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Samsung DV210AGW/XAA Support Question

Samsung DV210AGW/XAA Support Question

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Question posted by steveklinck on July 10th, 2011

Samsung Dv210agw/xaa Gas Dryer Buzzing/rattling Sound

Our Samsung DV210AGW/XAA gas dryer has begun making a rattling/buzzing sound intermittently during the drying cycle. The noise lasts about 3 tp 5 seconds and sounds like a cross between mechanical (two metal parts vibrating against each other) and electrical (arcing). I called Samsung support and they said this was the gas solenoid and was working as designed. I find that hard to believe. My guess is Samsung found a poor design that they don't feel is dangerous and are telling customers not to worry about it. Any thoughts? thanks  

Current Answers

Answer #1: Posted by ggandcg on July 22nd, 2011 3:50 PM
This answer was accepted by the poster of the original question.
ggandcg

Member since:
July 22nd, 2011

Points: 1,140
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I have a DV419AGW and it's making a similar noise -- only it lasts for at least a few minutes before stopping.  It will occur many times throughout the entire drying cycle.

Samsung said it's the gas valve solenoid and that this is normal. I told the CSR that this noise was so loud we could hear it in another room and that this simply cannot be normal.  With some perseverance, Samsung agreed to send out a technician to resolve the problem.

There are other reports of this problem on the internet.  Just Google "Samsung gas valve solenoid."  If you politely push the Samsung CSR to send out a service person they will escalate the incident to the service department.

Related Samsung DV210AGW/XAA Manual Pages

(English) - Page 1

DV210AE* DV210AG* DV220AE* DV220AG* Gas and Electric Dryer user manual imagine the possibilities Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com/register DV220AE-02810A-03_EN.indd 1 2010-06-28 ¿ÀÈÄ 5:53:27
(English) - Page 2

... reversible door can dry extra-large loads. The direction of laundry with just four screws. 6. Pedestal with Storage Drawers An optional 15" pedestal is available for more air through your clothes the most efficient way. 5. Now you time for purchase from your fingertips! All our dryers are designed with Samsung. 3. capacity dryer circulates more important...
(English) - Page 3

...codes. • Do not install a clothes dryer with clothes dryers. Unplug the power plug from the wall socket. WARNING - If flexible metal (foil type) duct is installed, it must ...damage. Follow directions explicity. Make sure the machine is your dryer. safety instructions Congratulations on the installation, use, and care of your new Samsung Dryer. Please take full advantage ...
(English) - Page 5

...the user-repair instructions and you cannot reach your gas supplier, call your dryer from service, remove the door to the drying compartment to prevent children or animals from lint, dust... any part of the appliance unless specifically recommended in contact with controls. Keep the area around the exhaust opening and surrounding areas free from becoming trapped inside. Follow the gas supplier...
(English) - Page 6

...selecting cabinetry, making cutouts, ...Samsung reserves the right to reduce their temperature. If this appliance. All washed and unwashed fabrics that is not grounded adequately and in a dangerous situation. For complete details, see the Installation Instructions packed with large buckles, buttons, or other heavy metal...Gas leaks may prevent heat from the dryer hot or interrupt the drying cycle...
(English) - Page 7

... control panel 22 Child lock 23 Rack Dry (Optional Part) 24 Clean the lint filter 24 Load the dryer properly 24 Getting started CARE AND CLEANING 25 SPECIAL LAUNDRY TIPS 26 25 Control Panel 25 Tumbler 25 Powder coated tumbler 25 Dryer Exterior 25 Dryer Exhaust System 26 Special laundry tips TROUBLESHOOTING 27 27 Check these points...
(English) - Page 8

... a result of the installer. GAS LINES (if a gas dryer) must be rigid metal or flexible stiff-walled metal exhaust ducting. Control panel Door Adjustable legs 8_ installing your dryer TOOLS NEEDED FOR INSTALLATION Hire a professional to install this model. If there is not supplied in this dryer properly. Make sure you are responsible. The Drying Rack is required. See...
(English) - Page 9

..., or other obstruction. Never use a flexible duct with a stiff sheet metal wall. Note: If clothes are not getting dry, then check ducting for short-run through an unheated area, the duct should end with an exhaust hood with duct tape. ELECTRIC AND GAS DRYER Weather Hood Type Recommended Use only for obstructions. Serious blockage...
(English) - Page 10

... the lint filter clean. It's important to the Dryer. On gas Dryers, adequate clearance as noted on either side, and 2.375" in the back. • The closet front must be measured while the Dryer is enough space at the point where the exhaust duct connects to make sure: • The exhaust system meets all local...
(English) - Page 11

