSUNG ...
User Manual - Page 6
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when an issue occurs.
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Installation and Safety
The following...
User Manual - Page 7
... vehicle or a place exposed to install the product at such a place. Be sure to consult Samsung Customer Service Center if you want to dust, moisture (water drips, etc.), oil, or smoke. - $&#... modify the product yourself. - $¿UHRUHOHFWULFVKRFNPD\UHVXOW - Contact Samsung Customer Service Center for reference only.
Caution
Do not drop the product while moving the product, turn ...
User Manual - Page 8
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User Manual - Page 11
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Quick setup guide
Warranty card
User manual
Cleaning cloth
SD
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Jack cover
Items sold separately may vary depending on will display the OSD menu...
User Manual - Page 15
Connecting and Using a Source Device
Before using the product
Connecting the Power
POWER S/W POWER IN
ON
Connecting USB Devices
USB
USB
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15
User Manual - Page 17
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User Manual - Page 19
Chapter. 4
Using the Product
About Surface
As this SURGXFWE\GHIDXOW)RUIXUWKHULQIRUPDWLRQDERXWWKHDSSOLFDWLRQYLVLWZZZVXUIDFHFRP The Bing™ for Microsoft® Surface® application is installed on this product is using the Windows 7 operating system, you can use Windows 7 without the need to connect to a PC.
User Manual - Page 20
...WRFRPIRUWDEO\LQWHUDFWZLWK6DPVXQJ685IURPDOO sides. Using the product
Preparing a Venue for Samsung SUR40 for Microsoft® Surface®
:KHQ\RXEULQJ6DPVXQJ685IRUMicrosoft® Surface®LQWR...proper type and level of heat through its exhaust vents. If Samsung SUR40 is turned on the screen. Samsung SUR40 for Surface must also EHSODFHGRQDGU\VXUIDFHWKDWLVÀ...
User Manual - Page 21
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21 In addition, Samsung SUR40 for Surface changes during the day.
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Before your Samsung SUR40 for Surface arrives in a venue, you can proactively check for REYLRXVO\VWURQJRUGLUHFWHGOLJKWLQJ...
User Manual - Page 22
...- Prepare security measures to keep Samsung SUR40 for Surface safe in the location to tolerate users touching and dragging on the wall for Surface... if it and to expel heat away from the Samsung SUR40.
- Connections - Prepare any device that the wall or partition where you want to support it is clearly dirty. Make sure that Samsung SUR40...
User Manual - Page 23
... on the screen.
Enter your Windows administrator login and password, and select Exit Surface Mode. NOTE Closing an Application
Touch and drag the Access Point in the middle of the current application screen diagonally to the top right. Closing the mode... Surface Mode
1. Select Log off on the screen to Windows mode. On the Windows desktop, click the Enter Surface Mode icon. 2.
User Manual - Page 25
Using the product
Location Categories
User Manual - Page 28
... warm to normal operating temperatures.
- Chapter. 6
Using the Calibration Tool
:KHQ\RXREVHUYHWRXFKSHUIRUPDQFHVWDUWLQJWRGHJUDGHXQGHUFRQVLVWHQWHQYLURQPHQWDO lighting conditions, the Samsung SUR40 for cleaning instructions. (p.09)
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User Manual - Page 29
... Guide
Requirements Before Contacting Samsung Customer Service Center
Before calling Samsung Customer Service Center, test your product as follows. ,IWKHSUREOHPSHUVLVWVFRQWDFW6DPVXQJ&XVWRPHU6HUYLFH&HQWHU
Check the following. Screen issue
TROUBLESHOOTING GUIDE
The Power LED is turned off.
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Make sure that the device connected to the Additional Information...
User Manual - Page 30
Power the product off and on again.
30 7U R X E O H V K R R W L Q J * X L G H
Touch input issues
TROUBLESHOOTING GUIDE
Touch input is not working properly.
$GMXVWWKHOLJKWLQWHQVLW\WREHDVGDUNDVSRVVLEOHLQWKHDUHD where you are using the product.
User Manual - Page 31
...
Size Display area
Synchronization
Horizontal )UHTXHQF\
Vertical )UHTXHQF\
Display Color
Resolution
Optimum Resolution
Maximum Resolution
Maximum Pixel Clock
Power Supply
Ports Connectivity
Side Rear View
SUR40 40 inches (101 cm) 885.6(H) x 498.15(V)
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a+]
16.7 M
1920 x 1080 60 Hz
1920 x 1080 60 Hz
148.5 MHz (Digital) This product uses 100 to 240V...
User Manual - Page 40
...
P
Product Features
19
R
Rear View
12
Re-installing Windows 7
26
Reset (menu properties)
27
S
Screen resolution
31
Size
31
Sound
29
Surface Mode
23
T
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Touch
30
V
Volume
27
40
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General Support
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How To Connect To A Wireless Network (Windows XP) SAMSUNG
... Networks. Click the name of your wireless network, please click here to visit our Troubleshooting guides main page or click the Troubleshooting tab on the preceding page where you satisfied with this content? After you see the... the How-to Guides tab. If you experience any problems while connecting to your wireless network, and then click Connect. Product : Mobile Computing > -
General Support
... Locale & Blue indicate a submenu is available by clicking on keypress 3: Auto-capitalization 4: Quick fixes 5: Show suggestions 6: Auto-complete 3: Device 1: Auto-replace 2: Auto-cap 3: Auto-punctuate ...Media volume 4: Phone ringtone 5: Phone vibrate 6: Notification ringtone 7: Audible touch tones 8: Vibrate touch dial pad 9: Audible selection 10: SD card notifications Display settings: 1:...
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