Samsung SMH1622W Support Question
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Question posted by rinoel on June 1st, 2014
Does Not Work
Current Answers
Answer #1: Posted by StLFanMan on June 4th, 2014 12:00 PM
If your microwave is not heating, it may be in Demonstration Mode. Demonstration Mode turns off the heating element which allows retailers to demonstrate the functions of the microwave without the oven heating. In Demonstration Mode, the timer will count down much faster than normal.
If your unit is in Demonstation mode follow the instructions in your User Manual. Every model does not have the same method to turn Demonstration mode on and off, but most units have the same function. In most Samsung microwaves you can turn Demonstration mode on and off if you press and hold the "0" button and then press "1."
If you need to consult your User Manual, but cannot locate it, click here to download it.
If this does not resolve your problem, the magnetron (heating element) has probably failed and you need to get your microwave serviced. Click here to fill out an Online Service Request and begin the service process.
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