Question posted by wendyfields on September 10th, 2022

We Would Like A Refund For Our Samsung Refrigerator. It Has Been Recalled Becau

because of the ice maker and the bottom freezer. How do I go about getting a refund?Thank you

Current Answers

Answer #1: Posted by hzplj9 on September 10th, 2022 11:36 AM
This answer was accepted by the poster of the original question.
hzplj9

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Consumer laws vary from country to country. In Europe you have 2 years guarantee and could obtain a replacement or refund depending on how long you have had the device. You can always contact your credit card company if you paid by credit card. If you paid cash it may be harder to get a refund. Check the law in your country before proceeding and then contact the retailer.

In the US I believe there is only 3 months guarantee but I am not sure if that has been revised.

Hope that info helps your decision on how to proceed.

Answer #2: Posted by SonuKumar on September 10th, 2022 10:03 PM
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Proper answer could be, if you provide specific model number and purchased country can help you to get recall details


Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

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Answer #3: Posted by Odin on September 11th, 2022 10:15 AM
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There has been no current United States recall as yet for any Samsung refrigerator. (See https://www.recalls.gov/.) If the fridge does not operate correctly it will nevertheless be covered for a specified period by the manufacturer's warranty. To implement the warranty use the contact information at https://www.contacthelp.com/samsung. (Or if's in the retailer's return period, you could return it to the store--call the store for details.)


Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Samsung Knowledge Base Results

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  • How To Reset / Test The Upper Ice Maker SAMSUNG
    .... If no, please tell us why so we can improve the content. How To Verify Your Washer Is Getting Enough Water? very dissatisfied very satisfied Q2. Note: As you are sliding your ice maker. Were you will feel the  difference between the hard plastic of questions ok submit Please select answers for...
  • How To Replace The Upper Ice Maker SAMSUNG
    Remove The Access Cover Assembly the access cover by pulling the cover away from the refrigerator wall, and then pull the access cover towards you. How To Replace The Upper Ice Maker STEP 3. 8516.
  • General Support
    ... sliding your finger around the corner of the ice maker untill you feel the  difference between the hard plastic of the ice maker. On the right side of the test button with the ice maker removed from the ice maker compartment. If your ice maker. Do not remove your refrigerator has Dual Ice Makers , . If you can not find the reset button...

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