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Samsung SCH A870 Support Question

Samsung SCH A870 Support Question

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Question posted by codytan on January 27th, 2016

Samsung Grand Prime Keeps Looping Email And Password

Samsung Grand Prime phone keeps looping thru email and password which is preventing me from setting it up. A new sim card was put in and the phone reset but it won't let me log on at all. T-Mobile sent me to a Samsung store who gave me the phone number for the Samsung company who told me to contact you. I'm tired of the run around and want my phone fixed. Please help me with this asap.

Current Answers

Answer #1: Posted by TechSupport101 on January 27th, 2016 12:27 PM
This answer was accepted by the poster of the original question.
TechSupport101

Member since:
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Hi. You will need to turn it in to a Samsung service centre as 'Factory Reset Protection' also known as 'Device Protection' proved to be triggered. It is an Android Lollipop Anti Theft feature devised against phone theft - you will need to enter the previous email address and password to be able to set it up and reuse it following the said reset.

Related Samsung SCH A870 Manual Pages

User Manual (ENGLISH) - Page 54

..., two consecutive Waits cause a total pause time of your choice. 5. Keep in mind that pauses count as banking services often require a password or account number. A hard pause (waits for input from Contacts 1....Contacts entry number, do the following pause options appear in a Contacts entry with the phone number and with the number you 're finished entering information, press the key to ...
User Manual (ENGLISH) - Page 131

.... • Press the Yes (left) soft key ( ) to change your Voice Privacy setting during a call by using the In-Use Menu options. (See "InUse Menu" on the phone's earpiece, microphone, or speaker. You're returned to keep the current TTY Mode setting. 2. The following options appear in the top of voice security (Standard or...
User Manual (ENGLISH) - Page 136

... three 5. In standby mode, enter the emergency number via the keypad. 2. Invoking Reset Phone may erase settings made by your Wireless Carrier from your mobile phone number. Press to place the call. Phone Settings Note: The default lock code is the last four digits of your Wireless Carrier. The "Enter Code" prompt disappears and the Security menu appears in...
User Manual (ENGLISH) - Page 157

...new battery. See your phone does get wet, immediately turn the power off and remove the battery. Dropping it, especially on the remaining battery charge and the type of battery and charger used. Battery Precautions • Avoid dropping the cell phone.... talk and standby time are greatly affected by the signal strength on the cellular network and the parameters set ...
User Manual (ENGLISH) - Page 158

...; Do not leave the battery in hot or cold places, such as you carry a spare battery in use incompatible cell phone batteries and chargers. Some Web sites and second-hand dealers, not associated with Samsung-approved chargers. Short-circuiting the terminals may shorten its life. • Do not use , disconnect it may be...
User Manual (ENGLISH) - Page 77

... until the phone receives further input...77 Section 6 Instead of manually entering these numbers, you ). ⅷ 2-Sec Pause - Keep in the display. Editing a Contacts Entry 5. Add Pauses to Contacts Numbers Calls to extend ...entry number, do the following pause options appear in a Contacts entry with the phone number and with the number you 're finished changing the contents of four seconds...
User Manual (ENGLISH) - Page 192

... (right) soft key ( ) to keep the current TTY Mode setting. 2. Enables TTY mode while letting you choose what level of the display. Enables TTY mode while letting you select TTY Full, all currently enabled sound functions remain enabled. 3. Note: The TTY Mode option has no effect on the phone's earpiece, microphone, or speaker...
User Manual (ENGLISH) - Page 200

... ( ) to their factory default values. Reset Phone Reset Phone returns all setup parameters (except for Contacts). 4. In standby mode, press the Menu (left ) soft key ( ) to save the number that you entered. 7. Section 13 6. Press to reset your mobile phone number. Invoking Reset Phone may erase settings made by your Wireless Carrier from your phone, resulting in the display. 3.
User Manual (ENGLISH) - Page 232

... it to buy a new battery. • If left unused, a fully charged battery will gradually wear out. When a charger is damaged in any way. • Use the battery only for its intended purpose. • If you use , disconnect it from the power source. Battery Precautions • Avoid dropping the cell phone. When the operation...
User Manual (ENGLISH) - Page 233

... occur when a metallic object (coin, clip or pen) causes a direct connection between the + and - Always try to keep the battery at room temperature. Li-ion batteries are particularly affected by temperatures below 0 °C (32 °F). • Do not place..., not associated with a hot or cold battery may shorten its life. • Do not use incompatible cell phone batteries and chargers.
User Manual (ENGLISH) - Page 157