Call 1-800-SAMSUNG(726-7864) for more information. The exhaust duct may not terminate underneath the mobile home. ...USE A PLASTIC OR NON-METAL FLEXIBLE DUCT. DV220AE-02810A-03_EN.indd 11 installing your dryer MOBILE HOME INSTALLATION The installation of the Dryer in mobile homes must conform to the Manufactured Home Construction and Safety Standard Title 24 CFR, Part 32-80 {formerly the ...
(English) - Page 12

... connector must be detected by a licensed plumber or gas fitter. WARNING - Gas dryers are equipped with a burner vent for safe and proper performance by the American Gas Association (CGA in accordance with manufacturer's instructions. 12_ installing your dryer. DO NOT reuse old flexible metal gas lines. A "T" handle manual gas valve must be converted for use in Canada...
(English) - Page 15

..., noise, and unwanted movement,the floor must be a perfectly level, solid surface. Extending the leveling feet more than necessary can cause the dryer to gas, electrical, and exhaust connections. INSTALLATION Gather the required tools and parts before starting the installation. To install: 1. This will lay across both cushion-tops. 2. Tip your dryer or the SAMSUNG customer...
(English) - Page 17

... center wire) 7. Allowing your Dryer's rear panel slot. If the gas does not ignite within 5 minutes, turn your Dryer and make sure all gas connections (on gas models), exhaust and electrical connections are taped.  Plastic flexible duct is NOT used.  Used rigid or stiff-walled flexible metal vent material.  Dryer is leveled and is turned...
(English) - Page 20

... Sensor Dry cycles. Sensor Dry automatically senses the moisture in the Manual Dry cycles (Time Dry, Wrinkle Release, or Air Fluff cycles). The Delicates cycle is reached. The Wrinkle Release cycle will illuminate when Wrinkle Prevent is displayed. Air Fluff - Wrinkle Prevent 3 Selection Button Wrinkle Prevent provides approximately 90 minutes of intermittent tumbling in the dryer too...
(English) - Page 21

... Press once to turn your dryer on for five (5) seconds while continuing to turn it off . An alarm sounds for more than 10 minutes without any buttons being touched, the power automatically turns off . Larger or bulkier loads may fluctuate as the cycle progresses. High - Medium - During the Sensory Dry cycle, the time light indicator is...
(English) - Page 23

... the two recessed areas of the dryer's back wall, then push down the middle of the lint filter. 3. You can circulate. 5. It may cause damage to the item and WARNING lead to a fire hazard. Position the drying rack in this model. Drying Rack is needed. Use the Time Dry cycle. Select the time according to...
(English) - Page 24

... and "End" will appear in the display. • Pressing Power cancels the cycle and stops your dryer. • The Drying, Cooling, and Done indicator lights will dry differently, which may fluctuate to your dryer when only one or more energy efficiently. Select the appropriate cycle and options for the load (see pages 20, 21). 4. When you...
(English) - Page 26

... etc.). • Woolens, unless recommended on the Normal cycle and High temperature. • Make sure the item is thoroughly dry before using or storing. • May require repositioning to help minimize wrinkling. • Dry in the Dryer. Pillows • Use the Normal cycle. • Add a couple of dry towels shortens drying time and absorbs moisture. Curtains & Draperies Cloth...
(English) - Page 27

...; Use a 4" rigid metal exhaust duct. • Do not overload. 1 wash load = 1 dryer load. • Sort heavy items from lightweight items. • Large, bulky items like blankets or comforters may require repositioning to ensure even drying. • Check that the washer is draining properly to hear the dryer gas valve or heating element cycle on . • Clean...
(English) - Page 32

... charge as stipulated herein, with new or reconditioned parts or products if found to be presented upon request as proof of purchase, and is valid only on the original date of purchase to SAMSUNG or SAMSUNG's authorized service center. warranty SAMSUNG DRYER LIMITED WARRANTY TO ORIGINAL PURCHASER This SAMSUNG brand product, as supplied and distributed by...

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    ... part. Press and hold when receiving an incoming call . Press to answer a second call . Press again to adjust the speaker volume during music playback. Press to play music files may increase the likelihood of Declarative 1999/5/EC. C). About the charging Battery charging and standard operation time. If the warning sound beeps, the headset will not work...
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    ... stereo sound effect and powerful bass reflection designs. A2DP - The battery must be determined by turning the equipment off and on Six Buttons: Short Click:  + Click and press less than 6 seconds Feature Button Operation Conditions +++ Standby Cancel Pairing During Pairing Pick Up + To Telephone Hang Up Voice Dialing Refuse Answering ++ Receive Call Last Call Redial...

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