... and conditions. Battery Precautions • Avoid dropping the cell phone. When you suspect damage to the phone or battery, take it to 0.2 watts in digital mode. Not all features are several simple guidelines to operating your phone properly and maintaining safe, satisfactory service. • If your phone is equipped with an external antenna, hold the...
User Manual (ENGLISH) - Page 158

..., it uses less power; Samsung Mobile Products and Recycling 158 talk...set by temperatures below 0 °C (32 °F). • Do not place the phone in contact with Samsung...keep the battery at room temperature. Always recycle. Consumers should purchase manufacturer or carrier recommended products and accessories. A phone...8226; If you use incompatible cell phone batteries and chargers. When the...
User Manual (ENGLISH) - Page 129

... to confirm that you want to change your phone will use. Use the navigation keys to highlight your choice, then press the key. Settings 129 Use the navigation keys to confirm you ... speak with the other party. • TTY + Hear - You're returned to keep the current TTY Mode setting. 2. Enables TTY mode while letting you select TTY Full, all currently enabled sound functions...
User Manual (ENGLISH) - Page 154

...cell phone. When the operation time (talk time and standby time) is noticeably shorter than normal, it to buy a new battery. 154 Other conditions and restrictions may require additional subscription and/or usage charges. See your phone...times, but it will vary depending on the cellular network and the parameters set by the network operator. • Follow battery usage, storage and charging ...
User Manual (ENGLISH) - Page 155

...will dry and appear to come in use incompatible cell phone batteries and chargers. Do not leave the battery connected to keep the battery at room temperature. Always recycle. ...an internal short-circuit, resulting in overheating. • Dispose of batteries in accordance with Samsung-approved chargers. Do not dispose of used batteries in a fire. Short-circuiting the terminals...
User Manual (ENGLISH) - Page 66

... List: Find a phone number by Verizon Wireless. 1. Ringtone icon. Select a ringtone from My PIX Gallery to associate with the contact. Work icon. PIX icon. The icons in the following table represent all available entry types Mobile 1 icon. Contacts Icons You can assign multiple entries to your phone by Name. • Groups: Add new or rename one...
User Manual (ENGLISH) - Page 83

... Messages Note: Only available within Verizon Wireless Enhanced Services Area. You can add sounds and attach a picture to your message. In the Text field, compose your PIX Msg. Section 7: Messaging 83 Section 7 Or in standby mode, press the left navigation key to the PIX Place. 6. Enter the phone number or e-mail address of...
User Manual (ENGLISH) - Page 132

... now connected to your account on screen displays. 3. Use the navigation key to prevent deletion. • Erase: Erases the selected picture from the gallery. • Erase ...the Verizon Wireless website: www.verizonwireless.com before establishing a connection. 1. In standby mode, press MENU, use the left navigation key to highlight LOGIN and press . Enter your Mobile Number and Password. ...
User Manual (ENGLISH) - Page 179

... purchase or use the phone near the network's base station, it , especially on the cellular network and the parameters set by the network operator. See your phone does get wet, immediately... potentially cause damage to rain or liquid spills. Battery Precautions • Avoid dropping the cell phone. Battery Standby and Talk Time Standby and talk times will vary depending on factors such as...
User Manual (ENGLISH) - Page 180

...temperatures will reduce the capacity and lifetime of your battery only with Samsung-approved chargers. When a charger is fully charged. Section 12 &#...cell phone batteries and chargers. When the operation time (talk time and standby time) is time to buy a new battery. • If left unused, a fully charged battery will gradually wear out. Do not leave the battery connected to keep...

Samsung Knowledge Base Results

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  • SCH-u960 - How To Configure USB Settings SAMSUNG
    ... from a PC to the microSD memory card inserted in the phone Modem Mode: Allows the use of the Verizon Wireless Mobile Office kit to utilize the handset as a modem for Media Sync Mode follow the steps below: From the home screen, press Menu Press Settings & SCH-U960 STEP 3. How To Transfer Pictures via...
  • General Support
    ... Book Entries: Max Name Character Capacity: Last Name: 50 First Name: Display Name: 100 Max Number Characer Capacity: 40 Max Phone Numbers Per Name: 5 Max Email Address Per Name: 4 SIM Card *** Attention: Information may vary depending on SIM Card. *** 250 18 Max Number Character Capacity: 1 Speed Dial Static Entries: 1 (voicemail) Programmable Entries: 8 Voice Dial Manufacturer: Nuance Version...
  • General Support
    ... cable. Tools (9) Select USB Mode (9) Highlight one of the Verizon Wireless Mobile Office kit to either the phone memory or a memory card (residing in connection that the minimum size limit for quickly transferring files to desktop or laptop PC's. To learn how to Set the USB Mode Setting Click on the display along with the supplied USB...

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